I ordered a casting kit at the beginning of February that never arrived. The tracking is labelled ‘exception’ but hasn’t been updated since the 1st of March. I get that things happen, but I have reach... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The packaging of an item intended as a gift was so badly damaged it could not be given. The feedback forms do not work. Extremely disappointing! I feel cheated - the company is called Australian kids... See more
Company replied
I purchase a led drawing board in early March When i opened and plugged it in it made a noise and the cord was exposed, I sent an email with my complaint and sent a video of the damage product, I h... See more
Company replied
I received advice of delivery from the courier for this company. Nothing was delivered and POD photos were fake. Australian Kids and iMile (courier) both "investigated" for weeks. No parcel was ever d... See more
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1.2
Bad
250 reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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This company should be banned
This company should be banned. Cheap Chinese made toys at over priced prices and all instructions are in Chinese. Do not support the shonky company, posing as an Australian company. Total crap!!!!!
11 November 2025
Unprompted review
Reply from Australian Kids
Hey James,
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback. We take comments like this seriously, as we aim to be completely transparent about our products and where they come from.
If you’d like to share your order details with us, we’d like to make this right and address any issues directly.
Kind regards
DON'T BE FOOLED
DON'T BE FOOLED - THIS COMPANY IS NOT AUSTRALIAN - IT IS BASED IN CHINA AND SUPPLIES FROM CHINA.
Even though I was disappointed in the product I purchased, as I found the puzzles to be much smaller than they look in the photo and each puzzle was similar and too easy to solve, I was more disappointed in the way they market themselves as an Australian Company.
Their website gave the impression they are a Melbourne based company, which encouraged me to purchase from them. However, despite the way they market themselves, I did not necessarily think the products were made here. It wasn’t till after I had placed the order and received notification on the very long lead time on delivery that I did research and found their office address is in Hong Kong. On top of that PayPal charged me an additional foreign exchange fee..
As a company owner who keeps all the stock of their locally designed Chinese made products in Australia and is upfront with that information, I find what they are doing is abhorrent.
10 November 2025
Unprompted review
Reply from Australian Kids
Hey Janet,
Thank you for taking the time to share your feedback. We’re really sorry to hear that your experience didn’t meet expectations and appreciate you letting us know about your concerns.
We’re disappointed to learn that the puzzles were smaller and easier than you anticipated. Your comments have been passed on to our product team so we can review how we present our items and ensure our descriptions and images more accurately reflect what customers receive.
We also appreciate your thoughts on how we communicate our business details. We take transparency seriously and are reviewing our website to make sure all information about our operations and order process is as clear as possible.
Thank you again for your honesty—it helps us identify where we can improve both our products and communication.
Kind regards
I was sent the wrong order
After contacting Australian kids many times about receiving the wrong order with no response.
I put a negative review on Trustpilot.
Straight away they got back saying how sorry they were and would sort it out.
What a lot of lies. They only said that to make themselves look good on Trustpilot.
They have not contacted me or sent me the right order.
Do not buy from them. They are not trustworthy.
They are not an Australian Company. They are based in China.
Please read reviews on this company before buying from them
6 November 2025
Unprompted review
Reply from Australian Kids
Hey Noela,
We’re really sorry to hear about your experience and that you received the wrong order. That’s absolutely not the level of service we aim to provide.
We completely understand your frustration, especially if you’ve already tried reaching out without a response. Please know that we take this seriously and want to make things right as quickly as possible. Could you please contact us again with your order number and a brief description of what you received? Our team will prioritise your case and ensure the correct item is sent or a suitable resolution is provided.
Thank you for bringing this to our attention — your feedback helps us improve how we support our customers.
Kind regards
DO NOT BUY FROM THIS COMPANY THEY ARE NOT AUSTRALIAN
I placed an order and received a confirmation email. Then two weeks after placing an order I received an email asking for a review of the product I'd ordered but had not received. I emailed the company to be told they would contact the logistics team and get back to me immediately. Yep nothing was heard. Sent another email today cancelling my order only too be told it had been shipped!!! I told them again I had cancelled my order only to be informed an order can't be cancelled during shipping but I can return it for a refund!!!! Don't buy anything from them. I was sucked in thinking it was an Australian company but I should have done my research properly. Lesson learned but be warned DO NOT BUY FROM THIS COMPANY THEY ARE A RIPOFF and tell everyone you can DO NOT BUY FROM THIS COMPANY !!!!!
16 October 2025
Unprompted review
Reply from Australian Kids
Hey Maree,
Thank you for taking the time to share your experience. We’re genuinely sorry for the frustration and confusion surrounding your order — this certainly isn’t the experience we want our customers to have.
It sounds like there were several communication issues and delays in getting clear updates on your order status, and we sincerely apologise for that. Once an order has been dispatched, we’re unable to cancel it mid-shipment, but you’re absolutely right — you should have received more timely updates and support throughout the process.
We’d really like to make things right for you. Please reach out to us with your order number so our team can assist you directly with your return and refund.
We appreciate your feedback — it helps us identify where we need to improve our communication and service.
Kind regards
Just don't
I wish had looked deeper into reviews for the company before purchasing the baby lounger because it just wasn't worth it.
The company is based in Hong Kong and products ship from China which is why the postage takes so long.
The sales are fake and the lounger I received was not to the quality of the review pictures on the product page which I expect are taken from another company or also just fake. They also claim it will help with reflux but there is nothing about this specific product that will help because it is so flat and lacks any real cushioning that it doesn't do anything. The puffiness of only the foot part is likely to make it worse.
I've now wasted $30 and have to find a new product any way. 0 Stars, down right dodgy.
6 November 2025
Unprompted review
Reply from Australian Kids
Hey sairzsays,
Thank you for taking the time to share your feedback. We’re sorry to hear that the baby lounger didn’t meet your expectations. We take your comments seriously and will be reviewing your concerns about product quality and presentation to ensure our listings accurately reflect what customers receive. Our aim is always to provide a positive experience, and we appreciate you bringing these issues to our attention so we can continue to improve.
Kind regards
Rubbish scam site
Got confirmation of order then poor updates on pack location. I am in tropical North Queensland and package said to have been successfully delivered to Jurien bay in Western Australia some 4000 plus klms away. A Chinese rip-off site. BEWARE.
27 September 2025
Unprompted review
Reply from Australian Kids
Hey Kim,
Thank you for taking the time to share your feedback. I’m really sorry to hear about the confusion and frustration with your order and delivery. That definitely shouldn’t have happened, and I completely understand your concern.
Please know that we are not a scam or rip-off site, and we take issues like this very seriously. It sounds like there may have been an error with the courier’s tracking information or delivery details. If you could reach out to our support team with your order number, we’ll investigate this immediately and work on getting it resolved or arranging a replacement/refund as needed.
We appreciate you bringing this to our attention and giving us the opportunity to make things right.
Best regards
SCAM COMPANY DONT BUY FROM THEM - product comes from china not Australia. Fake company based in Hong Kong. Nothing to do with Aussie Kids
SCAM SCAM SCAM! Don’t buy from them!!!
I bought a baby lounger for my granddaughter. The pics on their website are Ai generated. The product I received is a cheap Chinese imitation. It’s absolute rubbish and not supportive at all! They pretend to be Australian, but office is based in Hong Kong and cheap crap is dropshipped from china.
To get a refund you have to return to china which will cost more than I paid. They offered 30% refund without return - which will probably be a credit for their crap store. Never again. I’m going to post this all over Facebook to warn others. Should be illegal! Don’t waste your time or money.
I’m so upset I’ve got a flimsy piece of rubbish I wouldn’t even give to my cat to use and wasted my money
2 November 2025
Unprompted review
Reply from Australian Kids
Hey Karyn,
We’re really sorry to hear about your experience — that’s definitely not the standard we aim for. We completely understand how disappointing it must be to receive something that doesn’t match your expectations.
We’d like to look into this for you and make things right. Could you please reach out to us directly with your order details? Our team will review your case and see what can be done to resolve this fairly.
We also take your feedback about product quality and transparency seriously, and we’re already reviewing this issue internally to ensure our listings and processes meet the expectations our customers deserve.
Thank you for bringing this to our attention — your experience helps us improve.
Warm regards
Cheap in quality and presentation
Was definitely not what I expected. Terrible quality, terrible packaging, very cheap looking in every way.
I also thought it was an Australian Co. I should have looked more closely. Spent $70 on what I could have spent much less
Do not buy from them!
1 November 2025
Unprompted review
Reply from Australian Kids
Hello Louise,
We’re really sorry to hear that your experience didn’t meet your expectations. We understand how frustrating it must feel to be disappointed with both the quality and presentation of your order.
Please know that we take feedback like this seriously. If you could contact us directly with your order details, we’d like the opportunity to review your case and see how we can make this right for you.
We also appreciate your comments about our branding and packaging — they’ve been shared with our team so we can improve clarity and quality moving forward.
Thank you for taking the time to share your experience.
Kind regards
Beware - not an Australian company!
Don't be fooled (as I was). This is not an Australian company, despite their name. My order, which took over three weeks to arrive, was shipped from China.
The product itself is of so-so quality, and not a matching set as shown in the advertising pic.
Definitely not recommended - it's what I'd expect to buy at a $2 shop.
30 October 2025
Unprompted review
Reply from Australian Kids
Hey Melinda,
We’re really sorry to hear that your experience wasn’t what you expected. We understand how disappointing it is when a product and its delivery don’t match what was advertised.
While some of our products are shipped from our international partners to help keep prices fair, we always aim to be transparent about this and to ensure quality remains consistent. Your feedback shows us we need to do better in communicating that clearly.
If you could please get in touch with us with your order details, we’d like to look into this further and see how we can make things right.
Thank you for taking the time to share your experience — it helps us improve.
Kind regards
Poorly packaged… received damaged
Poorly packaged… received damaged. Incomplete and in pieces. Photos taken and complaint sent to company. No joy. Beware.
24 October 2025
Unprompted review
Reply from Australian Kids
Hello Cara,
We’re really sorry to hear that your order arrived damaged and incomplete. That’s absolutely not the experience we want for our customers, and we understand how disappointing and frustrating that must be.
We’ve located your previous message and our team is reviewing it again to ensure it’s properly resolved. We’ll be in touch shortly to provide an update and make things right.
Thank you for your patience and for letting us know about this — your feedback helps us improve both our packaging and our service.
Warm regards
If I could give it less than 1 star
If I could give it less than 1 star, I would. Completely false advertising and what you might call ‘a rip off’.
I ordered a book and it came as a pile of loose sheets and cardboard. While they responded to my complaint email, what they offered was completely unacceptable (30% refund) or return by post at my own expense.
27 October 2025
Unprompted review
Reply from Australian Kids
Hey Karen,
We’re really sorry to hear about your experience and completely understand your frustration. Receiving a product that doesn’t match what was advertised is unacceptable, and we regret that our initial response didn’t meet your expectations.
We’ve shared your feedback with our team to review both the product quality and our returns process — this isn’t the standard we want to uphold. Our support team will follow up to see how we can better resolve this for you.
Thank you for taking the time to let us know — your feedback helps us improve and do better moving forward.
Kind regards
Cheap products
Took weeks to arrive, thought it was Australian but wasn’t. The box was so damaged I couldn’t give it as a gift. The toys were detached from original casing. It looked second hand. Looks like a toy from a dollar shop. Never again
29 October 2025
Unprompted review
Reply from Australian Kids
Hello Samantha,
We’re really sorry to hear that your order arrived in such poor condition and that the delivery took longer than expected. We understand how disappointing that must be, especially when the item was intended as a gift. It’s clear we’ve fallen short this time, and we sincerely apologise.
Our team will review your order to see what went wrong and reach out to offer a suitable resolution. Thank you for sharing your feedback — it helps us improve our packaging and service for future customers.
Kind regards
Absolutely disgusting quality
Absolutely disgusting quality! Looks nothing as described. Was not in a package just squished into a mail bag. Cheap Asian quality took forever to arrive. This is a scam do not buy!
31 October 2025
Unprompted review
Reply from Australian Kids
Hey d b,
We’re very sorry to hear that your experience was so disappointing. What you’ve described is not the quality or service we aim to provide, and we completely understand your frustration.
Your feedback has been shared with our team so we can review both the product and our packaging process to ensure this doesn’t happen again. We’ll also revisit your order to see how we can make things right.
Thank you for bringing this to our attention — we appreciate you taking the time to let us know.
Kind regards
I spent nearly $300 on gifts
I spent nearly $300 on gifts. This company is definitely not Australian & the quality of the items I bought is second grade. Not one gift is what I thought it would be. Very very disappointed
30 October 2025
Unprompted review
Reply from Australian Kids
Hey Deb,
We’re really sorry to hear that your experience didn’t meet expectations. We take feedback like this seriously and want to make it right. If you could please reach out to our customer service team with your order details, we’d like the chance to review your purchase and find a suitable solution for you.
Thank you for taking the time to share your feedback—it helps us improve.
Kind regards
Rubbish Product- buyer BEWARE !!
Rubbish Product- buyer BEWARE !!
Ordered a month ago and received today. Not an Australian product as it infers. Shipped from China- packaging flimsy and the baby toy came in bits and pieces with no instructions. I would be really surprised if this toy met Australian standards regarding safety. It is aimed at a baby- no way would I give it to a baby, with the small components that would definitely be a choking risk.
I will be reporting this company to consumer affairs.
Amazing that the reviews on the original page are all 5 star ( hundreds of them !)
Do NOT waste your money !!!!!
30 October 2025
Unprompted review
Reply from Australian Kids
Hello Bernadette,
We’re very sorry to hear about your experience and appreciate you bringing these concerns to our attention. We completely understand your frustration, especially given that the product was intended as a gift for a baby. Our team takes product safety and quality seriously, and what you’ve described is not the standard we aim to deliver.
We would really like to investigate this further and make things right. Please get in touch with our customer service team with your order details so we can review your case.
Thank you again for your feedback—it helps us ensure that all items meet the quality and safety expectations of our customers.
Kind regards
Don't buy
Don't buy
They are scammers!
Goods never arrived after 8 weeks I followed up. Apparently lost in transit!
I've never had this issue with other online suppliers.
I made contact & they offered to send the goods again or offered a refund.
I selected the refund and never received the funds returned to my account.
I have followed up again, I think they want me to forget about it.
If I don't have refund in 7 days I will be reporting g them to ACCC
15 August 2025
Unprompted review
Reply from Australian Kids
Hey Michelle,
We’re sorry to hear about your experience and completely understand your frustration. What you’ve described is not the level of service we aim to provide, and we sincerely regret that your order didn’t arrive as expected. We take delivery issues seriously and are continually working with our carriers to ensure reliability and transparency for all our customers.
Your feedback is invaluable to us, and we’ll be using it to review and improve our processes to prevent this from happening again.
Kind regards
SCAMMERS!!!!!
SCAMMERS!!!!!!
Ordered a toddler carrier only to realise it is shipped from CHINA. Then it got lost in transit. I asked for a refund. They offered store credit less the shipping cost which was free shipping. Left with $9 Store credit out of original $35au$
Took near on 2months to decide this. Worst online shopping experience EVERRR!
28 October 2025
Unprompted review
Reply from Australian Kids
Hey Moana,
We’re really sorry to hear about your experience and understand how disappointing this must have been. It’s never our intention for any customer to feel misled or dissatisfied. We acknowledge that shipping times and fulfilment locations should be clearer, and we’re reviewing our processes to ensure better communication and faster resolutions in the future.
Your feedback helps us improve, and we truly regret that this experience didn’t meet expectations.
Kind regards
This company is a scam
This company is a scam, my wife bought a $44 toy which is not working and was reported to them only to be given $9 credit valid for 48 hours as compensation. The toy’s quality is far from what is posted on their website. Avoid at all costs. Definitely reporting this business to consumer affairs.
23 October 2025
Unprompted review
Reply from Australian Kids
Hey Vinstoppable,
We’re really sorry to hear about your experience and appreciate you taking the time to share this feedback. It’s never our intention for any customer to feel disappointed with their purchase or with the way an issue is handled. We understand how frustrating it must be to receive a product that doesn’t meet expectations.
We’ll do our best to sort this out quickly.
Thank you for bringing this to our attention — your feedback helps us improve both our products and service.
Best regards
NOT AUSTRALIAN!
NOT AUSTRALIAN!! and all of the products belong in the bin CHEAP CHINESE CRAP….
27 October 2025
Unprompted review
Reply from Australian Kids
Hey Casey,
We’re sorry to hear that you feel this way. We understand your frustration and truly regret that the product didn’t meet your expectations. While our items are sourced from various manufacturers, including international suppliers, we aim to ensure they meet our quality standards and deliver good value for our customers.
Thank you for your feedback — it’s important to us as we continue working to improve our products and service.
Best regards
Absolute garbage ..
Absolute garbage ... drop shipping cheap rubbish from China. While trying to look like they are a genuine Australian Business.
Bad people to deal with ... Facebook facilitates rubbish like this ...
1 September 2025
Unprompted review
Reply from Australian Kids
Hey Chra,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand your concerns about product quality and sourcing. While some of our products are supplied by international manufacturers, our business is locally operated, and we work hard to ensure our suppliers meet the standards our customers expect.
It’s disappointing to know that your experience didn’t reflect that commitment. Thank you again for sharing your thoughts — feedback like yours helps us identify where we can do better.
Best regards
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