Averys Wine Merchants Reviews 13,802

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and knowledgeable staff who provide personalized advice and make ordering a simple and quick experience. People appreciate the wide selection of wines available, often at reasonable prices, and the prompt, efficient delivery service that ensures products arrive in perfect condition. Many consumers have been loyal customers for years, valuing the consistent quality and positive interactions. However, some customers also noted issues with the delivery service, specifically mentioning instances where packages were left in visible or inappropriate locations without a doorbell ring or knock. A few reviewers experienced problems with online ordering or delays with their deliveries, and some were dissatisfied with the automatic renewal of a delivery subscription fee.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the prompt and efficient... See more

Product

Reviewers highlight positive aspects of the product, particularly the quality and selection of wines.... See more

Service

Consumers find service to be positive, with many praising the excellent, efficient, and prompt service, often... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness and knowledge. Many... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process easy and efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I joined the Bordeaux collection subscription and received my first case. At present I have mixed feelings. I've tried each of the selection and am not entirely convinced these wines are not quite as... See more

Rated 5 out of 5 stars

Avery's may not have the weird and wonderful experimental type wines you sometimes see. But they do tend to have good, and good value, 'classic' wines. A good red for barbecue season, an all-purpos... See more

Rated 5 out of 5 stars

I genuinely love dealing with Averys, I’ve been purchasing wines from them regularly for over a year. They have wines and mixed cases for every occasion, whether it to send a friend a gift, wine for c... See more

Rated 5 out of 5 stars

Ordering on-line was a very simple and quick experience. A specified date for delivery at no extra cost was a bonus and that worked well too. Several of the wines I've enjoyed before and there are o... See more


Company details

  1. #47 of 79 best companies in Wine shop

Written by the company

Averys began in 1793 and over the years, the family has built its reputation as one of the UK’s most pioneering wine merchants. Today, it is 5th generation Mimi Avery introducing a new generation of wine lovers to Averys. At the heart of what we do - and have done for over 220 years - is share our passion for wine. We love discovering wines with a story to tell – whether for everyday drinking or fine wines for the cellar.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

14K reviews

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Rated 5 out of 5 stars

Chateau Tour Du Haut Moulin

I ordered some Chateau Tour Du Haut Moulin 2022 which turned out to be an excellent choice. We had some with some meatballs and tagliatelle. I would definitely choose this wine again. The delivery from Yodel was bang on time.

12 March 2026
Rated 2 out of 5 stars

Just left 2 boxes of wine by the front…

Just left 2 boxes of wine by the front door. I had a safe place on delivery but just ignored. Anyone could of taken them.

11 March 2026
Averys Wine Merchants logo

Reply from Averys Wine Merchants

Hi Christopher,

We appreciate you taking the time to share this. We're sorry your delivery wasn't handled with the care it deserves, especially regarding the designated safe place. I've raised this with the carriers to ensure this doesn't happen again.

I hope this goes some way to ensure this doesn't happen again.

All the best,
Scott

Rated 5 out of 5 stars

Easy to order

Easy to order - always comes on time and given pre-warning on delivery. Great value.

9 March 2026
Averys Wine Merchants logo

Reply from Averys Wine Merchants

Glad to hear it was easy to order and that delivery was punctual. Hope you enjoy your wines.

Kind Regards
Dan

Rated 3 out of 5 stars

Not sure the value matched the price.

Not sure the value matched the price.

9 March 2026
Averys Wine Merchants logo

Reply from Averys Wine Merchants

Hi Alan, We're sorry to hear this. We always want you to feel confident that you’re getting great quality for the price, so we really appreciate you letting us know. We’ve sent you an email with the details and look forward to hearing from you. Thanks, Mani

Rated 5 out of 5 stars

I use a wine advidor

I use a wine advidor, Owen, and the whole process is very easy.

9 March 2026
Averys Wine Merchants logo

Reply from Averys Wine Merchants

We're happy to hear Owen is making the ordering process easy for you. He's always happy to help!

Kind Regards
Dan

Rated 5 out of 5 stars

Excellent service

As always, excellent service from Mat and Averys

9 March 2026
Averys Wine Merchants logo

Reply from Averys Wine Merchants

Great to hear you're getting great Service from Mat and the rest of us.

Kind Regards
Dan

Rated 5 out of 5 stars

Always a good experience

Always a good experience, my first contact Matthew is always very helpful and informative. He also has time for a friendly chat each time I phone.

4 March 2026
Averys Wine Merchants logo

Reply from Averys Wine Merchants

We're happy to hear that your experiences have been positive. It's great to know that Matthew is helpful and informative, and we appreciate your kind words. Kind regards, Rebecca.

Rated 5 out of 5 stars

Always a help to talk with Neil

Always a help to talk with Neil to find more wines that suit our palate. Some of our best finds have come this way. It is still good to read a description though and make a decision yourself sometimes. One thing is certain... its always quality wine.

2 March 2026

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