I found the service to be very good & very efficient after being messed about by one of the other Log book loans companies, applied on line Friday morning a quick call late morning a man on my do... See more
Company replied
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See what reviewers are saying
Tried EasyLogbookLoans who said my application "didn't pass the smell test" despite everything being in order and asking for a loan of 30% of the value of my brand new motorbike. Then tried loans2go w... See more
Company replied
Brilliant service, used these a couple of times now for loans less than what we’re being offered, no messing and visit to inspect my vehicle and sign documents were promt, great company and will use a... See more
Company replied
I have been using Auto Advance for a number of years now and I cannot fault the service I have received. Friendly, open and transparent. All my applications have been dealt with swiftly and effici... See more
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Company details
Written by the company
With close to 20 years of lending, we've learned enough about our customers to give them what they want. Same day payouts, 5 minute applications, hassle free and friendly service. Unlike some online lenders, our logbook loans are ethical and fair. With no hidden fees or charges, we're the team to trust.
Contact info
United Kingdom
- 01784 424879
- service@autoadvance.co.uk
- autoadvance.co.uk
4.8
Excellent
233 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Excellent customer service and the Rep…
Excellent customer service and the Rep was excellent very understanding and punctual I would recommend this service to others .
5 September 2019
Unprompted review
Fast friendly service
Fast friendly service. Very understanding when I had issues about taking out the loan. They didn’t hassle me but let me make up my own mind. Absolutely brilliant
3 September 2019
Unprompted review
Great service
Great service. Very convenient and easy to deal with. Online chat are excellent service, answering any queries. No hassle or messing around, very satisfied
3 September 2019
Unprompted review
Absolutely recommend
Absolutely recommend. Very quick decision and money
2 September 2019
Unprompted review
Excellent service
30 August 2019
Unprompted review
Reply from Auto Advance Logbook Loans
Thank you very much for the feedback Ricardo!
Good quick cash solution
Having had a few teething problems with overpayments being taken, auto advance managed to rectify their problem at their end. Money was paid instantly in to account and logbook returned quickly once settled. Good company for a short fix cash solution. Customer service could do with training a little better in my opinion.
30 August 2019
Unprompted review
Reply from Auto Advance Logbook Loans
Thank you very much for your feedback and amendments Chris - sorry again for the issues experienced and am very pleased it was an good overall experience in the end. Management have discussed the feedback about customer service, and we've taken steps to further ensure every customer gets the friendly and professional service we aim for.
It was so gud I did last nyt and I got…
It was so gud I did last nyt and I got paid next day after checking everything awesome
23 August 2019
Unprompted review
This company is brilliant in the way…
This company is brilliant in the way the whole process of how logbook loans work... from initial application to pay out was superb. I didn’t want them coming to my house so they met me in a place of my choosing to take all my details of me.. Thanks again
21 August 2019
Unprompted review
Reply from Auto Advance Logbook Loans
Thank you very much for the feedback John!
Delighted to hear that getting your funds was smooth and convenient. Get in touch if you have any questions at any point!
Excellent, Fast, Friendly and Reliable Company
I have been using Auto Advance for a number of years now and I cannot fault the service I have received. Friendly, open and transparent. All my applications have been dealt with swiftly and efficiently and turnaround is very quick.
The team are fantastic and helpful and a special shout out to Fred who I always seem to end up talking with! Whilst I intend to stop taking out any loans in general eventually, I wouldn't hesitate to use them again and I highly recommend Auto Advance.
Jason M. @Stafford.
21 August 2019
Unprompted review
Reply from Auto Advance Logbook Loans
Thank you so much for the review Jason - this is high praise and we really appreciate it! We genuinely hope your loan is helping you along the way to not needing us at all!
Reply from Auto Advance Logbook Loans
Thank you for the feedback David! Really pleased that you found our service friendly and quick!
Please feel free to get in touch whenever you need us or have questions.
This is the worst company I have ever…
This is the worst company I have ever used I applied for a £1100 loan and was shown the paper work to sign. To my understanding I had to pay £1900 back which I thought was reasonable to the type I loan I was getting. Over a year later I rang to see how much was left just to be told i still owed £1400 and the £1900 was just the interest. So I owed over £3000 total at the beginning for the £1100 I found that insane and was so disapointed they are aloud to take such an advantage of people. T
13 August 2019
Unprompted review
Reply from Auto Advance Logbook Loans
Hey Colin,
I am sincerely sorry to hear that you’ve had this negative experience. I have been in touch with our underwriting team, and I have looked over the original credit agreement that you signed. We make sure that we are very clear with our customers and misleading anyone is not in our interest. In this case - the document that you signed clearly states £2948.16 as the total repayable. This information is not in any way obscured. As in any case of misunderstanding, we are still really sorry to hear about this, but believe the team did everything realistically possible to clearly communicate about the loan and the amount repayable.
In addition, please be aware that you only have to pay that full amount if you allow the loan to run the full length. Your balance is around £1,600, but your current settlement figure is around £1,100. Please feel free to give the team a call if you would like to discuss further.
Very friendly service
Very friendly service, Agent was polite & even attended on a Saturday evening,
Transfer of funds was quick & easy to arrange.
Would definitely use again.
5 August 2019
Unprompted review
Fast efficient & easy service to use…
Fast efficient & easy service to use the staff are very helpful
1 August 2019
Unprompted review
Very friendly and professional
I have used these guys for several of years yes the interest is high but for the service it’s worth it. Very friendly and professional. Quick turn around from the moment I applied. The agent that came to me made me feel at ease and explained the process to me. I would highly recommend.
31 July 2019
Unprompted review
Reply from Auto Advance Logbook Loans
Thank you so much for the feedback Maggie! Really happy that you have found our service friendly and professional, especially as this quality has been maintained for several years!
You are right that APR for a logbook loan is higher than something like a bank loan (as a logbook loan is largely a solution for people with poor credit). As well as getting the funds you need, keeping up payments over a good period of time builds up your credit score and eventually makes your chances of qualifying for a supermarket or bank loan higher!
Thank you again. Please get in touch whenever you need us or have questions.
Very quick application and excellent…
Very quick application and excellent customer service
31 July 2019
Unprompted review
I have used them many times and each…
I have used them many times and each time,pleased with their services. No long form to fill, everything done with so much professionalism. If there is anything more than 5 stars, I will gladly give them 👍
29 July 2019
Unprompted review
Great company very helpful fast service
29 July 2019
Unprompted review
Reply from Auto Advance Logbook Loans
Hey Philip! Thank you very much for the kind words. Really appreciated - let us know if we can be of further help in future.
Hello it is very good your money will 1…
Hello it is very good your money will 1 hour ever one go now
28 July 2019
Unprompted review
Excellent
Very quick even on a Saturday I was paid within an hour. Can not recommend highly enough!
27 July 2019
Unprompted review
Reply from Auto Advance Logbook Loans
Thank you so much for the feedback Anika. Very pleased to hear how quickly your funds were received. If we can be of further assistance at any point, let us know!
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