Automotive Superstore Pty Ltd Reviews 

1,587
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 199 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent prices and the wide variety of products, often finding exactly what they need. Many highlight the fast processing and delivery services, with orders arriving quickly. The ordering process is generally described as simple and efficient, supported by helpful staff. Conversely, a small portion of people felt that product compatibility was sometimes an issue, with items not fitting as expected. Some reviewers also experienced significant order processing delays or found products listed as in stock were actually unavailable. Additionally, a few customers noted difficulties with the website's navigation, payment processing, or its compatibility tools.

What people talk about most

Product

Users describe ambiguous interactions with product, with many customers praising the product quality,... See more

Order

People report ambiguous experiences with order, with some customers finding the ordering process simple,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast shipping... See more

Price

Customers had positive experiences with price, consistently praising the great and competitive pricing, with... See more

Website

Reviewers mention ambiguous feedback about the website, with many praising its ease of use for finding and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I initially had trouble getting into my account after a password change recommended by Norton. I contact them online and still had trouble. I persisted and I believe the problem was my end. When I got... See more

Rated 4 out of 5 stars

Great site, short on detail for fitment of wiper blades. There is direction for advice, but no advice on actual fitment types, of which there are two. Despite match to make model and series, not sure... See more

Rated 4 out of 5 stars

Hi, I purchased 2 x large Brembo rotors this week and had them delivered to Melbourne. Items were delivered really quick by Aus Post. When you see the pics you'll understand. Both rotors weigh... See more

Rated 5 out of 5 stars

I ordered pioneer speakers to upgrade the cheap speakers in my series 200 landcruiser from automotive superstores a week ago, recieved them yesterday and fitted them both in about an hour this morn... See more


Company details

  1. Auto parts shop
  2. Car accessories shop
  3. Car Stereo Shop

Written by the company

Automotive Superstore is Australia’s most trusted car parts & accessories store. All your favourite brands online delivered to your door at unbeatable prices! Free Shipping $99+


Contact info

4.0

Great

TrustScore 4 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.0

All reviews

(1,587)

193 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bought an expensive item and requested…

Bought an expensive item and requested it be sent express. They agreed then delayed posting it for 5 days. Then the courier company Global Express lost it for 10 days. There was nothing but excuses. The item seems good but quite frankly I would be a wary of buying from them.

19 December 2025
Unprompted review
Rated 4 out of 5 stars

Windscreen wiper fitment

Great site, short on detail for fitment of wiper blades. There is direction for advice, but no advice on actual fitment types, of which there are two. Despite match to make model and series, not sure if I will get correct fitment.

19 December 2025
Unprompted review
Rated 2 out of 5 stars

Don’t try to ring - it’s too hard

Very unclear early on whether you could click and collect.
Tried to ring you to clarify but that was impossible - thousands of options via your system but none got me thru - obviously you trying to be efficient but your not friendly doing it

17 December 2025
Unprompted review
Rated 1 out of 5 stars

Careful trusting there website tools (licence plate #)

I used there licence plate number thingy to order the right part for my car. Yet once I got it, it was for a wrong part. After jumping through hoops for a week, they accepted the return. I had already spent $20 on postage, then another 15 too send it back, now a 10% restock fee. It actually cost me 80, lost $43 because of there website tool. Thats complete Bs.

16 December 2025
Unprompted review
Rated 1 out of 5 stars

Very slow to post.

Ordered at the end of November, was not posted until the 10th of December, not received until the 15th, no notification of hold ups, no communication at all.
Save yourself the wait and order from SuperCheap/Repco or even a reputable Ebay seller.

15 December 2025
Unprompted review
Rated 1 out of 5 stars

No customer service by phone only email…

No customer service by phone only email stores in Melbourne that don't stock the same parts as Sydney 10 days before order is dispatched I just hope the parts are quality I was better off sourcing the parts in store I would've had them by now...
NOT RECOMMENDED 0⭐'s

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Easy to use online shopping

Easy to use online shopping, liked how I could put a heap of items in a wish list first before making final decision before going to cart. Helpful staff when I needed clarification if the item fitted. Fast processing and delivery.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Frazer has been a great help to me in…

Frazer has been a great help to me in ascertaining what accessories I should need to complete the installation of the parts that I wanted to order. The whole ordering process on line for an aged gentleman was easy to understand as well.

1 December 2025
Unprompted review
Rated 1 out of 5 stars

TOO SLOW

I order my part on Sunday 23rd of November, part peaked on Friday 28 of November, I have a message from their fright company, I will receive it on 9th of December. I am in Automotive parts as well and takes about a 7 to 10 days from time customer order to receive the order. This is very slow service.

23 November 2025
Unprompted review
Rated 5 out of 5 stars

Quick pick & pack

Very informative parts page with very detailed specifications and comparability.
Paid for the quickest postage and received my part within 48hrs.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Great Company

Excellent pricing, easy to purchase, fast processing on website
Communication excellent, order confirmed, invoice issued within minutes, status sms updates.. very professional, recommend

26 November 2025
Unprompted review

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