I had a good experience with Autohero. The process was smooth, transparent, and easy from start to finish. The car arrived in good condition as described, and the customer service was helpful and resp... See more
Company replied
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See what reviewers are saying
They promise the car two different person at same time.They are not ashamed an sent email to me saying sorry.I charged loan from bank.One day ago your car in process and another day your car has been... See more
i didnt even get the car yet, but special tnx to Robert. we called daily and he explained Thoroughly all the steps of pre-purchase and post-purchase. therefore not in layman's terms, but 100 accurate... See more
Company replied
Highly recommend AutoHero! This is my second purchase with them and the quality is consistent. The cars are 100% accurate to the ads. My sales assistant, Robert K., was fantastic—very easy to talk to,... See more
Company replied
Company details
About Autohero België
Written by the company
Jouw voordelen bij Autohero:
Inclusief 12 maanden garantie | Getest & rijklaar gemaakt | 21 dagen geld-terug-garantie
Hier kun je bij Autohero naar uitkijken: geteste tweedehands auto's, levering aan huis, 21 dagen geld-terug-garantie, 12 maanden garantie op elke auto en betaling pas bij de levering. Optioneel bieden we je graag een verlenging van de garantie , financieringsmogelijkheden en inruil van je oude auto. Wil je meer weten? We helpen je graag! Ga naar autohero.com voor alle info en meer.
Autohero - Auto kopen: Eindelijk makkelijk / Acheter une voiture : Enfin facile !
Written by the company
- Ben je op zoek naar je volgende auto? Bekijk dan onze Autohero Centers of bezoek autohero.com.
- Ongeacht het merk, ongeacht het model: meer dan 500 gebruikte auto's tegen top prijzen wachten op je. Elk met een transparante onderhoudsgeschiedenis, geïnspecteerd door Autohero, professioneel gereconditioneerd en met een gratis garantie van 1 jaar. Heb je vragen? Ons team staat klaar om je telefonisch, via e-mail of persoonlijk in een van onze Autohero Centers te adviseren. Vind nu je auto bij Autohero.
- Vous cherchez votre prochaine voiture ? Alors, découvrez nos Autohero Centers ou visitez autohero.com.
- Peu importe la marque, peu importe le modèle : plus de 500 voitures d'occasion à des prix imbattables vous attendent. Chacune a un historique de service transparent, est inspectée par Autohero, reconditionnée professionnellement et est livrée avec une garantie gratuite d'un an. Vous avez des questions ? Notre équipe sera ravie de vous conseiller par téléphone, par e-mail ou en personne dans l'un de nos Autohero Centers. Trouvez dès maintenant votre voiture chez Autohero.
Jouw voordelen bij Autohero:
Inclusief 12 maanden garantie | Getest & rijklaar gemaakt | 21 dagen geld-terug-garantie
Hier kun je bij Autohero naar uitkijken: geteste tweedehands auto's, levering aan huis, 21 dagen geld-terug-garantie, 12 maanden garantie op elke auto en betaling pas bij de levering. Optioneel bieden we je graag een verlenging van de garantie , financieringsmogelijkheden en inruil van je oude auto. Wil je meer weten? We helpen je graag! Ga naar autohero.com voor alle info en meer.
Contact info
Uitbreidingstraat 82, 2600, Berchem (Antwerpen), Belgium
- 03 393 06 50
- info.be@autohero.com
- autohero.com/nl-be
4.4
Excellent
3K reviews
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Don't buy a car from AutoHero
Don't buy a car from AutoHero. They sell you a broken car. I bought a car from AutoHero and after just 1 ride of 15 mins i already see error from the car dashboard, went to garage with the warranty of AutoHero it was free. But after a month around 1500 km driving another error , engine error. I already see further problems with this car. Never buy car from this site.
11 May 2024
Unprompted review
Worst Customer Experience ever
Worst Customer Experience ever. I lost around 700 € with this company. I ordered a car with this company and I got a date to go pick up the vehicle. The day of the delivery at 12 PM I got a call to tell me the car is not ready. Several days later and after a bunch of calls and emails they recognized that the vehicle cannot be delivered due to serious mechanical issues. I lost:
- 30 euros for the number plate
- Half a day of my freelancing job: 300 €
- 1 month of insurance: 75 €
- Roundtrip train ticket: 14 €
- Road tax for a vehicle that I never saw in real life: 275 €
So don’t believe the “satisfait ou remboursé” of this lunar concept. If you are not satisfied with the car you maybe can return it but you will lose a lot of money in the process. Go buy a car at a traditional dealer and don’t trust this concept.
20 December 2023
Unprompted review
May use AI-assist with repliesRead more
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Mitchel is fantastic and know exactly…
Mitchel is fantastic and know exactly what is needed to be. Thanks for your lovely service.
16 November 2023
Unprompted review
Reply from Autohero België
Dear Subhodip,
First of all, we would like to thank you very much for your lovely comment that you left here on our platform. We certainly extend your compliments to Michel, your Handover Expert on site.
He always makes sure that our customers are fully roadworthy for their first test drive. We are delighted to hear that he and other colleagues have made a lasting impression.
Hereby we wish you lots of safe kilometres and many more years of driving pleasure with your new purchase.
Kind regards,
The Autohero team 🚐🚗🚗🚗
Deal with auto hero..
Auto Hero is very great car seller garage and really it’s very easy to exchange with my car … I say lots of thanks from my heart .. specially delivery man ( Michel ) is very friendly and wonderful person.. he explained everything and wonderful service.. keep it up .. Tashi Delek and so much greetings from samrab thupten kunkhen….
27 September 2023
Unprompted review
Reply from Autohero België
Dear Samrab,
We would like to thank you for your comment on this platform and your description of your overall experience.
We are also very pleased that you enjoyed a smooth on-site service provided by our colleague and Handover Expert, Michel. We are delighted to hear that it went entirely according to your expectations.
And last but not least, we wish you many safe kilometres with your new purchase and plenty more years of driving pleasure.
If you have any further questions, please do not hesitate to contact us again.
Kind regards,
The Autohero team 🚐🚗🚗🚗
The delivery was on point
The delivery was on point, very professional. Driver was very friendly, Geoffrey was his name. 5 stars all around.
17 September 2023
Reply from Autohero België
Dear Bogdan,
We thank you very much for your contribution on this platform and the nice words regarding the service we have provided you.
Of course, we are also delighted to pass on your compliments to Michel, our colleague and Handover-Expert who delivered your car on site. He always makes sure that you are fully roadworthy to safely start your first test drives. We are very happy to be informed that he has left a lasting impression.
On behalf of the entire Autohero team, we wish you many more safe kilometres and lots of driving pleasure with your new purchase.
Kind regards,
The Autohero team 🚐🚗🚗🚗
Great experience and excellent service.
I have recently purchased a new car Peugeot 3008 from Autohero Team, the car and Autohero Team’s service was really excellent and awesome also we are very satisfied with services, I highly recommend Auto Hero for everyone since we have received a great and pleasant service from them.
After preparing the budget we were looking for a suitable used car based on our requirements but we couldn’t find a perfect one even after searching all used cars showroom and other media, so we were about to drop our plan. But at that time one of friend has given me the information about Autohero car dealers and their website and I have gone through the website to find a suitable vehicle. The first and foremost thing is that they have given me a great service and accurate information about the cars in the initial stage itself, and I was very happy and comfortable in the initial stage itself, also I could able find so many cars based on my requirements and budget and compared to other car dealers I feel like they are selling the cars with reasonable price range.
Finally I was able to find my right car Peugeot 3008 from Auto Hero and when compare to other dealers, Autohero has given me the car with a reasonable price and the car was well maintained, when I have received the car it is like a new car delivered from showroom and I was very excited, they have also focused on each and every part of the car to make it very perfect and updated, we are very happy with the entire process from the initial stage to car delivery. Before the car delivery they have checked with us for our availability and delivered the car on time, the each and every process was very easy and smooth.
Whenever I have a concern or doubt regarding the car they will be available at the right moment to take care of all those things, before going through this online platform I was not that much comfortable for buying a car through online, but after my experience I’m very satisfied with the platform and service they are providing and I highly recommend Auto Hero for everyone to find their perfect car with a reasonable price, once again thank you so much Autohero and team for the excellent service.
We are very Happy customer and Thank you so much once again Team Autohero.
24 August 2023
Unprompted review
Reply from Autohero België
Dear Roy,
Thank you for sharing your opinion on this platform. Of course we are delighted to hear that you had a wonderful experience with us. We are very proud of our team when we read that everything went smoothly during your purchase process.
We are also very pleased to hear that you were always helped by our colleagues and that they were always available for advice and assistance. We would also like to compliment our Handover-Expert, who delivered your car on site and prepared it for your first test drive.
On behalf of the entire Autohero team, we would like to wish you many more safe kilometres and lots of carefree years of driving pleasure with your new purchase.
Kind regards,
The Autohero team 🚐🚗🚗🚗
Very fast
Very fast experience in general
Delivery was right on time and everybody was helpful and friendly.
Delivery driver Michel was really helpful at explaining everything and also being right on time, calling an hour before just to let you know when exactly he is going to arrive. Im really thanful for the Autohero team for being precise, helpful and also fast at communication.
18 August 2023
Unprompted review
Reply from Autohero België
Dear KaimilEryorukYT,
First of all, we would like to thank you very much for your lovely comments that you left here on our platform. We certainly extend your compliments to Michel, your Handover Expert on site.
He always makes sure that our customers are fully roadworthy for their first test drive. We are delighted to hear that he and other colleagues have made a lasting impression.
Hereby we wish you lots of safe kilometres and many more years of driving pleasure with your new purchase.
Kind regards,
The Autohero team 🚐🚗🚗🚗
Top of the bill !!
A very good car service ! Very friendly, always happy to accomodate, had to call several times because of schedule changes from my part, but everytime they were happy to change it and help. Car delivery itself was also perfect. He was on time got a message saying he was on his way and with the delivery itself he was very helpful. Went over everything with the car and was very friendly.
27 July 2023
Unprompted review
Reply from Autohero België
Dear Syrina,
We thank you for your nice comment here on this platform and we really appreciate your opinion in each case. Furthermore, we are very grateful that you enjoyed an excellent service on site.
We are delighted to pass on your compliments to our Handover Expert, Geoffrey, who offered you an answer to all your questions as well.
We wish you many safe kilometres through this way, as well as lots of carefree years of driving your new car.
Kind regards,
The Autohero team 🚐🚗🚗🚗
Great help and availability of personel…
Great help and availability of personel when we had any questions. We got updated frequently and the sale was done quick and professionally.
2 August 2023
Unprompted review
Reply from Autohero België
Dear Dimi,
We thank you very much for your reaction on this page and the time you have taken to post this. We are pleased to hear that you have been kindly and professionally helped by our colleagues.
We are very happy also that you are satisfied with your choice and that you enjoyed an excellent service.
We wish you many more safe miles and a lot of driving pleasure with your new purchase.
Kind regards,
The Autohero team 🚐🚗🚗🚗🚗
Great experience
28 July 2023
Unprompted review
Reply from Autohero België
Dear Zack,
We thank you for your kind words through this channel and the time you took to write down your experience here.
We wish you many more safe kilometres and a lot of years of driving pleasure with your new car.
Kind regards,
The Autohero team 🚐🚗🚗🚗
Suprised
First time using it and I recommend it to my friends to try this new service out, for buying a car online (without seeing in real). Car looks the same like on the pictures. Service and delivery were good aswell.
1 August 2023
Unprompted review
Reply from Autohero België
Dear Sébastien,
We thank you for your kind words through this channel and the time you took to write down your opinion here.
We are very pleased to hear that everything went well, that the car was completely to your satisfaction as well as that our service was highly appreciated.
We wish you many more safe kilometres and a lot of carefree years of driving your new car.
Kind regards,
The Autohero team 🚐🚗🚗🚗
Overall extremely bad experience
Overall extremely bad experience. I would never recommend Auto Hero to anyone. From that late delivery, poor communication, bad customer experience, mechanical issues with my break, lack of response to the submitted claims… in one word - subpar
22 May 2023
Unprompted review
Reply from Autohero België
Dear Bianca,
First of all, we thank you for your feedback through this platform, although your experience has not been like you wished for.
We are therefore very sorry to learn that you did find the right way to fill in a complaint, but did not receive a proper follow-up. The delivery of the car can always be delayed, but it is also definitely more of an exception to the rule.
Once again, we apologise for the inconvenience and hope that you will still receive positive news from the our after sales department.
Have a nice day.
Kind regards,
The Autohero team 🚐🚗🚗🚗
Delivery April 23
Very happy with my purchase so far. Very easy, especially since recently moving to Belgium and having never bought a car before. Excellent delivery and handover with Geoffrey who even texted to say he would be early!
28 April 2023
Unprompted review
Reply from Autohero België
Thank you for these beautiful words and the nice experience to share here.
Happy driving !
Your Autohero team.
Fast and helpful service
I never knew I could purchase à car so quickly and so simple. Custode service was very helpful and gave all the details I needed to complete the experience. I didn't give 5 stars because despite wanting all the communication in French, I got everything in Dutch so it took à little longer to sign all the papers. Apart from that, I really had a great expérience and would certainly recommand Autohero to anyone wanting to purchase à car.
26 May 2023
Unprompted review
Great experience
Great communication.
Right on time.
Perfect information about the car.
Very happy.
15 May 2023
Unprompted review
Reply from Autohero België
Dear Stefanie,
We thank you very much for the comment you left here to the attention of our team. We are delighted that you enjoyed our service and that your choice was a good one.
We would like to thank you once again for your confidence and wish you many safe kilometres and plenty of trouble-free years of pleasure while driving your new car.
If you should have any questions, please do not hesitate to contact us again.
Kind regards,
The Autohero team 🚐🚗🚗🚗
The staff are very friendly kind and…
The staff are very friendly kind and helpful. He was patient en the service was excellent. I recommend you to all my friends.
Thank you for everything.
15 May 2023
Unprompted review
Reply from Autohero België
Dear Sven,
We would like to thank you very much for the comment you left here on our platform. We are delighted that you enjoyed our service and that you are satisfied with the choice you made.
We would like to thank you once again for your trust and wish you many safe kilometres and plenty of trouble-free years of driving pleasure with your new purchase.
If you should have any questions, please don't hesitate to contact us again.
Kind regards,
The Autohero team 🚐🚗🚗🚗
Wonderful experience
Great experience from the point of booking the car till the delivery. The staff was friendly and helpful. The delivery person was great and explained well. I suggest auto hero for everyone.
10 May 2023
Unprompted review
Reply from Autohero België
Dear Raja,
Thank you for your compliments on your purchase at Autohero. We are very pleased to hear that we have gained another happy customer! We would also like to congratulate our Handover-Expert, the person who delivered your car on the spot, for his excellent service.
We wish you many safe kilometres and lots of driving pleasure with your new car.
Kind regards,
The Autohero team 🚐🚗🚗🚗🚗
Car through financing
I ordered the car through financing
It was all smoothly through the house
Sign papers online
Scheduling delivery was excellent
The car is very good and clean
Everything went quickly and without problems
I highly recommend this merchant
11 May 2023
Unprompted review
Reply from Autohero België
Dear Vroka,
We would like to thank you very much for your feedback on our platform through this way. We appreciate your opinion and try to optimise our services even more thanks to your input.
We would like to thank you for your compliments on the way in which we helped you find your ideal second-hand car. Of course, we also want to congratulate our colleagues who guided you through your purchase process.
We would like to wish you many more safe kilometres and many more years of driving pleasure with your new car.
If you should still have any questions, please do not hesitate to contact us again.
Kind regards,
The Autohero team 🚐🚗🚗🚗🚗
Fast, trusted, u can cancel it anytime without costs
So friendly, fast, u can cancel it anytime before the arriving of the car, without any costs, Professional And Trusted.
5 May 2023
Unprompted review
Reply from Autohero België
Dear Nssani,
We thank you very much for the feedback you left here for our team on this platform. You can, of course, always refuse the car at the time of delivery if it is not to your satisfaction. In addition, you always have a 21-day return guarantee.
We thank you once again for your trust and wish you many more safe kilometres and many more years of driving pleasure with your new purchase.
If you have any further questions, please do not hesitate to contact us.
Kind regards,
The Autohero team 🚐🚗🚗🚗
Autohero car pickup review
I recently purchased a car from AutoHero and had a fantastic experience. The sales team was professional, knowledgeable, and attentive to my needs. Their no-pressure approach made me feel comfortable throughout the process.
The pickup was smooth, with my new car thoroughly cleaned and paperwork efficiently handled. However, the only minor negative was that the tank wasn't full upon pickup.
Despite this small hiccup, I highly recommend AutoHero for their exceptional service and customer satisfaction. They are the go-to choice for anyone seeking a new vehicle.
28 April 2023
Unprompted review
Reply from Autohero België
Dear Marnik,
First of all, we would like to thank you very much for the kind review you left for us, we really appreciate your opinion.
We are very pleased to hear that you were able to enjoy a perfect service and always knew the status of your order. Every day, we do our utmost to assist you as best we can during your purchase process.
Upon inspection of your case, the tank was almost 1/3 full, which is standard for delivery. We are sorry that we cannot do more for you in this matter.
However, we would still like to wish you lots of safe kilometres and many more years of driving pleasure with your new purchase.
Kind regards,
The Autohero team 🚐🚗🚗🚗
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