This company keeps getting worse. They've always been poor responders, but when your company has a small issue that could have a drastic affect you might think they would be on the case. Not so, we... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
We transferred our VAT representation to AVASK this year, and the only regret is not making the switch sooner. Their team has been consistently responsive, professional, and proactive at every step. A... See more
Company replied
We are very pleased with the service provided by our Tax consultant Shu Chun (Iris) Hsieh. She is a gem and provides a great customer service. She is always available to help and assist whenever we h... See more
Company replied
Kevin was so incredibly helpful with providing us with the paperwork needed to clear our shipment at customs. He was available quickly on the phone for support and even liaised directly with our Amazo... See more
Company replied
Company details
Written by the company
We are AVASK, an international firm of tax experts with a well-reputed specialism in global e-commerce expansion, international taxation, business consultancy, and advisory services. AVASK works with the most outstanding and proactive professionals to deliver excellent value for more than 10,000 e-commerce sellers and companies across the world. We have a presence in the UK, Europe, the USA, UAE, China, and Australia, and our collective eyes are set on the horizon, looking for new marketplaces and opportunities to enhance and enable our clients’ businesses to flourish and grow. Our drive and ambition are focused solely on building success through cross-border activities by delivering clear and simple advice and devising new strategies that will ensure growth and development. AVASK knows that understanding indirect tax obligations in the global marketplaces can be a daunting task and a littered minefield, which is why we employ the best consultants and tax experts who are solely focused on eliminating those tax issues and allowing you to focus on your primary concern: running your business. We further believe in building strong client relationships and personally tailoring solutions to help our clients reach their business goals and objectives. The whole AVASK team is completely committed to providing clients’ businesses with the highest quality of service and a highly entrepreneurial mindset. Our team are also fluent in many of the world’s languages, including English, French, German, Spanish, Italian, Greek, Russian, and Polish, along with Arabic, Mandarin, and Cantonese. We are proud to celebrate that our customers are at the heart of everything that we do, which is why our mantra is: WHAT MATTERS TO YOU, MATTERS TO US...
Contact info
United Kingdom
- avask.com
3.6
Average
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Feels like a scam
This company is a scam. If your selling through amazon FBA, you need to have an account with them, but if you want to cancel.. you can't! They just keep sending invoices, even if they don't have to. Nobody reply's to your mails, nobody is helping you as a customer. Don't sign up here people. It's really bad!
4 August 2025
Unprompted review
Reply from AVASK
Hello D K,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the lack of communication you’ve experienced. We have requested your most appropriate contact information via Trustpilot to contact you and assist you better. Our team will provide you with an update as soon as possible, please let us know the best way to reach out. Could you share your company name, email and phone number on the request? We appreciate your patience and will do our best to make this right.
Best regards,
Gianfranco
Avask experience
Our avask's advisor Cristina is very ualified and helped us with all the problems that we have founded in the last months.
We recommend her.
28 July 2025
Unprompted review
Reply from AVASK
Hello Farmacia Basso,
Thank you for your kind words! We’re delighted to hear that you've received quick replies from Cristina on our team and have been able to provide you with the knowledge and support needed.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards,
Gianfranco
VAT registration in Spain
We engaged AVASK to handle our VAT registration in Spain, expecting a professional and efficient process. Unfortunately, what we encountered was extensive delay without clear communication, updates, or accountability. Despite repeated follow-ups and assurances, the registration remains incomplete—jeopardizing our operations and causing significant disruption to our compliance efforts.
We chose AVASK for their reputed expertise in international tax services, but this experience has been nothing short of disappointing. Timelines were missed, questions were evaded, and the lack of proactive support has been glaring. If you're looking for reliability and responsiveness, I would strongly recommend reconsidering your options.
2 August 2025
Unprompted review
Reply from AVASK
Hello Furquan Ali,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the lack of communication you’ve experienced. We have requested your most appropriate contact information via Trustpilot to contact you and assist you better. Our team will provide you with an update as soon as possible, please let us know the best way to reach out. Could you share your company name, email and phone number on the request? We appreciate your patience and will do our best to make this right.
Best regards,
Gianfranco
Morgane Peron has been extremely…
Morgane Peron has been extremely efficient and helpful in dealing with an queries to date. Fast and detailed responses to make onboarding as simple as possible.
1 August 2025
Unprompted review
Reply from AVASK
Hey Paul,
Thank you for your kind words! We’re delighted to hear that you've had great experience with Morgane on our team.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards,
Gianfranco
Shit company
Shit company, they don't answer the phone, they don't react to e-mails, very very poor service.
You can as well throw your money away, don't waste it to them.
31 July 2025
Unprompted review
Reply from AVASK
Hello Jan,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the lack of communication you’ve experienced. We have requested your most appropriate contact information via Trustpilot to contact you and assist you better. Our team will provide you with an update as soon as possible, please let us know the best way to reach out. Could you share your company name, email and phone number on the request? We appreciate your patience and will do our best to make this right.
Best regards,
Gianfranco
Perfect and quick service
31 July 2025
Unprompted review
Reply from AVASK
Hey Joachim,
Thank you for your kind words! We’re delighted to hear that you've received quick replies from our team and have been able to provide you with the knowledge and support needed.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards,
Gianfranco
Keep sending email reminders for an…
Keep sending email reminders for an account we have never used, don't have access to and never respond to any queries. Bunch of scammers.
30 July 2025
Unprompted review
Reply from AVASK
Hello DaMaWe,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the lack of communication you’ve experienced. We have requested your most appropriate contact information via Trustpilot to contact you and assist you better. Our team will provide you with an update as soon as possible, please let us know the best way to reach out. Could you share your company name, email and phone number on the request? We appreciate your patience and will do our best to make this right.
Best regards,
Gianfranco
Unreliable and Unprofessional
Unreliable and Unprofessional. This company is disorganized, unresponsive, and fails to deliver even basic services. I do not recommend working with AVASK. No one replies, no action is taken.
I've been chasing AVASK for a refund of €184 since December 2024 — more than eight months of delays, empty promises, and no resolution. Despite repeated follow-ups, they still haven't refunded me.
On top of that, I submitted the EPR de-registration forms and I have been chasing them for weeks. I contacted their compliance team directly and opened support cases.
29 July 2025
Unprompted review
Reply from AVASK
Hello Beatriz,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the lack of communication you’ve experienced. We have requested your most appropriate contact information via Trustpilot to contact you and assist you better. Our team will provide you with an update as soon as possible, please let us know the best way to reach out. Could you share your company name, email and phone number on the request? We appreciate your patience and will do our best to make this right.
Best regards,
Gianfranco
Really slow and unresponsive
Really slow and unresponsive, many support tickets left unanswered. Took 1 year to fill UK vat registration
29 July 2025
Unprompted review
Reply from AVASK
Hello,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the lack of communication you’ve experienced. We have requested your most appropriate contact information via Trustpilot to contact you and assist you better. Our team will provide you with an update as soon as possible, please let us know the best way to reach out. Could you share your company name, email and phone number on the request? We appreciate your patience and will do our best to make this right.
Best regards,
Gianfranco
Very satisfied with their service
We’ve been working with AVASK for the past 6 months and are very satisfied with their service. Their team (Iris) has been consistently responsive, professional, and easy to communicate with.
We especially appreciate their availability and willingness to assist promptly whenever needed.
It’s been a smooth and reliable experience so far.
Thank you!
24 July 2025
Unprompted review
Reply from AVASK
Hey Idan,
Thank you for your kind words! We’re delighted to hear that you've had great experience with on our team.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards,
Gianfranco
Support has become much better
21 July 2025
Unprompted review
Reply from AVASK
Hey Angelika,
Thank you for your kind words! We’re delighted to hear that you've received quick replies from our team and have been able to provide you with the knowledge and support needed.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards,
Gianfranco
Frequent Fraud
Frequent Fraud - No communication - Autocharging Invoices
I have been an Avask customer . Our card is repeatedly charged randomly for random invoices, that you can't even ask someone what they're for. I have asked them to stop auto-charging - no response, I have asked them what they're for - no response.
I think that this business is predicated on a financial model where they continue to bill customers & makeup charges until they've had enough. The billing invoices and line items are clearly made up by some exec who thinks people won't know what they're up to.
I am in a few communities and their antics are well known.
The phone lines are permanently offline.
4 July 2025
Unprompted review
Reply from AVASK
Good afternoon Honorata,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the lack of communication you’ve experienced. We have requested your most appropriate contact information via Trustpilot to contact you and assist you better.
Our team will provide you with an update as soon as possible, please let us know the best way to reach out. Could you share your company name, email and phone number on the request? We appreciate your patience and will do our best to make this right. We can assure you that our number is not permanently offline - feel free to call anytime at +1 954-250-5004
Best regards,
Gianfranco
Great service
Great service. Avask is a reliable VAT compliance expert to help you to get VAT numbers and perform VAT reporting in various EU countries.
17 July 2025
Unprompted review
Reply from AVASK
Hey Benoit,
Thank you for your kind words! We’re delighted to hear that you've had great experience with Morgane on our team.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards,
Gianfranco
Reply from AVASK
Hey Tim,
Thank you for your kind words! We’re delighted to hear that you've had great experience with on our team.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Best regards,
Gianfranco
Reply from AVASK
Hey,
Thank you for your kind words! We’re delighted to hear that you've had great experience with our team.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards,
Gianfranco
I asked him for help and he immediately…
I asked her for help, and she immediately pushed for a resolution. Thank you very much.
14 July 2025
Unprompted review
Reply from AVASK
Hi,
Thank you for your kind words! We’re delighted to hear that you've had great experience with our team.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards,
Gianfranco
I’ve had a very positive experience…
I’ve had a very positive experience working with AVASK. Their team is highly knowledgeable, professional, and always ready to assist with clear communication and timely responses. Whether it’s navigating complex VAT regulations or expanding into new markets, AVASK has provided consistent and reliable support every step of the way. Their expertise has been instrumental in helping streamline my operations and maintain compliance across multiple jurisdictions. I highly recommend AVASK to any business looking to scale internationally with confidence.
14 July 2025
Unprompted review
Reply from AVASK
Hi ,
Thank you for your kind words! We’re delighted to hear that you've had great experience with on our team.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards,
Gianfranco
It is a pleasure to collaborate with…Riccardo
It is a pleasure to collaborate with Avask. The best professional support. Highly recommended.
Thank you, Riccardo!!!
14 July 2024
Unprompted review
Reply from AVASK
Hi ,
Thank you for your kind words! We’re delighted to hear that you've had great experience with Riccardo on our team.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards,
Gianfranco
Frequent Fraud - No communication - Autocharging Invoices
I have been an Avask customer for over 2 years. Our card is repeatedly charged randomly for random invoices, that you can't even ask someone what they're for. I have asked them to stop auto-charging - no response, I have asked them what they're for - no response.
I think that this business is predicated on a financial model where they continue to bill customers & makeup charges until they've had enough. The billing invoices and line items are clearly made up by some exec who thinks people won't know what they're up to.
I am in a few communities and their antics are well known.
The phone lines are permanently offline.
I opened a ticket on their website, no-one has responded for 16 days.
I'm only left to chargeback these transactions and/or take them to SCC (<£10k for us, but good luck to bigger brands).
I would strongly avoid Avask at all costs, I have worked with other providers who are fair.
11 July 2025
Unprompted review
Reply from AVASK
Good afternoon Callum Mackeonis,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the lack of communication you’ve experienced. We have requested your most appropriate contact information via Trustpilot to contact you and assist you better. Our team will provide you with an update as soon as possible, please let us know the best way to reach out. Could you share your company name, email and phone number on the request? We appreciate your patience and will do our best to make this right.
Best regards,
Gianfranco
We engaged AVASK months ago to register…
We engaged AVASK months ago to register our VAT in both Germany and the UK. While our German registration was finally submitted by AVASK, the entire process was marred by extreme delays and lack of communication—and our UK registration still isn’t even underway.
Key Issues:
German Submission Only After Months: Although AVASK eventually sent off our German VAT paperwork, it took far longer than promised—leaving us in limbo and unable to trade confidently in that market.
UK Registration Stalled: Despite repeated follow-ups, there’s been no progress on our UK application. We’ve received no updates on status, required documentation, or expected timelines.
No Responses to Emails or Calls: Countless emails and calls have gone unanswered. When AVASK does reply, it’s with vague, one-sentence acknowledgments that offer no real information.
Conclusion:
AVASK’s one-notch-above-nothing performance—submitting Germany but ignoring the UK—combined with utter radio silence is unacceptable. If you need VAT registration handled promptly and professionally, look elsewhere. With AVASK, you’ll waste precious time chasing them for the simplest updates.
Update (3 December 2025):
After receiving no information for months, we contacted AVASK Spain directly. Their response was astonishing: they explained that because we were on a basic plan, the level of service AVASK provides is, in their own words, “limited”, which essentially means poor communication and long periods with no updates.
It was only after we began actively pressuring AVASK, both privately and publicly, that the company finally reacted and provided any movement on the German registration. This confirms that the delays and silence were not due to the authorities, but due to AVASK’s own internal handling of our case.
Given the months of inactivity, the lack of proactive communication, and the fact that AVASK admitted that clients on basic plans receive a deficient level of attention, we will now be requesting a full refund of all German VAT-related fees paid to date.
Update (4 December 2025):
After insisting repeatedly, we finally obtained the official document from the Bundeszentralamt für Steuern (BZSt). This document confirms that our German VAT number has been issued and active since 27/06/2025. AVASK never informed us of this, not at the time of issuance, nor during any of the following months, despite charging us continuously for the service.
AVASK Spain also acknowledged that because we are on a basic plan, the service is “limited,” which in practice has meant zero updates, zero follow-up, and zero communication for seven months while our VAT number was already issued and valid.
We have now verified that our VAT number is correctly registered and fully active in VIES, proving that the German authorities completed their work long ago. Shockingly, AVASK had not even updated this VAT number in their own internal system. They were entirely unaware that our VAT had been approved months earlier until we forced the issue and provided them with the official document.
If this negligence results in any complication, penalty, or compliance issue with the German tax authorities, we will hold AVASK fully responsible. Their failure to track, communicate, or even record an approved VAT registration for more than five months is a serious breach of their obligations as a compliance provider.
We will now proceed with a formal request for a full refund of all German VAT-related fees paid to date, as AVASK’s performance has been markedly deficient and far below any acceptable professional standard.
1 May 2025
Unprompted review
Reply from AVASK
Good afternoon Ivan,
Thank you for taking the time to update your review and for sharing these additional details. We are sorry to hear about your continued concerns, and we appreciate the opportunity to address them.
The experience you’ve described is not in line with the standards we aim to uphold at AVASK. Please rest assured that we are reviewing your case internally to understand what may have caused these issues and to ensure improved communication and follow-up going forward.
Regarding your request, our team is ready to look into your file in detail to assess the situation thoroughly. To proceed as efficiently as possible, could you please share your company details and preferred contact information via Trustpilot’s private message feature or by emailing us at enquiries@avaskgroup.com?
We remain committed to clarifying every aspect of your case and supporting you through the next steps.
Best regards,
Giulia
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