Avensure Ltd Reviews 1,760

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 319 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, expertise, and professional demeanor, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach, especially from dedicated advisors. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the clear, concise advice received, which instills confidence in handling various situations. However, some people were dissatisfied with the response time to HR issues and mentioned receiving generic documents instead of tailored ones.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff. Reviewers frequently highlight the... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting the helpfulness and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the invaluable support,... See more

Response time

Clients share positive opinions on response times, frequently highlighting quick and efficient communication.... See more

Customer communications

Reviewers highlight positive aspects of contact. Customers consistently praise the ease of getting in touch,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We started using Avensure in January 2026 and the support for us has been invaluable. Our company grew quickly and with treble the previous number of employees we felt the need to seek HR and H&S con... See more

Rated 5 out of 5 stars

Ayeh has been fantastic to work with. She stepped in at very short notice and provided a quick turnaround on documents when I needed to make decisions promptly. Her HR advice was clear, practical, and... See more

Company replied

Rated 5 out of 5 stars

We have been with Avensure for 6 years. The support we have received has been fantastic. Whenever we have needed support the team at Avensure has always been there, they respond quickly, always have t... See more

Company replied

Rated 5 out of 5 stars

I attended an employment law seminar at Crewe Alexandra Football Club, and this was hosted by Dean Jones of Avensure. As a business owner, it was incredibly useful given the complex world of employmen... See more


Company details

  1. Legal Services
  2. Employment Lawyer
  3. Human Resource Consulting

Written by the company

At Avensure we work hard for our customers supporting them in HR, Employment Law, and Health & Safety, and these efforts have been recognised with the awards that we have won. We provide our clients with a complete service offering advice and guidance, training, taking preventative measures, as well as contractual implementation. By looking at some of the Avensure reviews, you will see what our customers think of us and the way that we help to ensure that they are fully compliant with Health & Safety and employment law. Here at Avensure, we know just how important our team members and advisors are, which is why we invest a lot of time, effort, and money to ensure we have the highest skilled advisors within our industry. Looking at some of the Avensure service reviews you will see how many businesses appreciate the service that we provide, and when there are Avensure complaints, we use these as tools to refine and improve the service that we offer to all our customers. An Avensure comparison between other companies that provide a similar service will show that we are well regarded within our industry, not only from our peers but also by our customers. If you lack knowledge in critical areas such as HR, Health & Safety, or Employment Law and need professional advice to ensure that your company is compliant with current legislation, contact us today and let us help you grow and nurture your business.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 58% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Morag is a great asset to Avensure

There are some very good advisors at Avensure but Morag is my go to advisor. She is knowledgeable, supportive, helps you achieve your goals and always makes time to fit you in for queries and follow ups. Super helpful member of the Avensure team

4 March 2026
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you Cate. It's great to hear about your experience with Morag. I'm pleased she's been able to support you.

Rated 4 out of 5 stars

Prompt and Comptent Advice

On our recent request for advice, we found Sue Rhodes prompt in her responses to our requests and she was competent.And yes very pleasant persona.

4 March 2026
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you Yurub. It's great to know that you found Sue's support to be effective and professional.

Rated 5 out of 5 stars

Fantastic support

Ayeh is always on hand to assist and provide immediate guidance on any HR related issues.

3 March 2026
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you Rob. I'm pleased to hear that Ayeh is always there to support when you need it.

Rated 2 out of 5 stars

Great at the opening sell not what they promise

Great at the opening sell. Their rota app is alright. Hr helpline is ok, documents are crap. They said they would rewrite mine and add into the tailored documents and just sent me generic ones that are basic. Wouldn’t recommend just get yourself an advisor and a rota app.

2 March 2026
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Dear Sir/Madam

Please can you provide us with your account number so that we can identify you?

Regards
Avensure

Rated 5 out of 5 stars

Aflie is very Helpful!

Aflie was very helpful and patient in assisting me. He clearly explained clearly and made sure I understood the process. I really appreciated his support and professionalism

27 February 2026
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you Natasha. I'm so glad to hear that Alfie's support has been professional and easy to understand.

Rated 5 out of 5 stars

Helpful and professional…

Chris was very helpful and professional throughout the whole process of assisting our business. I would definitely recommend.

23 February 2026
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you Neil. I'm pleased to hear that Chris was a great help for you.

Rated 5 out of 5 stars

Thank you for the support

Steven McGuire at Avensure has been incredibly helpful during a very challenging HR period for our business. He provided clear, practical advice and handled everything with professionalism and empathy. We’re very grateful for his support and wouldn’t hesitate to recommend him.

26 February 2026
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you Ciara. It's great to know that Stephen has been a great support when dealing with a complex HR issue.

Rated 4 out of 5 stars

Prompt responses, helpful & friendly staff

Compromise agreement sorted within just a few weeks. Ryan & Stephen were very helpful, ensuring that I fully understood the process, what was capable of being agreed & what should be avoided.

13 February 2026
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you Louise. I'm pleased to hear that Ryan and Stephen were a big help for you.

Rated 5 out of 5 stars

Excellent Service and Worth Every Penny

Morag Thomson from Avensure has been supporting me with a difficult situation that has occurred within my organisation. She has gone above and beyond to help me and I am so grateful to her. I have little HR experience but having Morag ment this did not matter! Worth every penny of our monthly cost. Thank you Avensure.

25 February 2026
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you for the review. It's great to hear that Morag has gone above and beyond for you. Thank you for trusting Avensure.

Rated 5 out of 5 stars

I can’t recommend Lauren highly enough

I can’t recommend Lauren highly enough. She supported me through a recent compliance disciplinary and was truly second to none. Her responses were always prompt, and everything was dealt with quickly and effectively. It was incredibly reassuring to know she was there to support and guide me with such clear expertise. Professional, efficient, and genuinely reassuring throughout — an outstanding service.

26 February 2026
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you Rob. I'm so pleased to hear that Lauren was a great support for you when dealing with a disciplinary.

Rated 5 out of 5 stars

HR Company Avensure



Review: Aislinn Browne

25th February 2026

I would like to mention that Aislinn Browne a member of the HR team who has been incredibly supportive throughout my experience. They have consistently gone out of their way to help, taking the time to listen and provide clear, practical guidance whenever needed.
Her knowledge in the field has really shown, in the past 2 years I knew she was there if I had any problems which she always sorted out quickly and gave me direction.
Their approachable manner and genuine willingness to assist made a real difference, and nothing ever felt like too much trouble. It’s reassuring to know there is someone so dedicated and responsive within the team.
I’m very grateful for their support and the positive impact they’ve had, which has made a huge difference in the Charities professionalism.

Many thanks to her and yourselves as her employer.

25 February 2026
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you Lynda. I'm delighted to hear that Aislinn has been a big help to you throughout the past 2 years.

Rated 5 out of 5 stars

Great company

We work with Avensure all the time, very knowledgeable, and helpful. Listen to us. Gemma and Lauren are brilliant.

24 February 2026
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you Matt. I'm pleased to hear about your experience with Gemma and Lauren.

Rated 5 out of 5 stars

Great Service!

We have a dedicated advisor who I can speak with re any issues we are facing, even if it's just to run something by them.

Our advisor is extremely knowledgeable and so are the team putting together our Staff Handbook and policies.

Everything is easy to understand and advice is given at basic level or indepth, depending on what suits you. I have worked in HR for a long time and am able to pick up the phone and say "I'm thinking of doing ....." and get advice on what I'm planning to do; alternatively, if you have very little HR knowledge you can get information and advice on how to proceed.

Great service!

24 February 2026
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you Karen. I'm delighted to hear that you've been pleased with your dedicated advisor's depth of HR knowledge.

Rated 2 out of 5 stars

Check 5 yr auto renewal clauses

As a small business the contract terms and conditions from avensure are unfair, and ensure lockin for long periods, with a very small window for termination at a future point in 4 yrs time for you to remember. This increases the likelihood of paying large termination fees on the sale or closure of the business, with robust process to ensure they receive the additional full 5 years renewal period.

Services from individual HR agents is really good, albeit relying on templates.

Recommend everyone has calendar reminders for exit clause windows!!

19 February 2026
Unprompted review
Rated 5 out of 5 stars

We have had an excellent experience…

We have had an excellent experience working with Avensure for the last 3 years. Their support has been consistent, responsive, and highly professional.
The team is proactive, knowledgeable, and genuinely supportive. Whether it’s handling employee relations issues, updating policies, documents, or providing HR guidance, they are always available and quick to respond. Their documentation is thorough and compliant, and they take the time to explain processes step by step, ensuring we fully understand our obligations as an employer.

Having Avensure alongside us has strengthened our HR governance and reduced risk within our organisation. We would highly recommend their services to any business looking for reliable, expert HR support.

18 February 2026
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you for taking the time to leave us a review. I'm so pleased to hear about your experience with Avensure over the past 3 years. It's great to know that having Avensure on your side has given you peace of mind.

Rated 5 out of 5 stars

Morag always goes above & beyond!

Morag is always willing to go above and beyond to help our business.
We use Avensure for guidance and advice for our Business and have had a great experience with the knowledgeable staff.

20 February 2026
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you for the review. It's great to hear that Morag has shown you such great support.

Rated 5 out of 5 stars

Support through company development.

I have been very impressed with avensure and specifically our account manager who has been constant and positive through hard times.

17 February 2026
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you Agamemnon. I'm pleased to hear that you've had a good experience with your designated advisor.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look