Two items were missing in my delivery, which I was charged for however I contacted customer services who were very quick to give me a refund. It was a shame as they were gifts for my daughter’s birthd... See more
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See what reviewers are saying
I love the cavaliers they're so cute a real hit with me can't wait for the tri and black and tan to come out I'd like to buy the set theyre so cute and a real touchy sneezy fun palm palm n beanie. I'v... See more
We renamed Aidan the Palm Pal dragon Aeddan ( Welsh spelling) and he went to Marseille with my husband Steve to watch Wales play Argentina in the Rugby World Cup 2023 Quarter finals. Unfortunately Wal... See more
Amazing Customer Service. We contacted the customer service by email as the Palm Pal soft toy we purchased had a slight flaw. They hand picked a new one from the warehouse and sent the replacement im... See more
Company details
Written by the company
We love creating soft toy characters, including Palm Pals, BT21, The Gruffalo, Moomin, Mermaids, Animals and many more gorgeous products. We ship across Europe.
Contact info
Hampshire International Business Park, Crockford Lane, Basingstoke, RG24 8WH, RG24 8WH, Basingstoke, United Kingdom
- eshop@auroraworld.co.uk
- auroraworld.co.uk
3.8
Great
279 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very quick delivery of a beautiful…
Very quick delivery of a beautiful little toy cat for my granddaughters birthday
25 February 2022
Excellent customer service.
22 February 2022
You didn’t deliver to the address… close, but not the address?
You didn’t deliver to the address. Note said “delivered to neighbor” when no arrangement had been made. My friend still hasn’t received her package.
22 February 2022
Excellent product and delivery
20 February 2022
All my orders arrived very quickly.
14 February 2022
Really good quality and fast delivery
Really good quality and fast delivery. Would definitely order from here again!!!
13 February 2022
Unprompted review
Prompt delivery and quality product
Prompt delivery and quality product.
So pleased I ordered directly from the company.
11 February 2022
Excellent service
Excellent service and easy online ordering. I would be very happy to purchase from Aurora World again in the future. Thank you.
11 February 2022
Excellent service
9 February 2022
***** 5*s
I am such a fan of this shop. Customer service is first class. Great quality items.
8 February 2022
idk i just wanna look at reviews
25 January 2022
Unprompted review
Product arrived very promptly and…
Product arrived very promptly and quality was excellent. Kids absolutely love their new editions
25 January 2022
The Aurora Sparkles Indigo dragon is…
The Aurora Sparkles Indigo dragon is beautiful and my granddaughter loves it.
15 January 2022
The service was good
14 January 2022
Lovely!
I was refunded for an item that ran out of stock quickly and promptly, and my package arrived in perfect condition in quick time. Love this company, my new stuffed toy is now a permanent member of my bed's council lol.
19 December 2021
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