Auto Rent Lda Reviews 441

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful, friendly, and professional staff. Many appreciate the competitive pricing, often noting that the quoted price is what they paid, with no hidden costs or pressure to upsell. The quality of the cars, often described as clean, new, and reliable, also receives frequent positive mentions, as does the efficient and smooth shuttle service for pick-up and drop-off. However, some people were dissatisfied with specific issues, such as disputes regarding damage charges, experiencing problems with vehicles that were not properly checked, or encountering rude and unhelpful staff. A few customers also reported slow service during car pick-up and receiving cars that were dirty or had mechanical issues.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting the great service, reasonable prices, and... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight competitive and fair... See more

Staff

Consumers generally find the staff to be positive, highlighting their efficiency, professionalism, and... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the cars,... See more

Product

Reviewers mention positive feedback about the product. Customers consistently praise the vehicles for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent company, 1. Easy to locate the shuttle bus at Faro, car park 4 2. Shuttle bus driver, lovely man and super helpful 3. Office staff excellent and helpful 4. Good car with no issues 5.... See more

Company replied

Rated 5 out of 5 stars

We rented a car from Auto Rent recently for 2 weeks while visiting the Algarve. Everything about this company was excellent, pick up from the airport was easy and quick. The hire was really good value... See more

Company replied

Rated 5 out of 5 stars

This was not our first time renting a vehicle through this company and definitely will not be our last. Our whole experience from start to finish was easy and worry free. Although we want to thank... See more

Company replied

Rated 5 out of 5 stars

We have used Auto Rent three times now and are more than happy with the service and the cars provided. For winter rental, this is the cheapest company we found and the service was excellent. We have n... See more

Company replied


Company details

  1. Car rental company

Information provided by various external sources

With over 35 years of experience Auto Rent is a high quality (9/10) competitive car hire company in Algarve, Portugal. With facilities in Faro Airport and Praia da Rocha and a fleet over 500 vehicles we satisfy the clients needs in a flexible, professional and freindly way. Book your car hire in Algarve now at www.autorent.pt


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

441 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

We have been to Portugal many times and…

We have been to Portugal many times and tried many car rental companies. The last 3 times it has been Auto Rent because. The price is good, the service is top notch with always smiling staff. So Auto Rent in Faro has our best recommendation

4 September 2022
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Thank you for your comments and 5 stars review. Our goal is to achieve 100% of our customers fully satisfied with our service, we're getting closer everyday 😊!
Looking forward to see you again soon.

Auto Rent team

Rated 5 out of 5 stars

Great service

Great service. Picked up hire car from Faro airport- probably the best and easiest car rental I’ve had whilst travelling.

31 August 2022
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Thank you for your review. Our staff works hard every day to achieve those 5 stars, and your comment is the motivation they need to keep up the good work.
Looking forward to see you again soon.
Auto Rent team

Rated 5 out of 5 stars

Great service

Shuttle to hire centre was quick with little wait at either end. Our first car had fuel consumption issues which they quickly swopped with no difficulty. Replacement worked fine, overall very pleased with how they dealt with us.

30 August 2022
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Thank you so much for your excellent 5-star review! We are delighted to hear that you had a great service experience with Auto Rent. We apologize for the initial fuel consumption issue with your first car, but we're pleased that our team swiftly swapped it out for a replacement without any difficulty. It's wonderful to know that overall, you were pleased with how we handled your rental.

Your feedback is valuable to us, and we appreciate your understanding and patience. We look forward to welcoming you back and providing you with another excellent experience in the future!

Best regards,
Auto Rent Team

Rated 5 out of 5 stars

Excellent service from start to finish

Recommended we required a car for 3 days at short notice, organised drop and collection from my hotel, nice car & great efficient and polite staff!
Will use again on my return

27 August 2022
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear Rav,
Thank you very much for your fantastic review! We’re delighted to hear that we could assist you on short notice and that you appreciated the convenience of the hotel drop-off and collection.
It’s great to know that our team, the car, and the overall service met your expectations.
We truly appreciate your recommendation and look forward to welcoming you again on your next visit!

Kind regards,
The Auto Rent Team

Rated 5 out of 5 stars

Good en fast help for the cars

25 August 2022
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear Customer,
Thank you very much for your kind review! We’re delighted to hear that you appreciated our fast and efficient service.
We truly value your feedback and hope to welcome you again in the future!

Kind regards,
The Auto Rent Team

Rated 5 out of 5 stars

Honestly my experience with Auto Rent…

Honestly my experience with Auto Rent is flawless, the staff are brilliant to deal with and they are very fair on price. That's why I book with Auto Rent every year.

22 August 2022
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear Colum,
Thank you very much for your wonderful review and for your continued trust in Auto Rent! We’re truly delighted to hear that your experience with us has been consistently flawless.
It means a lot to know that you value our team and our fair pricing, and that this is why you choose to book with us every year.
We sincerely appreciate your loyalty and look forward to welcoming you again on your next visit!

Kind regards,
The Auto Rent Team

Rated 5 out of 5 stars

Good service

Good service. Good value for money.

21 August 2022
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear Even,
Thank you very much for your kind review! We’re delighted to hear that you appreciated our service and the value for money we provide.
We truly value your feedback and hope to welcome you again in the future!

Kind regards,
The Auto Rent Team

Rated 5 out of 5 stars

I booked a car in february for 2 weeks…

I booked a car in february for 2 weeks in august. I took the extra insurance. Good price, good vehicle, quick chek-in/out, no surprise.
I recommand.

20 August 2022
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Cher Bruno,
Merci beaucoup pour votre excellent commentaire ! Nous sommes ravis de savoir que vous avez apprécié nos tarifs, la qualité du véhicule ainsi que la rapidité du processus de prise en charge et de restitution.
C’est un plaisir de savoir que tout s’est déroulé sans surprise et en toute transparence.
Merci pour votre recommandation et nous espérons vous accueillir à nouveau très bientôt chez Auto Rent !

Cordialement,
L’équipe Auto Rent

Rated 5 out of 5 stars

Great professional car rental company

Great professional car rental company. We rented a car for 7 days on our vacation and where very happy with it.

20 August 2022
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear Rob,
Thank you very much for your kind review! We’re delighted to hear that you were happy with your rental and appreciated our professional service.
We truly value your feedback and hope to welcome you again on your next visit!

Kind regards,
The Auto Rent Team

Rated 4 out of 5 stars

As good as we hoped for

The rental centre was off-site, but getting the shuttle ride only took 10 minutes. The rental car was big enough for 5 people and 3 pieces of luggage and the car pick-up was quick. The car had a few scratches and was a little under powered, but it was fine. I would recommend Autorent as a car rental service.

17 August 2022
Unprompted review
Rated 5 out of 5 stars

Auto rent are a totally trustworthy and…

Auto rent are a totally trustworthy and well organised car rental. Great car for a great price. No threats for extra costs just advice and help. Really lovely guys and no waiting. It is off the airport but only a few minutes in a clean minibus. No hassle and great friendly help with bags. I rely on reading reviews so when things are good I like to review to give credit.

14 August 2022
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear Donna,
Thank you so much for your wonderful and thoughtful review! We’re truly delighted to hear that you found our service trustworthy, well organised, and hassle-free.

It’s especially rewarding to know that you appreciated our transparent approach, friendly team, and the convenience of our shuttle service. Your comments about no pressure for extra costs and helpful advice mean a great deal to us.

We also really appreciate you taking the time to leave a review to help other travellers — that means a lot.
We hope to welcome you again on your next visit!

Kind regards,
The Auto Rent Team

Rated 5 out of 5 stars

Friendly, cooperative, helpful

Friendly service team, cooperative and helpful. Our car was quite new. Pick-up and return incl. shuttle service went quick and smoothly. All in all: Will gladly rent a car there again.

14 August 2022
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear Leo,
Thank you very much for your kind review! We’re delighted to hear that you appreciated our friendly and helpful team, as well as the smooth pick-up and return process.
It’s great to know that the car and overall experience met your expectations.
We truly appreciate your feedback and look forward to welcoming you again in the future!

Kind regards,
The Auto Rent Team

Rated 5 out of 5 stars

Very good service.

12 August 2022
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear Håvard,
Thank you very much for your kind review! We’re delighted to hear that you were satisfied with our service.
We truly appreciate your feedback and hope to welcome you again in the future!

Kind regards,
The Auto Rent Team

Rated 5 out of 5 stars

Would happily use these again!

Always unsure when hiring a car in another country and leaving €1200 on your credit card! Very professional service, quick and efficient service. Pleasant and reassuring staff. Would highly recommend and use this company again.

11 August 2022
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear Lesley,
Thank you very much for your wonderful review! We completely understand your concerns when renting a car abroad, and we’re delighted to hear that our service made you feel reassured and confident.
It’s great to know that you appreciated our professionalism, efficiency, and the friendliness of our team.
Your recommendation means a lot to us, and we look forward to welcoming you again in the future!

Kind regards,
The Auto Rent Team

Rated 5 out of 5 stars

Efficient, honest , transparent pricing

Straight forward, efficient. Transparent pricing with no hard sell for add on insurance. Easy drop off with quick examination of car, didn’t attempt to claim any new scratches or scruffs with safety deposit paid back straight away.

10 August 2022
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear Dara,
Thank you very much for your fantastic and detailed review! We’re delighted to hear that you appreciated our straightforward and efficient service, as well as our transparent pricing.
It’s especially rewarding to know that you valued our no-pressure approach and the smooth, fair process at drop-off, including the prompt return of your deposit.
We truly appreciate your trust and hope to welcome you again in the future!

Kind regards,
The Auto Rent Team

Rated 5 out of 5 stars

Great service

Great service , friendly staff and all very easy from start to finish !

7 August 2022
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear Hayley,
Thank you very much for your kind review! We’re delighted to hear that you appreciated our friendly team and that everything was easy and smooth from start to finish.
We truly value your feedback and hope to welcome you again in the future!

Kind regards,
The Auto Rent Team

Rated 3 out of 5 stars

Great service

Great service, fast pick up and drop off and no silly pressure tactics:) Thanks Auto Rent, I will use again.

Update: I did use this company again but the experience was not as good, I was charged a cleaning fee for some sand in the car.

4 August 2022
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear Malby,
Thank you very much for your great review! We’re delighted to hear that you appreciated the fast pick-up and drop-off, as well as our straightforward, no-pressure approach.
Your kind words mean a lot to us, and we’re very happy to know you would choose us again.
We look forward to welcoming you back soon!

Kind regards,
The Auto Rent Team

Rated 5 out of 5 stars

Highly Recommended

This was one of the best rentals I have ever had. Good airport collection service to meet very polite and helpful agents at the pick-up, and drop-off location.
I was asked about additional insurance but was not pushed when I said I was already covered.
It was the best value on the market at the time and the car was immaculate.

31 July 2022
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear Michael,
Thank you very much for your fantastic review! We’re truly delighted to hear that you had one of your best rental experiences with us.

It’s great to know that you appreciated our airport transfer service, the helpfulness of our team, and our transparent approach regarding additional insurance.
We’re also very pleased that you found the car to be in excellent condition and good value.

We truly appreciate your recommendation and hope to welcome you again in the future!

Kind regards,
The Auto Rent Team

Rated 5 out of 5 stars

Very efficient

Very efficient, clean car and value for money

24 July 2022
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear James,
Thank you very much for your kind review! We’re delighted to hear that you appreciated our efficiency, the cleanliness of the car, and the value for money.
We truly appreciate your feedback and hope to welcome you again in the future!

Kind regards,
The Auto Rent Team

Rated 5 out of 5 stars

Overall very good experience

Overall very good experience, quick and profesional service, The car we got was almost New and very Clean, return process went very smoothly.

23 July 2022
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear Michal,
Thank you very much for your kind review! We’re delighted to hear that you had a very good overall experience and appreciated our quick and professional service.
It’s great to know that you were happy with the condition and cleanliness of the car, as well as the smooth return process.
We truly value your feedback and hope to welcome you again in the future!

Kind regards,
The Auto Rent Team

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