AutoPartsPrime.com Reviews 70

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Ordered parts online, I was updated on shipping the entire time. No issues. I would order from them again

Rated 5 out of 5 stars

Identifying and ordering the replacement part I needed for my vehicle was a simple process on the website and the price was very competitive. The part was delivered as promised. A good experience.

Rated 5 out of 5 stars

Exactly as expected. Helped cleanup an exhaust leak from someone's previously shoddy job of working on the cats. Perfect fit, haven't thought about it since!

Rated 1 out of 5 stars

Easy to buy from Autopartsprime.com, and very difficult to return a part, they take very long to answer your email and when you reach the RMA department by telephone they will send you to some u... See more

Company replied

Company details

  1. Auto parts shop

Written by the company

AutoPartsPrime by AutoPartsPrime.com, Inc. is an established business operating for over a decade and is the leading online auto parts and accessories supplier in the United States. Our giant selection and broad a range of brands available ensure that you will find what you're looking for at an affordable price.


Contact info

4.2

Great

TrustScore 4 out of 5

70 reviews

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Replied to 71% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Queens of doublespeak.

18 February 2025
Unprompted review
AutoPartsPrime.com logo

Reply from AutoPartsPrime.com

We are sorry to hear that you feel this way. Our goal is always to communicate clearly and honestly with our customers. If you have specific order # or concerns, we'd love the opportunity to dig in further and help.

Rated 5 out of 5 stars

Delivered fast

The part was delivered fast, was exactly what i needed and was just about $100 cheaper than most places i had looked.

2 January 2025
AutoPartsPrime.com logo

Reply from AutoPartsPrime.com

Thanks so much for the great review! We're really happy to hear you had a good experience with us. Getting the right part on time can make all the difference, and we're glad we could help.

We appreciate your support and hope to help you out again on your next repair or project!

Rated 3 out of 5 stars

Available Parts, But Pricey

I'm glad the parts were still available, but I was shocked at the price. I hope they last forever.

2 January 2025
AutoPartsPrime.com logo

Reply from AutoPartsPrime.com

Thank you for your feedback! We're glad we could help you find the parts you needed. We understand that pricing can be surprising, and we strive to offer quality products that are built to last. If there's anything more we can do to assist you or if you'd like to discuss your experience further, please feel free to reach out. We appreciate your business and hope the parts serve you well for a long time!

Rated 1 out of 5 stars

Zerooo- 0000 stars

Zerooo- 0000 stars - I had a very bad experience from this company! They say the part will arrive in 3 days! Part was delayed 12 days! When it got delivered the box was damaged so was the part! They refund you just the part cost $400 not the shipment cost! They VERYYY bad in Communication and they hung up on you! Don’t even try to go through all this try different company!

25 September 2024
Unprompted review
AutoPartsPrime.com logo

Reply from AutoPartsPrime.com

We're truly sorry to hear about your experience. We understand how frustrating it must have been to experience delays and receive a damaged part. Please know that this is not the standard we strive for, and we apologize for any inconvenience caused by the communication issues you encountered.

We aim to provide timely, helpful service, and it's clear that we fell short this time. If you're open to it, we'd appreciate the opportunity to make things right. Please reach out to us directly, so we can address your concerns further.

Thank you for your feedback—it helps us improve.

Rated 5 out of 5 stars

I drive antiques.

I drive antiques. I am an antique. Auto Parts Prime helps me keep my truck on the road. It’s not a show truck, but people with modern trucks frequently ask if they can buy it.

28 August 2024
Rated 5 out of 5 stars

I ordered 1 screw and experience was…

I ordered 1 screw and experience was awesome lol. The priority box they sent the $6 screw in could hold up to 70 pounds. Could've saved a lot of money on delivery if used a tiny box. Size does matter people!

21 August 2024
Unprompted review
Rated 3 out of 5 stars

Company? Fine. Part? Meh...

Dealing with AutoPartsPrime.com was fine. They delivered the part in a timely fashion (a piece of plastic seat trim) which installed fine. However, the part broke again within three weeks of installing it, so I'm pretty much back to square one with it. Kind of frustrating, but not really their fault I guess.

26 May 2024
Rated 1 out of 5 stars

This company is a complete scam!

This company is a complete scam!

I am extremely disappointed with the service I received from this company. I ordered a sensor for a Toyota Venza, but I was sent a trunk mat for a Toyota Prius instead. Despite numerous emails, the company has refused to provide a satisfactory resolution.

They initially agreed to refund my money if I returned the incorrect item. However, knowing that my order was shipped to Armenia via a US carrier, they failed to provide a return shipping label, which would cover the cost of shipping. Instead, they dismissed my legitimate requirement, stating that international shipping is outside their responsibility.

Their refusal to acknowledge their responsibility began when they sent the wrong product and continues with their failure to facilitate a proper return process. They expect me to incur additional shipping costs, which exceed the value of the refund.

The company’s conduct has been extremely unprofessional and dismissive. I have never encountered such arrogance from a business in any country. I urge potential customers to beware of this company, as they prioritize their convenience over customer satisfaction. I hope this review reaches a wide audience and that this company's poor practices are exposed.
The company's behavior was extremely unprofessional and dismissive. I have never encountered such arrogance from a business in any country. I urge potential clients to beware of this company, you will get the products they need to sell, not the ones you need. I hope this review reaches a wider audience and that this company's bad practices are exposed.

7 May 2024
Unprompted review

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