Easy to post for free on Avail which includes Realtor.com and get listed on multiple sites. I got qualified applicants. Tips: Limited number of PHOTOS allowed so decide which are most important to sh... See more
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Review summary
Created with AI, based on recent reviews
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Avail seems like a new product. I really like the format of the leases and some of the other documents. They need to make it a little easier to find documents and edit leases/documents but overall it... See more
Company replied
Loved all the information the site gave. I would definitely use it again. My tenant completed her application without any problems. It’s a little touchy feeling and has a habit of logging you out, but... See more
Company replied
I used this site to do an application for my apt. IT went smooth. I got approved and found my landlord uses a different service for their rent collections. it is a good tool to add multiple appli... See more
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Company details
Written by the company
Avail, by Realtor.com, is rental property management software that enables landlords to advertise their rental property listing across top rental sites, screen tenants with customizable questions, request in-depth background checks, create and sign state-specific leases, collect rent, track your rental income and expenses, and much more — all online. 1M+ landlords use Avail because it’s the only end-to-end platform that helps you scale from beginner landlord to professional with tools, support, and education.
Contact info
901 E. 6th St., Suite 500 , 78702, Austin, United States
- 3122929347
- support@avail.com
- avail.com
3.9
Great
390 reviews
Replied to 90% of negative reviews
Typically replies within 1 week
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People also looked at
They are able to resolve the issue(s) I…
They are able to resolve the issue(s) I called about
7 November 2025
Unprompted review
Reply from Avail
Hi Carlton,
Thank you for sharing your experience with us. We’re glad to hear that our team was able to resolve your issue and provide the support you needed. Your feedback means a lot, and we’re always here if you need assistance in the future. Thanks for using Avail!
Avail seems like a new product
Avail seems like a new product, and unfortunately, it really shows. The platform is confusing and it’s hard to find or edit important documents like leases. The layout isn’t user-friendly at all, which makes managing rental properties frustrating. I also had an issue recently, and getting in touch with customer support was a nightmare — it took forever to reach someone. Although the representative was polite, the overall experience was stressful and inefficient. The system needs major improvements before it can be considered reliable or worth using.
2 November 2025
Unprompted review
Reply from Avail
Hi Xavier,
We’re sorry to hear about your experience navigating the Avail site. Our goal is to make property management simple and intuitive, and we regret that this wasn’t the case. Our support team is always available to guide you through the platform, share navigation tips, and help you get the most out of your account.
We’re also expanding our Customer Care team to reduce wait times and improve overall response speed. Your feedback is being shared with our product team to help inform future updates.
We have some significant improvements coming to fruition soon, and we hope you decide to stick around and see what Avail becomes. While it's preferred not to need support, our Customer Care team will continue to be here to help with any issues that you or your tenants have along the way.
Reply from Avail
Hi George,
Thank you for taking the time to share your feedback. It’s great to know that your experience with Avail has been positive so far. If you ever have suggestions or run into questions, our Customer Care team is just a message or call away. Thanks again, and we look forward to continuing to support you!
Excellent property management system
Excellent property management system; exceptional customer service
29 October 2025
Reply from Avail
Hi Jeff,
Thank you for sharing such kind words about the Avail platform! It means a lot to hear that our property management tools are meeting your needs. If there’s ever anything we can do to make your experience even better, please don’t hesitate to reach out to our Customer Care team.
Great, and easy to navigate
Very easy to navigate for landlords, pretty happy with it thus far.
22 October 2025
Reply from Avail
Hi Sam,
Thank you for sharing your Avail experience with us! We're so happy to hear that you are pleased with how easy the site is to navigate. If there's ever anything we can do to make your experience even better, please don't hesitate to reach out. Our Customer Care team is here and ready to help if/when you need it!
My new go to application or rentals
Avail seems like a new product. I really like the format of the leases and some of the other documents. They need to make it a little easier to find documents and edit leases/documents but overall it's been my go to application for my rental properties. I had an issue the other day and it wasn't the easiest to contact but when I did get a representative the issue was resolved quickly and he was wonderful to work with. Once they do a few little tweaks it'll be a fantastic program to use.
30 September 2025
Reply from Avail
Hi Neicy,
Thank you for sharing your experience with us! We’re glad to hear that you’re happy with the format of our state-specific lease. You mentioned wanting it to be easier to find and edit your lease documents, and I’ve passed that feedback along to our product team for review. We truly value input like yours because it helps us continue improving the platform.
I also understand how frustrating long wait times can be when you’re working hard to resolve an issue. I’m happy to share that our team is growing, and we expect this to help reduce wait times moving forward.
If there’s ever anything else you’d like to share or need assistance with, please don’t hesitate to reach out to our Customer Care team. We’re happy to help however we can!
Reply from Avail
Hi Nicholas,
Thank you so much for the kind words! We're glad to hear you're finding value in our services. If you ever need anything else, please don't hesitate to reach back out. We're always happy to help where we can. Thanks again!
Reply from Avail
Hi Sherry,
Thank you so much for the 5-star review! We’re glad to hear you found our team helpful. Feedback like this truly means a lot and keeps us motivated to keep improving. Thanks for choosing Avail!
Avail.co real estate rental website
Syndicates to a lot of other related rental listing services... Not necessarily accurately.... And is a bit limited in the format of information it provides, about applicants and rental properties. The price is certainly right, for landlords, anyway ?!
17 October 2025
Reply from Avail
Hi Sparkie,
Thank you for taking the time to share your feedback. We appreciate you highlighting both what’s working well and what could be improved. Our platform syndicates listings to multiple rental sites to expand visibility, and we’re continuously working to improve the accuracy and formatting of that information.
We’re glad to hear you find our pricing reasonable, and we truly value your input as it helps us make Avail better for everyone. If you ever have specific suggestions or questions, please feel free to reach out. We’re always happy to help.
Impossible to get my account unlocked i provided ID but still locked
My account is locked
Despite providing ID and
Property docs
???
🤔🤔🤔🤔
15 October 2025
Reply from Avail
Hi Lee,
We’re sorry to hear about the trouble unlocking your account. We completely understand how frustrating that can be, especially after you’ve already provided your ID and property documents.
We take verification seriously because it helps keep our platform safe from fraudulent listings and payments. This process ensures that anyone listing a property through Avail is the rightful owner or has proper authorization to do so.
We know it can feel tedious, but these measures are in place to protect both landlords and tenants. Please reach out to our team at support@avail.co so we can review your case and help get this resolved as quickly as possible.
Thank you, and we look forward to resolving this with you soon!
Very efficient process to screen tenants
17 October 2025
Reply from Avail
Hi Janet,
Thank you so much for sharing your experience with us! We are happy to hear that you are finding ease in screening tenants by using Avail. We hope that the efficiency of this process has helped you to find the best tenant for your rental. Please do not hesitate to reach out to our Customer Care team with any questions. We're here and happy to help!
Felt my application fee was all that…
Felt my application fee was all that was wanted. No one ever reached out to ask me for help. No one followed up about other properties available.
8 October 2025
Reply from Avail
Hi Jermaine,
Thank you for sharing your feedback. Our goal is to make the application process as easy and transparent as possible, and we’re sorry to hear your experience didn’t meet expectations or result in securing the property you applied for.
While Avail doesn’t manage any properties directly, you can continue your search on Realtor.com, where you’ll find available rentals in your area and can filter results based on your needs.
Additionally, you can share your completed Avail application and screening reports with other potential landlords to save time during your search.
Avail also offers Credit Building and other helpful tenant features. To learn more, please visit: www.avail.co/tenants/features
If you have any questions or need help sharing your application, please don't hesitate to stay in touch. Our team is here Monday through Friday from 8:00 a.m. to 6:30 p.m. CST at (312) 292-9347 or support@avail.co. We hope to hear from you soon!
My experience has been great!
My experience has been great working with the Avail team!
14 October 2025
Reply from Avail
Hi Deborah,
Thank you for sharing your experience! We are happy to hear that you are pleased with our team and the Avail platform overall. If there's ever anything we can do to help make your experience better, please do not hesitate to reach out. Our team is here and ready to help.
Avail is great but they definitely need…
Avail is great but they definitely need to invest into an app for landlords and tenants
10 October 2025
Reply from Avail
Hi Palen,
Thank you for sharing your experience with Avail. While we don’t currently offer a standalone app, our mobile-optimized site makes it easy to access your account from any device.
We really value your feedback and would love to learn more about what features would be most helpful to you. Please feel free to reach out to us at support@avail.co at any time.
Reply from Avail
Hi Paula,
Thank you for your feedback! We’re glad to hear you find our platform a helpful resource for renting apartments. We strive to make the renting process as smooth and easy as possible, and your support means a lot to us.
If there's ever anything we can do to help make your experience better, please don't hesitate to reach out. Thanks again!
I love the quick response
I love the quick response. I also like how I'm addressed by my name respectfully.
4 October 2025
Reply from Avail
Hi Alesia,
Thank you for taking the time to share such kind feedback! We’re so glad to know our quick responses and personal touch made a difference. Please feel free to reach out anytime. Our team is here and happy to help!
Reply from Avail
Hey Alan,
Thank you for your feedback! We’re glad to hear that our understanding of the rental market shines through in your experience. At Avail, we’re dedicated to creating tools and resources that truly support independent landlords and tenants, and it’s great to know that effort stands out.
We appreciate you taking the time to share your thoughts and for being part of the Avail community!
Denied property tax proof of ownership and said This decision is final, and no further details can be provided.
UPDATE RESOLVED: replied and followed up and I have no issues with my account. Cheers, and kudos to them for reaching out after.
===
Blocked my listing and account saying "This decision is final, and no further details can be provided." after I provided
1. id verification
2. property tax document proving proof of ownership
3. landlord's lease
4. explicit written permission in multiple forms
5. I offered to provide bills too.
Only to deny me with "decision is final and no further details". One possible conclusion is the lady is on a power trip because she didn't like me trying to be thorough earlier? What. the. Ridiculous.
Exchange:
Giselle Castellanos (Avail)
Oct 9, 2025, 1:41 PM CDT
Dear namehere,
We have received the documents submitted following the suspension of your Avail account. After a thorough review, we will not be restoring access. This decision is final, and no further details can be provided.
Kindly,
Listing Support Team
===
Oct 9, 2025, 1:30 PM CDT
1. Previously attached the property tax document, I included the image below again for convenience.
2. Attached written permission (in pdf and .eml form) where landlordname agrees to allow me to sublease as per written permission which to us was a formality but we did do it for cases like this where we needed to follow legal rules.
I have numerous other texts and emails between us or she can confirm to you that I have written permission to do so. I have more I can correlate for you if you would like to verify both of our addresses and our lease agreement but I hope all of this and landlordname completing the ID verification link included originally will be sufficient. Let me know if you would like anything else.
3.our lease agreement see attached PDF
image.png
This is the worst customer support and I'm quite upset so I'm taking the time to write this. Funny how it seems there might be fake listings but after I went through all this effort, they remove me? I did delete and relist but that shouldn't trigger this sort of response.
7 October 2025
Unprompted review
Reply from Avail
Hi Adam,
We’re very sorry for the confusion and frustration this situation caused. It looks like your account issue was the result of an internal error during the verification review process, and we’re glad to see it’s since been resolved and your listing has been approved.
We truly appreciate your patience and understanding while our team worked to correct the mistake. If you have any further questions or need help managing your account, please don’t hesitate to reach out to us at support@avail.co.
Reply from Avail
Hey Ted,
Thanks so much for your review! We’re happy to hear you’ve had a great experience with our communication. Clear and helpful support is something we always aim for, and it’s great to know that came through!
Please don't hesitate to reach out if you need anything moving forward!
Reply from Avail
Hi Stewart,
Thanks so much for your kind words! We’re so glad to hear our team has been helpful. Making the rental process easier for landlords and tenants is what we aim for every day, and it’s great to know it’s working.
We truly appreciate you taking the time to share your experience and look forward to continuing to support you whenever you need us!
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