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Review summary

Created with AI, based on recent reviews

Evaluating 153 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the staff's helpfulness and positive attitude. People appreciate the clear and frequent communication regarding the progress of their repairs, along with the quick response times. Many found the pricing to be very reasonable, especially compared to alternatives, and were satisfied with the overall efficiency of the service. However, some people were dissatisfied with the product, mentioning instances where repairs did not fully resolve the issue or where units failed shortly after being returned. A few customers also reported being charged for diagnostics on units that were later found to be faulty by other specialists, or experienced delays and unexpected price increases during the repair process.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praise the quick turnaround times, with some... See more

Product

Users describe ambiguous interactions with product. While some customers report excellent work, with products... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Response time

Consumers generally express satisfaction with the response times. Many reviewers highlight quick turnarounds,... See more

Price

Clients share positive opinions on price, often finding the costs reasonable and much less than quotes from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

BRILLIANT BRILLIANT BRILLIANT My car was off road broken down Had numerous people ie mechanic auto electrians giving me different advice Contacted autotronics was advised to send my eis in... See more

Rated 5 out of 5 stars

Posted EIS for Mercedes Vito late Friday 20th, Autotronics received Monday 23rd. Was kept fully informed as to progress. Yesterday 24th received call from engineer working on EIS told me exactly what... See more

Company replied

Rated 5 out of 5 stars

Auto tronics defo a top class company ...sent my ford focus mk2 cluster instrument clocks to them by dhl on tuesday and recieved back today (friday) and mechanic fitted back into car and everything wo... See more

Rated 5 out of 5 stars

What a fantastic experience. Sent off Volvo airbag SRS Module for repair. Paid £240 including the courier both ways. Received acknowledgement of the goods next day and also started work on the item.... See more


Company details

  1. Electronics repair shop
  2. Automotive Repair Equipment Wholesaler

Written by the company

The in-circuit repair specialists. With more than 20 years of experience in the industry and a genuine passion for our work, Autotronics is one of the foremost experts in in-circuit repairs. We can repair any in-circuit fault on your vehicle (car, van, truck, SUV or motorbike) professionally and at a fraction of the dealers' cost. Thus Autotronics is the best possible choice to repair any of the following components: remote controls, airbag ECUs, immobiliser ECUs, Engine ECUs, ABS ECUs, body control modules, instrument clusters, throttle bodies, info displays and many more. Our in-house R&D engineers are always working on new faults. So if you are experiencing any error in one of the electronic modules in your vehicle then just visit our e-commerce website, give us a call, contact us via email or find us on eBay. One of our fully-trained electronic engineers will sort the problem out for you promptly and efficiently.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 35% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Very helpfull and prompt

Very helpfull and prompt. Kept informed all the time.

9 July 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Thank you for your kind words! We're glad you found our service helpful and communication prompt. Keeping you informed throughout the process is a top priority for us.

— The Autotronics Team

Rated 5 out of 5 stars

Great help and swift correspondance

8 July 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Thank you so much for your kind words! 😊
We're glad to hear you found our service helpful and communication swift. If you ever need assistance again, we're here to help! 🚗🔧

Kind regards,
The Autotronics Team

Rated 5 out of 5 stars

Quick efficient service at a fair price

7 July 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Thank you for the great feedback! We're pleased to hear you were happy with our quick and efficient service at a fair price. Always here to help! 🚀🔧

Kind regards,
The Autotronics Team

Rated 5 out of 5 stars

All good

All good. Thank you !

7 July 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Thank you for your feedback! 😊
We’re glad everything was good and appreciate you choosing Autotronics. 🚗🔧

Rated 5 out of 5 stars

Instrument cluster repair

Fantastic service.i have used autotronics before ,you pay a deposit and DHL pick the part up from your address and then autotronics contact you with the cost of the repair ,then when repaired they send the part back to you,the first time they repaired a volvo 940 speedometer for me,this time an eml on a nissan ,excellent no fuss service

2 July 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Thank you for your fantastic review!

We’re really pleased to hear that you’ve had another smooth and successful experience with us. It’s great to know both the Volvo 940 speedometer and the EML issue on your Nissan were taken care of efficiently. We always aim to offer a no-fuss, straightforward process from collection to return.

Thanks again for your continued trust in Autotronics! 🚗🔧

regards
Autotornics

Rated 5 out of 5 stars

Good and honest as they have been with…

Good and honest as they have been with me

1 July 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Thank you so much for your kind words! We're really pleased to hear you've had a good and honest experience with us. It means a lot to know that our efforts to provide transparent and reliable service are appreciated. If you ever need anything in the future, we’re always here to help.

— The Autotronics Team

Rated 5 out of 5 stars

Swift

Polite, knowledgeable, and helpful staff. A service that was much quicker than I had any right to expect

1 July 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Thank you for your great feedback! We're thrilled to hear you found our team polite, knowledgeable, and helpful and that we exceeded your expectations on speed. It was a pleasure to assist you, and we really appreciate you taking the time to share your experience.

— The Autotronics Team

Rated 5 out of 5 stars

Very speedy turnaround

Very speedy turnaround. Kept up to date throughout. Excellent service would highly recommend.

25 June 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Thank you for your kind words! We're delighted you were happy with the quick turnaround and communication throughout the process. Your recommendation means a lot to us!

— The Autotronics Team

Rated 5 out of 5 stars

I can't believe how quickly the whole…

I can't believe how quickly the whole process took. I'm so impressed by the service received. Excellent.

25 June 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Thank you for your wonderful feedback! We're delighted to hear that you were impressed with the speed and service. Providing a quick and efficient experience is always our goal, and it’s great to know we met your expectations.

If you ever need our help again, we’re just a call or message away!

– The Autotronics Team 🚀

Rated 1 out of 5 stars

Disgusting service

Disgusted my car was booked in for 9 am for a service I went to go back there I was told waiting for filters (car was in same place as I parked it) it’ll be a couple of hours after trying and trying to phone them and answer machine kept cutting in I got a lift up there this was after 2.5 hours still waiting for filters well the service takes 3 hours to do car hadn’t moved he never looked at the car at all. Then u was told was working on another car I booked it for 9am for a reason. So I took car home without him looking at it he didn’t like it because I caught him out don’t use horrible experience

25 June 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Thank you for your message. We understand your frustration, but it appears this review may have been directed at the wrong company. We do not carry out vehicle servicing appointments at 9 AM, nor do we operate in the manner described.

If you believe this was posted in error, we kindly ask that you double-check the company name and consider redirecting your feedback to the appropriate business.

Thank you.

Rated 5 out of 5 stars

EIS for Mercedes Vito

Posted EIS for Mercedes Vito late Friday 20th, Autotronics received Monday 23rd. Was kept fully informed as to progress. Yesterday 24th received call from engineer working on EIS told me exactly what was needed and what he would do to repair. Talked me through the refitting as I was fitting an emulator to get rid ESL explained everything very nice person to talk to and so helpful. Units on its way back be back up and running for a very reasonable price. TOP GUYS TOP COMPANY

25 June 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Thank you so much for the fantastic review! We're really pleased to hear that our engineer was able to walk you through the process and that everything was explained clearly. Your kind words about our service, communication, and pricing mean a lot to the whole team. We're glad to have been able to help get your Vito sorted!

If you need anything else in the future, you know where we are always happy to help.

– The Autotronics Team 🚐🔧

Rated 5 out of 5 stars

Communication and successful repair

Communication and successful repair

24 June 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Thank you for your feedback! We're glad to hear that you were satisfied with our communication and the successful repair. If you need any assistance in the future, we’re always here to help! 😊

– The Autotronics Team

Rated 5 out of 5 stars

Wonderful and speedy service

Wonderful and speedy service. Airbag control module needed repairing. Acknowledgement of receipt, extremely fast turn around... very satisfied. Would recommend Autotronics services highly! Thank you!

24 June 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Thank you so much for your kind words! We're really pleased to hear you were happy with the speed and quality of our service. If you ever need anything else, don't hesitate to reach out.

– The Autotronics Team 🚗🔧

Rated 5 out of 5 stars

A big thank you to the team!

A big thank you to the team!
I had my unit collected by dhl on the 16/6/25, and today 23/6/25 received my unit back via dpd.
All installed in the car and working like I charm.
I couldn’t recommend these guys enough and will definatly use them again in the future should the need arise!

Many thanks
M lawrence

23 June 2025
Unprompted review
Autotronics logo

Reply from Autotronics

That's wonderful to hear, M. Lawrence! We're so glad everything went smoothly and that your unit is now working perfectly. Your kind words and recommendation mean a lot, the team will really appreciate it. Should you need anything else down the line, we’ll be here to help. Thanks again! 🚗🔧👏

Rated 4 out of 5 stars

Autotronic Professional

Autotronic Professional, reliable, and cost-effective. Highly recommend their services for anyone struggling with ECU issues.

19 June 2025
Unprompted review
Autotronics logo

Reply from Autotronics

HI

Thank you for the great feedback! We're pleased to hear you found our service professional, reliable, and cost-effective. Your recommendation means a lot, and we're glad we could help with your ECU issue!

Kind regards
Autotronics

Rated 5 out of 5 stars

Excellent service

Excellent service, easy to use website but we had a clinch and the order looked like it hadn't gone through but payment was taken, a quick call and all sorted. Fast service sent mt immobiliser ring and box to check and the next day they had received the parcel. They informed me they had checked the unit and all was fine so they posted it back DPD service so you can track the parcel.I was refunded the fee I paid minus the checking fee which was great 👍 top class service.

2 June 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Thank you for your thoughtful feedback! We're really glad to hear that, despite the initial hiccup with the order, everything was quickly resolved and you were kept informed throughout the process. It’s great to know the service met your expectations, including the prompt testing, honest diagnosis, and timely refund. We truly appreciate your trust and look forward to helping you again if needed. 👍🚚🔧

Rated 5 out of 5 stars

Excellent service thank you 😊

Excellent service thank you 😊

21 June 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Hi

Thank you so much! 😊 We're glad you were happy with the service. If you ever need anything else, don't hesitate to get in touch!

Regards
Autotronics

Rated 5 out of 5 stars

Lovely people

Lovely people

19 June 2025
Unprompted review
Autotronics logo

Reply from Autotronics

hi

Thank you! 😊 We're thrilled to hear that. It's always a pleasure to help!

Rated 5 out of 5 stars

Issue sorted quickly with good…

Issue sorted quickly with good communication

2 June 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Thank you for your review! We're pleased to hear the issue was resolved promptly and that our communication met your expectations. If you need any help in the future, we’re always here to assist.

Rated 5 out of 5 stars

Efficient and quick service which…

Efficient and quick service which turned my vehicle from a doorstop into a working unit. I chose to arrange to post the EIS unit and keys myself (Royal Mail - next day) as first collection using DPD via the site was the following day potentially adding 24 hrs to the process. Cost was also cheaper bearing in mind VAT added to postage on the compulsory return delivery.

12 June 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Thanks so much for sharing your experience! Glad to hear the service was efficient and got your vehicle back on the road quickly. Smart move arranging your own postage to save time and cost too. If you need anything else, just let me know!

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