Auto Finance Online Reviews 

8,279
•
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,800 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that staff members are exceptionally helpful, professional, and always ready to answer any questions clearly without using complicated industry jargon. Reviewers emphasize that dedicated advisers guide them thoroughly through every single stage from the very beginning until all final steps are completed successfully. People also deeply appreciate the remarkably swift response times, noting that loan applications and general queries are handled promptly and efficiently. Consumers consistently point out that the entire procedure remains entirely transparent, exceptionally smooth, and completely stress-free from the initial application right up to the final payout.

What people talk about most

Staff

Customers expressed immense satisfaction with the staff, frequently highlighting that advisors were... See more

Service

Customers consistently note positive experiences with service, highlighting a remarkably fast, smooth, and... See more

Customer service

Consumers find customer service to be exceptionally helpful, consistently praising advisors for quick... See more

User experience

Reviewers mention positive feedback about user experience, highlighting a smooth, fast, and stress-free... See more

Response time

Users describe strong satisfaction with the response time, highlighting speedy results, quick finance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Application process very easy and professional. Decision quick with no backwards and forwards we need this and that and now we need this. Staff very professional and straight, no jargon, everything ex... See more

Rated 5 out of 5 stars

I dealt with Jay who from the first contact gave me confidence. He was knowledgable about the process and proactive in explaining things and he responded to any queries quickly . The product w... See more

Rated 5 out of 5 stars

Really helpful, friendly service from Dean, who answered all our questions quickly and professionally. We were kept informed every step of the way and would definitely use this company again. We a... See more

Rated 5 out of 5 stars

Great service, fast, efficient and freindly, Nick asked a few questions, explained the procedure and within a couple of hours we had finance agreed for our new caravan in place and ready to go.. great... See more


Company details

  1. Non-bank financial service

Written by the company

Auto Finance Online has a team with a wealth of experience in both the finance and leisure industry. We are dedicated to changing the way finance is provided for the purchase of your Motorhome, Caravan, or Horsebox


Contact info

5.0

Excellent

TrustScore 5 out of 5

8k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(8,279)

1,723 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

After considering a caravan purchase…

After considering a caravan purchase and a loan was decided upon instead of using a bank loan we went with auto finance.
The rate was very competitive The flexibility of the loan meant I had the option to pay earlier and vary the amount I paid , obviously more not less and Dean Topliss explained the loan and the option available to me and dealt with the dealer with no complications and arranged payment date.
Can definitely recommend this company .

29 September 2026
Rated 5 out of 5 stars

I had a fantastic experience with the…

I had a fantastic experience with the auto finance service. The whole process was smooth, straightforward, and stress-free from start to finish. The team was professional, friendly, and took the time to explain everything clearly, making sure I understood all the options available to me.
They were incredibly helpful, responsive, and made the financing process much easier than I expected. I really appreciated their honesty and excellent customer service.
I would highly recommend them to anyone looking for reliable and hassle-free auto finance. Excellent service all around!

2 October 2026
Rated 5 out of 5 stars

Motorhome finance .

Me and the wife dealt with a advisor gareth henshall nothing was to much trouble for him he went through everything clearly from start to finish on the finance for our camper van he was a realy nice person to talk to .

1 October 2026
Rated 5 out of 5 stars

Great service from Nick

Great service from Nick, called when he said he would. Kept me up to date. Answered all questions I had. Thank you for making it smooth and stress free. Recommend to go through auto finance

1 October 2026
Rated 5 out of 5 stars

I was greeted with a friendly and…

I was greeted with a friendly and personal approach by Dan whilst being very professional They were amazing with their knowledge and understanding. The process they helped me through was clear, precise, and speedy. I would definitely recommend and I would use them again if needed.

1 October 2026
Rated 5 out of 5 stars

Great customer service

Really easy, painless process. Probably the best finance application experience I’ve had. Gareth was quick to respond and very helpful.

Would

30 September 2026
Rated 5 out of 5 stars

Great service

Great service, fast, efficient and freindly, Nick asked a few questions, explained the procedure and within a couple of hours we had finance agreed for our new caravan in place and ready to go.. great service review from John Woolley.

15 September 2026
Unprompted review
Rated 4 out of 5 stars

Dean was professional

Dean was professional, helpful and informative plus he happily accomodated my needs to person to person contact, instead of email and text as seems to be the standard and only good for customers sat at desks all day, not mobile customers!!
A failing in company practices as not suitable for all customers.

29 September 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look