Austen & Blake - Leeds Reviews 349

Absolutely fantastic experience, really well looked after, not pushy or hard sell, just very considerate and helpful

Fergus was fantastic. My fiancé and I came in today to look for a wedding band for my fiancé and he was very helpful and very kind. Made us feel welcome and looked after during a special moment for us.
Thank you for a wonderful experience Fergus.

Fergus was incredibly helpful when choosing an engagement ring. He listened and understood exactly what we were looking for and started the process to design a bespoke ring. Really lovely guy, would recommend

What a lovely time I had looking for a ring for a special reason. Gabrielle made great suggestions, guided me and gave me very relevant and knowledgeable advice and information. I felt a valued customer and would highly recommend a visit to the store if you are looking for a special piece of jewellery

I recently visited Austen & Blake to purchase an engagement ring for myself and my fiancée, and Fergus was absolutely exceptional throughout the entire experience. He was incredibly friendly, patient, and knowledgeable, taking the time to understand exactly what we were looking for. Fergus guided us through every step with genuine care and professionalism, making what could have been a stressful decision feel easy and enjoyable. His helpfulness and warm attitude truly made the visit memorable. I couldn’t have asked for better service—thank you, Fergus!

We made an appointment to look at pendants & engagement rings & our experience with Katy was fantastic.
Katy was extremely knowledgeable, & patient and explained all the options available after listening to all our questions & request’s.
There was no pressure whatsoever which we particularly appreciated.
Would highly recommend Austen & Blake.

My partner and I had a wedding ring consultation with Charlotte recently and it was a fantastic experience. Charlotte offered great professionalism and guidance to help us find the perfect rings. Thanks so much!

Our experience with Gabrielle was amazing. She was so informative and lovely and made us feel relaxed and happy. She gave us honest opinions on the rings we were interested in which was very helpful thank you for being amazing!

My fiancée and I went into the store yesterday looking for wedding bands, without an appointment, and Charlotte was so accommodating. She listened to what we were looking for and made us feel very comfortable. The choice of rings were beautiful and I wouldn’t have wanted to get our wedding bands anywhere else.

Fergus was lovely. Very educational and took a lot of time talking us through different options especially as I am very indecisive! Thank you very much for a lovely first experience trying engagement rings on! :)

Gabrielle was great at helping me decide on an engagement ring style.

Had an appointment with Charlotte who was amazing, listened to exactly what I wanted, gave expert advice and reassurance. Would highly recommend to anyone

After going to over 10 jewellers, we found our perfect wedding bands. The service by Fergus made the process much more enjoyable!

We had a great time looking at rings for my girlfriend. Great customer service and enjoyed the complimentary Prosecco. Fergus was our helper and he was superb!

Fergus was brilliant, so so helpful. Made me and my partner feel at ease! Really recommend

When looking for engagement rings for my partner I wanted to find somewhere that made stylish rings which were customisable and offered lab grown diamonds. In addition, I knew my partner would want to see rings in person and so the ability to see samples in store was a massive bonus. We were highly impressed with the rings and the customer service was excellent. As I am a 'noob' when it comes to jewellery it was fantastic to have Charlotte in store to guide us through the various options and give honest opinions. I didn't find the sales representatives pushy or trying to upsell, Charlotte genuinely just wanted to find us the perfect ring. Overall very happy and can't wait for our ring to be delivered so I can propose! Bonus, the prices are very reasonable for the level of quality.

I went to Austen & Blake in Leeds with my husband to purchase an engagement ring, and the service we received was exceptional.

On my first visit (10th July), I was served by Fergus, who was really helpful in guiding me through the different ring shapes. He made the process so much easier, and I knew I’d be coming back later with my husband to make a final decision.

Today, I had a booking with Charlotte, and she was absolutely amazing. She was patient, attentive, and went above and beyond to help me find my perfect ring. She made the experience fun and relaxed—we had such a good laugh—and she never made me feel rushed, even when I was being indecisive. I had a set budget in mind, and Charlotte was brilliant at working within it to make sure I was happy. At one point, I felt “ring blind,” so I asked if she could try the ring on herself, and she kindly did so to help me get a better idea of how it would look. That small gesture made a huge difference!

Nikki, the manager, was also very friendly and helpful. She gave us great advice when we were enquiring about my husband’s wedding band and even polished his ring free of charge.

Overall, we had an amazing experience. The whole team was welcoming and lovely, and I would 100% recommend Austen & Blake Leeds for anyone looking for an engagement ring.

Fergus was excellent! Really helpful! Perfect experience 🥰

Katy was great, she even suggested tweaks to make sure my ring was perfect thank you!

My fiancé and I had our wedding ring appointment today in the Leeds store with Gabrielle. She was fantastic and took her time to go through the different types of rings. With her amazing guidance we’ve came away with the most gorgeous wedding rings!
Thank you for all your help today Gabrielle you were truly amazing.