I ordered a casting kit at the beginning of February that never arrived. The tracking is labelled ‘exception’ but hasn’t been updated since the 1st of March. I get that things happen, but I have reach... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The packaging of an item intended as a gift was so badly damaged it could not be given. The feedback forms do not work. Extremely disappointing! I feel cheated - the company is called Australian kids... See more
Company replied
I received advice of delivery from the courier for this company. Nothing was delivered and POD photos were fake. Australian Kids and iMile (courier) both "investigated" for weeks. No parcel was ever d... See more
Company replied
I recived hoods 2 illuminous led drawing boards.. one works and one doesn’t.. I have send two emails and no reply ..I would like to send back but no Australian address or get a refund . So sadly no co... See more
1.2
Bad
259 reviews
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cheap products
Took weeks to arrive, thought it was Australian but wasn’t. The box was so damaged I couldn’t give it as a gift. The toys were detached from original casing. It looked second hand. Looks like a toy from a dollar shop. Never again
29 October 2025
Unprompted review
Reply from Australian Kids
Hello Samantha,
We’re really sorry to hear that your order arrived in such poor condition and that the delivery took longer than expected. We understand how disappointing that must be, especially when the item was intended as a gift. It’s clear we’ve fallen short this time, and we sincerely apologise.
Our team will review your order to see what went wrong and reach out to offer a suitable resolution. Thank you for sharing your feedback — it helps us improve our packaging and service for future customers.
Kind regards
Absolutely disgusting quality
Absolutely disgusting quality! Looks nothing as described. Was not in a package just squished into a mail bag. Cheap Asian quality took forever to arrive. This is a scam do not buy!
31 October 2025
Unprompted review
Reply from Australian Kids
Hey d b,
We’re very sorry to hear that your experience was so disappointing. What you’ve described is not the quality or service we aim to provide, and we completely understand your frustration.
Your feedback has been shared with our team so we can review both the product and our packaging process to ensure this doesn’t happen again. We’ll also revisit your order to see how we can make things right.
Thank you for bringing this to our attention — we appreciate you taking the time to let us know.
Kind regards
I spent nearly $300 on gifts
I spent nearly $300 on gifts. This company is definitely not Australian & the quality of the items I bought is second grade. Not one gift is what I thought it would be. Very very disappointed
30 October 2025
Unprompted review
Reply from Australian Kids
Hey Deb,
We’re really sorry to hear that your experience didn’t meet expectations. We take feedback like this seriously and want to make it right. If you could please reach out to our customer service team with your order details, we’d like the chance to review your purchase and find a suitable solution for you.
Thank you for taking the time to share your feedback—it helps us improve.
Kind regards
Rubbish Product- buyer BEWARE !!
Rubbish Product- buyer BEWARE !!
Ordered a month ago and received today. Not an Australian product as it infers. Shipped from China- packaging flimsy and the baby toy came in bits and pieces with no instructions. I would be really surprised if this toy met Australian standards regarding safety. It is aimed at a baby- no way would I give it to a baby, with the small components that would definitely be a choking risk.
I will be reporting this company to consumer affairs.
Amazing that the reviews on the original page are all 5 star ( hundreds of them !)
Do NOT waste your money !!!!!
30 October 2025
Unprompted review
Reply from Australian Kids
Hello Bernadette,
We’re very sorry to hear about your experience and appreciate you bringing these concerns to our attention. We completely understand your frustration, especially given that the product was intended as a gift for a baby. Our team takes product safety and quality seriously, and what you’ve described is not the standard we aim to deliver.
We would really like to investigate this further and make things right. Please get in touch with our customer service team with your order details so we can review your case.
Thank you again for your feedback—it helps us ensure that all items meet the quality and safety expectations of our customers.
Kind regards
Don't buy
Don't buy
They are scammers!
Goods never arrived after 8 weeks I followed up. Apparently lost in transit!
I've never had this issue with other online suppliers.
I made contact & they offered to send the goods again or offered a refund.
I selected the refund and never received the funds returned to my account.
I have followed up again, I think they want me to forget about it.
If I don't have refund in 7 days I will be reporting g them to ACCC
15 August 2025
Unprompted review
Reply from Australian Kids
Hey Michelle,
We’re sorry to hear about your experience and completely understand your frustration. What you’ve described is not the level of service we aim to provide, and we sincerely regret that your order didn’t arrive as expected. We take delivery issues seriously and are continually working with our carriers to ensure reliability and transparency for all our customers.
Your feedback is invaluable to us, and we’ll be using it to review and improve our processes to prevent this from happening again.
Kind regards
SCAMMERS!!!!!
SCAMMERS!!!!!!
Ordered a toddler carrier only to realise it is shipped from CHINA. Then it got lost in transit. I asked for a refund. They offered store credit less the shipping cost which was free shipping. Left with $9 Store credit out of original $35au$
Took near on 2months to decide this. Worst online shopping experience EVERRR!
28 October 2025
Unprompted review
Reply from Australian Kids
Hey Moana,
We’re really sorry to hear about your experience and understand how disappointing this must have been. It’s never our intention for any customer to feel misled or dissatisfied. We acknowledge that shipping times and fulfilment locations should be clearer, and we’re reviewing our processes to ensure better communication and faster resolutions in the future.
Your feedback helps us improve, and we truly regret that this experience didn’t meet expectations.
Kind regards
This company is a scam
This company is a scam, my wife bought a $44 toy which is not working and was reported to them only to be given $9 credit valid for 48 hours as compensation. The toy’s quality is far from what is posted on their website. Avoid at all costs. Definitely reporting this business to consumer affairs.
23 October 2025
Unprompted review
Reply from Australian Kids
Hey Vinstoppable,
We’re really sorry to hear about your experience and appreciate you taking the time to share this feedback. It’s never our intention for any customer to feel disappointed with their purchase or with the way an issue is handled. We understand how frustrating it must be to receive a product that doesn’t meet expectations.
We’ll do our best to sort this out quickly.
Thank you for bringing this to our attention — your feedback helps us improve both our products and service.
Best regards
NOT AUSTRALIAN!
NOT AUSTRALIAN!! and all of the products belong in the bin CHEAP CHINESE CRAP….
27 October 2025
Unprompted review
Reply from Australian Kids
Hey Casey,
We’re sorry to hear that you feel this way. We understand your frustration and truly regret that the product didn’t meet your expectations. While our items are sourced from various manufacturers, including international suppliers, we aim to ensure they meet our quality standards and deliver good value for our customers.
Thank you for your feedback — it’s important to us as we continue working to improve our products and service.
Best regards
Absolute garbage ..
Absolute garbage ... drop shipping cheap rubbish from China. While trying to look like they are a genuine Australian Business.
Bad people to deal with ... Facebook facilitates rubbish like this ...
1 September 2025
Unprompted review
Reply from Australian Kids
Hey Chra,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand your concerns about product quality and sourcing. While some of our products are supplied by international manufacturers, our business is locally operated, and we work hard to ensure our suppliers meet the standards our customers expect.
It’s disappointing to know that your experience didn’t reflect that commitment. Thank you again for sharing your thoughts — feedback like yours helps us identify where we can do better.
Best regards
I want to score them NO STARS !
I want to score them NO STARS !! I purchased “Wall climbing cars “ which do NOT climb walls ! The company is called Australian Kids so you would think it is Australian … but it comes from China & took weeks to arrive then didn’t do anything it was advertised to do ! Cheap crappy product ! I emailed them stating the facts & that I want the money back refund as stated in ad. They offered me 30% refund which after many emails back & forth was the best I could get ! Then today I got an email stating I have 48 hours to spend my measly $9 credit ( which is roughly 10% of cost ) at their online store on anything over $49 !! Total rip off & a warning DO NOT BUY FROM THEM !!
26 October 2025
Unprompted review
Reply from Australian Kids
Hey Peta,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that your order didn’t meet expectations and that you faced delays and issues with the product. That’s definitely not the experience we want for our customers.
We understand your frustration regarding both the quality of the item and the refund process.
We’d like to take another look at your case to see what can be done to make this right. Please reach out to our support team again with your order details so we can review your refund and provide a fair resolution.
Kind regards
⚠️ DO NOT BUY FROM THIS STORE ⚠️
⚠️ DO NOT BUY FROM THIS STORE ⚠️
This is not an Australian business as it claims to be.
I made a $221 purchase on October 4th — it’s now the 22nd, and they still haven’t even shipped my order.
Thankfully, PayPal refunded me in full after I filed a complaint.
Reading other reviews, I can see I’m not alone — many customers are saying the same thing.
Dishonest advertising, poor service, and zero communication.
They should be reported and investigated.
4 October 2025
Unprompted review
Reply from Australian Kids
Hey Christine,
We're really sorry to hear about your experience. We understand how frustrating the delay and lack of communication must have been, and we sincerely apologise.
While we do serve Australian customers, some orders are fulfilled from international warehouses, which can cause delays — though this should have been clearly communicated.
We’re reviewing what went wrong and working to improve. Thank you for your feedback — it’s not taken lightly.
Kind regards
SCAM. Order placed and nothing received
I placed an order on 10 October and received a confirmation email but no updates since and it's been 10 days. No reply to Facebook message and the Australian phone number on the website is fake. Please contract me to organise a refund or so the item asap.
10 October 2025
Unprompted review
Reply from Australian Kids
Hey Emy,
Thanks for your message, and I’m really sorry for the delay and lack of communication. We’re looking into your order now and will make sure it’s sorted as quickly as possible.
Appreciate your patience, and apologies again for the inconvenience.
Best regards
My order arrived this morning to my…
My order arrived this morning to my address in Sydney, Australia - Oct. 21st. The package was badly squashed! No support was built in.
In addition, I have no confirmation as to the origin of the sender. It could have been shipped from Ontario in Canada of from a location in Europe. I would appreciate knowing contact details for Australian Kids ORDER AK-AU31737. I believe it was shipped from China. I WOULD NEVER HAVE ORDERED THIS PRODUCT IF I'D KNOWN IT WAS COMING FROM A CHINESE MANUFACTURER.
I'm tired from being ripped off by online companies.
The packaging of the DIY Handmade Material Package from YY Brother is a disgrace. The fact that this dreadful company based in China uses the name Australian-kids.com is sleazy and deceitful. The contact number for Australian-kids is supposed to be +61 451 405 474. It has been disconnected! I loathe these dishonest companies and would not recomment dealing with them!!!!
21 October 2025
Unprompted review
Reply from Australian Kids
Hello Pete,
Thanks for your feedback, and I’m very sorry to hear about your experience with this order. We completely understand your frustration with the condition of the package, the lack of clear shipping information, and the difficulty in reaching support.
Your concerns have been noted, and we’re currently reviewing this with our team and suppliers to understand what went wrong and to prevent this from happening again.
We sincerely apologise for the inconvenience caused and appreciate you bringing this to our attention.
Best regard
Misleading
It’s false advertising and misleading.Australian Kids huh no way not Australian at all. Waited weeks for my item to get here from CHINA!!!!
Did not reply to any communications I sent.
Will not be caught a second time 😡
13 October 2025
Unprompted review
Reply from Australian Kids
Hey,
Sorry to hear about your experience. We work with international suppliers, and while we aim to be clear about shipping times, we understand your frustration and apologize for the delay and lack of communication.
Your feedback is noted, and we’ll work on improving. If there’s anything we can do to make this right, please let us know.
Best regards
OMG People BEWARE!
OMG People BEWARE!! I Wish I had read all the reviews before getting sucked in to purchasing from this company that has the nerve to call themseves Australian Kids but in actual fact the stuff is coming from overseas. I Never received my order and it took 6 long weeks from my initial complaint to receive my money back. I was sent a photo of the supposed delivery which showed no parcel and it was on the footpath side of my front fence and it was dark, what an absolute joke and they use some delivery service that I have never heard of. As soon as I started tring to get a refund I kept getting told to be patient, well I am sorry but it does not take 6 weeks to process a refund!! BUYER BEWARE!!!!!!!!!!!!!!!!!!!!
4 September 2025
Unprompted review
Reply from Australian Kids
Hey Sue,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that your order didn’t meet expectations and that the delivery process caused so much frustration. That’s certainly not the experience we want for our customers.
Regarding the delivery photo and service used, we agree it should have been clearer and more secure. We're currently reviewing our shipping partners to ensure they meet higher standards moving forward.
As for the refund delay, we absolutely understand how disappointing it is to wait that long. While some refunds can take time due to third-party processing and investigations into delivery disputes, six weeks is longer than we aim for, and we apologise for that.
We appreciate your feedback—it helps us improve. If there’s anything further we can do, feel free to reach out to our support team directly.
Kind regards
I ordered a month ago and have not…
I ordered a month ago and have not received my items. I have followed up twice now with no updates.
Realised after ordering the items are the same on temu and I could have gotten it in time. Now scrambling to order my presents for my son as these don’t look like they’ll come anytime soon (if at all)
13 September 2025
Unprompted review
Reply from Australian Kids
Hey Rhiannon,
Thank you for your message, and we're really sorry to hear about your experience. We understand how frustrating it is to be left waiting—especially when you’re trying to organise something special for your son.
We completely acknowledge the delay and the lack of communication, and we sincerely apologise for not keeping you updated. That’s not the level of service we aim to provide. Our team is currently reviewing your order, and we’ll be in touch directly with a detailed update as soon as possible.
We know this has caused stress, and we’re genuinely sorry. If your order doesn’t arrive soon or no longer suits your needs, we’ll work with you to resolve it, whether that means a refund or another solution.
Thanks again for your patience—please know we’re taking this seriously.
Kind regards
Wow. Not for me
Wow. I was just about to ask Aus. kids if they would be willing to send to NZ . I realize the child in the ad. is playing with more than one set of toys which is a bit misleading but reading these reviews I'm not buying now. I've been so disappointed in the past with shopping on line so I don't want to go down that road again. Montessori should review your ads..
15 October 2025
Unprompted review
Reply from Australian Kids
Hey Leonore,
Thank you for taking the time to share your thoughts — we completely understand your hesitation, especially if you've had disappointing online shopping experiences in the past.
As for shipping to New Zealand, we do ship internationally, including NZ, and we’re always working to improve both transparency and delivery times. Your trust is important to us, and we’re genuinely sorry the reviews have made you second-guess considering us.
If you ever decide to give us a go in the future, or just have questions before placing an order, our team is always here to help.
Kind regards
Bad Quality and long wait
This company says Australian kids so naturally you’d expect quality Australian made products. The product I received took over 3 weeks to be delivered and the quality was absolutely terrible. Also to note it came from overseas. Very disappointed.
14 October 2025
Unprompted review
Reply from Australian Kids
Hello Nicole,
We're very sorry to hear that the product quality wasn't up to standard. That’s not the experience we want for our customers, and we’d really appreciate the chance to look into this further and make it right. Please feel free to reach out to our support team with your order number so we can assist you directly.
Thanks again for taking the time to share your experience — it helps us improve.
Kind regards
So disappointed in the luminous drawing…
So disappointed in the luminous drawing board. The thin plastic board looks second hand and one of the connection wires is loose. The general quality is shoddy and cheap. I paid half price and would have been angrier if I had paid the full price. Unfortunately, I bought 2.Never again. I had the option to return them to China at my cost.
14 October 2025
Unprompted review
Reply from Australian Kids
Hey LEE,
Thank you for your honest feedback, and we're really sorry to hear that the luminous drawing boards didn’t meet your expectations — especially when you were hoping for something fun and high-quality.
We’re taking this feedback seriously and passing it on to our quality control team and supplier. If you haven’t already, please feel free to reach out to our support team so we can look at whether there’s anything more we can do to make this right.
Thanks again for sharing your experience — it helps us do better.
Kind regards
Don't do it
What a load of crap! Wish I read all the negative reviews! Australian made.... what a joke. Poor quality and what is the packaging all about, embarrassed to give as a gift. Thanks for nothing
10 October 2025
Unprompted review
Reply from Australian Kids
Hey Alice,
We're really sorry to hear that you’re disappointed with your experience. This definitely isn’t the kind of feedback we want to receive, and we take it seriously.
We aim to provide quality products that reflect the standards we stand by, and we’re sorry to hear that we’ve missed the mark for you. As for the packaging, we appreciate your honesty—it’s clear we need to review this more closely, especially for those buying gifts.
If you're open to it, we'd really like the chance to make this right. Please reach out to our customer support team so we can look into this further and see what we can do.
Thanks for taking the time to share your thoughts. We’re listening.
Best regards
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.