Charlotte was incredibly helpful and provided some great advice without being pushy. The space feels very modern and fresh - and the Prosecco was a very welcome addition, especially in the record brea... See more
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See what reviewers are saying
What a fantastic visit! Came in looking for something very specific and was greeted warmly and excellently served by William. He had all the answers and got me exactly what I was looking for. The enti... See more
We had a great experience buying our rings at Austen and Blake. William took the time to understand what we were looking for and was professional and personable throughout. It was a smooth and positiv... See more
If you are looking for a jeweler that combines expert knowledge with genuine care, look no further. Amber helped me select an engagement ring and her support was invaluable. She was patient and prof... See more
Company details
- #156 of 287 best companies in Jewellery shop
- #112 of 285 best companies in Fashion accessories shop
- #66 of 105 best companies in Jeweller
- #50 of 88 best companies in Jewellery Designer
- #28 of 45 best companies in Jewellery manufacturer
Written by the company
Find Us Austen & Blake Leeds should be your first stop for engagement rings, wedding rings, and custom jewellery when you’re in the city. Find us in our beautiful store on Commercial Street, an 18th century pedestrianised road overflowing with charm, high-end jewellery shops, and plays host to The Leeds Library. Visit our sleek and modern jewellery shop in Leeds where our experts are at hand in a no-pressure environment, offering customisable designs and personalised service, allowing you to find or create the design of your dreams.
Contact info
Commercial Street 4, LS1 6AL, Leeds, England, United Kingdom
- 0113 333 9076
4.9
Excellent
350 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wedding Ring store
My fiancé and I had our wedding ring appointment today in the Leeds store with Gabrielle. She was fantastic and took her time to go through the different types of rings. With her amazing guidance we’ve came away with the most gorgeous wedding rings!
Thank you for all your help today Gabrielle you were truly amazing.
20 September 2025
Unprompted review
We went into the shop in Leeds to find…
We went into the shop in Leeds to find our wedding rings. We got sat down with Fergus who was really helpful and made us feel comfortable and not rushed into our decision. We went away to think and I emailed to buy my wedding ring. Everything was so easy and I’m so happy with the experience.
6 September 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Melissa,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Amazing shop and amazing staff
Lovely warm welcome from the team. Charlotte was an amazing host and very helpful when taking me through the process. Reassured me along the way and methodically took me through everything. Given the daunting task of picking the right ring with the correct knowledge I found the whole process a great experience and couldn't recommend Austen Blake enough!
15 September 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Simon,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Charlotte!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Wedding ring appointment
My partner purchased my engagement ring from Austen & Blake, so we came together to select our wedding rings.
Katy was absolutely lovely and listened to everything we said and felt, with absolutely no pressure to choose anything or push us in any direction. She was down to earth and made us both feel comfortable.
Everyone in store was welcoming and friendly which was nice as I’ve never actually been in a jewellers before!
13 September 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Bethany,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Katy!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Fergus was so helpful
Fergus was so helpful, excellent customer service!
15 September 2025
Unprompted review
We had amazing service from Charlotte
We had amazing service from Charlotte
Who listened and met our needs fully and completely! She was soo lovely and was sooo helpful, she made our ring choosing such a fun experience and not stressful at all!
The ring selection at Austen and Blake was brilliant providing amazing quality jewels!
Can’t wait to see the final products!
9 September 2025
Unprompted review
Outstanding Visit
Fergus was outstanding throughout the whole time in the store. He listened to my fiancee’s ring preferences and was able to show us examples of how things would look. We were very happy with the whole experience and the glass of Prosecco at the end was a very enjoyable touch. Thank you Fergus for being very patient with us and for being so understanding.
13 September 2025
Unprompted review
Engagement ring shopping
I went in yesterday to purchase an engagement ring and Charlotte was brilliant! She was super friendly, patient, and made the whole thing feel easy instead of overwhelming. She kept it relaxed, fun, and I left with exactly what I wanted - i couldn't recommend enough! Thanks again
9 September 2025
Gabrielle was so helpful and really…
Gabrielle was so helpful and really took the time out to figure out what ring suited me best, I would definitely recommend her !
22 August 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Nabihah,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
A beautiful ring made to measure
A beautiful ring made to measure, in a very tight timescale, delivered on time.
Nicky gave excellent advice and pulled out all the stops to ensure my ring was here in time for our big day.
24 August 2025
Reply from Austen & Blake - Leeds
Dear Gemma,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Nicky!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Great product and great service…
Great product and great service Gabrielle went the extra mile giving hs time and listened to all our needs. Had a deadline to meet as it was last minute Gabrielle went the extra mile in making sure everything was on time .
12 August 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Gabrielle!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Me and my partner were served by Fergus…
Me and my partner were served by Fergus who was amazing, we left with everything we need and are looking forward to returning!
6 September 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Kelise,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Amazing experience
Katie was amazing, so helpful and friendly and ultimately helped us to get our weddings rings! Such a good service and really well priced too compared to other places. I got a better ring for nearly £1,000 less. Thanks so much
31 August 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Sophie,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Katie!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Fergus was very helpful and patient…
Fergus was very helpful and patient with us.
31 August 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Jenna,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Wedding band shopping
Visited the leeds store to start looking at wedding bands. Fergus was lovely and very knowledgeable. He answered all our questions and it was nice to not feel pressured into making a decision there and then. Great experience.
30 August 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Lauren,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Fergus was incredibly helpful and…
Fergus was incredibly helpful and helped us to find two engagement rings for myself and my partner. He has impeccable taste and knew exactly what we were looking for. We were blown away by how quickly we found the perfect rings.
18 August 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Sophie,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Fergus!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Lovely and friendly service
We purchased our wedding rings recently from the Leeds store, Charlotte was so helpful, listened to what we were after and showed us a lovely selection which we ended up choosing from. Really lovely experience and we are really excited to pick up the rings!
23 August 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Anna,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Charlotte!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Charlotte has been a star with our…
Charlotte has been a star with our wedding rings. Incredibly patient and understanding about what we were looking for. Very knowledgeable and able to guide even the most unsure customer 🤍 highly recommend, thank you so much!
22 August 2025
Unprompted review
Reply from Austen & Blake - Leeds
Dear Lucy,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team, especially Charlotte!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Austen & Blake Customer Service
Fantastic from start to finish.
Nicky has been incredible. From our initial appointment (She went above and beyond to squeeze us in on the day), we were made to feel completely comfortable and, unlike other stores, unpressured. My partner with Nicky were able to design her perfect ring. Nicky truly puts the customer first and listened to my partner and guided when necessary to make it a ring she's proud of.
The idea of designing a ring and sending it off to be made was something completely new for me, and I was a little bit sceptical to start with, but the communication and updates put me at ease right away. It truly is a fantastic, well-run shop where you're made to feel in control.
25 May 2025
Unprompted review
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