We ordered a car rental at the airport, without a deposit, with full insurance, so as to avoid delays and other additional fees and expenses. Everything was exactly as we ordered, without unnecessary... See more
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See what reviewers are saying
I have experience with Daniele in Alghero airport, everything was without problems, pick up process, returning car. We have small accident and damaged car but it was not problem with insurence a we do... See more
Company replied
Good service and friendly staff. Easy to pick up and drop off. Majority of the vehicle is clean on arrival, only sills were dirty. Hand over documents are sent via email straight after signing. The... See more
Company replied
We had a car rented in Alghero, everything was fine, the staff was also helpful and we received a better can then we ordered. The car was clean and it had some previous damages, but it was well docume... See more
Company replied
Company details
Written by the company
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
Contact info
Aeroporto di Alghero, 07041, Alghero, Sardegna, Italy
- +39 331 5663195
Auto e furgoni
3.6
Average
199 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Do not rental a car here
They trap you with additions and terible service and we just wasted around 1000€ for no cars er cuold drive
9 May 2026
Unprompted review
Reply from autovia.it - Alghero Aeroporto
Dear Customer,
we are sorry to read about your experience and we understand your disappointment, especially when a rental does not go as expected. We would like to reassure you that any additional services or protection packages are always proposed transparently and remain optional, except in specific cases provided by the rental conditions.
In order to collect the vehicle, the required documents and guarantees must be presented as stated during the booking process. If the necessary requirements are not met, our team cannot proceed with the vehicle delivery. We understand that this may be frustrating, but these rules are applied to ensure a clear and secure rental process.
We are sorry that your perception of the service was negative and we will take your feedback into consideration to keep improving our communication and assistance at the desk.
Team Autovia
Fast and flexible service
Fast and flexible service. The staff are kind and helpful. Everything went smoothly.
7 May 2026
Reply from autovia.it - Alghero Aeroporto
Dear customer, we are pleased to know that your rental experience was smooth and satisfactory.
The Autovia Team
Bad customer service.
We rented the car from them. When we picked up the car, we discovered damage to it. We reported this and also sent an email.
After we returned the car, we received a claim for damage that was already on the car before we picked it up.
Customer service is impossible to get in touch with.
They do not reply to emails, and when you call them and explain the situation, they hang up immediately.
Two months passed, and then we received an email stating that we had sent the complaint to the wrong email address and needed to send it to a new one. We did so, but it did not help.
They have now charged us money and refuse to speak with us.
They will be reported to the police.
22 October 2025
Unprompted review
Reply from autovia.it - Alghero Aeroporto
Dear Customer,
we are sorry to read about your experience and we fully understand how upsetting this situation must have been. We would like to clarify that, at pick-up, all existing damages are always documented, and any reports made by customers are carefully reviewed by our team before any charge is applied.
We truly regret if you experienced difficulties in contacting our customer service, as this does not reflect the standards Autovia s.r.l. aims to provide. Our goal is always to handle claims transparently and to offer clear, documented explanations.
In order to review your case in detail and provide you with a proper response, we kindly ask you to contact us exclusively at customercare@autovia.it
, including your rental agreement number and any relevant documentation. We will be happy to look into the matter with due attention.
Il Team Autovia
Quick check in and check out
Quick check in and check out. Efficient and friendly service from Daniele and his team. No problems with our car.
15 December 2025
Unprompted review
Reply from autovia.it - Alghero Aeroporto
Dear customer, thank you for your kind words and for choosing Autovia. We look forward to serving you again.
The Autovia Team
Car rented in Alghero
We had a car rented in Alghero, everything was fine, the staff was also helpful and we received a better can then we ordered. The car was clean and it had some previous damages, but it was well documented. I did not gave 5 star rating because we needed to wait almost a month for the deposit to be returned. The staff on the airport said that it will be returned in few days, but after weeks of waiting I have sent them an email and they have apologized and sent the money back immediately, saying that it was a technical issue in their system.
22 October 2025
Reply from autovia.it - Alghero Aeroporto
Dear Customer,
thank you for sharing your experience and for your positive rating. We are glad to hear that your rental in Alghero went smoothly, that the car met your expectations and that our staff was helpful. It’s great to know the upgrade contributed to an even better experience.
We are sorry for the delay in releasing the deposit. This is not in line with the service standard we aim to guarantee, and we fully understand how inconvenient it can be. The technical issue has been resolved, and we sincerely apologize for the longer-than-expected waiting time.
We truly appreciate your feedback, as it helps us improve every day. We hope to welcome you again on your next rental.
Il Team Autovia
I just want to thank the lady who took…
I just want to thank the lady who took care of my car renting at the reception in Alghero airport, on september 1st around noon time. She was patient and efficient and could argue in a convincing way about the necessary insurance and how to recover unnecessary payments.
13 September 2025
Reply from autovia.it - Alghero Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Nice clean car everything was perfect.
12 September 2025
Reply from autovia.it - Alghero Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Autovia / Ecovia NEVER AGAIN!!!
The worst experience with rent a car company.
Please don't book a car at Autovia / Ecovia Alghero Airport
I have booked a car trought Ryanair. At Alghero airport to pick up the car, began the nightmare. All my credit cards, only have my first and last name, and during years and years of travels and rent a cars, this wasn't a problem. Until I picked up the car at Ecovia.
The very unhelpful and attentive employee, Francesco, told me that company policy meant I couldn't hire the car because the name on my credit card didn't match my ID. I explained to him repeatedly and showed him that all my cards were like that.
He proved to be a complete incompetent, a jerk. I asked him to call someone responsable to solve the situation, but he didn't do nothing, just reply me that we wasn't authorized to call nobody.
I went to another rent a car office at airport and I picked up a car without any problem.
Autovia / Ecovia NEVER AGAIN!!!
03/09/2025
Replying to Autovia. You don't know your own conditions. From your General Terms and Conditions of Rental said at point 1.4 the following:
1.4 A credit card, (Visa, MasterCard, American Express), bearing the customers name and surname on the front, and that is not due to expire before the date of termination of the rental contract(...)
As you can see said NAME and SURNAME, not a complete name as you mentioned.
It's a poor excuse for BAD BAD SERVICE, refusing me a car that I have booked and paid with the same card.
21 August 2025
Unprompted review
Reply from autovia.it - Alghero Aeroporto
Dear Customer,
We are sorry for your experience, but please note that, as clearly stated in the rental conditions, the name on the credit card must exactly match the name on the driver’s ID.
If this condition is not met, our staff is not authorized to proceed with the rental, for security and compliance reasons.
We kindly ask you to verify the rental requirements during the booking process, and, if you find this information clearly stated, we would appreciate it if you could modify or remove your review.
Autovia Team
Everything was ok
I rented a car from Autovia, I get a beautiful new car, which unfortunately was scratched in a parking lot, but as we had an insurance with Autovia this damage did not cost anything for us. It took a bit longer than expected to get the security deposit back on my bank card but finally everything was ok. I totally recommend Autovia and I highly recommend everyone to have insurance.
21 August 2025
Reply from autovia.it - Alghero Aeroporto
Dear Customer,
we are sorry for the inconvenience.
Please be assured that we do not block deposits for a month. Sometimes, especially for foreign bank cards, it may take a bit longer for the amount to appear as released, but we confirm that everything is fine on our side.
Thank you for your patience, and we hope you can kindly update or reconsider your review once you see the deposit released.
Best regards,
Autovia Team
Stolen deposit! Money not returned as of 21st of august
Very slow service at Alghero airport, unfriendly staff and additional charges, which were not showcased at the online reservation. I was charged a full amount of insurance plus a deposit of 100 euro, which after a whole month now I still did not receive back. This despite having a protocol that the car is in the same condition as when taken and despite the fact that we went back to the airport 14 days after the car was returned to request our money back. A complete fraud!
18 July 2025
Unprompted review
Reply from autovia.it - Alghero Aeroporto
UPDATE:
Dear Customer,
your deposit was not stolen. It was unblocked on 03/08 at 17:40, and we can send you the official confirmation if you wish.
Regarding the additional insurance, you were required to take it because you arrived at the counter without a valid credit card, despite the fact that this requirement is clearly stated during the booking process. Unfortunately, without a credit card, a rental cannot be processed. In this situation, you had two options: leave without the car or proceed with the additional coverage.
Since this situation arose because the rental conditions were not respected, we kindly ask you to modify or delete your review, as it unfairly harms our reputation. If this is not done, the review will be reported as misleading.
Autovia Team
..............................
Dear Customer,
we are sorry to read about your dissatisfaction. In order to properly verify your case, we kindly ask you to provide us with more details of your booking. Please contact our Customer Care at customercare@autovia.it
so that our team can review your situation in detail.
Best Regards,
Autovia Team
The amazing and friendliness of your…
The amazing and friendliness of your staff and the way they explained everything.
9 August 2025
Reply from autovia.it - Alghero Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Reply from autovia.it - Alghero Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Super bad
Very bad experience when taking the car for renting, waited almost an hour as the staff is super super slow. Then when we returned the car, we were charged for scratches underneath the car, at the back. We are sure to have not caused it but somehow the staff knew exactly where to look for the scratches and charged us 200 euros!!! Really bad behaviour and unacceptable. Do not recommend at all!
1 August 2025
Unprompted review
Reply from autovia.it - Alghero Aeroporto
Dear Customer,
we could not find any booking under your name, which makes it difficult to verify the situation accurately. Please note that our operators are trained to perform a thorough inspection of the vehicle, including less visible areas such as the roof or underbody, as part of the standard return procedure.
If you wish to receive more specific clarification, we invite you to contact our Customer Care team at customercare@autovia.it , providing all the rental details.
Best regards,
Autovia Team
Elena was very helpful I loved renting…
Elena was very helpful I loved renting a car from and I will come back for sure when
26 July 2025
Unprompted review
Reply from autovia.it - Alghero Aeroporto
We're happy to hear that our service met your expectations! Thank you for your trust and for taking the time to leave us a review. See you soon for another rental with Autovia!
Experience with Daniele
I have experience with Daniele in Alghero airport, everything was without problems, pick up process, returning car. We have small accident and damaged car but it was not problem with insurence a we do not pay anything. Daniele was nice and help us.
8 July 2025
Unprompted review
Reply from autovia.it - Alghero Aeroporto
Dear Customer,
Thank you for sharing your positive experience at our Alghero airport location. We're glad to hear that everything went smoothly and that Daniele provided helpful and friendly service throughout, even in the case of the minor accident.
We appreciate your trust and hope to welcome you again in the future!
Best regards,
Autovia Team
I personally was very satisfied with…
I personally was very satisfied with them, the staff was very friendly and polite, had no problems with the car, deposit refund in 24 hours. I definitely recommend them and for sure I will come back and use their service!
1 July 2025
Reply from autovia.it - Alghero Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Reply from autovia.it - Alghero Aeroporto
Dear Customer,
Thank you for your kind words!
We’re glad everything went well and appreciate your feedback.
Thanks again, and we look forward to serving you again soon!
Best regards,
The Autovia Team
Theft of credit card data
10 November 2024
Unprompted review
Unhappy with this company and the brokers
We hired 3 cars in September, paying €207 each upon booking with discover cars/optimorent the brokers, which included the full insurance. When we arrived at the airport no signs of discover cars, or Optimorent who we thought we had booked with. Turns out it was actually Autovia through those brokers and after searching around and asking loads of people who worked in the airport we eventually found the hire desk. Autovia then scammed us all out of a further €252 due to our credit cards having our own first initial and surname not full first and surname. Even though we had a passport, driving license, valid credit card and purse full of debit cards to prove who we were I even logged into my online credit card company app to show them my full name and the electronic card number to match the physical card in front of them. Refused car hire and no money back from the purchase unless we paid the additional €252 for credit card not saying Hannah Bassett. We were forced into this whilst at the airport with our tired children and an hours drive away from our accommodation so we had no other choice than to sign and pay the additional. We were told our broker Discover cars and/or Optimorent would resolve this once home which they haven't. I wish I had seen all the reviews online and social media before booking. Between our 3 separate bookings we had 3 credit cards in the name on the bookings, Barclay credit card, Natwest credit card and Santander credit card didn't have FULL FIRST NAME AND FULL SURNAME! First initial only and full surname. I have contacted the bank since coming home and told they don't issue credit cards with full name on.
26 September 2024
Unprompted review
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