Initial purchase was an excellent deal via price comparison site. On receipt of policy confirmation I had to resolve one minor issue. This was done efficiently by staff at call centre within minutes.... See more
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Originally went through Money Supermarket and everything went well up to payment when for some reason wouldn’t accept new credit card. Phoned and your representative was really good and very patient.... See more
I needed help with renewing my world wide holiday insurance My son helped me, Advantigo seemed to have all the features I needed, we looked at others but kept going back to Advantigo, the thing th... See more
Back story: I bought insurance thru a well known comparison website. I ended up with insurance to the wrong countries. I'm still scratching my head as to how. It was not Avantigo's mistake; they got... See more
Company details
About Avantigo
Written by the company
Avanti Go travel insurance is available through price comparison websites, allowing you to find our best deal for your holiday with ease. We’re different from regular Avanti Travel Insurance in that we’re specifically designed to keep premiums low so everyone can travel with reassurance.
Our travel insurance is suitable for the whole family, with no upper age limit and cover available for a wide range of pre-existing medical conditions. When you choose Avanti Go, you’ll have 24/7 emergency medical support, so when you travel, you’ll know you’re in safe hands.
We offer both single trip insurance, which covers one trip abroad, and annual multi-trip insurance which gives you the flexibility to travel as and when you please, with no extra fuss. Optional add-ons are available for cruise trips and gadgets, with specialist benefits such as missed port departure and unused excursions for cruises and protection against loss, theft and accidental damage to your gadgets.
If you have any questions about our travel insurance, our customer service team will be happy to help. They're available Monday to Friday, 8:30am to 6pm, and Saturday, 9am to 5pm. You can reach them using the contact details below.
visit our website
Contact info
Griffin House, RH10 1DQ, Crawley, United Kingdom
- 0333 014 2722
- customerservices@avantigo.com
- avantigo.com
4.7
Excellent
2k reviews
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Booked through Moneysupermarket.com
Booked through Moneysupermarket.com. Good price for annual European travel insurance.
16 September 2026
I had to make a recent amendment to my…
I had to make a recent amendment to my policy. Spoke to an actual human and it was all very easy.
15 September 2026
Good price but long multiple medical…
Good price but long multiple medical questions to choose from
15 September 2026
Excellent website
Excellent website, easy to use and see results. Value for money on an over 80 yr travel insurance, extremely competitive.
15 September 2026
Fun but too short
8 September 2026
Very long confusing questions with both…
Very long confusing questions with both a yes and no answer. Difficult to follow the train of thought and easy to get wrong.
15 September 2026
Quick to answer & helpful
Back story: I bought insurance thru a well known comparison website. I ended up with insurance to the wrong countries. I'm still scratching my head as to how. It was not Avantigo's mistake; they got their intel straight from the comparison website.
When I called, yes, you have to sit thru a tad long recording but when you want to speak to a human they're very quick to answer. The process of getting it corrected was easy & quick and if you do it in time they refund the difference.
15 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Absolutely useless insurance company
Absolutely useless insurance company! Avoid at all costs! It was impossible to make contact with the N American emergency helpline when I had an accident on holiday in Canada in May 2026, fracturing my shoulder blade. Every phone call failed to connect (I even contacted the UK emergency line and they could not get through either). Now in September, three months on from submitting my claim for payment of hospital expenses, I am still waiting for settlement of the hospital bill or any explanation of the delay. The hospital is now referring my case to a collection agency.
I have had no meaningful communication whatsoever with AvantiGo or Ergo apart from a couple of standard email acknowledgements and apologies from telephone agents. I submitted a complaint. Today I have been offered £50 compensation and was told my case is with the N American office; the agent who phoned me was unable to say if or when the fees will be paid. What use is that when I am being referred to a Canadian collection agency?
15 September 2026
Unprompted review
Reply from Avantigo
Dear MJB,
Thank you for your review, I am sorry you are unhappy with your recent encounter with AvantiGo.
I am sorry to hear of your recent accident and subsequent claims experience. Unfortunately as you have not provided any details regarding your policy I am currently unable to assist you. I have requested more information via Trustpilot so that we can escalate the matter with the claims team.
Once again, please accept my sincere apologies for the inconvenience and any frustration caused.
Kind Regards
Michelle
UPDATE - I have now escalated this with the claims team and have asked that they make contact with you.
Cheap travel insurance I didn’t use it…
Cheap travel insurance I didn’t use it but was easy to set up.
15 June 2026
Quick and easy to do.
7 September 2026
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