Autovia Car Rental Reviews 

I cannot possibly say this more. Do not, under any circumstances use this company. The online rental price was just over 300 EUR. Ok cool thats fine. When we arrived at the desk, the attendant said that it is impossible to do the insurance guarantee with my bank cards and the only way to rent the car was to take out full insurance of this company. He was adamant this was this case even when it was clearly a lie. The fun part, the insurance and extras that he insisted were necessary amounted to more than 400 EUR. After confurring with my partner and God, we told the attendant to jog on. We saved the money, took buses, and spent the money on good food and having a good time. Do the same.

I was late 1 hour and 30 minutes to set time for car pickup, due to crazy traffic in Amalfi.

I paid for full two days for the car in advance so that should not have been the problem, however no one tried to contact me and once I arrived they simply said I lost my rental because of 1 hour policy and it’s not negotiable, also didn’t offer any other cars. Refused to help, showed no compassion or understanding. 100% do not recommend.

I booked a car with Autovia in Lamezia Terme through Ryanair and honestly had no issues at all, I’m actually surprised by all the negative reviews on Trustpilot. The price was quite competitive for a mid-August rental in Southern Italy, and I also purchased the extra full coverage insurance directly through Ryanair.

When we arrived at the Autovia branch at Lamezia Airport around 1 p.m., there was no queue, and the car was ready for us in the exact category we had booked: a Fiat Panda, clean and no more than two years old. We were helped by Elia, who was polite and professional. We told him about the full insurance got through Ryanair and he didn't try to sell us anything extra. He only reminded us that in case something would happen, we would need to pay for the damage and then claim a refund from the external insurance company.

We returned the car during opening hours with a full tank, just as we had received it. There was space to park, someone came to check the vehicle, and everything was in order. We signed off, and the €500 deposit was released from my credit card the very next day.

I don’t know if I was just lucky, but my experience was excellent.

Gangsters never book. I am so shocked it is mafia

Terrible experience. Was a lot of pressure put on paying for extra insurance at the point of collection.

Returned the cars out of hours due to an early flight (which was paid for) and get an email 2 days later saying there is a scratch on the roof??? - near £400 for a photo that looks like would buff out with hot breath and my sleeve.

Just feels completely cowboy 🤠 scratch on the roof?

Don't touch this company. We left a car at Pescara Airport as collected and we are being changed 450 euro for a couple of small scratches we did not cause. First and last time of use. I hire a lot in Italy and never had an issue

Deserve zero stars but there is no option.

Absolutely appalling experience with Autovia/Ecovia in Catania. We arrived with a young family after a flight delay, and we immediately informed the broker as soon as we knew, and Autovia knew of our delay within 30 minutes. The staff at Autovia were completely unhelpful and refused to release the car.

The gentleman at the desk was rude, dismissive, and made no effort whatsoever to assist us or offer any solution. We were left completely stranded late at night with young children, despite doing everything correctly to notify them.

They are scammers, and it’s clear they don’t care at all about customer service or basic decency. We believe they should not be trusted, and we strongly advise against using them.

Don’t rent from them they are a scam company
They force you to take insurance and I add insurance with my credit card .
And because I arrive 30 min later than my reservation time I was not able to cancel my rental
I came to europcar desk and they charge me half price for the same car

Terrible service. Not helpfull at all in case something happens during rental period

Appalling - avoid.
We arrived late (well within opening hours) at Olbia Airport to discover that they had apparently rented our car to someone else.

For this non-inconvenience to them, they charged us €400 on top of the €267 fee we had already paid.
There was no detail of charges. There was no invoice or receipt.
Why? Because they knew that due to a sub clause in their small print they could cancel our original contract and simply charge us whatever they wanted.
A disgrace.

If I could vote zero stars then it would be zero.

These guys are the WORST car rental company I have ever used.

I took out insurance through Booking.com (when booking) and then when Inreturned the car the guy was shouting at me that I have no insurance and that booking.com doesn’t cover anything. He then preceded to make up chips on windscreen as damage. They basically stole €500 - they don’t answer emails. Look at the reviews - they do it all the time. Disgraceful company.

I cant beleive what CHEATS Autovia have as Employees. The first representative, who did my paperwork, lied that the insurance I bought was fake and that I should buy insurance only from the company (Autovia) otherwise they would charge me Euro 700 for the smallest scratch. Luckily, I did not beleive his lies and didnt take the Autovia insurance. And then when I retutnred the car, the second representative created a ficticious scratch which me and my family denied and we went on to argue for 20 mins. Finaly my wife poured water over the ficticious scratch, to show there was no scratch and then the representative conceded and said 'OK, it looked like a scratch, but it looks fine now'. Totally mad and insane experience and I beleive they will never ever get a single repeat customer.

Worst car rental ever, they made us wait for 2 hours because they wouldn’t accept a valid lisence. They were terrible in their service.

We paid twice as much as our booking. Waited in line for 2 hours before speaking to staff. Threatened that we wouldn't be given a car because they did not like our tone while complaining about the extra charges. Forced to apologise and accept all their conditions or be stranded in the airport in the middle of the night. We should put these cowboys out of business asap.

Warning About Autovia Bergamo – Unethical Credit Card Practices
Autovia Bergamo has been exploiting initial credit card authorization transaction numbers to withdraw funds from customers’ accounts — even up to a year later. This practice is highly questionable and raises serious concerns about consumer rights.
Typically, we address such cases by contacting our credit card issuer and exercising our right to dispute the transaction. However, Autovia fails to respond within the legal timeframe. Instead, they reappear later through a debt collection department, using pressure tactics and even legal threats.
This behavior resembles a coordinated fraud scheme. I strongly advise others to avoid engaging with Autovia Bergamo.
It is equally concerning that the European Consumer Protection authorities have not taken visible action. Should we escalate this to the local police? At this point, it feels like there is no real protection from regulatory bodies, and we are forced to rely solely on the bank's procedures to defend ourselves.
If anyone can recommend a reliable lawyer experienced in consumer protection or cross-border disputes, I would be very interested in joining forces to take legal action against this company.

Hired a car in July 2023.naples airport . In Jan 24 they took £259 from c card. I challenged this with the credit card who dealt with it by sending all my photos of a perfect returned car ( I always take pics of all car boot and fuel tank and mileage reading ) the supplier agreed they were wrong and I got my money back thanks to the protection your credit card company give . It’s now May 25 and just had an email from car hire debt co chasing it again !! I have re sent my letter from c card to them but they insist I owe it !!! They are a conning company !!! Avoid the co !!!! . I’m ignoring the emails now !!

Do not use this company. They will charge you extra for Insurance even though I had insurance already with Lastminute.com - they refused to acknowledge the cover and charged us an additional £165 for insurance. Not a nice start to your holiday. Avoid this company. There are many recognisable rental companies at Naples.

Its a worst car service in Italy. I booked from them and paid one week in advance. My time to recieve vehicle was 13:00 but due to heath issues i arrived late. at hour 18:00. when i arrived there the girl said we have cancelled your vehicle we cant give you vehicle because you arrived late to recieve ( but i already paid them for upcoming one week in advance)

then i asked them to return my money and they said we cant return money because you arrived late so we cant return you money and we cant give you car . BUNCH OF THEIFTS AND LIARS WITH THEIR SHITTY POLICIES. avoid them at any cost they are shameful and useless and thieves

Do not rent car from these they charge you more and rude do not purchase a car from this company

Was in southern Italy, Got flat and no spare but only fix a flat ( which only works on a very small leak) called Autovia which said will send tow truck. Driver said can't tow car to nearest town 8 minutes away but, Autovia told driver to bring car to nearest contracted repair station which was almost 2 hours away. running late had to book hotel. Next morning , repair station said they have no contract with Autovia and now, I was towed another 2 1/2 hours to Bari. Got almost $500 towing bill which I disputed. For months they would not respond. went through italian consumer agency which I won they case. They were supposed to send me the awarded amount but never did. Had to go through an attorney general and force them to pay. They were supposed to pay in euros and what they did was send me the equivalent in US dollars which with the exchange rate , I was losing approx. $50.00 short. Tried calling and emailing them and they never responded back I have been fighting them for almost 3 years now!!! The worst of the worst of car rentals in Italy!!!