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Auto Europe España Reviews 

4,358
•
TrustScore 3 out of 5

3.0

Car rental company
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Rated 3 out of 5 stars

Easy booking and decent prices, sure—but the ratings you flaunt are either laughably vague or straight-up fictional. If you actually want to know what you're signing up for, you’ll need to do your o... See more

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Rated 3 out of 5 stars

There was something wrong with the system. Paying extra for insurance didn’t lower the deductible and in some cases took it higher. Ordering from AutoEurope has normally been logical but this time it... See more

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Rated 5 out of 5 stars

Again a very good experience with Autoseurope ! When arrived at the airport and wanted to pick up the booked car at gold car 🚗 they asked me ( gold car ) for a deposit of nearly 4000 euro and my cred... See more

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Rated 1 out of 5 stars

AVOID!!! THEY REFUSE TO REFUND!! We booked with this company for a two week hire in Majorca but cancelled over a month before the Rental as we found a cheaper price elsewhere. One month later and... See more

Company details

  1. Car rental company

About Auto Europe España

Written by the company

Desde hace más de 60 años, Auto Europe es líder mundial en alquiler de coches suministrando vehículos a viajeros de todo el mundo. Además del alquiler de coches, ofrecemos también alquiler de autocaravanas, coches de lujo, deportivos y motocicletas así como servicio de chófer.

Con más de 20.000 oficinas en 180 países, Auto Europe está comprometido con la satisfacción de sus clientes.

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3.0

Average

TrustScore 3 out of 5

4k reviews

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3.0

All reviews

(4,358)

46 reviews in the last 12 months

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Rated 1 out of 5 stars

Auto Europe not helping terrible service

we are picking up a car from inter rent which we booked through auto Europe. They have a ticketing system and the queue is hours long everyone is sitting or standing glumly. The staff are rude the boss refuses to help he's just sitting there. One worker has just left even though people have been waiting hours. We called auto Europe to cancel our booking as we don't want to wait 3 plus hours in the airport. Auto Europe who we have a contract with have refused to cancel it even though the law states it is what is reasonable and waiting 3 hours plus is not reasaobable when they do not have enough staff. We called auto Europe who promised to call back so far no luck. Auto Europe you should not use inter rent as a supplier the boss clearly does not want to do his job and the company is a shambles. Jane Rees

5 August 2017
Unprompted review
Rated 2 out of 5 stars

Hidden costs

I just booked a car, to be picked up at Heathrow and dropped off at Gatwick. Nowhere did it say prior to booking that there would be an additional charge of 41GBP on top of the "Total price" advertised price until the booking went through and it appeared very clearly on the voucher.

We all know there are one-way drop-off charges, it´s standard. Auto Europe know how much they are. So why not be up front about it and include them in the offer price?

The 2 star rating is because this booking is now going to be cancelled, needless to say, and AE don´t charge for cancellations. Otherwise it would´ve been a 1 star rating.

22 May 2017
Unprompted review
Auto Europe España logo

Reply from Auto Europe España

Dear Mr. West,

Thank you for your feedback and we are sorry that we could not assist you with a suitable booking price. When you need to collect and return a vehicle to different locations the system flags this as a 'one way hire'.

In most cases the suppliers will need to apply a fee for this, our website has a pop up message box that alerts you to this rule. The message states that once the locations have been selected the one way fee will be advised.

I will ensure that our feedback is passed to the online team, so that they can look at making this message clearer at the time of booking.

Best regards

Carmen
Auto Europe

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