Love the bike, especially the programmable boost levels. But I withheld a star because like so many other companies, you equipped these bikes with gearings that are grossly too high! A bike this... See more
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I Was Quite Heated About The Entire Situation With My "Clyesdale" . My Own Nickname For My Adventure 2 Fat Tire E Mountain Bike.a Only Cause How Things Led Up To Me Getting A Flat Tire. Having To Wal... See more
Company replied
I had a battery issue with my Pace 500-2 that was diagnosed during a troubleshooting session. A link was sent to replace the battery and I immediately ordered one. The order sat unfulfilled for a mont... See more
This E-bike is living up to all my expectations. The battery lasts weeks, which makes it super easy for everyday rides without constantly thinking about charging. It tops out around 20 mph, but the... See more
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Company details
Written by the company
Ride more. Be happy. There is an undeniable joy in motion. We whole heartedly believe that every ride is an opportunity for our customers to change the way they experience the world.
Contact info
3040 Saturn St Suite 202, 92821, Brea, United States
- 866-300-3311
- info@aventon.com
- aventon.com
4.4
Excellent
5K reviews
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Customer service although a bit short…
Customer service although a bit short with me on the phone was helpful and easy to understand.
25 April 2026
Reply from Aventon Bikes
HI Jeffrey,
We appreciate your feedback and are glad our customer service was helpful and easy to understand.
Let us know if you have any other questions!
Thank you,
Aventon
Chad was a great help
Chad was a great help, per usual. I’m a repeat customer and Chad always takes care of me. There are times he’s even offered to help me by coming in at times. He’s not even required to be there. He goes above and beyond and I would say most of the staff that I’ve encountered at Erik’s in Oak Brook do the same.
25 April 2026
Reply from Aventon Bikes
Hi Christine,
We appreciate your continued support and are so glad that you consistently have positive experiences. It's wonderful to hear that the teams at Erik's is helpful. Thank you for taking the time to share your feedback.
Let us know if you have any questions!
Thank you,
Aventon
The Level 4 bike is truly a marvel in…
The Level 4 bike is truly a marvel in biking. I can’t speak highly enough about this electric commuter bike.
9 April 2026
Reply from Aventon Bikes
Hi Jeffrey,
We're happy to hear that you are enjoying the Level 4 electric commuter bike. Thank you for sharing your positive experience with us; we appreciate it.
Let us know if you have any other questions!
Thank you,
Aventon
Customer Service were very easy to work…
Customer Service were very easy to work with and did an amazing job helping us get the part we needed. Also very friendly.
18 April 2026
Reply from Aventon Bikes
Hi Larry,
We're happy to hear that our customer service team was helpful and easy to work with! We appreciate your positive feedback regarding your experience.
Let us know if you have any other questions!
Thank you,
Aventon
Great service
Great service, great communication on anything i needed. All the videos and information i needed to help put bike together.
25 April 2026
Reply from Aventon Bikes
Hi Gary,
We're happy to hear that you found our service and communication helpful! We're glad the videos and information assisted you in assembling your bike.
Let us know if you have any other questions!
Thank you,
Aventon
Still riding at 65.
The step bike thru is what makes it possible for my wife to continue to ride. Thanks for this new model.
24 April 2026
Reply from Aventon Bikes
Hi Anthony,
We're happy to hear that the step-through bike helps your wife continue to enjoy riding. Thank you for sharing this positive feedback about our new model!
Let us know if you have any other questions!
Thank you,
Aventon
Fast shipping
25 April 2026
Reply from Aventon Bikes
Hello!
Thanks for your feedback and we are thrilled your order was delivered quickly!
Let us know if you have any questions!
Thank you,
Aventon
Reply from Aventon Bikes
Hi Rock,
We appreciate your positive feedback and are happy you were pleased with our service!
Let us know if you have any other questions!
Thank you,
Aventon
Customer service is amazing.
25 April 2026
Reply from Aventon Bikes
Hi Chris,
We appreciate your kind words! We are so glad you had a great experience with our team.
Let us know if you have any other questions!
Thank you,
Aventon
Haven't ridden a bike in 30+ years
Haven't ridden a bike in 30+ years. Getting an e-bike has made that possible again. And I can’t put a fine enough point on how freaking FUN it is to ride an e-bike. The Aventon pace4 is loaded with tech, which I love, and it’s so easy to learn how to make my experience joyful.
24 April 2026
Reply from Aventon Bikes
Hello!
We're so happy the Pace 500.3 has brought the joy of riding back into your life after 30 years! It's fantastic to hear you're enjoying the tech features and having fun. Thanks for sharing!
Let us know if you have any other questions!
Thank you,
Aventon
I love my Aventure M
I love my Aventure M. I am super impressed with all the tech - and how smooth it is. I love the autoshifting! It also stops on a dime. Great bike!!
24 April 2026
Reply from Aventon Bikes
Hi Mark,
We're happy you love your Aventure M! It's great to hear you're impressed with the tech and smooth ride, especially the autoshifting. Thanks for the feedback!
Let us know if you have any other questions!
Thank you,
Aventon
Disappointed in the service
I bought a bike from Aventon several years ago and have enjoyed it. I thought a light weight one would be a good option, so I went online and ordered one. I built the first one and it was a pain in the butt, so when I saw they had the option to send it to a shop near by and they would build it, I went with that option.
Anyway, apparently the shop that they had on their website that was close is no longer open. I was open to different options of getting the bike, such as canceling the order and reordering it at another location etc. Anyway, I got an email saying the bike had been delivered, and I had been charged. However. I didn’t have a bike. I called them, and they told me that the bike had been returned to them, however because it was returned they could not sell it to me as new. The problem was- at this point they were out of stock of what I wanted. Seems like a really stupid system that you can’t make it work for the customer when you have the bike back. Anyway, I went to the Grand Canyon this past week with my daughter without the bikes and did the hikes and shuttle busses instead of using the bikes. Very disappointed in this shopping experience.
24 April 2026
Reply from Aventon Bikes
Hi Amy,
Thank you for being a long-time member of the Aventon family. We are truly sorry that what should have been an exciting addition to your collection turned into such a frustrating experience. We sincerely regret that the shipping complication prevented you from having your new bikes for your trip to the Grand Canyon. That is certainly not the experience we want for our riders.
We hear your frustration regarding our return and restocking process. While these policies are in place to ensure every customer receives a bike in factory-perfect condition, we recognize that in this specific situation, it is not ideal. Your feedback is invaluable, and we are sharing your story with our teams to address both the shipping and dealer availability concerns.
We want to make this right and have reached out to you via email to discuss how we can help you get the model you're looking for. We are here to support you and hope to get you out on the trails soon.
Best,
Aventon
Read review below
Read review below
The Level bike I purchased 5 years ago is a high quality piece of equipment, I give it a 5 star rating. I currently have 8400 miles on the bike and was getting concerned about the battery life so I called your customer service to verify the purchase of a new battery. They sold me a new battery that would work for my level bike so I would have a back-up battery. When I tried the new battery it wouldn't work. The system (computer) wouldn't turn on. The new battery requires a wiring change. Final result is I have a new battery and I still love my bike but my original battery will no longer work after the wiring upgrade so I didn't end up with the back-up battery I wanted.
17 April 2026
Reply from Aventon Bikes
Hi Jim,
We appreciate your feedback and are glad you love your bike! We regret that the new battery didn't work from the get-go. We see that our team was able to get you the updated terminal to ensure your bike is working well. Thank you for bringing this to our attention and we wish you many more miles!
Let us know if you have any other questions!
Thank you,
Aventon
Great bikes and great customer service
Great bikes and great customer service. Couldn’t be happier.
1 May 2026
Unprompted review
Reply from Aventon Bikes
Hi Frederick,
We appreciate you sharing your thoughts! We are so happy to hear that you enjoy the bikes and the customer service.
Let us know if you have any other questions!
Thank you,
Aventon
The A1 controller is going to fail.
I guess my issue is that the Aventure A1 controller is going to fail. It apparently is inevitable. We have two A1s and absolutely loved them. At around 2K miles, my wife's A1 got an Error code 29, Over Voltage. The bike would not do anything with that code present. After days of trying different batteries, changing sensors, taking the controller apart to check for any evident damage, I finally concluded that the controller itself went bad inside somewhere. It would perform normal with a battery that only had a 60 % or less charge. Ordered a new controller for around 50 bucks and it fixed the problem. I thought, "things go bad, it's naturally going to happen".
Then the following year, my A1 controller did the exact same thing. Error 29, Over Voltage, with 3029 miles on it. 7 miles from home. The wife had to run home and get the truck because you can't pedal these fat tire bikes very far without power. I didn't even bother troubleshooting, I just ordered another one, but now they're almost $100 with shipping. But it fixed the problem. How long before it happens again?
We loved our A1s and rode the heck out of them but now am afraid to trust them because you never know when the controller is going to error again, leaving us stranded.
24 April 2026
Reply from Aventon Bikes
Hi Barrcat,
We appreciate you sharing your experience regarding your controller concerns. We appreciate you sharing your experience about the error code and the impact on your rides. We want to see how we can assist you further and have tried reaching you by phone, but we were unable to connect.
We have followed up in an email, so please respond there if you have any other questions so we can assist you.
Thank you,
Aventon
I love my Level 3 Aventon bike
I love my Level 3 Aventon bike. The company support group has helped me three times with order issues and function questions, and has really shined.
24 April 2026
Reply from Aventon Bikes
Hi Larry,
We're happy to hear that you love your Level 3 ebike! It's great to know our support team has been helpful with your order and function questions. We appreciate your positive feedback!
Let us know if you have any other questions!
Thank you,
Aventon
Aventon is the second E bike I ever…
Aventon is the second E bike I ever owned and I bought it used and it’s just an awesome bike. It works great. I would never get any other brand
24 April 2026
Reply from Aventon Bikes
Hey Barry,
We're happy to hear you're having such a great experience with your e-bike! We appreciate you choosing our brand and your awesome feedback. Thanks!
Let us know if you have any other questions!
Thank you,
Aventon
Quality of products and delivery…
Quality of products and delivery service is excellent
24 April 2026
Reply from Aventon Bikes
Hi Katherine,
We appreciate your positive feedback and are so glad to hear you had a great experience with our quality products and excellent delivery service!
Let us know if you have any other questions!
Thank you,
Aventon
Outstanding customer service
Broke the kick stand while unloading. Emailed Aventon got an immediate response. Ordered exact replacement and it shipped that day. They followed up to see if it was covered under the warranty but it was so inexpensive I had already just paid for it. Have had Aventon bikes for years and still have them all.
24 April 2026
Reply from Aventon Bikes
Hi Guy,
We're happy to hear that we provided an immediate response and shipped your replacement kickstand quickly! We appreciate your continued loyalty to our bikes over the years and are grateful for your feedback.
Let us know if you have any other questions!
Thank you,
Aventon
Bought brake parts for my pace 500…
Bought brake parts for my pace 500 they they were a different brake system, and that was what my bike came with when new aventon sent me the wrong brake pads and rotor got through email. They put me in contact with the right source to get the right parts and refunded my money for the parts that I had received. It’s a pleasure doing business with Aventon my pace 500 now has 1500 miles and still going strong recommended thank you
23 April 2026
Reply from Aventon Bikes
Hi David,
We hear your concerns regarding the availability of brake pads for your Zoom brakes, and while we may not have them in stock ourselves, we want to make sure you have the information you need to keep riding.
We have followed up on the email you sent this morning with the information you need. If you have any follow-up questions, please feel free to reach back out to that email.
We look forward to assisting you!
Thanks,
Aventon
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