I ordered a casting kit at the beginning of February that never arrived. The tracking is labelled ‘exception’ but hasn’t been updated since the 1st of March. I get that things happen, but I have reach... See more
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Review summary
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The packaging of an item intended as a gift was so badly damaged it could not be given. The feedback forms do not work. Extremely disappointing! I feel cheated - the company is called Australian kids... See more
Company replied
I purchase a led drawing board in early March When i opened and plugged it in it made a noise and the cord was exposed, I sent an email with my complaint and sent a video of the damage product, I h... See more
Company replied
I received advice of delivery from the courier for this company. Nothing was delivered and POD photos were fake. Australian Kids and iMile (courier) both "investigated" for weeks. No parcel was ever d... See more
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1.2
Bad
249 reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
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Total Rip Off
I received advice of delivery from the courier for this company. Nothing was delivered and POD photos were fake. Australian Kids and iMile (courier) both "investigated" for weeks. No parcel was ever delivered. No refund for purchase. Just email after email after email with excuses and more lies. DO NOT TRUST THIS SITE. Adding on 18 December in response to their reply. Needless to say I've received NOTHING. Glad they "appreciate the opportunity" to make things right! Hilarious.
3 December 2025
Unprompted review
Reply from Australian Kids
Hello Lindy,
Thank you for taking the time to share your feedback. I’m truly sorry to hear about the experience you’ve described, and I understand how frustrating it must have been to deal with ongoing delays, unclear communication, and ultimately not receiving your order.
This is not the standard of service we aim to provide, and I apologise for the inconvenience and disappointment caused. I will investigate the matter directly and work toward a clear and fair resolution, including the status of your refund.
Thank you again for bringing this to our attention. We appreciate the opportunity to make this right.
Kind regards
I am sorry I did not read the reviews…
I am sorry I did not read the reviews on the company before purchasing two items. The items are cheap and terrible quality. DO NOT BUY FROM THE COMPANY. They are not an Australian company and they cheap junk at absorbent prices.
3 December 2025
Unprompted review
Reply from Australian Kids
Hello Allan,
Thank you for sharing your feedback. I’m sorry to hear that the items you received did not meet your expectations and that the quality fell short of what you were hoping for. We never want our customers to feel disappointed with their purchase, and I apologise for the frustration this has caused.
We would like the opportunity to look into this for you and see what we can do to help. If you can provide your order number and any photos of the items you received, we can review the situation and discuss possible solutions.
Thank you again for bringing this to our attention. Your feedback helps us improve, and we’d like the chance to resolve this matter for you.
Kind regards
1 star is too generous
1 star is too generous. Horrible cheap looking products, that they dont even care to transport safely. Items arrived damaged (but ended up being pretty crap anyway)
Also not anything to do with Australia,
3 December 2025
Unprompted review
Reply from Australian Kids
Hello Samantha,
Thank you for taking the time to share your experience. I’m very sorry to hear that your order arrived damaged and that the quality of the products was disappointing. This is not the experience we want for any of our customers, and I understand your frustration.
We take concerns about product quality and packaging seriously, and we would like the chance to review what happened with your order. If you can provide your order number and photos of the damaged items, we can investigate this further and work toward a resolution.
Thank you again for bringing this to our attention. We appreciate the opportunity to make this right.
Kind regards
Dont purchase, save your money
Never received a order confirmation email, when i tried to contact the company, they asked for my order number....stated i didnt have one as i never recieved confimation- payment was taken.
Meanwhile goods arrived, damaged packaging, instructions for toys are in chinese.
Mis leading description of items, no customer service and NOT australian company.
3 December 2025
Unprompted review
Reply from Australian Kids
Hello Shannan,
Thank you for sharing your experience. I’m sorry to hear about the issues you faced — not receiving an order confirmation, difficulty reaching support, and then receiving products with damaged packaging and instructions that didn’t match your expectations. I understand how frustrating and concerning that would be.
This is not the level of service or clarity we aim to provide, and I apologise for the inconvenience this caused. I’d like to look into your order so we can address both the confirmation issue and the concerns with the products you received. If you can share the email used at checkout and any photos of the items and packaging, we’ll investigate this promptly and work toward a proper resolution.
Thank you for bringing these issues to our attention. We appreciate the chance to make things right.
Kind regards
Wish I had read reviews
Wish I had read reviews! Lesson learnt - claiming for NDIS and unable to get an invoice
17 November 2025
Unprompted review
Reply from Australian Kids
Hello Laura,
Thank you for letting us know about your experience. I’m sorry to hear that you’re having trouble obtaining an invoice, especially when you need it for an NDIS claim. I understand how important proper documentation is, and I apologise for the inconvenience this has caused.
If you can provide the email used at checkout and any details you do have regarding the order, we can locate it on our end and arrange for an invoice to be issued. We’re here to help resolve this as quickly as possible.
Thank you for bringing this to our attention — we appreciate the chance to assist you.
Kind regards
You only get 1 dinosaur when you get the light up dinosaur bath toy.
I am bitterly disappointed with my order today.
I ordered the light up dinosaur bath toys reduced from $39.95 to $19.95 thinking I was getting a set. I thought my grandson would love this for Xmas. However this price was for a single dinosaurs. All the pictures advertising this product has kids playing with multiple. I was sad to receive only 1 today.
2 December 2025
Unprompted review
Reply from Australian Kids
Hello Jackie,
Thank you for sharing your feedback. I’m sorry to hear that the product didn’t meet your expectations. The listing does indicate that the price is for a single dinosaur, but I understand how the images could have caused some confusion, and we’ll review them to make this clearer.
Thank you for bringing this to our attention.
Best regards
What a waste of money
What a waste of money. I paid $20 for something that should cost $2.00.
Postage took forever too.
Never again
2 December 2025
Unprompted review
Reply from Australian Kids
Hello Cheryl,
Thank you for sharing your feedback. I’m sorry to hear that the product and delivery didn’t meet your expectations. We understand how frustrating that can be, and we’ll review both our pricing and shipping times to improve the experience for our customers.
Thank you for letting us know.
Best regards
Peep-Po Teddy -appalling quality
Peep-Po Teddy -appalling quality, best described as cheap and nasty! Shipped from China. Not fit for purpose and I doubt it would meet safety regulations. Absolute rip off and a scam.
1 December 2025
Unprompted review
Reply from Australian Kids
Hello Debbie,
Thank you for your feedback. I’m sorry to hear that the teddy didn’t meet your expectations. We take concerns about quality and safety seriously and will review this product with our team.
Thank you for bringing this to our attention.
Best regards
1 star is too generous for this…
1 star is too generous for this company. Firstly the phone number on their website is not connected. Secondly the photo on their website vs what I received is just a printout of the item. I wish I could add photos here.
I would like a full refund on my order and i am not paying to send back a photo copy of the item for the refund.
I'm embarrassed that I fell for this business.
My order number is: ORDER AK-AU65664
1 December 2025
Unprompted review
Reply from Australian Kids
Hello Patricia,
Thank you for reaching out and sharing your concerns. I’m very sorry to hear about your experience and that the item you received didn’t match your expectations. That’s not the experience we want for our customers.
Please contact our support team with your order number so they can review this for you and assist further. We appreciate you bringing this to our attention.
Best regards
NOT AN AUSTRALIAN COMPANY
Incredibly disappointing to realise that these items were cheap rubbish from
China arriving in a little plastic bag, where the colours of my items were all wrong and the packaging of the toys were damaged. The quality was disgusting - similar to temu and shein but not at those prices!!!
Return shipping is not included as advertised, they will just offer you a 30% refund. Reading their websites mislead me to believe they’re an Australian ran and owned company, which I like to support. I feel like I’ve been completely scammed. It’s illegal to do what they’re doing and I will be taking it further.
26 November 2025
Unprompted review
Reply from Australian Kids
Hello Casey,
I’m truly sorry to hear how let down you felt and that the items didn’t meet the quality you expected. That’s never the experience we want for anyone. Your feedback about the colours, condition on arrival, and overall presentation is taken seriously, and I appreciate you taking the time to share it.
Please know we’re here to look into this properly and support you through the next steps. If you can reach out with your order details, we’ll review everything directly and work toward a resolution.
Best regards
Very disappointed with the products I…
Very disappointed with the products I ordered. I wish I had read the reviews before I purchased. The packaging was damaged and there for not suitable to give as a gift. Products also lacked instructions.
23 November 2025
Unprompted review
Reply from Australian Kids
Hey Anne,
I’m really sorry to hear that your order arrived in poor condition and didn’t meet your expectations. Damaged packaging and missing instructions are not acceptable, and I understand your disappointment, especially when the items were meant to be gifts.
Please share your order number with us so we can look into this right away and arrange a suitable solution for you. Thank you for letting us know.
Best regards
This company is a scam
This company is a scam, then took my money and never delivered the product. They said if I wanted to find out what happened to my product I had to contact the delivery company myself, which have also never gotten back to me.
15 October 2025
Unprompted review
Reply from Australian Kids
Hello Caroline,
I’m truly sorry to hear about your experience. This is not the level of service we aim to provide, and I understand how frustrating it must be to feel left without answers. Please reach out to us directly with your order details so we can investigate the issue immediately and resolve it for you. We want to make this right and ensure you receive the support you should have received from the start.
Best regards
Terrible
Terrible
Cheap and nasty
Please stay away from them
Goods come from China
Very misleading site
26 November 2025
Unprompted review
Reply from Australian Kids
Hello Denise,
I’m sorry to hear that you feel disappointed with your experience. This is not the impression we want anyone to have. If you’re open to it, please reach out with your order details so we can look into what went wrong and see how we can make things right for you. Your feedback is important, and we appreciate the chance to address your concerns directly.
Best regards
Don’t bother
I ordered from Aussie kids many months ago..unfortunately I didn’t read any reviews of this company….no sign of my order and doubt whether I’ll be receiving it. Steer clear everyone…..and they’re definitely not Australian!
13 October 2025
Unprompted review
Reply from Australian Kids
Hello Linda,
I’m sorry to hear that your order hasn’t arrived and that you’ve been left feeling let down. We understand how frustrating it is to wait so long without clear updates. If you can share the name and email used at checkout, we’ll look into the order immediately and clarify what has happened. We appreciate you bringing this to our attention and would like the opportunity to help resolve it for you.
Best regards
False advertising NOT AUSTRALIAN - DON'T BUY
False advertising - it's not Australian it's crap from China.
Plastic junk toys, worse than temu. I bought 3x dinosaur trucks. They are cheap plastic. Cost $13 each, I wouldn't pay more than $2 for them.
Crap packaging. Slow delivery.
Total waste of money.
26 November 2025
Unprompted review
Reply from Australian Kids
Hello Megan,
I’m sorry to hear that the products didn’t meet your expectations. That’s certainly not the experience we want for our customers, and I understand your disappointment with the quality and delivery. If you’re willing, please get in touch with your order details so we can review this for you and work toward a resolution. Your feedback is important, and we appreciate you taking the time to share it.
Best regards
Absolute rubbish
Absolute rubbish. Still waiting on a response (order AK-AU51417), as we did not get what was advertised!
16 November 2025
Unprompted review
Reply from Australian Kids
Hello Cheez,
Thank you for sharing your order number — I’m sorry you’re still waiting on a response, especially after receiving something different from what was advertised. That’s not acceptable, and I understand your frustration. I’ve flagged this so we can review your order AK-AU51417 and address the issue promptly. Please allow us a moment to look into it, and we’ll get back to you with a resolution as soon as possible.
Best regards
I think this site must be a scam
I recently did an order for my new grandson. I never received an email confirmation but monies were put through on my credit card straightaway. I’ve no order number so therefore I cannot track this order. I also feel this is a scam site and I’m not at all confident I’ll be receiving my products
14 November 2025
Unprompted review
Reply from Australian Kids
Hello Fiona,
I’m really sorry to hear that you haven’t received an order confirmation and can’t track your purchase. I understand how worrying that feels, especially when the payment has already been processed. Please reach out to us with the name, email, and any payment reference used at checkout so we can locate your order and update you right away. We take concerns like this seriously and want to make sure you receive proper support and clarity on your purchase.
Best regards
Cheap rubbish and false advertising.
Cheap rubbish and false advertising.. do not buy from this company!
24 November 2025
Unprompted review
Reply from Australian Kids
Hello Fiona,
I’m sorry to hear that you feel disappointed with your purchase. This isn’t the experience we want for our customers. If you’re open to it, please get in touch with your order details so we can look into what happened and work toward a resolution. Your feedback is appreciated, and we’d like the chance to make things right.
Best regards
I think it is a scam as I received no…
I think it is a scam as I received no order number and therefore cannot track it. I am going to report them to the consumer council if I do not get any joy,
I agree with all the comments below.
BEWARE!!
23 November 2025
Unprompted review
Reply from Australian Kids
Hello Joseph,
I’m sorry to hear that you haven’t received an order number and can’t track your purchase — I understand how concerning that is. Please contact us with the name, email, and any payment reference used at checkout so we can locate your order and update you directly. We take situations like this seriously and want to ensure you receive clear information and proper support.
Best regards
Not Aussie at all
Please don’t deceptively call your business Australian kids when you are Hong Kong based.
Unethical behaviour
23 November 2025
Unprompted review
Reply from Australian Kids
Hello Soozie,
Thank you for sharing your concerns. We never intend to mislead anyone, and we’re sorry that our branding gave you that impression. Our products are designed for Australian families, and we aim to be transparent about our operations, including where we are based and how we run our business.
We appreciate you bringing this to our attention, and we will review how we communicate our brand to ensure it is clear and accurate. If you would like to discuss this further, we’re here to help.
Best regards
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