Austen & BlakeReviews 

Amazing help made experience fantastic Aaliyah very good at her job.

Just collected our wedding rings today and the service has been excellent from start to finish. Everyone has been really friendly and helpful. Charlotte was super knowledgeable and helpful and really took her time going through all our options. She was also really lovely with our little boy and she made the whole experience feel really special and made us really excited for our upcoming wedding. We collected our rings from Amber who was equally as lovely and helpful. Thank you all so much for a great experience.

I think your staff & how you lay out your jewellery store is very enticing, I go into the Chester branch shop & the manager Jean Lee is amazing with customers & her staff. So extremely knowledgeable. The diamonds are very beautiful & so easy to get caught up in wanting more.
My only complaint is that the bar from diamond to put through ear is too thick.

Highly recommend the Chester branch, in particular Jean who went above and beyond to help me find the best engagement ring within budget.

The team kept me informed throughout every process and contacted me to arrange an appointment to collect once in store. The team are friendly and are willing to help you in any way they can.

I placed my order on May 5th 2026, estimated delivery 2-4 weeks and exact date of 30th May was provided. on 1st June I contacted them to ask for an update with no response. I then emailed on 3rd June and recieved a reply on 4th June that they cannot deliver to the alternate address provided because I paid for the order via their 0% finance option. This is particularly disappointing because when I made the order, they asked me to provide identification to allow them to send to the alternate address! Why make people do that, and delay the order, if they turn around a month later and say it's not possible?!

I still haven't received the order but been told it will dispached today - straight to my address where the person who is supposed to receive the gift as a surprise will be to sign for it!

Lack of communication, delayed delivery and unneccesary delays for a simple order (not customised at all).

Hi I no longer have need for my ring. How much can I get back

Non existent customer service with not nearly enough communication for a company providing a service so important to it's customers. Waiting for my engagement ring to show up is far more frustrating than exciting after numerous times reaching out no one can give me any information on when I might receive it.. 2-4 business weeks have passed and no one is telling me where my ring is.

I collected my engagement ring from Kaushika on the 30th from the Southampton office. When she phoned to let me now it had arrived she could hear in my voice that I was keen to collect ASAP, and very kindly arranged to fit me in last minute....thank you so much again!

I am absolutely delighted with my ring! Having gone in with an idea of what I wanted, I quickly changed my mind, and Kaushika guided me through the process to decide on the most stunning piece that we both adore.

The only slightly less positive aspect was the lack of updates regarding delivery from the workshop (which is nothing to do with the lovely Kaushika I might add!). I had 3 emails in fairly close succession during the first week or so to update on progress, then nothing until it actually arrived (which was just under 4 weeks, no problem), despite emailing customer services to ask (I never received a repsonse). It's not a huge issue at all and it wouldn't put me of ordering again, but as someone who is somewhat impatient and was very excited it would have been lovely to have a bit more of an idea regarding progress. I appreciate this may be tricky given the volume of orders though!

Amber was amazing! Really quick and easy

Very disappointing and frustrating service we have received regarding our wedding rings order
My fiancée and I initially visited your store to be measured and place an order for our wedding rings. Four weeks later, we were informed that the rings were ready for collection . However, upon arrival, both rings were incorrect. My ring did not have the brushed finish I had specifically requested, and my fiancée’s ring did not fit due to the measuring ring being out by a full size.
We were advised by a member of staff that the rings would be returned to be corrected. After a further three weeks, we received another email confirming the rings were ready to collect. We booked an appointment for 4pm on the Friday and travelled into Glasgow specifically for this. At 3:59pm—just one minute before our appointment—we received a phone call informing us that only one ring was available, and my fiancée’s ring was not in store.

Despite the inconvenience, we attended the appointment, only to find that staff were unable to locate my fiancée’s ring in the system at all. We were told the matter would be escalated to a manager and that we would be contacted with an update. Unfortunately, over a week and a half passed with no communication whatsoever—no update, no explanation, and no reassurance.
I then had to contact your store myself, only to find that the staff member I spoke with on the phone was unaware, suggesting that no notes or handover had been recorded by the original staff member who was dealing with it. I was then informed the ring should be ready by the end of the week. This will now be the third attempted collection, and at no point have we been proactively kept informed—it has always been left to us to chase updates.

This entire experience has been extremely frustrating and stressful, particularly given the importance of these items in the lead-up to our wedding. The repeated errors, lack of organisation, and poor communication are completely unacceptable with the amount of money we have paid as it has still not been fully resolved.

Fantastic service from Poppy, very helpful and knowledgeable staff. Nothing was too much trouble. Certainly would not hesitate to recommend the Chester store for anyone looking for quality items.

My partner absolutely loves the custom ring I had made for her.

In store service was amazing helping us try on different styles and figure out what size my partner was. However following this with the order of the ring things haven’t been so great, was provided a 2-4 week wait time however have now been told the item will not be shipped until after this date.

Charlotte helped me and my partner look through some wedding rings and she was so personable, patient, and attentive. Neither of us felt any pressure to purchase anything today but we managed to narrow our options down so that we can come back in the future and select one from our options. Charlotte also cleaned my engagement ring, which wasn’t purchased from Austen & Blake but they still cleaned it for me which was another lovely touch.
A really lovely experience and we would recommend A&B, and Charlotte, to anybody looking for wedding rings and advice!

Aimee showed me rings. She really helped me figure out what I want and gave so many options. Thanks so much for your help! My partner loved it.

It was a nice experience

Amber was outstanding during our appointment, she was super friendly and went above and beyond to find the perfect ring for me. She wasn’t pushy at all and gave great advice. I would highly recommend a visit for a relaxed and enjoyable experience.

Great quality products and it was nice to have updates through the process of the item being made.. Would definitely recommend and use again.

Friendly and informative staff. Excellent quality and workmanship on the ring

Lovely products and service