Auto Logistic Solutions Ltd Reviews 

They made everything easy, took the hassle out of the whole thing and I would want to write a 5 star review. However, I felt rushed to accept an interm payment for my car, and I am still owed 400 odd pounds. They say they can only chase this from the other side via email and basically now ive accepted the interim payment I feel the rest of the payment has been forgotten about and I won't get that money :(

All very straight forward, no problems..

Auto logistics made the difference when my car was damaged by third party and non fault
They arranged the courtesy car which was a match for my own vehicle and the repairs were carried out to the highest standards by a trusted body shop repair agent

From the moment my friend put me in touch with ALS, the whole team and handler did everything for me so efficiently. Arranged a replacement PCO car so I could get back on the road so I don’t lose any income as a taxi driver. I am absolutely happy with the way everything was handled to my payout. Definitely recommend them if you have been a victim of an accident which is non fault. A big thank you to the team at ALS

An amazing company,the best job done on my car great help and very well managed 5 star ratings

Great people to deal with. Took away all the worries and stress, I would recommend yj most highly.

Everything was sorted out quite quickly, didn't have to speak to insurance company at all, car was repaired at the garage of my choice, top job.

Autlogistics, handled everything and I received my payment very quickly, professional throughout
Don't lose out if you were not at fault with a car accident.

Thankyou was pleased with everything

This is my first time using als and couldn’t fault them they was excellent from start to finish will definitely be using them again thanks again great job

Brilliant company very helpful

This is the second time around I've been wuth auto logistics and I must say they are brilliant and fast workers I cannot recommend them enough.

To begin with I could not fault the help that I had received when my partner had an accident in my car. Communication was swift and after all the Id checks were completed a hire car was arranged.

The car arrived a day sooner than it should - great, but, was left out the front of the house, key given to my parents with a booklet then the lady left. Nothing was signed for or the damage on the car was not discussed. ( appreciate this is a 3rd party and not actual ALS)

I have had to do at least 90% of the chasing for my claim, any information that was requested was sent over. Pictures and videos were sent over once I’d finished work. To then get a phone call nearly 4 months later requesting the same information.

I have had to complete my own HPI checks as I was told my car had been written off previously, yet when I complete the check there was only 1. All this information I have had to find out and send over when it isn’t my job to do so.

I have messaged the whats app group, I have rang just to be told it’s in the hands of the 3rd party insurers. We’re chasing every other day. I have sent an email to the complaints department which should have acknowledged my complaint and got back to me within 5 days.. I’ve heard nothing. The complaint should have been settled within 4 weeks. I’ve heard nothing.

I have been told 3-4 different things when I ring up to see what problem is occurring at that time. Only to be told different things. I have had the car on loan now for 132 days, that’s costing someone £80 a day. We’re currently at £10,560 just for the renting of the hire vehicle. My claim is not even for a 3rd of that and I’m still waiting!

This really needs resolving promptly otherwise I will have to take it much higher!

I had a car accident and was delivered a hire vehicle which had a puncture, after numerous phone calls and emails to the hire company, AA and garages in order to get the puncture repaid and get mobile again, it was so distressing and frustrating then I called auto logistics and spoke with Natasha who advised me she will get me another hire vehicle delivered at 8 am so I can get to work as I had 2 days off due to my accident.

Will recommend auto logistics

Had a really good experience with ALS. Courtesy car was sent very quickly and they were able to provide a car similar to mine. The car was very clean when delivered. Thanks for a great service.

Had a really good experience with ALS. Courtesy car was sent very quickly and they were able to provide a car similar to mine. The car was very clean when delivered. Thanks for a great service.

My car was damaged in a collision on the 17th of July on the 18th I contacted Auto Logistic Solutions their team were amazing from start to finish keeping me informed throughout I received a my curtesy car on the 19th of July and my car was repaired by K. JAMES & SONS and was returned in perfect condition. I cannot thank the team at Auto Logistic Solutions enough and Keith and his Sons for the awesome job they did repairing my car.

This is the second time I have had the need to use ALS. Communication was great again, and they arranged for everything to be completed quickly and easily. They have taken the stress out of dealing with a no fault accident.

I cannot praise this company enough. I had an accident on a Saturday and by Monday I had spoken with a very professional, sympathetic call handler, I had a hire car arranged for me, repairs organised and with minimal fuss and form completions was put at ease with a seamless, stress free outcome. I was expecting the disruption to my life to last for months. I was kept informed every step of the way and I have no hesitation in recommending this company.

Team was excellent they took all the stress out from my side, they took care every transporting the car, getting me a new hire car literally in hours, every time that I had a question where more than happy to reply and guide me.

Amazing experience