Austravel Reviews 

188
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I would like to to thank Mathew for all is time and care to find us the best flights to Australia and other parts of air travel in Australia, we was due to travel October. And such a shame due to... See more

Rated 5 out of 5 stars

Booking our month long trip to Australia, New Zealand, Fiji and Singapore couldn't have been easier. Richard Rymer took our wishes on board and produced a custom made trip and when we made changes it... See more

Company replied

Rated 5 out of 5 stars

Matt went to a lot of trouble to get our flights sorted despite the fact he should have clocked off half an hour ago! We didn't get the chance to ring until nearly 5pm which was his finishing time. He... See more

Rated 5 out of 5 stars

Guided me through the process of building my bespoke itinerary for Australia. Listened to my needs and requirements. Patiently amended things for budget issues. Offered alternative solutions. Hav... See more

Company details

  1. Travel agent
  2. Tour operator

Information provided by various external sources

The UK’s leading Australia, New Zealand and South Pacific specialists, we’ve been designing tailor-made holidays to Australasia since 1977.


Contact info

4.8

Excellent

TrustScore 5 out of 5

188 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(188)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy Holidays

I have travelled twice in the past with Austravel and when this opportunity arrived to visit Australia again I didn't hesitate to contact Austravel.
The agent I booked with Suzanne Savage was both professional friendly and helpful. After speaking with her I felt as if I'd made a new friend. Looking forward with excitement to our forthcoming holiday.

30 April 2018
Unprompted review
Rated 5 out of 5 stars

Trip to Australia and New Zealand.

I have just booked an extended trip to Australia and New Zealand for December to mid February. The price was competitive and quickly arranged. Fine tuning to the trip was done over the phone with the very friendly and helpful travel designer.

27 April 2018
Unprompted review
Rated 5 out of 5 stars

Very helpful travel advisor

Very helpful travel advisor, who was only too happy to provide us with lots of different options to suit our needs and advice on the best amount of time to allow in each location.

25 April 2018
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

Suzanne organised my first trip to Australia which was brilliant so I went straight back to her once we picked New Zealand as our next holiday destination. Suzanne listened carefully to our wishes and provided an itinerary to meet our needs. She kept us informed through the planning stage and promptly sent the details once the reservations had been secured. I know Suzanne will always respond to my emails promptly and she answers all my questions no matter how trivial. Suzanne gives a professional yet friendly service and ensures that our holiday is expertly planned to alleviate any potential problems. I really wouldn't go to anyone else to plan my holidays to Australia or New Zealand. Suzanne is an absolute credit to Austravel.

25 April 2018
Unprompted review
Rated 5 out of 5 stars

Richard is very patient

Richard is very patient! Changed route of trip about 7 times, but he kept on sending revised quotes.
Very helpful on offering alternatives, Not the first time i have used them and wont be the last.
Well done guys, appreciate.
Neil Gent

4 April 2018
Unprompted review
Rated 5 out of 5 stars

Only just booked

Only just booked, so can,t comment on holiday until I have been. Spoke to a very helpful and pleasant agent.

29 March 2018
Unprompted review
Rated 5 out of 5 stars

Good Service

This is the third visit to Australia being booked through Austravel. Very pleased with the service on previous occasions and so far in this instance. Very happy to recommend Austravel.

27 March 2018
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look