This company keeps getting worse. They've always been poor responders, but when your company has a small issue that could have a drastic affect you might think they would be on the case. Not so, we... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
We transferred our VAT representation to AVASK this year, and the only regret is not making the switch sooner. Their team has been consistently responsive, professional, and proactive at every step. A... See more
Company replied
We are very pleased with the service provided by our Tax consultant Shu Chun (Iris) Hsieh. She is a gem and provides a great customer service. She is always available to help and assist whenever we h... See more
Company replied
Kevin was so incredibly helpful with providing us with the paperwork needed to clear our shipment at customs. He was available quickly on the phone for support and even liaised directly with our Amazo... See more
Company replied
Company details
Written by the company
We are AVASK, an international firm of tax experts with a well-reputed specialism in global e-commerce expansion, international taxation, business consultancy, and advisory services. AVASK works with the most outstanding and proactive professionals to deliver excellent value for more than 10,000 e-commerce sellers and companies across the world. We have a presence in the UK, Europe, the USA, UAE, China, and Australia, and our collective eyes are set on the horizon, looking for new marketplaces and opportunities to enhance and enable our clients’ businesses to flourish and grow. Our drive and ambition are focused solely on building success through cross-border activities by delivering clear and simple advice and devising new strategies that will ensure growth and development. AVASK knows that understanding indirect tax obligations in the global marketplaces can be a daunting task and a littered minefield, which is why we employ the best consultants and tax experts who are solely focused on eliminating those tax issues and allowing you to focus on your primary concern: running your business. We further believe in building strong client relationships and personally tailoring solutions to help our clients reach their business goals and objectives. The whole AVASK team is completely committed to providing clients’ businesses with the highest quality of service and a highly entrepreneurial mindset. Our team are also fluent in many of the world’s languages, including English, French, German, Spanish, Italian, Greek, Russian, and Polish, along with Arabic, Mandarin, and Cantonese. We are proud to celebrate that our customers are at the heart of everything that we do, which is why our mantra is: WHAT MATTERS TO YOU, MATTERS TO US...
Contact info
United Kingdom
- avask.com
3.6
Average
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very friendly staff
Very friendly staff. They understood my urgency on some issues and accommodated that. They put customers first. Extremely happy to have worked with them on EU and UK VAT services.
23 August 2025
Unprompted review
Reply from AVASK
Hey ArDi Brands,
Thank you for your kind words! We’re delighted to hear that you've received quick replies from our team and have been able to provide you with the knowledge and support needed.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards,
Gianfranco
Professional and Supportive Team
I had a great experience working face to face with Avask. The team was professional, approachable, and very knowledgeable, making the whole process clear and straightforward. I highly recommend their services!
21 August 2025
Unprompted review
Reply from AVASK
Hey Vince,
Thank you for your kind words! We’re delighted to hear that you've received quick replies from our team and have been able to provide you with the knowledge and support needed.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards,
Gianfranco
Thanks so much to Kiara for helping me…
Thanks so much to Kiara for helping me and answering all my questions.
22 August 2025
Unprompted review
Reply from AVASK
Hey Rocco Di Capua,
Thank you for your kind words! We’re delighted to hear that you've received quick replies from our team and have been able to provide you with the knowledge and support needed.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards,
Gianfranco
5*****
my dealings with the AVASK team have been nothing but positive, lewis was very attentive and took a lot of time to walk me through every step I needed to take to grow my business. And gianfranco has been very helpful with assisting me in talking to the tax offices so i can get my registrations and start selling internationally. thanks guys
21 August 2025
Unprompted review
Reply from AVASK
Hey Snoopy,
Thank you for your kind words! We’re delighted to hear that you've received quick replies from our team and have been able to provide you with the knowledge and support needed.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards,
Gianfranco
Reply from AVASK
Hey Doru,
Thank you for your kind words! We’re delighted to hear that you've received quick replies from Gabriela on our team and have been able to provide you with the knowledge and support needed.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards,
Gianfranco
Always on top of things
Karen Faliero is always very responsive and informative. She has prevented several problems by reminding me to get things sent in on time and has been able to leverage her team to produce registrations needed expeditiously.
It is a joy to work with her and the entire Avask team.
21 August 2025
Unprompted review
Reply from AVASK
Hey Jeff,
Thank you for your kind words! We’re delighted to hear that you've received quick replies from Karen on our team and have been able to provide you with the knowledge and support needed.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards,
Gianfranco
Don't waste your resources at this company
Hi,
Been waiting for months to get a response on emails, waiting for my VAT deregistrations and EPR deregistrations with them. Still no responses from them, so here they have a review. I won't be paying any invoices anymore that will be sent for things that are cancelled months ago.
Customer Number: 10026951 , there you can find contact details.
21 August 2025
Unprompted review
Reply from AVASK
Hello Jevagro Ecommerce,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the lack of communication you’ve experienced. We have requested your most appropriate contact information via Trustpilot to contact you and assist you better. Our team will provide you with an update as soon as possible, please let us know the best way to reach out. Could you share your company name, email and phone number on the request? We appreciate your patience and will do our best to make this right.
Best regards,
Gianfranco
Great service
Great service, Lewis is great account manager, thank you Lewis for your help for every needs!
13 August 2025
Unprompted review
Reply from AVASK
Hey Mr. Fashion,
Thank you for your kind words! We’re delighted to hear that you've received quick replies from Lewis on our team and have been able to provide you with the knowledge and support needed.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards,
Gianfranco
Fine upon fine due AVASK poor service
After a little over three months since I'm no longer AVASK customer, I continue to receive fines from the Spanish authorities due to the poor service provided by this company. From them, I only received a notice of the fine, but after more than four messages and almost two weeks without any response to my request (let them know that the original fine has already been paid), I will likely receive a new "fine for the fine" without any action from AVASK to prevent it. I'm still waiting for any contact from the company to resolve what they've created. Unbelievable.
31 July 2025
Unprompted review
Reply from AVASK
Hello Adriano,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the lack of communication you’ve experienced. We have requested your most appropriate contact information via Trustpilot to contact you and assist you better. Our team will provide you with an update as soon as possible, please let us know the best way to reach out. Could you share your company name, email and phone number on the request? We appreciate your patience and will do our best to make this right.
Best regards,
Gianfranco
Excellent service and guidance from Juan Andrés
We had a Zoom meeting with Juan Andrés that exceeded our expectations. The session lasted over an hour, and throughout the entire time he demonstrated great knowledge, patience, and willingness to address our questions in detail. He explained each point clearly, adapting to our level and ensuring we understood every aspect discussed. His professionalism and friendly approach made the process much easier and more enjoyable.
13 August 2025
Unprompted review
Reply from AVASK
Hey Daniel,
Thank you for your kind words! We’re delighted to hear that you've received quick replies from Juan Andres on our team and have been able to provide you with the knowledge and support needed.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards,
Gianfranco
Reply from AVASK
Hey Anh Nguyen Bao,
Thank you for your kind words! We’re delighted to hear that you've received quick replies from our team and have been able to provide you with the knowledge and support needed.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards,
Gianfranco
Reply from AVASK
Hey Forestis,
Thank you for your kind words! We’re delighted to hear that you've received quick replies from our team and have been able to provide you with the knowledge and support needed.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards,
Gianfranco
Super helpful and easy to sort.
Morgane was super helpful and answered any queries I had about the VAT registration process and all the complications that come with marketplace expansion on Amazon. Thank you.
12 August 2025
Unprompted review
Reply from AVASK
Hey William,
Thank you for your kind words! We’re delighted to hear that you've received quick replies from Morgane on our team and have been able to provide you with the knowledge and support needed.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards,
Gianfranco
Professional Support from Anastasia
Anastasia was always professional, responsive, and helpful. All questions were handled quickly and clearly, and any misunderstandings were resolved politely and efficiently. It was a pleasure to work with her!
11 August 2025
Unprompted review
Reply from AVASK
Hey Egor,
Thank you for your kind words! We’re delighted to hear that you've received quick replies from Anastasia on our team and have been able to provide you with the knowledge and support needed to navigate VAT.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards,
Gianfranco
I knew the moment I spoke to Avask
I knew the moment I spoke to Avask, they had the experience, insight and a great team to ensure I was taking all of the necessary steps to get me where I needed to be, I would 100% recommend them! Lewis was amazing and supported me throughout my whole journey!
8 August 2025
Unprompted review
Reply from AVASK
Hey Lou,
Thank you for your kind words! We’re delighted to hear that you've received quick replies from Lewis on our team and have been able to provide you with the knowledge and support needed.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards,
Gianfranco
Knowledgeable, quick response, great service
Knowledgeable, quick to respond and great service. Highly recommended!
5 August 2025
Unprompted review
Reply from AVASK
Hey Jayn,
Thank you for your kind words! We’re delighted to hear that you've received quick replies from our team and have been able to provide you with the knowledge and support needed.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards,
Gianfranco
I recommend her with pleasure!
I would like to express my deep gratitude to our accountant. Professionalism, attention to detail and efficiency in work are always at their best. Thanks to her work, all financial issues are resolved quickly and without unnecessary hassle. I recommend her with pleasure!
7 August 2025
Unprompted review
Reply from AVASK
Hey s&s Real,
Thank you for your kind words! We’re delighted to hear that you've received quick replies from our team and have been able to provide you with the knowledge and support needed.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards,
Gianfranco
London greek destributor
Nice lady ! She was very helpful....thank you!
5 August 2025
Unprompted review
Reply from AVASK
Hey Marinos Papas,
Thank you for your kind words! We’re delighted to hear that you've received quick replies from our team and have been able to provide you with the knowledge and support needed.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards,
Gianfranco
Resolved Issues and Excellent Ongoing Service
I’ve had a mixed experience with AVASK UK. Initially, the service was excellent and very efficient. However, when a new agent took over my account, I encountered a few issues that caused some frustration. Thankfully, since being assigned to Shu Chun (Iris), things have improved significantly. Iris has been professional, responsive, and efficient. I now feel confident that my account is in good hands. Thank you, Iris, for your excellent service.
5 August 2025
Unprompted review
Reply from AVASK
Hey Ms A Walsh,
Thank you for your kind words! We’re delighted to hear that you've received quick replies from Iris on our team and have been able to provide you with the knowledge and support needed.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards,
Gianfranco
Reply from AVASK
Hey Sud Illuminations,
Thank you for your kind words! We’re delighted to hear that you've received quick replies from our team and have been able to provide you with the knowledge and support needed.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards,
Gianfranco
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