Avensure Ltd Reviews 1,760

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 319 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, expertise, and professional demeanor, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach, especially from dedicated advisors. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the clear, concise advice received, which instills confidence in handling various situations. However, some people were dissatisfied with the response time to HR issues and mentioned receiving generic documents instead of tailored ones.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff. Reviewers frequently highlight the... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting the helpfulness and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the invaluable support,... See more

Response time

Clients share positive opinions on response times, frequently highlighting quick and efficient communication.... See more

Customer communications

Reviewers highlight positive aspects of contact. Customers consistently praise the ease of getting in touch,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We started using Avensure in January 2026 and the support for us has been invaluable. Our company grew quickly and with treble the previous number of employees we felt the need to seek HR and H&S con... See more

Rated 5 out of 5 stars

Ayeh has been fantastic to work with. She stepped in at very short notice and provided a quick turnaround on documents when I needed to make decisions promptly. Her HR advice was clear, practical, and... See more

Company replied

Rated 5 out of 5 stars

We have been with Avensure for 6 years. The support we have received has been fantastic. Whenever we have needed support the team at Avensure has always been there, they respond quickly, always have t... See more

Company replied

Rated 5 out of 5 stars

I attended an employment law seminar at Crewe Alexandra Football Club, and this was hosted by Dean Jones of Avensure. As a business owner, it was incredibly useful given the complex world of employmen... See more


Company details

  1. Legal Services
  2. Employment Lawyer
  3. Human Resource Consulting

Written by the company

At Avensure we work hard for our customers supporting them in HR, Employment Law, and Health & Safety, and these efforts have been recognised with the awards that we have won. We provide our clients with a complete service offering advice and guidance, training, taking preventative measures, as well as contractual implementation. By looking at some of the Avensure reviews, you will see what our customers think of us and the way that we help to ensure that they are fully compliant with Health & Safety and employment law. Here at Avensure, we know just how important our team members and advisors are, which is why we invest a lot of time, effort, and money to ensure we have the highest skilled advisors within our industry. Looking at some of the Avensure service reviews you will see how many businesses appreciate the service that we provide, and when there are Avensure complaints, we use these as tools to refine and improve the service that we offer to all our customers. An Avensure comparison between other companies that provide a similar service will show that we are well regarded within our industry, not only from our peers but also by our customers. If you lack knowledge in critical areas such as HR, Health & Safety, or Employment Law and need professional advice to ensure that your company is compliant with current legislation, contact us today and let us help you grow and nurture your business.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 58% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’ve had a really positive experience…

I’ve had a really positive experience working with Avensure HR, and I’d particularly like to highlight the excellent support provided by Craig.

Craig has been consistently professional, knowledgeable, and approachable throughout our interactions. He takes the time to fully understand situations before offering clear, practical advice, which has been incredibly valuable for our business. His responsiveness and attention to detail give real confidence that everything is being handled properly.

What stands out most is Craig’s ability to explain complex HR matters in a straightforward, easy-to-understand way, making the whole process much less stressful. He is always patient, supportive, and proactive in ensuring we stay compliant and make well-informed decisions.

Overall, I would highly recommend Avensure HR, and Craig in particular, for any business looking for reliable and professional HR support.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Quick response, excellent service and friendly team

I had only good experience with Avensure so far! Ayeh my main point of contact is fantastic, very reliable, quick in responding and her advise and guidance are logical and easy to follow. The rest of the team is also lovely, when Ayeh is away or busy they will pick her emails and support me with my questions. Very happy!

18 March 2026
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you Magda. I'm so pleased to hear that Ayeh and the team have been a big help for you.

Rated 5 out of 5 stars

Employment Issue Management

Supported us with employment issues, where the advice given was helpful and directive, which enabled us to manage an issue. Turnaround time was quick meaning we felt in control of the situation and could manage the issues effectively.

20 February 2026
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you William. I'm so pleased to hear that your advisor gave you helpful advice quickly to successfully handle your issue.

Rated 5 out of 5 stars

Experience of Avensure

Communication is outstanding. I was supported through out the whole issue I had to deal with. It was like having my hand held through the whole experience. My contact Morag and her team were excellent, professional and dealt with everything in a super speedy time period. I cannot rate the service highly enough. I am so happy we have this membership and it gives me confidence as an employer that everything is done legally and proficiently and they are only a phone call away. All the documents I needed were drafted for me and i had phone calls at every step whenever there was an update on the situation.

13 March 2026
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you for such a great review Amanda. I'm delighted to hear that Morag and the team dealt with your queries quickly, giving you confidence to handle your situation.

Rated 5 out of 5 stars

“I had a great experience with my…

“I had a great experience with my dedicated advisor Aislinn Browne. The advice provided was clear, professional, and very helpful, and communication throughout was excellent

12 March 2026
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you Abdulraheem. It's great to hear that you had such a positive experience with Aislinn.

Rated 5 out of 5 stars

Whoever you get to speak to on a HR…

Whoever you get to speak to on a HR matter, will endeavour to help you out and they then commit to seeing it through to the end

6 February 2026
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you for your review. I'm glad to hear that you've had such a positive experience with our team.

Rated 5 out of 5 stars

I have been supported through a very…

I have been supported through a very difficult process by Christopher Tweddle, he has been so helpful and been happy to take calls and receive numerous emails. I cannot recommend Avensure enough.

12 March 2026
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you Jeanette. I'm so pleased to hear about your experience with Chris.

Rated 5 out of 5 stars

Helpful HR company

They have been very helpful in ensuring they navigated our business through some difficult areas. Efficient in responses with dedicated personnel to help at all times. Response times have been excellent and we see Avensure as good value.

11 March 2026
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you. It's great to hear that our team have been able to help you with some complex issues.

Rated 5 out of 5 stars

Helpful

my dedicated advisor are always very helpful, the help with all questions an are very quick at responding to your questions.

12 March 2026
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you for taking the time to leave us a review. I'm delighted to hear about your experience with your dedicated advisor.

Rated 5 out of 5 stars

Always helpul and informative!

Always helpul and informative. I can always go for advice and leave feeling incredibly supported with acccurate up to date info.

4 March 2026
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you for the review. I'm glad to hear you've seen a real benefit from our services.

Rated 5 out of 5 stars

I just want to take the time to thank…

I just want to take the time to thank Grace for her hard work and professionalism throughout a recent Claim that Avenure has helped settled.

Throughout the process Grace has been a focal point, explaining everything with immense clarity and detail, enabling us to carry on without any worry.

We felt very confident that we were in capable hands and happy with the outcome.

I would highly recommend both the services of Grace and Avensure.

28 February 2026
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you Luke. I'm pleased to hear that Grace's support gave you confidence to deal with your issue.

Rated 4 out of 5 stars

Very helpful

Very helpful, Kyle responded to our query and information provided with great customer service.

13 February 2026
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you Wendy. It's great to hear that Kyle was a big help for you.

Rated 5 out of 5 stars

Very informative

Very informative, prompt and reliable. Replied to calls within the time stated with information and assistance.

11 March 2026
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you Ian. I'm pleased to hear you've found our team to be informative and reliable.

Rated 5 out of 5 stars

Raised concerns with our Account…

Raised concerns with our Account Handler regarding an issue at our business which may have had wider implications.
Their response was swift and informative, and with a followup call was able to guide me in the correct course of action and supplied wording that allowed us to close this issue off and all parties were happy.

11 March 2026
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you Richard. I'm delighted to hear that your designated advisor was a great help with your issue.

Rated 5 out of 5 stars

Avensure have been a real support to…

Avensure have been a real support to our business and especially Stephen Mcguire who is our dedicated advisor. Stephen always explains everything and makes us feel comfortable. His support has been priceless and nothing is ever to much trouble. Thank you Stephen.

5 March 2026
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you CT. It's great to hear that Stephen has been a great support to your business.

Rated 5 out of 5 stars

Lauren is a a trusted partner when it…

Lauren is a a trusted partner when it comes to all employment matters. She always takes the time to listen, to ask pertinent questions and to consider the best outcome for our business.
She is also really professional and a delight to deal with.I cannot recommend enough.

5 March 2026
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you Deborah. I'm glad to hear that you've found Lauren to be considerate and professional.

Rated 5 out of 5 stars

Positive Experience

Evergood has positive experience with Avesure's health and safety and human resources services.

The team has been very dedicated to supporting Evergood, and we would particularly like to highlight Alfie's exceptional work. Alfie is consistently reliable and assists us promptly during working hours, which greatly simplifies our management of staff and HR matters. We especially appreciate his proactive approach and how he always follows up to ensure every issue is fully resolved.

25 February 2026
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you for taking the time to leave us a review. It's great to hear you've had a good experience with the team and especially Alfie.

Rated 5 out of 5 stars

Great service from Seamus

Great service from Seamus
Seamus was extremely helpful throughout the process and helping required. Was always there when I needed to discuss the employment law matter I had
Would highly recommend avensure’s services.

19 February 2026
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you Maria. I'm delighted to hear about your experience with Sheamus.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look