I found Autumna very useful,it saved me having to go on numerous sites,it was all there in one go. I have now moved into my over 60s flat, so Thankyou very much Autumna for all your help.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
At a particularly stressful time while looking for options for care homes for respite care for just one week, Autumna were so helpful. Most care homes only offer two weeks minimum as respite care, but... See more
Company replied
I have found Autumna to be very helpful at a very stressful time.I have been able to select areas that are within distance to where I want to look.I have received a good selection to look at and impor... See more
Company replied
The service was easy to use and provided a list of homes that could meet my step mothers needs. Previously I had been trying to identify suitable homes and was finding it difficult. Home managers als... See more
Company replied
Company details
Written by the company
Find the right Elderly Care with Free Expert Advice and the most detailed searchable Directory of Care Homes, Nursing Homes, and Homecare services in the UK.
Contact info
Park House, 89 Warwick Park, TN2 5ET, Tunbridge Wells, United Kingdom
- 01892 335 330
- info@autumna.co.uk
- autumna.co.uk
4.7
Excellent
152 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really prompt response
Really prompt response
Gave some useful information to pass onto our clients looking into care homes in their area
24 October 2024
Unprompted review
Reply from Autumna
Thank you for such a lovely review! Please give us a call at anytime if you need any further assistance for your clients.
Very easy to use and find what you need
Very easy to use and had direct responses from Care homes the day after submitting my enquiry. Found a very good home for my dad using this service.
17 October 2024
Unprompted review
Reply from Autumna
Thank you for such a lovely review and we are really pleased to hear that you found our service useful. I hope your dad settles in well at his new care home and please come back to us if you ever need any further support.
Great service
Great service. In what is a hard time for families, the service is quick and unobtrusive. Staff seem very friendly and supportive
22 October 2024
Unprompted review
Reply from Autumna
Hi Karen, we are really pleased to hear that you have found our service and team so helpful. Please do get back in touch if there is anything else we can help you with in the future.
Good company good feedback
8 October 2024
Unprompted review
Reply from Autumna
Thank you John for your kind and positive words. Please don't hesitate to get back in touch should you need us again in the future.
I was helping a friend find the right…
I was helping a friend find the right sort of supported living for her. The MacArthy stone resales was the one we choose and made an offer in Ipswich . Although the costs on supported living may seem high to some the value for money for supported independent living opposed to the care home fees makes it affordable.lots of good information on the website and help if you need it
18 October 2024
Unprompted review
Reply from Autumna
Hi Lynne. Thank you so much for your review which just shows how retirement living can be a great alternative to a care home. We wish your friend all the best with her move and hope everything goes well! All the best.
Reply from Autumna
Thank you for your feedback- really pleased to hear that you found our service easy to use.
In the complexity of elderly family…
In the complexity of elderly family needing extra care, info as where to start. I have found this service excellent, in usefull relevant info.
Well done team.
1 October 2024
Unprompted review
Reply from Autumna
Thank you Sandra for such a wonderful review. The team are absolutely thrilled that you found the service useful and are here for you anytime should you need anything further.
Finding a care home
My family suddenly had to both try and deal with the ways of the NHS and then find an appropriate care home. I was grateful that Autumna provided a very simple way of generating appropriate homes in the local area. The follow up emails are also appropriate.
14 October 2024
Unprompted review
Reply from Autumna
We are really pleased to hear that you found our service helpful and easy to use. Please come back to us at anytime if you need any further support at any stage of your journey!
Professional service with excellent follow up contact.
Excellent follow up contact.
4 October 2024
Unprompted review
Reply from Autumna
Thank you for the feedback comments Deborah. Our follow up team will be really please to know that their hard work and dedication is appreciated!
Comprehensive service
They are pro active in keeping in touch with people and contacting providers about opportunities to buy/rent and visit retirement and care facilities.
24 September 2024
Unprompted review
Reply from Autumna
We are thrilled to hear that you found our service helpful. We understand how important it is to be proactive in helping families find the right care and retirement options. Please do come back to us at anytime!
Very professional support and advice…
Very professional support and advice from Tosin at Autumna. Good options forwarded and good follow up procedure.
20 September 2024
Unprompted review
Reply from Autumna
Thank you very much for your feedback and kind words. I am pleased that you have found our services helpful during your search. Please come back to us at anytime should you need any further help! Best wishes, Tosin
Friendly approach and helpful
5 September 2024
Unprompted review
Reply from Autumna
Thank you for your comments Brian. We are friendly and helpful so it's much appreciated when one of our clients puts it into words! Be sure to get back in touch if there is anything else we can help you with in the future.
Always keeping in touch home for mum without being…
Always keeping in touch without being pushy politexx
9 August 2024
Unprompted review
Reply from Autumna
We are really pleased to hear that you were happy with our service and our sensitive but positive way of keeping in touch. We are always here to help you in the future! Very best wishes to you and your mum.
The lady on phone was helpful
The lady on phone was helpful, putting where I needed to be, searching for residential places, for a gentleman I know, especially with in a 12 mile radius of where I live
31 July 2024
Unprompted review
Reply from Autumna
So good to hear that we were able to help you and your friend. Please be sure to get back in touch if you would like any more support or assistance in the future.
Although I am still undecided as to…
Although I am still undecided as to what and where to move to, I welcomed the help given from Autumna and as soon as I feel more able to make a decision I will be in touch to see if you have anymore new developments.
Thank you.
5 August 2024
Unprompted review
Reply from Autumna
Hi Shirley. Thank you so much for your lovely review. Do come back to us when you are ready, and in the meantime, best of luck with your search!
Very patient and helpful
15 July 2024
Unprompted review
A useful service when trying to choose care.
Their forms were clear and easy to complete. They asked sensible questions about the type of help I needed and what I could afford to pay. They asked relevant questions about my home situation without being intrusive or personal.
The shortlist was about the right length, not overwhelming however, some of the businesses did not provide care in my area, or did not provide all the services I needed.
It was good to get follow up contact.
8 July 2024
Unprompted review
Reply from Autumna
Hi Kay, we are really pleased to hear that you found both our form and service helpful and sensitive. Sometimes we only have certain information about providers, but glad to hear the majority of services were in the right area for you. Do get back in touch if you need any help now or in the future.
Quick response from care homes…
Quick response from care homes available in the area
10 July 2024
Unprompted review
Reply from Autumna
Really pleased to hear that you received quick responses from the care homes- we know how important this is for finding the right care. Please do come back to us at any time if you have any questions or would like any further support!
Assistance in identifying possible…
Assistance in identifying possible residential faciyis always helpful
17 June 2024
Unprompted review
Reply from Autumna
Hi there. Really glad to hear that you found our service helpful and we could assist you in identifying some possible options. Please come back to us at anytime should you need any further help!
Reply from Autumna
Thank you very much for your feedback and we are so glad to hear that you found our service caring and helpful. Please do come back to us anytime if you need us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.