Amanda was so great. First went in to check my engagement ring material and ended up buying my wedding ring! She was very knowledgeable and did everything to match the wedding ring to my current engag... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
They made everything easy - gave us more of an understanding about the diamond , grades - clarity etc Fair pricing and sensible advice . Good service and communication throughout and my Fiancée was... See more
Really helpful staff who helped us find our perfect wedding bands. They were limited in showroom samples (compared to website) for the more irregular ring shapes I wanted to try to fit around my engag... See more
Company replied
Cannot rate the service highly enough - Grace and Amanda were absolutely fantastic! Patient, considerate and very understanding of what was a very nervy situation but ended up being an absolute breeze... See more
Company replied
Company details
- #158 of 287 best companies in Jewellery shop
- #112 of 287 best companies in Fashion accessories shop
- #66 of 106 best companies in Jeweller
- #51 of 88 best companies in Jewellery Designer
- #28 of 44 best companies in Jewellery manufacturer
Written by the company
Find Us Our showroom is conveniently located in The Mall Cribbs Causeway. With a wide selection of shops and dining options, you can easily plan a day’s shopping around your appointment. The area is well connected with public transport options and onsite car parking is available. Visit our showroom and browse in a relaxed atmosphere where our Jewellery Experts are available to help you find a wonderful piece of jewellery. We recommend booking an appointment to secure one-on-one time with the team.
Contact info
Unit 63, Lower Mall, Cribbs Causeway, BS34 5DG, Bristol, United Kingdom
- 0117 463 2442
4.9
Excellent
181 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bailey was super helpful
Bailey was super helpful, came away with just what I was looking for.
30 October 2025
Unprompted review
Professional service from start to finish
The service we received from Sharon at the Bristol Cribbs Causeway store was excellent. She was professional, explained everything clearly, and helped us find my engagement ring - which I love! We didn't feel pressured or rushed into making a big purchase. Thank you, we'll definitely return.
30 August 2025
5 star ⭐️ service
Smooth delivery, great staff and customer service. Excellent product.
16 October 2025
Very pleasant experience
Arwen in the Bristol Cribbs store was fanatic and incredibly helpful. Thank you.
31 July 2025
Had a really great experience today…
Had a really great experience today where my fiancé and I were looking at wedding rings. Bailey was knowledge, non pressuring and made us both feel really relaxed. The rest of the team were super helpful also! Would definitely go back and recommend
13 September 2025
Unprompted review
Reply from Austen & Blake - Bristol
Dear Aimee,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Bristol team, especially Bailey!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great company, great staff
Both Arwen and Tamara were very friendly and knowledgeable and made the purchasing of the items an enjoyable experience. We wouldn’t hesitate to go back.
8 July 2025
Unprompted review
Reply from Austen & Blake - Bristol
Dear Kim,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Bristol team!, especially Arwen and Tamara!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Personal & efficient service
17 August 2025
Reply from Austen & Blake - Bristol
Dear Jon,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Bristol team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
easy process for engagement ring
The website was easy to use. The manufacturing time was reasonable. Pick-up was easy and, most importantly, the ring was perfect.
5 August 2025
Reply from Austen & Blake - Bristol
Dear Fintan,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Bristol team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
A fantastic experience
A fantastic experience! Went into real detail and no question was to much trouble! Couldn’t recommend enough!
23 July 2025
Unprompted review
Reply from Austen & Blake - Bristol
Dear Oli,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Bristol team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Such a special experience
The whole experience at Austen and Blake, Bristol was extraordinary. The entire team is friendly, professional and thorough. Mainly dealt with Tamara to order the ring and during collection and she was amazing. She thoroughly talked me through everything and was extremely patient during the ordering process. I needed the ring within a certain time and she pulled out the stops to make that happen. I was constantly kept updated during the whole process by the whole team. Couldn’t have asked for better service. The whole process was so easy and I am grateful for how special they made this occasion. Would definitely recommend using this branch.
19 June 2025
Unprompted review
Reply from Austen & Blake - Bristol
Dear Richard,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Bristol team, especially Tamara!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
A Memorable Purchase – Beautiful Ring, Excellent Staff
I recently purchased an engagement ring from Austen & Blake, and the entire experience was exceptional from start to finish. The staff were knowledgeable, patient, and genuinely invested in helping me find the perfect ring without any pressure. They took the time to explain the different options, making sure I understood the quality and details of each piece.
The craftsmanship of the ring itself is outstanding – even more beautiful than I imagined. It’s clear they care about both product quality and customer satisfaction. My fiancée absolutely loves it, and I couldn’t be happier.
Highly recommend Austen & Blake to anyone looking for a special piece of jewellery and a smooth, memorable buying experience.
8 July 2025
Reply from Austen & Blake - Bristol
Dear Emmanuel,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Bristol team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Sales consultant Nadia Ruthenberg made all of this possible! 🫶
I’m beyond happy that my fiancé and I decided to order our wedding rings from Austen & Blake.
We were blessed to have Ms. Nadia Ruthenberg as our sales consultant. She went way beyond our expectations, enriching this whole special experience.
And our rings, they’re just so exquisite, we loved them!
12 July 2025
Reply from Austen & Blake - Bristol
Dear Alondra,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Bristol team, especially Nadia!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Amazing experience!
Today I had my engagement ring appointment with Tamara and it was honestly the best experience I have had whilst searching for an engagement ring. She was so lovely, helpful and knowledgeable. She really took the time to go through all of the options and explain throughly about each choice. The appointment didn’t feel rushed at all and she was very accommodating (even if I did probably end up trying on half of the rings in the shop!). We were a little late to our appointment but the whole team were very kind especially as I bought my friend and little one with me. The whole experience was absolutely perfect and I certainly found THE ring! Thank you so much and I can’t wait to wear it hopefully in the near future!
14 July 2025
Unprompted review
Reply from Austen & Blake - Bristol
Dear Sophie,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Bristol team, especially Tamara!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
I cannot fault them
I cannot fault them. A truly exceptional service and there shop in Bristol is amazing.
13 July 2025
Unprompted review
Reply from Austen & Blake - Bristol
Dear Connor,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Bristol team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
engagement ring shopping
Really helpful staff and were more than happy to help on multiple occasions on explaining the types of diamonds, settings, cuts and clarity. Never pushy for a sale throughout the process and really happy to meet whenever! Lovely outcome too with a beautiful ring.
1 May 2025
Unprompted review
Reply from Austen & Blake - Bristol
Dear Alex,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Bristol team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Customer service was impeccable
Customer service was impeccable, can’t fault anything they did! Tamara At the new Bristol location was outstanding. Knew exactly what I was looking for and assisted me with every query I had. 10/10 would recommend coming here if you’re looking to buy a wedding/engagement ring!
7 June 2025
Unprompted review
Reply from Austen & Blake - Bristol
Dear Belinda,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Bristol team, especially Tamara!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Engagement ring appointment
I had an appointment last Saturday to hopefully find the perfect engagement ring and I think I can now say I have been educated in diamonds and rings, but more importantly found the one.
From the start Arwen introduced herself and made me feel comfortable, it was nice to see someone very passionate and knowledgeable about all the things I had no idea about and when I had any questions Arwen answered them.
I definitely appreciated the time taken to go through the specifics of the diamonds available and then searching for the perfect one!
When I explained the timescale of my plan Arwen went out of her way to explain that I didn't have to pick up the ring straight away to ensure that I had 30 days to make any alterations or to swap it for another.
Now I just have to wait for the finished article and I cant wait to see it.
28 June 2025
Unprompted review
Reply from Austen & Blake - Bristol
Dear Luke,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Bristol team, especially Arwen!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Arwen dealt with our order
Arwen dealt with our order. She is knowledgeable and warm. The whole experience of selecting our diamond and the style was affirmed as well as enlightening. She was genuine and made the whole process enjoyable. She phoned ahead of schedule to let us know that our rings had arrived. We had selected an engagement ring and wedding ring to fit in a v formation.
Amanda dealt with the handover. She was equally knowledgeable and shared with us a 360 video of our diamond. Sharon came over to view and congratulated us on choosing something unique.
Delightful people. Exquisite jewellery. Well done Austen & Blake.
31 May 2025
Unprompted review
Reply from Austen & Blake - Bristol
Dear Pam,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Bristol team, especially Arwen and Sharon!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Love the brand and we got some rings…
Love the brand and we got some rings from them and we are very happy with it!
We will be using them again for our wedding bands when the time will come :)
Tamara has been amazing with me and her support and care were excellent.
Definitely recommend them
7 June 2025
Unprompted review
Reply from Austen & Blake - Bristol
Dear Gian,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Bristol team, especially Tamara!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
The server was lovely
24 May 2025
Reply from Austen & Blake - Bristol
Dear Tom,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Bristol team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.