Austen & BlakeReviews 

Communication was very poor. Multiple emails, live chats, and even the 'contact us' function on their website was ignored. Delivery was also a week late with no updates. I only got a response after leaving a bad review. The ring is nice, but if you want reliable service and updates, look elsewhere.

Went in today in the Chester branch and was met by Poppy. I told her what I was looking for and we went through different styles and cuts. Finally made my decision on which one to get and voila! Fantastic customer service, and friendly staff. Can't wait to pick up the ring and see it in person. The only thing I do want to comment on is the lack of sample rings, it would have been nice to see more. Otherwise, it was a great experience.

Bought my now Fiancé her engagement ring from here! We both absolutely love it, turned out beautiful and had amazing communication throughout the entire process!

Having recently purchased an engagement ring & needing a re size, Stephanie is the Bristol branch has been a fantastic help, her kindness, professionalism & warm welcome was amazing. We lol forward to purchasing wedding bands in the near future.

Great experience, we saw Poppy and she and the rest of the staff made it so easy!

Both Rachel and Sarah in Chester spent so much time with my hubby and I. I was looking for a ring upgrade for our 35th Anniversary. They were so friendly knowledgeable and we had a great chat too. Would defo recommend. I cannot wait for my ring which they are getting delivered to Liverpool for me. ♥️

Staff have fantastic knowledge of jewellery, very helpful and excellent value for money

Lovely experience today with Sara. She was very knowledgable and helped us choose without pressure. Thank you

My fiancé and I went into the Leeds store on Saturday to choose my engagement ring and Gabrielle was fantastic. She was so helpful (because I knew nothing about jewellery) and she helped me design the perfect engagement ring. Can’t wait to go pick it up! Gabrielle is an absolute asset, we loved having her as part of our experience x

I had a wonderful experience with Austen & Blake while designing a custom engagement ring from Canada. The process felt very personal, and I was guided through every step of selecting the diamond and setting. The final ring exceeded my expectations — it looks luxurious, unique, and beautifully crafted. Knowing it was made-to-order made it even more special. You can explore their collections at Austen & Blake.

Good job. The missus lived the ring, I picked it up a few weeks later in the store opposite Belfast city hall. jobs a good one. Thank you

Will was so helpful and extremely knowledgeable and gave us lots of options to find the best fit for us

The service was impeccable. I did not have to visit the store; everything was done online and over phone calls.

I found Austen & Blake while browsing online for wedding bands. After spotting a few designs I liked, I looked up my nearest showroom and was pleased to find it wasn't too far away.

I visited on a Friday afternoon without an appointment and was seen straight away by Sam, who was welcoming, friendly, and knowledgeable from the moment I arrived. She took the time to talk through our options, answer our questions, and let us try on a variety of designs to help us find the perfect ring.

I left the showroom delighted, having narrowed it down to two beautiful options. Sam also emailed me all the details afterwards, which made it easy to compare them and think things over at home.

After a few days, I had made my decision but wanted to be absolutely certain, so I gave it a little more thought. A couple of weeks later, and after some email exchanges, I spoke with Sam over the phone and she arranged my order for home delivery, which was my preferred option. Even better, she was able to offer a price that was significantly better than the one shown on the website, which I was incredibly grateful for.

Throughout the entire process, Sam was helpful, friendly, and professional, making what can be a daunting purchase feel easy and enjoyable.

I can't wait for my ring to arrive, and I'm even more excited for the big day now.

Thank you, Sam, for such a wonderful experience!

Will was so helpful throughout my appointment and with his knowledge and expertise I was able to find my perfect ring! Thank you

Amber at Austen and Blake has gone above and beyond with her customer service. She is so friendly and so excited for you it makes the whole experience feel special. I’d looked in a lot of jewellers and never found the right ring for me or my husband. Amber showed us all the options but the one she first suggested was the one we decided on choosing, she knows her stuff. She kept us up to date with delivery and it was such a fast process.
Thankyou so much Amber we’re so pleased with our purchases ⭐️

I had an excellent experience with Tyler at Austen Blake Meadowhall while choosing an engagement ring for my partner in the US. From start to finish, the level of customer service, professionalism, and communication was outstanding.

Buying an engagement ring is a huge decision, especially when coordinating everything internationally, but Tyler made the entire process feel smooth and stress-free. She took the time to really understand exactly what I was looking for, listened carefully to all the details I wanted, and provided honest advice throughout without ever making the process feel rushed or pressured.

What stood out most was the communication. Tyler regularly kept in touch with phone calls and updates to make sure every aspect of the ring was exactly how I wanted it. She paid close attention to the finer details, from the style and setting to making sure the final ring matched my expectations perfectly. It genuinely felt like she cared about getting everything right rather than just making a sale.

The experience felt very personal and professional throughout, and I always felt confident I was in good hands. The quality of service went above and beyond what I expected, and it made a very important purchase feel exciting rather than overwhelming.

I’d highly recommend Tyler and the Austen Blake Meadowhall team to anyone looking for an engagement ring or bespoke jewellery. Fantastic service, excellent communication, and a genuinely enjoyable experience from beginning to end

Really great experience from the team at Chester

Will who served us today gave excellent customer service and found exactly the ring we were looking for!
Recommend getting an engagement ring from this store.

Amazing help made experience fantastic Aaliyah very good at her job.