Love the bike, especially the programmable boost levels. But I withheld a star because like so many other companies, you equipped these bikes with gearings that are grossly too high! A bike this... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I Was Quite Heated About The Entire Situation With My "Clyesdale" . My Own Nickname For My Adventure 2 Fat Tire E Mountain Bike.a Only Cause How Things Led Up To Me Getting A Flat Tire. Having To Wal... See more
Company replied
I had a battery issue with my Pace 500-2 that was diagnosed during a troubleshooting session. A link was sent to replace the battery and I immediately ordered one. The order sat unfulfilled for a mont... See more
This E-bike is living up to all my expectations. The battery lasts weeks, which makes it super easy for everyday rides without constantly thinking about charging. It tops out around 20 mph, but the... See more
Company replied
Company details
Written by the company
Ride more. Be happy. There is an undeniable joy in motion. We whole heartedly believe that every ride is an opportunity for our customers to change the way they experience the world.
Contact info
3040 Saturn St Suite 202, 92821, Brea, United States
- 866-300-3311
- info@aventon.com
- aventon.com
4.4
Excellent
5K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Aventon Bikes
Hi Jani!
Thank you for taking the time to leave a review. We understand that your initial experience with our shipping process was not what you expected, and we want to do everything we can to turn your experience around.
We see that your tracking information now shows the order has been delivered. We tried giving you a call today but were unable to connect, so we have followed up with you via email in case you have any other questions!
Thanks,
Aventon
Waiting forever for my refund
27 April 2026
Reply from Aventon Bikes
Hi Gregory!
Thank you for taking the time to leave a review about your recent return experience. We have discussed your order with our returns team, and they have verified receipt of your return and cleared the inspection. We were actually able to process your refund a bit ahead of schedule!
Depending on your banking institution, please allow 3–5 business days for the funds to reflect in your account.
If you have any other questions, please do not hesitate to reach out via the follow-up email we sent with your return details.
Thanks,
Aventon
I purchased the Aventon Pace 4
I purchased the Aventon Pace 4. It arrived promptly and was easy to assemble. The free bike rack and fenders arrived a couple of days later and have been added to the bike. I love the bike, quality and comfort, would highly recommend.
27 April 2026
Reply from Aventon Bikes
Hi John,
We're happy to hear that your Aventon Pace 4 arrived promptly and was easy to assemble! We appreciate your recommendation and that you love the bike's quality and comfort.
Let us know if you have any other questions!
Thank you,
Aventon
Reply from Aventon Bikes
Hi Em,
We're happy you found it fun and smooth. Thanks for your feedback!
Let us know if you have any other questions!
Thank you,
Aventon
Reply from Aventon Bikes
Hi Bruce,
We appreciate your feedback and are so happy to hear that you find the product to be of amazing quality and easy to set up. Thank you!
Let us know if you have any other questions!
Thank you,
Aventon
These bikes are fantastic
These bikes are fantastic! We were missing a bolt on one of the bikes so I contacted service and they shipped out the bolt immediately. Aventon has excellent customer service and the pricing is amazing
27 April 2026
Reply from Aventon Bikes
Hi Sara,
We're happy to hear you're enjoying the bikes! It's great our service team was able to quickly resolve the missing bolt issue. We appreciate you sharing your positive experience!
Let us know if you have any other questions!
Thank you,
Aventon
Love our bikes!
My husband and I bought our bikes about 3 months ago and we are absolutely obsessed with them. I was already riding a hybrid bike but purchased an ebike when he did so I could keep up with him. We have been riding every week and can’t believe how much we love these bikes. They ride so smooth and hills are nothing but yet we still feel like we are getting some exercise plus enjoying the outdoors!
11 April 2026
Reply from Aventon Bikes
Hi Tammy,
We're happy to hear that you and your husband are obsessed with your e-bikes! It's great that you're both enjoying the smooth rides and conquering hills while still getting exercise. Thank you for sharing your positive experience with us!
Let us know if you have any other questions!
Thank you,
Aventon
Reply from Aventon Bikes
Hey Kerry,
We're happy to hear that you had a great experience with our quality and service. Thank you for your positive feedback; we appreciate it!
Let us know if you have any other questions!
Thank you,
Aventon
Very Happy with Aventon
I have been a biker most of my life but just recently a Aventon owner. Have to say it feels like miles apart from my old bike in a positive way. I was very happy with the fast delivery that catered to all my specs. Thanks Aventon!
2 May 2026
Unprompted review
Reply from Aventon Bikes
Hi Angely,
We're happy to hear that you're enjoying your new e-bike! It's great to know that the fast, customized delivery met your expectations. Thanks for the positive feedback!
Let us know if you have any other questions!
Thank you,
Aventon
Reply from Aventon Bikes
Hi David
We appreciate your positive feedback and are happy you had a great experience with both our product and customer service.
Let us know if you have any other questions!
Thank you,
Aventon
Reply from Aventon Bikes
HI Scott,
We are happy to hear that our team quickly resolved your request. Thank you for your positive feedback; we appreciate it.
Let us know if you have any other questions!
Thank you,
Aventon
Packaging/delivery was great
Packaging/delivery was great. Very robust packaging. Easy to assemble if you are familiar with basic tools. The tools you need are included and are decent quality, not the throw-away stuff normally included with such projects.
I ordered 2 bikes, both large aventure 3, one step through and one step over. Interestingly the step over came equipped with a cage of sorts that protects the rear derailleur -very cool. Was that a prototype, and what can I do to retrofit the step-through? Awesome bikes!
24 April 2026
Reply from Aventon Bikes
Hi Scott,
We're glad you enjoyed the robust packaging and assembly process. We appreciate the positive feedback on the included tools as well! We appreciate you!
Let us know if you have any questions!
Thank you,
Aventon
We are very happy with our bike
We are very happy with our bike. It was packaged extremely well, shipped quicker than expected and easy to set up. Very easy to ride. We will definitely be purchasing one more soon!
Makes riding very enjoyable!
2 April 2026
Reply from Aventon Bikes
Hi Rob,
We're happy to hear that you're very satisfied with your bike! It's great that the packaging was excellent, shipping was fast, and setup was easy. We appreciate you sharing that riding is enjoyable and that you'll purchase another one soon!
Let us know if you have any other questions!
Thank you,
Aventon
Love the bike (Current ADV)
Love the bike (Current ADV). However, the dropper seat post lever (cheap plastic) does not secure the cable properly. I eventually stripped the tiny hex screw trying to secure the cable. Subsequently, my bike is now at an authorized dealer for service. They have ordered an after market lever and cable to be installed. Hoping I will be reimbursed by Aventon. Disappointed that a $5000 bike would have a less than high quality component which required immediate replacement.
10 April 2026
Reply from Aventon Bikes
Hi Chris,
We appreciate you bringing this to our attention. We're sorry to hear about the dropper seat post lever issue and the stripped screw. We understand your frustration, and we are glad our team was able to quickly get a replacement sent out for you.
Once the service is completed, just send the labor receipt over to the email correspondence we have open, and we will submit it to our team for processing!
Let us know if you have any other questions!
Thank you,
Aventon
My Clyesdale Adventure 2 Fat Tire E-Mountain Bike
I Was Quite Heated About The Entire Situation With My "Clyesdale" . My Own Nickname For My Adventure 2 Fat Tire E Mountain Bike.a Only Cause How Things Led Up To Me Getting A Flat Tire. Having To Walk It Just About 19 Miles To Where I Was Camping With Some Friends Of Mine And Having My Phone Die. That Day/ Night Was Just One I Want To Forget But Although I Wasn't Able To Take Better Pictures For The Warranty Claim Everything Came Out Of That Experience Way Better Than It Was Before And I Got My Clyesdale Going On Just Shy Of 6,125 Miles And I've Only Had Him For A Year. 04-03-2025 This l Thank You Aventon
10 April 2026
Reply from Aventon Bikes
Hi Jay,
We're so sorry to hear about the flat tire and the long walk back. We appreciate you sharing your experience and are glad everything worked out in the end. It's great to know you've reached so many miles on your bike! Thank you for the feedback.
Let us know if you have any other questions!
Thank you,
Aventon
Wishing Aventon Shipped to Australia
I own 3 Aventon bikes but live in Australia. Really like the quality and reliability of these bikes. Have impressed my work colleagues with the bikes and they too have them now. Only downfall, is there is no shipping of parts to Australia. My recent purchase was a rear wheel for my Aventon Abound (broken spokes issue). Cost me $364 AUS from Aventon and then $300 AUS for forward shipping. I was shocked with the shipping cost and could not understand why. When the wheel arrived, it was packed into a very large cardboard box - so much of my shipping costs was air. I appreciate how well it was packed but learned that I must specify the smallest box possible in the future. I would not mind paying extra for shipping direct from Aventon to Australia (for parts). The bikes are very popular with Australians and our riding conditions. It would also be extremely popular if the Aventon Bikes had a VIN Number because we will soon be able register them for road use. That process has begun and maybe something you could think about ahead of this breakthrough. Over all, I may have paid a premium for my Aventon products but am always impressed with your workmanship. Kind regards, Garry Parmenter (Australia)
10 April 2026
Reply from Aventon Bikes
Hi Garry,
We appreciate your feedback on your Aventon bikes and the challenges you faced with parts shipping to Australia. We appreciate your suggestions and will consider them for future updates. We're also glad to hear you're enjoying the quality of our products!
Regarding your question, all of our bikes do have serial numbers and they can be found stamped into the frame on the underside of the bottom bracket area.
Let us know if you have any other questions!
Thank you,
Aventon
Fine piece of machinery and technology.
Bike was wonderfully packaged and arrived quickly and with no damage. Very easy to assemble. Fit and finish is wonderful
24 April 2026
Reply from Aventon Bikes
Hi Michael,
We're happy the bike arrived quickly, undamaged, and was easy to assemble! We appreciate your positive feedback on the fit and finish. Thanks!
Let us know if you have any other questions!
Thank you,
Aventon
I had ordered a charger that was undeliverable
I had ordered a charger that was undeliverable to the address I was at after contacting Aventon they quickly shipped a new one to me
25 April 2026
Reply from Aventon Bikes
Hi Jose,
We're happy to hear that we could quickly resolve the issue with your charger order and get a new one shipped to you promptly. Thanks for the positive feedback!
Let us know if you have any other questions!
Thank you,
Aventon
Level 4 bike purchase
I purchased the Level 4 bike and I just love it! Everything about this bike is top notch; gearing, braking, the suspension, battery life, etc. I had to work with customer support on a couple issues; one I created and they responded very quickly and then another issue with the bike in shipping and their customer service is friendly, competent and went above and beyond. I highly recommend this company and their products.
10 April 2026
Reply from Aventon Bikes
HI Kellie,
We're happy you love the Level 4 bike! It's great to hear that you find its features top-notch. We appreciate you mentioning the quick and helpful support you received. Thanks for recommending our company and products!
Let us know if you have any other questions!
Thank you,
Aventon
Customer service although a bit short…
Customer service although a bit short with me on the phone was helpful and easy to understand.
25 April 2026
Reply from Aventon Bikes
HI Jeffrey,
We appreciate your feedback and are glad our customer service was helpful and easy to understand.
Let us know if you have any other questions!
Thank you,
Aventon
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.