Auswax.com.au Reviews 

107
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I am a beauty school drop-out who wishes she didn’t drop out. I love Auswax as I am able to purchase all the supplies I need to tint my brows and lashes, wax my whole body, paint my nails with goo... See more

Rated 5 out of 5 stars

Couldn't be happier. 1. They were actually on live chat to answer - not just putting in your details for no-one to every write back. 2. I was a difficult customer - you know they type - wants... See more

Rated 5 out of 5 stars

My order was delivered next day to my country town which never happens! So happy with the quick delivery and will be using them every time now. So good to know my last minute orders will arrive quickl... See more

Rated 4 out of 5 stars

The ordering process was easy and the range of products very good compared to other suppliers. The delivery time was also great especially in these current times. The postage cost was a little more... See more

Company details

  1. Beauty Products Wholesaler

Written by the company

Australia's leading Beauty Wholesaler since 1990


Contact info

4.8

Excellent

TrustScore 5 out of 5

107 reviews

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4.8

All reviews

(107)

13 reviews in the last 12 months

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Rated 1 out of 5 stars

I ordered an item with express…

I ordered an item with express delivery, paid close to 50$ extra for this. Its been over a week now and it hasn't even been dispatched. I tried to call and every time it just rings out.

1 May 2022
Auswax.com.au logo

Reply from Auswax.com.au

Hi Maria, we do apologise for any delays in delivery. Your order was dispatched on the 26th April, the day after the Public Holiday. We believe it's being delivered to you today. Please don't hesitate to contact us again within business hours for order updates (Monday - Friday 8:15am - 4:15pm). Thank you again for ordering with us.

Hi again Maria, we have just left you a voicemail with an update on your delivery. Please don't hesitate to contact us if you have any further questions.

Rated 5 out of 5 stars

Happy customer

Always order from here for the past few years and never had any issues. All orders have been fulfilled, dispatched quickly, well wrapped and communicated has be 5 stars. Just makes life so much easy. Thank you

19 April 2022
Rated 4 out of 5 stars

Your online charting service quality is…

Your online charting service quality is not good enough, and it had kept me waiting for a couple of hours with no one answering my questions properly. Then, I had to make phone consultations afterwards. However, the person who answer my phone was very professional and with excellent attitude.

29 March 2022
Rated 1 out of 5 stars

DON'T PURCHASE

Bought the Gelish Hard Gel Builder Gel.
The container is a tiny bit bigger then my thumb and when I received it, the whole thing was leaking and stuck to the packaging

Don't waste your money or time.
Not to mention, ever since I have bought from this website, I have received dozens of spam calls.

10 March 2022
Unprompted review
Auswax.com.au logo

Reply from Auswax.com.au

Hello Niki, we are really sorry that you had a bad experience with your purchase. Please either call us 02 9909 8091 or email us on sales@auswax.com.au so we can help fix the situation. We never call our customers following their purchases, so are puzzled about your spam calls? We look forward to hearing from you soon.
Also, the size of the jar is 15 ml which is clearly stated on the website, so wondering what the problem is with the container?

Hi again Niki, we are following up on our message yesterday regarding your problem with the Hard Gel. If there is anything further we can do to assist, please contact us. Kind regards.

Rated 5 out of 5 stars

Couldn't be happier.

Couldn't be happier.

1. They were actually on live chat to answer - not just putting in your details for no-one to every write back.
2. I was a difficult customer - you know they type - wants everything right now - sent today, express post, lots of questions etc.

They were super friendly, super helpful and got my order sent even though I had missed the deadline ( I'm in QLD so different time zone).

Nothing was too much trouble. I highly recommend this company.

4 February 2022
Unprompted review
Rated 5 out of 5 stars

Easy to order online

Easy to order online. As I live in the country I have a strange postal address. They rang .e straight away to confirm address correct. Then shipped promptly.

4 January 2022
Rated 5 out of 5 stars

Reliable

The shipping was very fast and the packaging was in perfect condition, very reliable:) thank you

13 December 2021

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