Easy to post for free on Avail which includes Realtor.com and get listed on multiple sites. I got qualified applicants. Tips: Limited number of PHOTOS allowed so decide which are most important to sh... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Avail seems like a new product. I really like the format of the leases and some of the other documents. They need to make it a little easier to find documents and edit leases/documents but overall it... See more
Company replied
Loved all the information the site gave. I would definitely use it again. My tenant completed her application without any problems. It’s a little touchy feeling and has a habit of logging you out, but... See more
Company replied
I used this site to do an application for my apt. IT went smooth. I got approved and found my landlord uses a different service for their rent collections. it is a good tool to add multiple appli... See more
Company replied
Company details
Written by the company
Avail, by Realtor.com, is rental property management software that enables landlords to advertise their rental property listing across top rental sites, screen tenants with customizable questions, request in-depth background checks, create and sign state-specific leases, collect rent, track your rental income and expenses, and much more — all online. 1M+ landlords use Avail because it’s the only end-to-end platform that helps you scale from beginner landlord to professional with tools, support, and education.
Contact info
901 E. 6th St., Suite 500 , 78702, Austin, United States
- 3122929347
- support@avail.com
- avail.com
3.9
Great
390 reviews
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Avail wants entirely to much personal…
Avail wants entirely to much personal information to simply post and ad.
2 October 2025
Reply from Avail
Hey Jeffery,
Thank you for letting us know about your experience. We completely understand your concern about the information requested when posting a listing. At Avail, keeping our community safe and creating trustworthy rental experiences are really important to us.
That’s why all users, both landlords and tenants, go through an identity verification process. For landlords, this step is prompted when publishing a listing to help confirm authenticity and vet potential renters, preventing fraudulent activity on both sides.
We know it can feel like an extra step, but it’s one that helps make sure everyone using Avail can rent and list with confidence. Thank you again, for taking the time to share your feedback!
Reply from Avail
Hi Tom,
Thank you for sharing your feedback! We’re so glad to hear that you’ve had a positive experience with our Customer Service team. Providing responsive, helpful support is a top priority for us, and it’s wonderful to know that our efforts are making a difference.
We appreciate you taking the time to share your experience and for being part of the Avail community!
Annoying to use. Not user friendly.
The platform is decent for posting listings, but it’s extremely frustrating to use when collaborating with others. It automatically logs you out about every 20 minutes, causing you to lose any unsaved work. After losing my progress multiple times, I’ve had to start drafting everything in Word before entering it into Avail. This constant issue makes editing and communication a headache. Overall, it’s a functional tool, but the poor session management and workflow interruptions bring it down to two stars.
4 October 2025
Unprompted review
Reply from Avail
Hey Chris,
Thank you for sharing such detailed feedback. We’re glad to hear Avail has been helpful for posting listings, but we’re truly sorry for the frustration caused by the session timeouts and collaboration challenges you’ve experienced. We completely understand how disruptive it can be to lose progress, especially when working with others on the same property.
I’ve shared your comments with our development team so they can review session timing and look for ways to make editing and collaboration smoother. Feedback like yours helps us focus on improvements that make Avail easier and more reliable for every landlord.
Thank you again for taking the time to share your experience and help us make Avail better.
Functionally works, but poor end user experience for tenant/applicants
After a thorough review of owner landlord property management software, we picked Avail. The applicant management process is bad, clunky, confusing, and misleading.
The "dashboard" tells you nothing about the stage people are in. Did they click the application link and leave immediately, filling nothing? Did they fill it, but not pay for background checks? Are the checks done and paid for, but they now have to log in a second time to authorize sharing the report they paid for?
It's also dumb to have them create an account before applying. Leave that to when they are signing. Why can't applicants fill out a form without an account, once, and not have to re-login later to share the credit report they requested?
We would have happier tenants if we gave them papers to fill and ran our own reports for them for less $$ on transunion (about $7 cheaper). Software is supposed to make processes easier, and this feels like it's only easier for dealing with multiple properties in bulk, for the landlords. Not end-user-friendly.
29 September 2025
Unprompted review
Reply from Avail
Hi Marc,
Thank you so much for taking the time to leave such a detailed and honest review. We truly appreciate you highlighting these important end-user experience points, and we completely agree that property management software should simplify processes for both landlords and applicants.
You’ve touched on a key area for improvement: the applicant dashboard. The good news is we’re actively prioritizing updates to introduce more detailed application statuses, providing a clearer picture of where potential tenants are in the process, including updates on requested screening reports (pending, incomplete, completed). This is a top focus for our product team.
We understand that mandatory account creation can feel frustrating. The purpose of requiring an account is to create a reusable Applicant Renter Profile, helping applicants avoid re-entering personal and historical application details for future properties. Once an applicant has applied to one property or completed their Renter Profile, they can easily share their completed application and screening reports with other landlords—even those not using Avail. We recognize that having to re-login to share a report they’ve already paid for can feel cumbersome, and we are actively working to streamline this process while making the initial sign-up flow more intuitive and user-friendly.
Your feedback is invaluable, as it reinforces that our work on the landlord side must be matched by an effortless, transparent, and respectful experience for tenants. Thank you again for helping us get this right. We are dedicated to making Avail the best platform for everyone involved in the rental process.
The transparency of what the tenants are doing in setting up their rent payments
The transparency of what the tenants
24 September 2025
Reply from Avail
Hey David,
Thank you for sharing your feedback! We’re thrilled to hear that you appreciate the transparency our platform provides in tracking tenant rent payments. Making it easy for landlords to stay informed and feel confident about the process is exactly what we aim for. Your experience motivates us to keep improving and providing a seamless experience for both landlords and tenants.
Good customer service
Hard to find, but once I talked to someone, he was very helpful.
19 September 2025
Reply from Avail
Hi Alan,
Thank you for sharing your feedback! We’re glad to hear that once you connected with our team, you received helpful support. We understand that sometimes reaching the right person can be tricky, and we appreciate your patience. Your experience helps us continue improving, and we’re here to make every interaction as smooth as possible.
Reply from Avail
Hey Bryan,
Thank you for sharing your experience with us. We understand how important it is to receive a steady flow of inquiries, and we’re sorry to hear that you’ve only received two so far. The number of leads can depend on several factors, such as market demand in your area, listing details, and seasonality.
Our team would be happy to review your listing with you and provide suggestions that may help increase visibility and attract more prospective tenants. Please don’t hesitate to reach out so we can work together to improve your results. We're here to help by phone Monday through Friday from 8 a.m. to 6:30 p.m. CST at 312-292-9347, and email support is available at support@avail.co.
We truly appreciate your feedback, as it helps us continue refining our platform to better serve the Avail community.
Rent
Customer service was very efficient and very helpful and answered all my questions .
18 September 2025
Reply from Avail
Hi Debra,
Thank you for your fantastic feedback! We are so pleased to hear that our customer service team was able to provide a helpful and efficient experience for you.
Our goal is to ensure every user feels supported and has their questions answered completely, and your review confirms that our team is achieving that. We truly appreciate you taking the time to share your positive experience!
Simplicity & Efficiency
Good website
Has many roots
The landloards & tenants have all the opportunities to apply and find what they need.
Thanks for the simplicity and the efficiency.
Othman
19 September 2025
Reply from Avail
Hey Othman,
Thank you for your wonderful review! We’re so glad to hear that you find our website easy to use and efficient.
Our goal is to make property management simpler and more accessible for everyone, and it’s great to know that both landlords and tenants are finding what they need. Your kind words inspire our team to keep improving, and we truly appreciate you taking the time to share your positive experience!
you don't reply to my messages!!
you don't reply to my messages!!! feels like i've been blackballed. i've call! texted! and email!!! and nada!!!!
18 September 2025
Reply from Avail
Hi William,
We’re truly sorry to hear about the frustration you’ve experienced, and completely understand how upsetting it must feel to be left waiting for a response. Please know that we value every user and your messages are important to us.
We’d love the chance to make this right—please reach out to us directly, Monday through Friday from 8 a.m. to 6:30 p.m. CST at 312-292-9347, and our team will work with you to resolve any issues.
Avail has been great all around
Avail has been great all around. No complaints at all.
12 September 2025
Reply from Avail
Hey WelMar,
Thank you so much for sharing your experience! We’re thrilled to hear that Avail has met your expectations and that you haven’t had any issues. It’s wonderful to know that our platform is helping make property management easier for you, and your feedback motivates our team to continue delivering reliable, high-quality service.
If you ever need any support or have ideas to improve your experience, we’re always here for you!
Great value for property management needs!
Great services for the money. Customer service has improved greatly in the last 6 months. There are a few glitchy things here and there, but overall it is a great value and I enjoy the full service, one-stop management software.
18 September 2025
Reply from Avail
Hey Pamela,
Thanks for taking a moment to tell us about your experience! We’re delighted that you see the value in the Avail platform and that our customer service improvements over the past months have made a positive impact. We know that occasional technical errors can be frustrating, and your feedback helps us focus on the areas that matter most. It’s wonderful to hear that you’re enjoying the convenience of having a full-service, one-stop management solution, and we look forward to continuing to provide you with reliable tools and support.
Cumbersome for more than one user
Cumbersome for more than one user, ie; an owner and a manager. Takes too long for the review process prior to publishing and your chat bot suggested rebooting the publishing process after 12 hours which was bad advice as it just put me back to the beginning.
17 September 2025
Reply from Avail
Hi Elaine,
Thank you for sharing your experience with us. We completely understand how frustrating delays in the review process can feel, especially when managing a property involves more than one person. Our review process is in place to help protect both landlords and tenants, but we recognize that the timing can sometimes create challenges. We truly apologize for any inconvenience this caused, and for the advice to restart the publishing process, which unfortunately wasn’t the right direction.
We’re actively exploring ways to make this step smoother and faster for our users. Your feedback helps us identify where improvements are most needed, and we’re grateful you took the time to share it with us.
I’ve previously used FB Marketplace to…
I’ve previously used FB Marketplace to post listings. Within a months time Avail found higher quality people, and they post your listing on Many other rental sites automatically. I am very happy that I took a risk to try something new to attract tenants. Thank you Avail 👍👍
13 September 2025
Reply from Avail
Hey Lori,
Thank you for sharing your journey with us! We're delighted to know that using Avail helped you find the right tenants more quickly and easily. It's incredibly rewarding to hear that our goal of making the rental process smoother and more effective is truly making a difference for you. We appreciate your trusting Avail and look forward to continuing to be a part of your success!
Good customer service
The most important: Avail’s Customer Service, excellent support.
13 September 2025
Reply from Avail
Hi Romel,
Thank you for highlighting our customer service! We’re so glad to know that the support you received made a positive difference. Providing excellent, reliable service is at the heart of what we do, and your feedback means a lot to our team. We’re grateful for your trust and look forward to continuing to be here when you need us.
The Avail Staff is very responsive
12 September 2025
Reply from Avail
Hey Maria,
Thanks for the great feedback! It's fantastic to hear that our team's support has been so helpful and responsive. We're committed to providing the best service possible, and knowing we're succeeding means a lot to us. Please don't hesitate to reach out if there's anything else we can do for you.
Reply from Avail
Hi Frances,
Thanks for the great feedback! We're so glad you've had a positive experience with Avail and found the platform helpful. We appreciate your support and are here to help whenever you need us!
Wonderful and easy!
The lease process was very easy and the renewal too. Very happy with this tool!
2 September 2025
Reply from Avail
Hi Diane,
Thanks so much for the feedback! It's fantastic to hear that both the lease process and the renewal went smoothly for you. Making rental management easier and more efficient is exactly what we aim for, so we're thrilled that Avail is helping you do that. We truly appreciate your kind words!
Would recommend!
We run just a few rentals, and Avail has been great. The platform is relatively easy to use, both for us and for tenants, and in the few instances phone support has been needed, they've been available and super helpful.
11 September 2025
Unprompted review
Reply from Avail
Hey Robert,
Thank you so much for taking the time to share your experience! We're thrilled to hear that Avail has made managing your rentals easier for both you and your tenants. It's great to know that our platform is user-friendly and that our team has been available and helpful. Your feedback motivates us to keep providing reliable, responsive service. We truly appreciate your trust and look forward to continuing to support you.
⭐️⭐️⭐️⭐️⭐️
I can’t say enough great things about AVAIL! The platform is easy to use, reliable, and made advertising my house a seamless experience. What really sets them apart, though, is their customer service — truly the best I have ever encountered. Every interaction was friendly, responsive, and genuinely helpful. It’s rare to find a company that goes above and beyond for their customers the way AVAIL does. Highly recommend!
7 September 2025
Unprompted review
Reply from Avail
Hi Shirin,
Thanks so much for the wonderful review! We're so glad that Avail made advertising your home a smooth and stress-free process for you. It means a lot to hear that our customer service stood out—our team is committed to being responsive and helpful. We truly appreciate your recommendation and the opportunity to support you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.