Automatic Door and Hardware Reviews 322

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

I finally found the info I needed regarding wire gauge for motorized panic bar release. Outside of product manuals which I don't have this is the only place I found the recommended wire size verses l... See more

Rated 5 out of 5 stars

after purchased the falcon 8231 pull arm swing package, confuse with the diagram manual took pictures of the unit email to William from sale department and he responded right away, he guide me throu... See more

Rated 5 out of 5 stars

Called needing help to find the right weatherstripping for some commercial doors. Derek answered and was extremely knowledgeable. Sent him a few photos and he immediately identified what I needed. Eve... See more

Rated 5 out of 5 stars

I have zero experience with doors, and have spoken with Derek 3 or 4 times on 3 different doors. He is always very polite, patient, and educated me every time. Derek's knowledge and expertise is conve... See more

Company details

  1. Door supplier
  2. Hardware Shop

Written by the company

Automatic Door and Hardware is a third generation family business. Beginning with our Grandfather, who was one of the first Besam automatic door distributors, both our family and business has grown. Today our company is proud to offer our own line of commercial doors and hardware.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

322 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Easy to order

Easy to order, received shipment quickly and it's exactly what I ordered/needed...and price was cheaper than everyone else I searched online!

Joe T.
Texas

26 September 2019
Unprompted review
Rated 1 out of 5 stars

I overpaid for door parts and cannot…

I overpaid for door parts and cannot cancel order an hour after my mistake

22 September 2019
Unprompted review
Automatic Door and Hardware logo

Reply from Automatic Door and Hardware

Hello,

Sorry to hear that. We do offer cancellations. However, I show no record of you contacting customer service for a cancellation request. Regardless, I've looked up your order and cancelled and fully refunded you. In the future, please contact customer service immediately to cancel an order as explained on our website.

Thank you again and have a great day!

Rated 5 out of 5 stars

My Ordering Experience

I emailed pics of our product and the part I needed. Within minutes I got an email back telling me the part name and number and I ordered it. Quick and easy. That's just the way I like it!

19 August 2019
Unprompted review
Rated 3 out of 5 stars

Hmmm

Wasn't able to find the items I was looking for and didn't receive much help through my email. In this day and age of Amazon you'd think websites, product catalogs, and customer service would rank a little higher in everyone's business. I did make a purchase and feel like I'm settling for an item that I desperately need and hope will work. Fingers crossed!

12 August 2019
Unprompted review
Automatic Door and Hardware logo

Reply from Automatic Door and Hardware

Hello David,

I am sorry you are displeased with our customer service. We always try to answer our customers the best we can. If you have further questions about any of our products we are always happy to answer them. Customer service is always our top priority. Please feel free to contact our customer service team directly and we would be happy to address any of your concerns.

Thank you and have a nice day,

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