Auto Approve Reviews 14,209

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and ability to make the process smooth and easy to understand. Many people highlight the exceptional customer service, noting the quick response times and efficient handling of their needs, which contributed to a positive overall user experience. However, some customers also noted issues with the process taking longer than expected, with a few mentioning repeated requests for documents or a lack of clarity regarding their loan status. A small number of people expressed dissatisfaction with response times or the initial checks performed, feeling their time was wasted.

What people talk about most

Staff

Consumers find staff to be very helpful and professional. Many reviewers highlight specific agents like Dylan... See more

Service

Reviewers consistently report positive feedback about the service. Customers highlight the professionalism,... See more

Customer service

Users describe positive interactions with customer service. Many reviewers highlight the helpfulness,... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the process easy,... See more

Response time

Customers generally had positive experiences with response times. Many reviewers appreciated the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I did a review some weeks ago. I will gladly do one more. I had an amazing experience with auto approve. I personally felt if though that I should have been able to get 60 day skip payments suppose to... See more

Rated 5 out of 5 stars

Kevin was excellent. Made the whole experience smoother and more enjoyable. He was very professional yet down to earth in his dealings with us. I would recommend Auto Approve to anyone wanting to r... See more

Rated 5 out of 5 stars

To be honest, their team is extremely professional & on time. The one thing that stood out was their time of processing. They took laser speed literally to process the loan. Great experience so far. H... See more

Rated 5 out of 5 stars

IT was a pleasure doing business with Taylor as he made everything easy to understand and he guided me through the process making it an easy transition. Would not hesitate to recommend Auto Approve... See more


Company details

  1. Non-bank financial service
  2. Financial advisor

About Auto Approve

Written by the company

Auto Approve simplifies the auto refinance process and helps save you money! Getting a quote takes a few minutes — we handle the rest.

Visit www.autoapprove.com to get started.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

14K reviews

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1-star

Replied to 99% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very efficient

I received a text, an email and a phone call from Grayland, he helped me out tremendously and he customer service is above and beyond. All transactions were done quickly and very efficient.

10 April 2026
Rated 5 out of 5 stars

My review

This was an easy process, be knowledgeable, helpful produce they walked me through what I needed to do and kept me updated as to what was going on with the loan enjoyed working with them

9 April 2026
Rated 1 out of 5 stars

Never answered my questions 😒 response…

Never answered my questions 😒 response time is horrible 😑 still have yet to know what's going on the lack of info is embarrassing. Dude told me I was to get money back also never heard a word back about this 😐

10 April 2026
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Reply from Auto Approve

Thank you for taking the time to provide feedback. We are very proud of our customer service, so we sincerely apologize for the difficulties you experienced trying to get answers to your questions. To protect your personal and private information, a member of our Team will be reaching out to you directly to address your concerns and answer your questions. Thank you again and congratulations on your refinance!

Rated 5 out of 5 stars

I financed two vehicles

I financed two vehicles. It was significantly easier than anticipated. Everything done through text and online. Rates were good, and much better than “the best” the dealers gave.

10 April 2026

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