Autovia Car Rental Reviews 

Absolute scam! Online it said I have to pay 140€ when picking up the car after already paying the reservation fee. Then they told me my card was the wrong one (I have a normal Visa Card which works everywhere normally) and I have to pay full insurance in order to rent the car which wasn’t clear before or on the website. In the end I paid 400€!!!!! more. Wouldn’t go there again and don’t recommend.

The snow socks supplied with the hire car were too small for the tyres.
Whilst travelling from the car rental office to my destination with my family I needed to fit the snow socks due to some snow on the road. The snow socks were too small.
Therefore I could no longer drive the vehicle or reach our destination.
I rang Autovia and they said that if I drive my car back to the rental office they would change the snow socks. I explained that I could not drive the car to the rental office because I needed to fit snow socks to drive the car. Autovia then said there is nothing more they could do and I was therefore left stranded on the road with my family.
We paid for additional accommodation which we found that was luckily walking distance from where the car was stuck as we couldn't reach our destination.
The next day the snow had not melted so we had to pay 300 euros for a taxi to our destination.
We were unable to use the car for 4 days as we had to wait for the snow to melt, it was only a small amount of snow that if we had snow socks that fitted the car tyres we could have driven safely with them.
I used the car for the remaining 2 days of the holiday and when I returned the hire car there was nobody from Autovia there for me to discuss the issues I had experienced due to the incorrect sized snow socks, I had to leave the keys at an empty car rental desk.
I further contacted Autovia about the snow sock issue after my trip had finished explaining the safety issue, additional costs I had to pay as a consequence of this, the fact that I couldn't use the car for 4 days and how it had impacted the enjoyment of my holiday.
This contact with Autovia also included requested reimbursement for some of the costs incurred due to the incorrect sized snow socks.
Autovia accepted no liability and said they would not provide any reimbursement.
I explained that it was a legal requirement for the car hire company to supply safety equipment such as snow socks that were the correct size for the car tyres.
Autovia stopped communicating with me via email.
Please do not use this company to hire a car because, in addition to not providing the correct safety equipment, the contact and help provided to me as a paying customer was very poor and there was no acceptance from Autovia that they did not comply with their contractural requirements for car rental hire.

Never, ever rent a car from these scammers. According to the man behind the counter, my credit card didn't work, forcing me to take out expensive extra insurance. There was nothing wrong with my credit card. I filed a complaint with the General Manager of Autovia / Ecovia Italy, Mr. Stefano Cosentino (via LinkedIn). It was not resolved by this worthless General Manager. Italian Mafia.

I strongly advise others to carefully read everything before signing, as we feel the terms were not clearly explained at the time.

I consider the company’s conduct to be unprofessional and misleading.

We arrived at Ancona Airport to pick up a rental car from “Autovia” that we had reserved, which was a Volkswagen Golf 7. Instead of the reserved vehicle, we were given a Hyundai. When I asked about its fuel consumption, the employee was unable to provide an answer.

During the signing of the contract, the staff member asked us whether we wanted additional insurance, which cost €84. We clearly stated that we did not want it, as we had already purchased insurance online. She nevertheless added it to the contract, stating that otherwise the deposit would be the maximum amount, which was €700, and this amount was charged.

She asked for my driving licence, ID card, and bank card, which we consider very private information. The bank card contains a three-digit security code which can potentially be used to access funds.

We were subsequently charged €84 for insurance that we had explicitly refused during the conversation with the grey-haired female employee at Ancona Airport.

When we returned the car in Naples, we explicitly told the staff that the additional charge of €91 for returning the vehicle at a different airport (since we picked it up in Ancona) should be charged from a different bank account that we had provided. The staff in Naples confirmed that this would be done accordingly. However, instead, the €91 was charged from the same account used for the €700 deposit.

Two days after returning home, I realized that none of these agreements had been respected.

The woman who assisted us in Ancona had light grey hair. I hope she will recognize this situation, and that the company will refund the incorrectly charged amounts, even though they stated in their email response that no refund will be issued because it was allegedly agreed and signed in the contract.

I wrote a review again in October now again Months after returning the car, I received again a charge of €160 for a so-called “missing item” that was never even in the vehicle. No staff member inspected the car at pick-up or drop-off, and no photos were taken in my presence.

Now, after all this time, they suddenly send invoices and threatening emails, without providing any real evidence. The only “proof” they shared is a questionable photo with inconsistent timestamps, which clearly does not prove anything.

I have already disputed the charge through my bank and reported the case to the European Consumer Centre.

This feels like a systematic attempt to charge customers without proper justification. Based on my experience, I strongly recommend staying away from this company.

On the 25th of December I had a puncture with a flat tyre in the city. When I tried to fix it I realized that the tyre repair kit was partially equiped with the foam only, while the tyre air pump was missing. I called road assistance and when it came, the guy just blew the tyre with air and he told me it's safe to travel. It was very difficult to communicate with him because he didn't speak English, only Italian. I also contacted the employee of Autovia Firenze and he told me to do whatever the road assistance tells me. When I started driving, I had a totally flat tyre on the highway so I stopped immediatly. I called again the road assistance in order to take the car. I also contacted Autovia help center via whatsapp and asked for a replacement car and they said me it's difficult to do it due to christmas bank holiday. They told me that the only thing they can do is to take the car and there is nothing more they can do for me. Imagine being in a foreign country helpless in the middle of the way and asking for help from the car company and tells you they can do nothing. I tried to call Autovia call center and no one was answering but only the voice mail. So the road assistance took the car on 25th December although my contract was ending on 27th of December. I have to mention that during the check in the employee was in a rush (on purpose) and he didn't mention the partially missing kit and i wasn't also familiar with the repair kit so i thought it was completed. In total they charged me for calling the road asistance (250 euro) and the repair of the tire (189 euro) and 25 euros for the missing fuel. Hopefully i was insurred by a third company and got refunfed.

DO NOT RENT from this company.
Beware - the rental contract implicitly says that if you are 1hr late, you are responsible for the ENTIRE cost of the rental but your reservation is cancelled and you do not get a car. Very deceptive business practice.

Also, BEWARE - in most cases they are NOT at the airport even if they claim to be, and there are often no signs indicating where to go and how to get a shuttle bus. You might spend an hour looking for how to get there - then running into the time limit as described above.

I rented a car at Bergamo Airport on January 16th of this year for a week. I refused insurance. The car was in good technical condition, with many minor body damage. We photographed them all. The car was handed over at night, there was no one to accept it. Two days later I received a letter that the car's windshield was scratched and the repair costs were 1043 euros. I sent a claim and a photo of the already scratched glass when I picked up the car. Instead of receiving an apology for the mistake, I received a response that if any damage is not noted in the contract, then an additional act must be drawn up before starting the car rental. The renter is responsible for all damage that is not listed in the contract! I am ready to contact the police for attempted fraud.

Achtung: bei der Übergabe kann es sein, dass sie betrogen werden. Das Türschloss ist bereits kaputt, wird anfangs aber nicht extra geprüft, da der Wagen Fernbedienung hat, aber bei der Abgabe werden sie damit konfrontiert, das Türschloss kaputt gemacht zu haben und den Schaden zu zahlen - eine alte Betrugsmasche
Warning: you may be cheated when you pick up the car. The door lock is already broken, but this is not checked at the beginning because the car has a remote control. However, when you return the car, you will be accused of breaking the door lock and asked to pay for the damage—an old scam.

I have landed Antalia Airport. directions was wrong and we payed for taxi to get there and back around 40 eur, also they tooked 275 eur extra + 235 that I have payed in booking for 10 days. They wrote invoice only for the 50 eur. Please avoid them they are scammers.
Very very poor service.

The car hire garage is about a 15 min shuttle bus ride from Malpensa terminal 2. We had to queue for about 30 mins at their office to collect the car. We were served by Nicco. He was very friendly and patient with us, especially when we had some trouble with our credit card. We told him we were heading to Lake Garda and he gave us a free upgrade to a slightly larger car. The car was full of fuel and generally in good order, except the rear wiper was missing.
We returned the car today. Again, there was a 30 minute wait to hand in the keys. The handover was quick and straightforward. We jumped straight into a shuttle bus back to the airport.
Hopefully we don't get any surprising emails like other reviewers have had!

Need to be aware return time for rental is 10am. Return car after 10am & are billed for an extra day. Not told of this when return car. Get email about charge later. But, when initially pick up car their service is beyond slow. Provided Autovia opportunity to correct situation, but they said there was nothing that could be done.

Stay away!! We rented Autovia on Bari Airport, and was met with so many extra charges, including security deposit of 326€ which is non- refundable and plus, the workers were super rude and actually, directly offending us and convincing us that we are guilty for not analysing more, but the truth is we will actually complain to Booking and RyanAir since the biggest concern is that we rented the car through their entrusted channels and suggestions( with good ratings..) and none of the extra charges are stated.
The deposit of 500€, we still don’t know if it will be returned although the guy said we returned the car better than we took it - since we cleaned it, which they didn’t do before us.

Wouldn't give us the car we booked as they don't accept Australian driving licences. They also refused to refund our payment.

AVOID AUTOVIA AT ALL COST! Worst car rental ever. Very unfriendly staff, old cars & at return the guy didn't even try to disguise he was scamming us by claiming damage to the windscreen; he walked straight to a so called damage, impossible to see, and just happened to handily have a bottle of window wash fluid at hand, which of course didn't help. Now they want € 842,- for a new windscreen, at utter scam. Be warned!

Rented an automatic car from Bergamo airport for £150 for the week! Was a bargain so we were sceptical. Overall experience is good. Easy collection, no Que, the man on receptions attitude did change when we refused the added insurance for an extra €250. Instructions to drop off the car were not clear atall. Resulted in us nearly missing our flight and going in and out of barriers in a car park to get the the right area but anyways it turns out you drop the car off when you collect which wasn’t said to us. We were given a brand new BYD car that was really smart and clean. Few bumps on from previous drivers but we took videos of the car before hand so hopefully won’t have any trouble getting our deposit back

Stood in line for almost 2 hours! 40 minutes of which, employees were busy with one customer! Meanwhile a growing line of 30 people was waiting. Their slogan "A life in motion" clearly does not apply to their customers staticly waiting in line! Should rent a car with Sixt next time. They dont have such long lines and their customer turnover is very fast.

If time = money, then what you save in money with Autovia you will most definitely lose in time.

Oh... And at the actual car park... There are like 13 people waiting (so, 13 rental cars) and only one employee! Genius! Obviously cost-cutting, saving money is more important than actually providing a decent service within a reasonable amount of time.
God forbid I ever engage with this company in any way again.
If you want a bad, terrible start to your holiday - choose Autovia 👍

Worst rental experience of my life! Rude and unprofessional staff, zero support, and in the end a complete scam attempt. They tried to charge me €1,500 for a two-day rental that cost only €180. The car was already in terrible condition when handed over – I documented everything with photos and videos – yet after returning it, they started inventing fake damage claims.

This is not an isolated case – just read the other reviews! Their entire business model seems to be built on scamming customers with bogus claims and endless invoices. You don’t just rent a car here, you buy yourself weeks of stress, frustration, and fighting to get your money back.

Avoid this company like the plague – they are scammers!

When we returned the car we were met by an agressive young man who ran around the car at pace pointing out such minor isssues as a small scrape on the hub cap. Made no eye contact and asked us to sign for damage we believe that we were not responsible for.
Most issues would be fine with a buff and I am sure that is what occured . Got a bill of €532 a few days later . We could have had a limousine driver for the week for the same money. Left us feeling we were scammed and with a bad taste in our mouth
We will never use them again under any circumstances

Don't use this company under any circumstances. We rented a car for a week in Sicily but did not take out their insurance. From the outset the car had a faulty gear box but we were told it was ok to drive. To be fair the car did improve as the week went on. However on returning the car they claimed we had damaged it as there was a very slight scuff on it. The scuff was so minor that we couldn't have noticed it when we picked it up. As a previous reviewer has said it probably would have polished out with a good buff. We are certain we didn't do it. However on returning home we received a bill for 503 euros, coincidentally almost the same amount as the deposit we left. Fortunately we were insured with a reputable company and not scam merchants like this outfit.