Averys Wine Merchants Reviews 13,803

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and knowledgeable staff who provide personalized advice and make ordering a simple and quick experience. People appreciate the wide selection of wines available, often at reasonable prices, and the prompt, efficient delivery service that ensures products arrive in perfect condition. Many consumers have been loyal customers for years, valuing the consistent quality and positive interactions. However, some customers also noted issues with the delivery service, specifically mentioning instances where packages were left in visible or inappropriate locations without a doorbell ring or knock. A few reviewers experienced problems with online ordering or delays with their deliveries, and some were dissatisfied with the automatic renewal of a delivery subscription fee.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the prompt and efficient... See more

Product

Reviewers highlight positive aspects of the product, particularly the quality and selection of wines.... See more

Service

Consumers find service to be positive, with many praising the excellent, efficient, and prompt service, often... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness and knowledge. Many... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process easy and efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I joined the Bordeaux collection subscription and received my first case. At present I have mixed feelings. I've tried each of the selection and am not entirely convinced these wines are not quite as... See more

Rated 5 out of 5 stars

Avery's may not have the weird and wonderful experimental type wines you sometimes see. But they do tend to have good, and good value, 'classic' wines. A good red for barbecue season, an all-purpos... See more

Rated 5 out of 5 stars

I genuinely love dealing with Averys, I’ve been purchasing wines from them regularly for over a year. They have wines and mixed cases for every occasion, whether it to send a friend a gift, wine for c... See more

Rated 5 out of 5 stars

Ordering on-line was a very simple and quick experience. A specified date for delivery at no extra cost was a bonus and that worked well too. Several of the wines I've enjoyed before and there are o... See more


Company details

  1. #47 of 79 best companies in Wine shop

Written by the company

Averys began in 1793 and over the years, the family has built its reputation as one of the UK’s most pioneering wine merchants. Today, it is 5th generation Mimi Avery introducing a new generation of wine lovers to Averys. At the heart of what we do - and have done for over 220 years - is share our passion for wine. We love discovering wines with a story to tell – whether for everyday drinking or fine wines for the cellar.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

14K reviews

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Rated 5 out of 5 stars

Quality wine at reasonable prices

My contact at Avery’s is Matt. He listens to my needs and guides me as to the best wine. He’s polite, honest and knowledgeable. Avery’s wines are very good and are affordable. Keep up the good work.

17 March 2026
Rated 5 out of 5 stars

I said to a friend

I said to a friend - Don't bother spending time at supermarkets. Just talk to Neil, he'll find exactly what you want and have it delivered to your door. Thank you again Neil, you're worth your weight in vino!

19 March 2026
Rated 1 out of 5 stars

Terrific

Terrific, as always

18 March 2026
Averys Wine Merchants logo

Reply from Averys Wine Merchants

Hi Christopher,

Thank you for taking the time to review us and for your kind works. I cannot help but noticed you scored us 1 star... was anything wrong?

Thanks
Scott

Rated 3 out of 5 stars

Once again company delivering wine left…

Once again company delivering wine left it on my front doorstep rather than as requested. My front driveway is open plan onto the road. Not amused

19 March 2026
Averys Wine Merchants logo

Reply from Averys Wine Merchants

Hi Louise,

We appreciate you bringing this to our attention. We're sorry your delivery wasn't as requested and was left at your front door. We've raised this with the carriers to investigate this.

Hope this meets with your approval,
Scott

Rated 5 out of 5 stars

I genuinely love dealing with Averys

I genuinely love dealing with Averys, I’ve been purchasing wines from them regularly for over a year. They have wines and mixed cases for every occasion, whether it to send a friend a gift, wine for cooking or fine wine for drinking. They quite often send out unique offers which are excellent. The marketing isn’t too much and when I’ve needed to contact them, usually because I’ve made a mistake, they sort it, no drama, no fuss. Well done Averys !!!

18 March 2026
Rated 5 out of 5 stars

Great advice and wonderful wines at a range of prices

I get offered excellent and varied wines at a reasonable, and usually discounted, price.
Although Neil understands my preferences, it's fun to try varieties I otherwise might not and they are always a delight.
Never any sales pressure and delivery is always prompt.

17 March 2026
Rated 5 out of 5 stars

As usual, great service

The offers were emailed to me, I messaged my adviser at Averys, they helped put together the order and confirm the price, it arrived the next day. Great service and I'm looking forward to trying some new wines.

14 March 2026

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