I ordered a casting kit at the beginning of February that never arrived. The tracking is labelled ‘exception’ but hasn’t been updated since the 1st of March. I get that things happen, but I have reach... See more
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Review summary
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The packaging of an item intended as a gift was so badly damaged it could not be given. The feedback forms do not work. Extremely disappointing! I feel cheated - the company is called Australian kids... See more
Company replied
I purchase a led drawing board in early March When i opened and plugged it in it made a noise and the cord was exposed, I sent an email with my complaint and sent a video of the damage product, I h... See more
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I received advice of delivery from the courier for this company. Nothing was delivered and POD photos were fake. Australian Kids and iMile (courier) both "investigated" for weeks. No parcel was ever d... See more
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1.2
Bad
253 reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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Ordered for a gift late November
Ordered for a gift late November. If I had have known it would take so long and come from overseas I would have purchased elsewhere. Not here yet and the tracking is shocking. Surely when they advertise they would have the product in their Warehouse. AK advertise as educational toys for children - wonder what broken item I will get going by the previous reviews?
The delivery came. We had to search for it as SpeedX delivery must have just thrown it and it landed in our creek. We were home at the delivery date. Yet to find out exactly what the quality of the item is like as it is a Christmas gift.
14 December 2025
Unprompted review
Reply from Australian Kids
Hello Jeanette,
Thank you for sharing your experience. We’re truly sorry for the frustration caused by the delivery delay and the lack of clear tracking updates, especially as this order was intended as a gift. We understand how disappointing it is to place an order in late November and still be waiting.
We aim to be transparent about our shipping processes, however we recognise that we have not met expectations in your case. While we do source and ship products from overseas, this should be communicated more clearly and supported by reliable tracking information. Your feedback highlights areas where we need to improve.
Regarding product quality, we do take pride in offering educational toys and each item is quality-checked before dispatch. That said, we acknowledge the concerns raised in recent reviews and are actively reviewing our packaging and handling processes to reduce the risk of damage in transit.
Please contact our customer support team with your order number so we can check the status of your shipment and assist further. We appreciate you bringing this to our attention.
Kind regards
All goods damaged & no response
All goods arrived damaged and unable to be given as gifts. And their website boasts "Thoughtfully Chosen. Lovingly Delivered". Wasted $184.65. Have emailed and text them photos of goods requesting replacements to arrive before Christmas, but received no reply at all & after reading other reviews, don't hold any hope of a satisfactory resolution. Do not go any where near this website. Lesson learnt: double-check reviews
13 December 2025
Unprompted review
Reply from Australian Kids
Hello Sharon,
We’re very sorry to hear about your experience and the condition in which your items arrived. Receiving damaged goods—especially when they were intended as gifts—is unacceptable, and we understand how upsetting and stressful this is so close to Christmas.
We take reports of damaged items and unresolved contact very seriously. Your feedback has been escalated internally for urgent review. We strongly encourage you to contact our support team again, referencing your previous communications, so we can prioritise a resolution for you as quickly as possible.
Thank you for bringing this to our attention. We regret that this experience has left you feeling let down.
Kind regards
Disappointed with myself for not…
Disappointed with myself for not checking the reviews of this company!
Would not have purchased what it did!
Because it arrived all squashed and it looks cheap! I bought for a present for Christmas, I spent more than I was going to, but felt it was worth it! Now I feel I should buy something extra, because it looks like crap!
What a horrible company! Australian children's toys! Scam! Don't buy from them!
13 December 2025
Unprompted review
Reply from Australian Kids
Hello kim,
We’re very sorry to hear how disappointed you are with your order and how it arrived. We understand how upsetting it is to spend more than planned on a Christmas gift, only to feel let down by the presentation and perceived quality. That’s not the experience we want any customer to have.
We regret that this experience has caused you stress and disappointment during what should be a positive time of year. If you’re willing, please contact our customer support team with your order details so we can review your case and see what options may be available to address your concerns.
Kind regards
I am very disappointed that what l…
I am very disappointed that what l thought was an Australian company is actually based in Hong Kong. It presents itself as providing for Australian children when really it’s just providing cheap stuff from overseas. I am still waiting for delivery and we will see what it brings.
13 December 2025
Unprompted review
Reply from Australian Kids
Hello Denyse,
We’re very sorry to hear about your disappointment and the concerns you’ve raised. It’s never our intention for customers to feel misled or uncertain about their purchase, and we understand how frustrating it is to be waiting for an order without confidence in what will arrive.
We appreciate you sharing your feedback, as it highlights where expectations have not been met. Delays in delivery can understandably impact your overall experience, and we regret the inconvenience and disappointment this has caused.
If you haven’t already, we encourage you to reach out to our customer support team with your order details so we can check on the status of your delivery and assist where possible. We value all feedback and are committed to improving our service.
Kind regards
Cheap Chinese knockoffs
Cheap Chinese knockoffs. Nothing about this website is Australian. Stay clear.
12 December 2025
Unprompted review
Reply from Australian Kids
Hello Wendy,
We’re sorry to hear about your dissatisfaction and that your experience has led you to feel this way. We take concerns about product quality and customer trust seriously, and it’s disappointing to know we did not meet your expectations.
Our intention is to provide thoughtfully selected products and a positive experience for our customers. Clearly, we fell short in your case, and we regret the frustration this has caused. Feedback like yours is important to us and helps identify where improvements are needed.
If you’re open to it, please contact our customer support team with your order details so we can review your concerns and see if there is a way to address them.
Kind regards
Reads like an Australian company but…
Reads like an Australian company but very obviously not. Toys arrived in beaten up packaging, assuming direct from China. Paid a higher amount to get good quality for Christmas gifts (as opposed to Temu) and they are ungiftable....
12 December 2025
Unprompted review
Reply from Australian Kids
Hello Lisa,
We’re sorry to hear how disappointed you are with your order and the condition in which it arrived. We understand how frustrating it is to pay a premium expecting good-quality, gift-ready items, only to receive products in damaged packaging—especially when they were intended for Christmas gifts.
Your feedback about expectations versus what was delivered is completely valid. Presentation and packaging matter, and in this case we clearly fell short. We regret the inconvenience and disappointment this has caused during what should be a positive time of year.
Please contact our customer support team with your order details and photos of the packaging so we can review the issue and look into an appropriate resolution for you. We appreciate you taking the time to leave this feedback.
Kind regards
most likely scam
fake phone number, long delivery time, not even australian they are based in hong kong, i bet cheaply made products. ai photos and images.
4 December 2025
Unprompted review
Reply from Australian Kids
Hello Sorilla,
We’re sorry to hear about your experience and the concerns you’ve raised. We understand how frustrating it is to deal with long delivery times and to feel uncertain about a company’s legitimacy or the quality of its products.
We want to clarify that our contact details are genuine and monitored, and we regret if you had difficulty reaching us or did not receive a timely response. That is not the level of service we aim to provide. We also take feedback about product presentation, imagery, and overall expectations seriously, as trust is important to us.
If you have an active order or unresolved issue, we encourage you to contact our customer support team directly with your order number so we can review your concerns and assist where possible. We appreciate you taking the time to share your feedback, even when it’s critical.
Kind regards
Not Australian At All
They could start by renaming their company anything but "Australian" Kids. Products are direct from China and poor quality. Very misleading!!
11 December 2025
Unprompted review
Reply from Australian Kids
Hello Karyn,
We’re sorry to hear about your disappointment and that your experience has left you feeling misled. We take feedback about product quality and how our brand is perceived very seriously. Clearly, in this case, we fell short of your expectations, and we regret the frustration this has caused.
We appreciate you sharing your concerns, as it helps us identify areas where we need to improve our communication and product presentation. If you have an order or issue that needs addressing, please contact our customer support team so we can assist you directly.
Kind regards
Go to Temu instead to save yourself the disappointment
Don't bother buying from this company, you might as well go straight to Temu as the products seem like it's from that company. Quality of products are poor. Purchased the Creative Building Set Science TOys and the instructions are in Chinese! These products have wires and uses electricity, its extremely unsafe to not have any english instructions. Very disappointed.
Most infuriating is that items arrived damaged and they only offer 30% refund on the items (but hey you get to keep the damaged items!) or you send the items back at your cost to their China warehouse to potentially get the full refund.
2 December 2025
Unprompted review
Reply from Australian Kids
Hello CT,
We’re very sorry to hear about your experience and the issues with your order. Receiving items that are damaged and lacking English instructions, particularly for products involving electronics, is completely unacceptable and understandably concerning. Your safety and satisfaction are extremely important to us, and we regret that we fell short in this instance.
We also understand your frustration regarding the limited refund options and the inconvenience of returning items at your own cost. Feedback like yours highlights areas where we need to improve our policies and communication.
Please reach out to our customer support team with your order details so we can review your case and explore the best possible resolution. Your concerns have been taken seriously and escalated for internal review to prevent similar issues in the future.
Kind regards
DO NOT BUY FROM THIS SITE.
DO NOT BUY FROM THIS SITE.
Wish I had looked at these reviews before I purchased a bunch of Xmas presents. The site looks legit but after receiving torn boxes, opened and damaged I see that their address is in Hong Kong. So not Australian at all!! Dodgy! All of the products are cheap and covered in foreign language labels. DO NOT BUY FROM THIS SITE
10 December 2025
Unprompted review
Reply from Australian Kids
Hello YK,
We’re very sorry to hear about your experience and the condition in which your items arrived. Receiving torn or damaged packaging, especially for gifts, is completely unacceptable, and we understand how disappointing this must have been during the holiday season.
Your feedback about packaging, labeling, and overall presentation is taken seriously and has been shared with our team for review. We regret the frustration and inconvenience this has caused and are committed to improving the way we handle and deliver our products.
If you haven’t already, please contact our customer support team with your order details so we can review your case and work toward a resolution.
Kind regards
Arrived damaged and of dubious quality
Arrived damaged and of dubious quality, took a while to get here and as a value for money proposition- forget it.
10 December 2025
Unprompted review
Reply from Australian Kids
Hey Greg,
I’m sorry to hear your order arrived damaged and below expectations. This is not the quality we aim for. Please contact our customer service with your order details or a photo of the item so we can look into it and assist you further.
Thank you for your feedback.
Best regards
Scam company
I thought i purchased a product. Money was taken from my account. No order number received. No updates on packaging, shipping or delivery. No responses to emails sent with my enquires or concerns. Ive reported this company as a scam and Im not expecting to receive my products. I mistakenly thought this was an Australian company. It is NOT. Its all in China.
1 December 2025
Unprompted review
Reply from Australian Kids
Hello Noelene,
We’re very sorry to hear about your experience and the issues with your order. Not receiving an order number, shipping updates, or responses to your emails is completely unacceptable, and we understand why this has caused frustration and concern.
We take reports like yours seriously and want to resolve any outstanding issues. Please contact our customer support team directly with the details of your transaction so we can investigate and assist in finding a resolution. Your feedback also helps us improve our communication and service to prevent similar situations in the future.
Kind regards
Wish I'd seen these reviews before buying
Bought what I thought was from an Australian company. The set arrived in an unmarked brown box and looks like something I could have bought from the $2 shop. Cheap and nasty, terrible quality. Never again
10 December 2025
Unprompted review
Reply from Australian Kids
Hey Lynn,
I’m sorry to hear that the product didn’t meet your expectations. We understand how disappointing it is when something arrives looking different from what you anticipated. Your feedback about the packaging and quality is important, and we will review this with our team.
Please feel free to reach out to our customer service with your order details so we can look into this further and assist you.
Thank you for sharing your experience.
Best regards
DON'T BUY ANYTHING FROM THIS COMPANY
Exorbitant price for poor quality Chinese imports. I mistakenly thought that with the company name I was buying a quality product. Wish that I had read the reviews before wasting my money. The 'supposed' magnetic wall climbing cars only work on the fridge! I thought the cars would be encased in a presentation box. Tacky plastic bags encased each car, with no instructions enclosed. I sent a complaint email requesting a refund, which is still unanswered. The only correspondence I have received was a review request. Despite my negative response no contact has been forthcoming. A one star review is too high for the rubbish they supply and their non-existent customer service, plus their untrue statement, price is for 'today' only. The same advertisement kept continually appearing.
18 September 2025
Unprompted review
Reply from Australian Kids
Hello Deborah,
Thank you for sharing your experience. I’m sorry to hear the product quality and packaging didn’t meet your expectations, and that you had trouble reaching us after sending your complaint. Your feedback about the cars, the presentation, and our communication is important, and we’ll be addressing this with the team. If there’s anything specific you’d like us to look into further, I’m here to help.
Best regards
Ripped off
I bought two night lights from Australian Kids thinking it was Australia Based. It was going to be for two kiddies for Xmas. I decided to keep one for my grandchildren when they came over. So, I opened it up yesterday. The light ok, the projector does not go all over the walls like it shows in their videos. They advertise calm music no button for that. I have asked to return for a full refund. No email as yet. I paid $84.85 for the two lights a significant amount to pay.
8 December 2025
Unprompted review
Reply from Australian Kids
Hello Lyn,
Thank you for sharing your experience. I’m sorry to hear the night lights didn’t match what you expected, especially after planning them as gifts. Your comments about the projector coverage and the missing music feature are important, and we’ll make sure this feedback is reviewed.
I also apologize that you haven’t received a response yet. You should always be able to reach us, and I understand how frustrating this delay must feel. Please feel free to share any additional details you’d like us to look into, and I’ll make sure your concerns are addressed.
Best regards
Worst company to deal with
Worst company to deal with. Orders not fulfilled. Payment made. No reply to emails.
15 November 2025
Unprompted review
Reply from Australian Kids
Hello Lynelle,
Thank you for sharing your feedback. I’m sorry to hear about the issues with your order and the lack of communication. You should never be left without updates after making a purchase, and I understand how frustrating this experience has been for you.
Your concerns are important, and I appreciate you bringing them to our attention. If there are any details you’d like me to check or pass on, I’m here to help.
Best regards
STEER CLEAR... They need minus stars.
They need minus stars..
Wish I read these reviews before buying the paint mat, its not even the size of a tea towel, the paint pens don't even open to add the water, and only one stencil not two... Using AUSTRALIAN name but all packaging is Chinese...
SCAM WRITTEN ALL OVER IT AND I FELL FOR IT....
I have requested return/refund , but they are very slow replying, if you even get a reply..
Update:16/12/25 even tho the pens at faulty all I got was they can be returned at MY expense and they'll give me 30% off even tho the mat clearly shows a child sitting on the floor using it and it's past both knees, and neither pen works compared to what you receive which is t/towel/place mat size... False advertising on every level... It is NOT Australian made as they lead you to believe, Chinese 💩and not another word about refund or where to return it to... They could at least send replacement working pens but no NOTHING because I doubt they even work..
25 November 2025
Unprompted review
Reply from Australian Kids
Hello Nanny,
Thank you for taking the time to share your experience. I’m sorry to hear the paint mat and accessories didn’t match what you expected, and I understand how disappointing it is when a product feels smaller or less complete than advertised. Your feedback about the pens, stencil, and packaging is important, and we’ll be reviewing this with the team.
I also apologize for the slow response to your return request. You should never be left waiting for an update, and I understand your frustration. If there’s any further detail you’d like me to pass on or check, I’m here to help.
Best regards
A scam site
A scam site. Not Australian at all. Based in Hong Kong. So toys that are cheaply made are sold at expensive prices. Very overinflated prices. Toy doesn't even work. Doesn't light up a advertised. Kicking myself for not researching them beforehand. So warning to you all. Research them and look for same toys that are priced much cheaper elsewhere.
28 November 2025
Unprompted review
Reply from Australian Kids
Hello Lisa,
We’re very sorry to hear about your experience and the issues you’ve faced with your order. Receiving a product that doesn’t function as expected is understandably frustrating, especially when it was intended as a gift.
We take feedback about product performance, pricing, and customer expectations seriously, and we regret that we fell short in your case. Your comments have been shared with our team to help improve quality control and product descriptions.
If you haven’t already, please contact our customer support team with your order details so we can review your case and assist in finding a resolution.
Kind regards
Beware
Beware, damaged during delivery. Purchased 3 of these kits for Xmas presents. All three boxes were squashed, ripped, and dented. The company have offered 30% refund, or 100% only if I pay for postage of items returned. Please beware buyers.
6 December 2025
Unprompted review
Reply from Australian Kids
Hello M,
Thank you for taking the time to share your experience. I’m truly sorry to hear that the kits arrived in such poor condition, especially when they were meant to be gifts. That’s not the experience we want for anyone, and I understand how frustrating and disappointing this must have been.
Your feedback is important, and we’re reviewing what happened so we can prevent similar issues in the future. If there’s anything further you’d like us to look into, please feel free to reach out so we can help make this right.
Thank you again for bringing this to our attention.
Best regards
This website can NOT be trusted
This website can NOT be trusted. Nothing about it is “Australian”.. clearly they see Aussies as an easy target. The item I ordered from them was pictured and described as “safe for babies”.. the item I received was the size of a golf ball.. and definitely, without doubt, not a safe toy for babies… I was scammed. The website offers you the opportunity to leave a review which I did write.. however my negative feedback was never published. This website is a SCAM. I don’t believe the reviews on the products are to be trusted either.
Don’t waste your money (like I did)..
poorly packed, arrived in damaged packaging.. promoted as a bath toy, does not float. Product size doesn’t match the promoted images.
9 November 2025
Unprompted review
Reply from Australian Kids
Hello Diane,
Thank you for sharing your experience. I’m very sorry to hear that the product didn’t match the description and arrived in poor condition. Your concerns are completely understandable, and this isn’t the experience we want for our customers.
We’re reviewing what happened to prevent this in the future, and we’re here to look into it further if you’d like to reach out to our support team.
Thank you for bringing this to our attention.
Best regards
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