Absolutely amazing support from Buu and David. I had a very difficult recovery situation on a VW Amarok V6 EDC17CP54 after a wrong software version was written by mistake. They spent a lot of... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
G21 330e 12.2020 here. From switzerland to Belgie and return in 3 Days. Worked for MG Flasher perfectly. After remounting a few error to delete, reinitial and then all fine, no error. Perfect thank... See more
Company replied
Sent off an ECU for unlock and I can not thank this company enough from South Wales UK to Belgium and back within 3 days what a service. We have used the tool for a long time for ECU remap but never u... See more
Company replied
Excellent customer service from Autotuner. Very helpful and knowledgeable throughout the whole process. The support was quick, clear, and friendly. Spoke to a really nice guy who made everything easy... See more
Company replied
Company details
About AutoTuner
Written by the company
Shop now Become a dealer
About AutoTuner
All-in-one ECU & TCU programming solution
Designed to be ultra-fast, intuitive, and powerful. Whether you're performing OBD, Bench, or Boot, our tools make the process seamless and efficient.
Free of charge
AutoTuner offers free updates and upgrades without any subscription fee. We believe in providing continuous enhancements to keep you ahead of the curve.
5-Year warranty
AutoTuner stands behind the quality and reliability of our products. That's why we offer a 5-year warranty, giving you peace of mind and confidence in your investment.
Master | Slave compatibility
Our tools are designed for both Master and Slave configurations, allowing you to expand your capabilities and grow your business as needed.
Easy to use
AutoTuner tools are designed to be user-friendly, making them easy to use for professionals of all skill levels. Whether you're a seasoned tuner or just starting out, our tools simplify the programming process.
Technical Support
At AutoTuner, we provide comprehensive technical support tailored to your needs, ensuring prompt assistance, remote troubleshooting, and ongoing assistance for your success in automotive tuning.
Experience the power, reliability, and ease of use of AutoTuner and take your automotive tuning business to new heights of success.
Contact info
An der Fraesbich 47, 8509, Redange-sur-Attert, Luxembourg
- +35220602024
- info@autotuner.com
- autotuner.com
4.9
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from AutoTuner
Hi Darren!
Congratulations on becoming a new AutoTuner Tool owner! We are excited to have you join our community. You now have a powerful Tool backed by a team dedicated to your success.
Don’t hesitate to reach out if you need any help getting started, our support team is always ready to guide you.
Welcome to the family and happy tuning!
Best regards,
Pierre-Olivier - AT Team
Simple one-stop-shop process and quick…
Simple one-stop-shop process and quick turnaround for Mail-in DME Unlock. Had my ECU back in 2 days, from-to north of Germany. Great experience!
23 April 2026
Reply from AutoTuner
Hi Jochum!
Thank you for the great feedback! We are happy to hear that the "one-stop-shop" experience worked so well for you. Getting a BMW MDG1 ECU back to Northern Germany in just 2 days is a performance we are very proud of.
We know how important it is to minimize vehicle downtime, and we’re glad we could help you get back to tuning so quickly.
Thanks for your trust,
Pierre-Olivier - AT Team
Smooth Activation and Professional Support from Zentune
Hi,
Thank you for reaching out.
Overall, my recent experience with AutoTuner has been very positive.
The activation process was handled very quickly through Zentune, which was impressive. I initially had some difficulty during the installation, but the Zentune team connected remotely and helped me step by step until everything was up and running properly.
I really appreciate the level of support and professionalism — especially the quick response and hands-on assistance.
So far, the tool looks very promising, and I’m looking forward to using it more as I continue building my tuning workflow.
Thank you again.
Kind regards,
Ibrahim
23 April 2026
Reply from AutoTuner
Hi Ibrahim!
Congratulations on your new Tool and welcome to the AutoTuner family!
We are delighted to hear that your experience has been so positive right from the start. It’s great to know that the team at Zentune was able to provide that hands-on, remote support to get you through the installation process. We pride ourselves on having a network of professional partners who share our commitment to quick and effective service.
We’re happy that the Tool looks promising for your workflow, and we’re confident it will be a valuable asset as you grow your tuning business.
Thank you for your trust and your kind words!
Best regards,
Pierre-Olivier - AT Team
Easy service
Easy service, streamlined processes.
The case itself is a very simple aluminium case, worth 5-10 Euro, but they charge 99 euros. It’sa rip off, and the whole world knows it, but they keep selling it at 99 euros, so what can I do?
23 April 2026
Reply from AutoTuner
Hi Bence!
Greetings to New Zealand! Thank you for your feedback. We’re glad you found the service easy and the processes streamlined.
Regarding the case, we understand that the price can seem high for what looks like a simple aluminum shell. However, as you noted, it involves several specific components: the two-part covers, screws, precision-cut sides for the connectors, and the branding/engraving. All these elements are designed to ensure the hardware is perfectly protected in a professional workshop environment.
We appreciate your honesty and your support from the other side of the world!
Best regards,
Pierre-Olivier - AT Team
Reply from AutoTuner
Hi Raul!
Congratulations on your new Tool and welcome to the family!
Thank you for the feedback. We’re happy to hear that your first impression of the product is so positive. Our team works hard to ensure that every tool we ship meets the highest standards of quality and performance for our users.
We look forward to supporting your tuning journey. If you need anything as you get started, we’re here to help!
Best regards,
Pierre-Olivier - AT Team
Perfect service
22 April 2026
Reply from AutoTuner
Hi Michal!
Thank you for the feedback! We are happy to hear that you found our BMW Unlock service to be perfect. Our technical team works hard to ensure that these complex operations are handled with the highest level of precision and care.
Knowing that you are satisfied with the result is a great reward for us. Thanks for your trust!
Best regards,
Pierre-Olivier - AT Team
Excellent service
22 April 2026
Reply from AutoTuner
Hi Glenn!
Thank you for the feedback! It definitely seems like someone is gearing up for some serious Unlock action!
We’re glad you appreciate the service and the reusable shipping case. We designed it to be the ultimate bodyguard for your ECUs, making sure they travel in style and safety every single time.
Thanks for the trust, and let the Unlock begin!
Best regards,
Pierre-Olivier - AT Team
Delivery service
21 April 2026
Reply from AutoTuner
Hi Bart!
We are happy that our delivery service lived up to your expectations for your Bosch MDG1 project. We know that when it comes to high-end ECUs, speed and safety during transport are just as important as the Unlock itself.
It’s a pleasure to have you as part of the community. Thanks for your trust!
Best regards,
Pierre-Olivier - AT Team
Reply from AutoTuner
Hi Hadi!
Thank you so much for the incredible compliment! We are honored to be considered the best company in your view.
Your trust drives us to keep innovating and providing the best tools and solutions on the market.
Thanks for being part of the AutoTuner family!
Best regards,
Pierre-Olivier - AT Team
From Start to End absolutely seamless…
From Start to End absolutely seamless and perfect process. Small details for the extra portion customer service. This is how it should be.
21 April 2026
Reply from AutoTuner
Hi Armin!
We believe that those small details make the difference between a simple service and a premium experience. Hearing that this is how customer service "should be" is a huge compliment to our entire team.
Thanks for your trust and your kind words!
Best regards,
Pierre-Olivier - AT Team
Top Support help even when it's not an…
Top Support help even when it's not an issue with there tool but dealer error
Been with the company for 7-8 years easy to deal with and Top Tool
Thanks
24 April 2026
Unprompted review
Reply from AutoTuner
Hi Lee!
Thank you so much for the loyalty! Being with us for 8 years means you’ve seen the Tool evolve since the early days, and we truly appreciate your long-term trust.
We know that issues in the workshop aren't always caused by the tool itself, but our goal is to get you out of a jam regardless of the cause. If a dealer error complicates things, we’re happy to step in and help you find a solution. That’s what a real partnership is about!
Thanks for being part of the AT family for all these years,
Pierre-Olivier - AT Team
very good service by renato :)
23 April 2026
Unprompted review
Reply from AutoTuner
Hi Jose!
Thank you for the feedback! We are glad to hear that you had a very good experience with Renato. Our team works hard to provide the best service possible, and I’ll make sure to pass your kind words along to him, it will definitely make his day!
Thanks for your trust,
Pierre-Olivier - AT Team
Went flawlessly, hidden cost for delivery
My only complaint would be when I originally priced a job there was a fee that was clear but when I clicked on it to actually put the order through, there was a delivery charge on top, I would have preferred it if you would have made that clear in the original pricing so that I could have quoted the job a little bit better. But it all went flawlessly
20 April 2026
Reply from AutoTuner
Hi Nathan!
Thank you for your honest feedback. We’re glad to hear that the technical side of the service went flawlessly for you!
Regarding the delivery charges, we sincerely appreciate you pointing this out. We understand how important it is to have the full cost upfront to quote your customers accurately. Shipping rates can vary based on location and speed, but we will look into how we can make these costs more transparent earlier in the process to avoid any surprises at checkout.
Thank you for your trust, and we look forward to working with you again!
Best regards,
Pierre-Olivier - AT Team
Great customer service
Great customer service. Antoine was very helpful
23 April 2026
Unprompted review
Reply from AutoTuner
Hi there!
Thank you for the feedback! We are thrilled to hear that you had a great experience with our customer service. I will be sure to pass your kind words along to Antoine, he’ll be happy to know his help made a difference for you!
Thanks for your trust,
Pierre-Olivier - AT Team
Good supplier 🙏🏻
23 April 2026
Unprompted review
Reply from AutoTuner
Hi NSmarco!
Thank you for the feedback and for the! We are proud to be your supplier and to support your business with reliable tools and services. Our goal is to stay the partner you can count on for every job in the workshop.
Thanks for your trust,
Pierre-Olivier - AT Team
responses were quick and accurate
21 April 2026
Unprompted review
Reply from AutoTuner
Hi Christopher!
Thank you for the feedback! We are glad to hear that you found our communication both quick and accurate. Providing precise information as fast as possible is our priority to ensure you can work with total confidence.
Thanks for your trust,
Pierre-Olivier - AT Team
Great support
Whenever I have a problem, or need to develop some connection, technical support is always willing to help.
21 April 2026
Unprompted review
Reply from AutoTuner
Hi Lautaro!
Thank you so much for the feedback! We are glad to hear that our technical support team has been there for you whenever you needed help or specific connection guidance. Supporting our users through every challenge is a core part of what we do.
We’re always here to help you get the most out of your tool. Thanks for your trust!
Best regards,
Pierre-Olivier - AT Team
excellent service overall
support is excellent, tool is great. superb teaqm
21 April 2026
Unprompted review
Reply from AutoTuner
Hi Saso!
Thank you so much for the feedback! It is great to hear that you are enjoying both the Tool and the support experience. We take a lot of pride in our "superb team," and knowing that their hard work is making a difference in your workshop is the best reward we can get.
Thanks for your trust and for the great energy!
Best regards,
Pierre-Olivier - AT Team
I bought an Autotuner Master
I bought an Autotuner Master. The manager, Tommaso, explained everything clearly and helped me activate the device. Thank you! Managers like him deserve a bonus – please thank him $$$. THANK YOU!
20 April 2026
Unprompted review
Reply from AutoTuner
Hi Aleksey!
Congratulations on your new Autotuner Master! We are happy to hear that Tommaso provided such clear guidance and helped you get started smoothly.
All the AT team members strive to go the extra mile for our users, and it’s always rewarding to see that dedication recognized.
Thank you for your trust, and we wish you great success with your Master tool,
Pierre-Olivier - AT Team
Reply from AutoTuner
Hi Nuno!
Thank you so much! We are happy to hear that you enjoyed the support and the energy of our team. Knowing that our efforts help you succeed in your work is the best motivation we can get.
Many thanks for your trust and for the shout-out to the team!
Best regards,
Pierre-Olivier - AT Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.