Averys Wine Merchants Reviews 13,803

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and knowledgeable staff who provide personalized advice and make ordering a simple and quick experience. People appreciate the wide selection of wines available, often at reasonable prices, and the prompt, efficient delivery service that ensures products arrive in perfect condition. Many consumers have been loyal customers for years, valuing the consistent quality and positive interactions. However, some customers also noted issues with the delivery service, specifically mentioning instances where packages were left in visible or inappropriate locations without a doorbell ring or knock. A few reviewers experienced problems with online ordering or delays with their deliveries, and some were dissatisfied with the automatic renewal of a delivery subscription fee.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the prompt and efficient... See more

Product

Reviewers highlight positive aspects of the product, particularly the quality and selection of wines.... See more

Service

Consumers find service to be positive, with many praising the excellent, efficient, and prompt service, often... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness and knowledge. Many... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process easy and efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I joined the Bordeaux collection subscription and received my first case. At present I have mixed feelings. I've tried each of the selection and am not entirely convinced these wines are not quite as... See more

Rated 5 out of 5 stars

Avery's may not have the weird and wonderful experimental type wines you sometimes see. But they do tend to have good, and good value, 'classic' wines. A good red for barbecue season, an all-purpos... See more

Rated 5 out of 5 stars

I genuinely love dealing with Averys, I’ve been purchasing wines from them regularly for over a year. They have wines and mixed cases for every occasion, whether it to send a friend a gift, wine for c... See more

Rated 5 out of 5 stars

Ordering on-line was a very simple and quick experience. A specified date for delivery at no extra cost was a bonus and that worked well too. Several of the wines I've enjoyed before and there are o... See more


Company details

  1. #47 of 79 best companies in Wine shop

Written by the company

Averys began in 1793 and over the years, the family has built its reputation as one of the UK’s most pioneering wine merchants. Today, it is 5th generation Mimi Avery introducing a new generation of wine lovers to Averys. At the heart of what we do - and have done for over 220 years - is share our passion for wine. We love discovering wines with a story to tell – whether for everyday drinking or fine wines for the cellar.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always a help to talk with Neil

Always a help to talk with Neil to find more wines that suit our palate. Some of our best finds have come this way. It is still good to read a description though and make a decision yourself sometimes. One thing is certain... its always quality wine.

2 March 2026
Rated 5 out of 5 stars

Prompt, friendly and very knowledgeable advice

Great service as always. Prompt, friendly and very knowledgeable advice and some very competitive offers. Averys boxes arriving on the doorstep are always a high point. Looking forward to sampling the latest arrivals.

2 March 2026
Averys Wine Merchants logo

Reply from Averys Wine Merchants

We're happy to hear that you consistently receive great service! It's wonderful to know our team's prompt, friendly, and knowledgeable advice is appreciated. Wine deliveries make us happy too, and we hope you enjoy your new selections. Kind regards Rebecca.

Rated 5 out of 5 stars

I have only been dealing with Averys…

I have only been dealing with Averys for a short time, but each time your wine merchant matt has done an excellent job looking after myself.

27 February 2026
Averys Wine Merchants logo

Reply from Averys Wine Merchants

We're happy to hear that you've had such a positive experience. It's great to know that Matt has been so helpful with finding you great wine options. Thanks for your feedback. Kind regards Rebecca.

Rated 5 out of 5 stars

A first-class rescue by my wine advisor…

A first-class rescue by my wine advisor Noah! I’d forgotten an important birthday present and Noah helped me select the perfect half case and got the delivery there on time …💪🏻

28 February 2026
Averys Wine Merchants logo

Reply from Averys Wine Merchants

We're happy to hear that Noah provided such excellent support when needed! It's great knowing we could assist with the perfect gift and timely delivery. Thanks for your positive feedback. Kind regards Rebecca.

Rated 5 out of 5 stars

Very helpful and efficient young lady…

Very helpful and efficient young lady who dealt with my order! Delivery all good and on time.

27 February 2026
Averys Wine Merchants logo

Reply from Averys Wine Merchants

We're happy to hear that the advisor was helpful and efficient with your order! We are glad that the delivery was on-time. hope you enjoy the selection. Kind regards Rebecca.

Rated 4 out of 5 stars

The wine arrived promptly and safely on…

The wine arrived promptly and safely on delivery. I wanted to give Alsace wines a second chance: a couple of the bottles are off dry so not to my taste but my husband likes them. Will work through the rest of the wines but it’s a good selection and excellent value.

28 February 2026
Rated 5 out of 5 stars

Thanks Abi.

Once again my go to adviser Abi was her usual pleasant cheerful self and very helpful with her guidance on some of my selection of wines.

20 February 2026
Rated 5 out of 5 stars

Awful

Awful. Left before the house with a clear address and left out in the driveway when we were in the house. j M

18 February 2026
Rated 5 out of 5 stars

Seamless

Seamless, excellent service right the way from new wine suggestions/recommendations through to to ordering and delivery (and good bad wines for by!).

17 February 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look