Was not sure which replacement motor required and CS responded quickly. Ordered, arrived and now installed. Also filter sent but incorrect, again CS replaced by courier the next day. Excellent- you c... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having been let down badly by Dyson and another Sebo supplier, I came across Avern Cleaning Supplies on the internet. Their price for a Sebo X7 automatic pet vacuum cleaner was very competitive.... See more
Company replied
Purchased a load of genuine Numatic Henry hoover parts. good prices, good services, delivered in good condition. would buy from them again.
Company replied
The item was delivered quickly and unscathed i bought this type of backpack hoover for the job I do (caretaker) and it does save me a lot of time so I can concentrate on other jobs around the estate... See more
Company replied
Company details
- #33 of 55 best companies in Cleaning products supplier
- #14 of 29 best companies in Appliance parts supplier
- #6 of 8 best companies in Industrial Supermarket
- #4 of 5 best companies in Industrial vacuum equipment supplier
- #5 of 7 best companies in Janitorial equipment supplier
- #10 of 19 best companies in Vacuum Cleaner Shop
About Avern Cleaning Supplies (Internet) Ltd
Written by the company
We offer NEXT DAY delivery on selected machines & same day collection for majority of our items in stock. NEXT DAY MACHINES spares & accessories BOOK A machine DEMO janitorial
Our Vision
At Avern Cleaning Supplies, our vision is to create cleaner, safer, and healthier environments for everyone. We believe that cleanliness is not just a task; it's a way of life. We aspire to be the go-to source for cleaning products that empower individuals and organizations to achieve cleanliness and hygiene goals efficiently and sustainably.
Contact info
Unit E6/7 Blackpole Trading Estate East, WR3 8SG, Worcester, United Kingdom
- 0800 9788 499
- Sales@averncleaningsupplies.com
- averncleaningsupplies.com
4.6
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good price came on time
5 May 2026
Reply from Avern Cleaning Supplies (Internet) Ltd
Hi Reginald,
Thank you for your positive feedback, we're pleased to hear you've had a great experience with us and look forward to your continued support.
Kind regards, Avern
Reply from Avern Cleaning Supplies (Internet) Ltd
Hi Blair,
Thank you for your great review, we're glad we were able to help! We look forward to your continued support.
Kind regards, Avern
The product is as described
The product is as described, and even better because the description didn't mention an additional bag, but in fact it was included. Fast delivery, everything as it should be.
Thank you
5 May 2026
Reply from Avern Cleaning Supplies (Internet) Ltd
Hi Peter,
I'm glad you found our website so helpful. We strive to be the best and are glad we were able to help you with your needs.
Kind regards, Avern
Good quality products
Good quality products, delivered on time, easy to order. Just the job.
11 May 2026
Reply from Avern Cleaning Supplies (Internet) Ltd
Hi William,
Thank you for your great review, we're glad we were able to help! We look forward to your continued support.
Kind regards, Avern
great price and fast delivery next day.
11 May 2026
Reply from Avern Cleaning Supplies (Internet) Ltd
Hi Gordon,
Thank you for your great review, we're glad we were able to help! We look forward to your continued support.
Kind regards, Avern
Everi strike again
Unfortunately they were let down by using Everi as the delivery company.
Had to play match the picture with the door in the street to find the item.
11 May 2026
Reply from Avern Cleaning Supplies (Internet) Ltd
Hi Steven,
Sorry to hear you’ve had issues with your delivery. We always strive to provide a 5-star service, so please let us know if there’s anything we can do to put things right or improve your experience.
Kind regards,
Avern
I do not like to give a bad plug…
I do not like to give a bad plug however firstvtime using the mop heads fell to pieces, ive since ordered a more expensive one, it must have been a manufacturing fault.
11 May 2026
Reply from Avern Cleaning Supplies (Internet) Ltd
Hello Martyr,
Thank you for taking the time to give us feedback. We strive for customer satisfaction, and I’m sorry to hear that your experience was only 1 star. Please do not hesitate to get in touch with us - our customer service team is always here to assist if any issues arise, and we would appreciate the opportunity to make things right.
Regards,
Avern
Arrived quickly
11 May 2026
Reply from Avern Cleaning Supplies (Internet) Ltd
Hello Martyr,
Thank you for taking the time to give us feedback. We strive for customer satisfaction, and I’m sorry to hear that your experience was not 5 star. Please do not hesitate to get in touch with us - our customer service team is always here to assist if you had any issues.
Regards,
Avern
Still haven’t got everything I ordered.
11 May 2026
Reply from Avern Cleaning Supplies (Internet) Ltd
Hello Johan,
I can see you have received the vacuum cleaner and additional bags that you ordered. Please accept my apologies for the delay on the dusting brush - this has left us today and should be with you soon :)
Kind regards,
Avern
Emailed them as I was not satisfied…
Emailed them as I was not satisfied with the product. They came back suggesting some solution tgat didn't work out. After that I emailed them again and requested refund, have not heard back since. Update: customer service team got back to me and I am very happy with how their handled it.
11 May 2026
Reply from Avern Cleaning Supplies (Internet) Ltd
Hello Diana,
Sorry to hear you have had negative experience with us. Customer satisfaction is our priority, I will pass your concern to the relevant team to look into. We will get in touch with you shortly :)
Kind regards,
Avern
Great efficient company with v'good prices!
Used to buy spares from them on eBay over many years, since all eBay's stupid UK changes for private buyers/sellers, I deleted my account of 13 years.
Very Glad Avern have their Own website, ordered direct from them the numatic/henry part at cheaper than from them on ebay - Great website, easy to find part & checkout was easy with PPal & as promised arrived in 48HRs to me - Just Perfect, very happy.
Order direct from Avern & teach eBay a lesson how not to upset your users!
5 May 2026
Reply from Avern Cleaning Supplies (Internet) Ltd
Hi Rick,
I'm glad you found our website so helpful. We strive to be the best and are glad we were able to help you with your needs.
Kind regards, Avern
Reply from Avern Cleaning Supplies (Internet) Ltd
Hi Debs,
Thank you for your great review, we're glad we were able to help! We look forward to your continued support.
Kind regards, Avern
Nag on the helpline is extremely…
Nag on the helpline is extremely helpful. Thank you Nag. The product is excellent. So was the delivery service. All very good.
7 May 2026
Reply from Avern Cleaning Supplies (Internet) Ltd
Hi Dawn,
I'm glad you found Nag so helpful. We strive to be the best and are glad we were able to help you with your needs.
Kind regards, Avern
Reply from Avern Cleaning Supplies (Internet) Ltd
Hi Lee,
Thank you for your great review, we're glad we were able to help! We look forward to your continued support.
Kind regards, Avern
Reply from Avern Cleaning Supplies (Internet) Ltd
Hi Andrew,
I'm glad you found our customer service so helpful. We strive to be the best and are glad we were able to help you with your needs.
Kind regards, Avern
Quick delivery and competitive price
5 May 2026
Reply from Avern Cleaning Supplies (Internet) Ltd
Hi Deborah,
Thank you for your positive feedback, we're pleased to hear you've had a great experience with us and look forward to your continued support.
Kind regards, Avern
Reply from Avern Cleaning Supplies (Internet) Ltd
Hi Simon,
Thank you for your continued support. It's great to see happy customers come back time and time again. Thank you for your great feedback.
Kind regards, Avern
Great service
Great service. Good price. Good description. And Quick deliver.
100% well worth using them
5 May 2026
Reply from Avern Cleaning Supplies (Internet) Ltd
Hi Simon,
I'm glad you found our website so helpful. We strive to be the best and are glad we were able to help you with your needs.
Kind regards, Avern
Fantastic service hoover just rather…
Fantastic service hoover just rather loud but can put up with it as it picks up so well
5 May 2026
Reply from Avern Cleaning Supplies (Internet) Ltd
Hi Yvonne,
Thank you for your positive feedback, we're pleased to hear you've had a great experience with us and look forward to your continued support.
Kind regards, Avern
Excellent company who I've dealt with…
Excellent company who I've dealt with before and will again, great communication and great products well packaged, thanks
Kevin Roe garden maintenance services
5 May 2026
Reply from Avern Cleaning Supplies (Internet) Ltd
Hi Kevin,
Thank you for your continued support. It's great to see happy customers come back time and time again. Thank you for your great feedback.
Kind regards, Avern
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