Auto Europe Italia Reviews 

10,270
TrustScore 3 out of 5

3.1

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Rated 3 out of 5 stars

I filled out a form on AutoEuropa to rent a car from Bologna Airport. I accidentally entered my wife's credit card information on the form. The money was withdrawn from the card, but my reservation wa... See more

Company replied

Rated 2 out of 5 stars

Not clear at all that credit card needs to be in drivers name. Once at car rental place autovia they said no debit card (but all other rental companies around did) and cancelled our booking which was... See more

Company replied

Rated 5 out of 5 stars

Great price, unfortunately they did provide the wrong address and phone number for pick up which is a huge problem for people coming from airport.

Rated 2 out of 5 stars

Good and bad at the same time! The website and the booking experience are very good. First of all the anticipated payment is NONSENSE... the prices of the cars continue to vary but the price paid for... See more

Company replied

Company details

  1. Car rental company

About Auto Europe Italia

Written by the company

Da più di 60 anni Auto Europe fornisce servizi di autonoleggio ai viaggiatori di tutto il mondo, confermandosi leader mondiale nel settore. Oltre al noleggio auto standard, offriamo anche noleggio camper, noleggio auto di lusso e sportive, noleggio moto e servizio con conducente.

Con oltre 20.000 sedi in 180 Paesi, Auto Europe è pronta a soddisfare le esigenze dei propri clienti.

Contact info

3.1

Average

TrustScore 3 out of 5

10k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.1

All reviews

(10,270)

94 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good

good! Be careful about payment with AMEX, sometimes carent office doesn't accept this kind of credit card.

17 April 2019
Unprompted review
Rated 1 out of 5 stars

Downright fraudulent

Unacceptable customer service and almost fraudulent way of conducting business.

Following an incident in which the diesel in the car I rented froze, even after I've added antifreeze as per their recommendation, I have been charged for the car towing even though I have paid for full roadside assistance. after a month of being charged this enormous amount, I have incurred further charges without being notified or told what for. These are currently under dispute via my credit card provider and I will proceed into legal action if these are not resolved accordingly. It is unacceptable to continuously steal money from an account without any notice or reason. The customer service is never available to answer calls!

I would definitely not recommend this provider to anyone. Stick to something with a decent customer service, such as Avis, Hertz etc.

19 March 2019
Unprompted review
Auto Europe Italia logo

Reply from Auto Europe Italia

Good evening,

we are sorry to read that you have had a negative experience with Auto Europe.
As you will understand, since you did not give us any reference, it is impossible for us to verify what happened. Moreover, as far as we know, our Customer Service is open from Monday to Friday from 09:00 to 13:00 but, in any case, our operators from the Call Center are available 7/7 (Mo-Fri 08:30-20:00; Sat 09:00-19:00; Sun 10:00-19:00) to give you assistance and help you out in case of problems.
And, of course, we recommend Avis and Hertz since we are more than happy to have them as business partners.
Kind regards,

Nicola
Auto Europe Italia

Rated 4 out of 5 stars

Great service in finding the best…

Great service in finding the best prices with reputable companies. Some information are not complete however, for example when you purchase the damage cover there are no clear information on the procedure for asking for a refund in the eventuality that you will incur an accident that will cause a charge from the rental company. At least I cannot find those information on the Web site

6 March 2019
Unprompted review
Rated 1 out of 5 stars

They did not give me back the deposit…

They did not give me back the deposit in Malaga. Thieves. Be careful. It is better to pay for a professional company and have a chat. Gooldcar works with them and they are a disaster.

Nie oddali mi depozytu w Maladze. Zlodzieje. Uwazajcie . Lepiej doplacic do profesjonalnej firmy i miec spokuj. Gooldcar z nimi wspulpracuje i oni to sa katastrofa

2 February 2019
Unprompted review
Auto Europe Italia logo

Reply from Auto Europe Italia

Good morning Marek,

Unfortunately, without your voucher number, we are not able to verify what happened locally. If you require any assistance, do not hesitate to contact our customer service.
Thanks,

Nicola
Auto Europe Italia

Rated 5 out of 5 stars

Great experience!

I rented a car with Auto Europe in Italy this summer and loved the experience! It was easy and we knew all the costs upfront. I like that they include collision damage waiver, theft protection and third party liability insurance (with zero deductible) in the quoted price. As usually it's a surcharge and a surprise each time you rent a car anywhere else. Will definitely be renting with Auto Europe in the future.

25 September 2018
Unprompted review
Rated 3 out of 5 stars

good price

Good price, good service but.....
I recommend to read all small details in the contract in order not to find bad surprise as I had with luxury car

29 August 2018
Unprompted review

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