Never again!!Stay away! The car we picked up at Dubrovnik airport was as expected. The additional fee for taking a ferry in Croatia was clearly stated. However were we unpleasantly surprised by the €5... See more
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Review summary
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Reviews shaping this summary
I am disappointed with my recent experience with Avia Rent a Car. After returning the vehicle, I was charged €15 for vehicle cleaning and €35 for a vehicle category upgrade. The cleaning char... See more
Company replied
The people behind the Avia rental desk in Split Airport were very cold and unwelcoming. Despite having paid for extra insurance when we booked through BSP, which covered a wide range of issues, the... See more
Company replied
We had a great experience with AVIA in Pula. The vehicle handover and return process were both very quick and smooth, which made everything stress-free. The service was professional from start to fi... See more
Company replied
Company details
Written by the company
We are Croatian company founded in 2006. Our vehicle fleet is new, consisted of many models. Our professional team will welcome you at any of our office all over Croatia and provide top quality service.Visit us at www.avia-rentacar.hr and find that we do better !
Contact info
Ulica Narodnog lista 2, 23000, Zadar, Croatia
- +385952125790
- info@avia-rentacar.hr
- avia-rentacar.hr
2.9
Average
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 48 hours
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Can not fault it
Can not fault it, car was great, service also. Easy and fast process. Returned car at 4 am and staff was there to check the car.
5 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your wonderful feedback! We’re happy to hear you enjoyed both the car and our service, and that the process was quick and easy — even with your early morning return. Our team is always ready to assist, no matter the hour.
We look forward to welcoming you again on your next trip!
Kind regards,
Avia team
Great car and great service
18 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you so much for your kind words!
We’re happy to hear you were satisfied with both the car and our service — that’s exactly what we aim for.
We look forward to seeing you again soon!
Avia team
Scam company
The Avia car hire at Pula is a thinly disguised scam. Our flight was delayed by 1.5 hours - they said as we were late and didn’t provide a flight number so the booking was cancelled. They could reactivate it but only if we paid for their ultra expensive insurance. We booked through Orbital and have checked thoroughly once home and there was no option to input the flight number. Why aren’t you asking orbital to include this if it is required? They did the same to someone else in our queue. In addition they were extremely rude. Thankfully we didn’t take them up on their scam and got another car through a different company. Worst car booking experience - do not use Avia
21 July 2025
Unprompted review
Reply from Avia Rent a car
Your accusation of a “scam” is completely unfounded and unacceptable.
Let us be clear:
▶️ Your flight was delayed, and no flight number was provided — meaning we had no way of knowing your arrival time. As stated in our rental conditions (which you accepted), reservations without a valid flight number and no customer contact are considered no-shows after the grace period. This is industry-standard policy, not a “scam.”
▶️ You were offered the option to continue with the rental under clearly explained conditions, including full insurance, as no valid credit card was presented. This is standard procedure, especially for late arrivals without prior notice.
▶️ If your booking platform (Orbital) didn’t allow input of a flight number, that is between you and the platform. We are not responsible for missing fields on third-party websites — but we do clearly state the importance of this information in our terms, which were available to you before confirming the booking.
▶️ Claiming that we “do the same to everyone” is false and defamatory. We handle thousands of bookings fairly and professionally. The fact that you didn’t comply with the basic rental conditions is not our fault.
▶️ As for the accusation of rudeness — we take it seriously, but we also know our team remains calm and professional even when customers become aggressive due to frustration over their own oversight.
You chose not to proceed with the rental — that was your decision.
But calling us a scam because you didn’t read or follow the terms is irresponsible and misleading.
We stand fully behind our team, our process, and our transparency.
Avia team
Not a very welcoming attendant at the…
Not a very welcoming attendant at the desk, and a very picky one who handled the car. When we returned the car they tried to charge us for small scratches that had been on the car before we got it. They all had a very suspicious and unfriendly approach, like they wanted to create trouble for us… At pick-up we had to pay extra for the car to be cleaned - I have never experienced that before… Will not recommend Avia Dubrovnik to anyone - we will certainly not use them again.
19 July 2025
Unprompted review
Reply from Avia Rent a car
We regret that you left with a negative impression, but we must clarify and correct several misleading claims made in your review.
▶️ First and foremost, upon arrival you were granted a complimentary upgrade of three vehicle categories, at no additional cost. This was not requested but offered as a gesture of goodwill — and unfortunately, it was not acknowledged in your feedback.
▶️ All vehicles are inspected and documented before pick-up, and customers are encouraged to review and confirm the vehicle’s condition before signing. Any scratches not marked at pick-up are checked upon return. We do not charge for minor cosmetic wear, but we are required to assess unreported damage — this is standard industry procedure, not a personal attack.
▶️ Regarding the cleaning policy: it is clearly stated in both the rental terms and on your voucher. The cleaning fee is not hidden, nor unusual — it applies only to specific booking types and is communicated transparently at pick-up.
▶️ As for staff conduct, we take all feedback seriously, but also stand behind our team. Unfounded claims of “suspicious” or “hostile” behavior are unfair and do not reflect the professionalism we expect from both sides of the counter.
You received a newer, higher-category vehicle than booked, and the service was provided in line with all confirmed terms.
Avia team
no more time
It seems to be not possible to trust people who give you the car or those who take the cars back again.
And I also got no answer yet to my mail. Not even a reaction.
5 July 2025
Unprompted review
Easy pickup and drop off
28 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your feedback — we’re glad to hear the pick-up and drop-off process was easy and smooth!
We appreciate you choosing Avia, and hope to see you again on your next trip.
Avia team
No hard insurance sell
No hard insurance sell. Good quality car although a bit smaller than I hoped.
17 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your feedback — we're glad to hear you were satisfied with the quality of the car and appreciated that we don’t apply pressure when offering insurance options.
We understand the car may have been smaller than you expected. Please note that when booking a vehicle, you reserve a vehicle category, not a specific model, which is standard practice in the car rental industry. However, we always do our best to allocate the most suitable vehicle available within the reserved category.
Avia team
arrogant consultant, advice to do photo not only external but internal as well
getting a car consultant was very arrogant (the answers into questions was giving short and not explaining in good chape), advice to make a photo, then I return car they trayed to charge extra that inside car was not clean. photos, which I did taking a car helped me to prove that they gave it like it was returned. this was the first time when rental company was looking just to charge more. if it possible recommendation would be to chose another car rental company :(
28 July 2025
Unprompted review
Reply from Avia Rent a car
Your review contains serious and inaccurate claims that must be corrected.
▶️ Our staff is not “arrogant” — they are trained to work under pressure, especially during peak season, and to clearly communicate rental terms and procedures. Short or direct answers do not mean bad service — especially when all necessary information is already outlined in the rental agreement, which you signed.
▶️ You were advised — correctly — to photograph the vehicle at pick-up. This is standard and recommended practice, not a warning of bad intent. Your own photos later proved useful, which only confirms that our staff acted transparently and in your interest.
▶️ As for the cleaning concern: the vehicle was checked as per standard return procedure. No cleaning fee was charged, because your documentation confirmed the vehicle was returned in the same condition it was delivered.
That’s evidence-based handling, not an attempt to “charge more.”
▶️ Accusing our company of trying to find excuses to overcharge is completely unfounded. No extra was billed. All actions taken were within the bounds of our written policy — which you accepted.
It’s unfortunate that you chose to interpret a professional and by-the-book process as suspicious. If anything, this situation shows that our team respects policy and that clear documentation protects everyone — including you.
Avia team
Just wanted to say thank you for the…
Just wanted to say thank you for the fantastic customer service. From pick up to return everything went smoothly and quickly.
Thank you
27 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your wonderful feedback!
We're thrilled to hear that everything went smoothly from pick-up to return and that you were happy with the customer service. We truly appreciate your kind words and hope to see you again on your next trip.
Avia team
Not very happy with Avia Rent a Car
Hallo,
Ik heb een klacht en ik wil een deel van mijn geld terug. Vanwege onze vlucht wist ik niet zeker wanneer we zouden aankomen. Ik dacht dat we misschien pas na sluitingstijd bij de autoverhuur zouden zijn, maar we hadden geluk en arriveerden om 20:30 uur en stond rond diezelfde tijd aan de bali van Avia maar had een andere klant voor mij, dit duurde even maar men kan duidelijk in het systeem zien wanneer alle documenten waren aangemaakt (ik heb zelfs bewijs, alle documenten van Avia staan op een tijdsstamp rond 21:06, ik kan je vertellen dat het een stuk langer duurd dan 6 minuten om de documenten te genereren). Toch moest ik 50 euro betalen zonder reden, en ze weigerden dit terug te betalen.
Bij aankomst deelde ik mijn voucher met alle gegevens, inclusief verzekering, maar de verhuurder zei dat de auto niet verzekerd was en dat zij de verzekering via Discovercars.com niet erkenden, wat uiteraard belachelijk is. Daardoor moest ik nog eens €241,92 betalen (exclusief belasting). Ik moest dit betalen, want anders zouden we ’s avonds vastzitten op de luchthaven met een klein kind.
Na betaling heb ik contact opgenomen met de tussenpersoon (Discovercars.com), en zij vertelden me dat de auto wél verzekerd was (dit stond ook op de voucher). Ik heb nu in totaal €281,92 betaald, exclusief belasting.
Het enige dat Avia doet is zich verstoppen achter regeltjes en handtekeningen die je wel moet zetten want anders kom je geen stap verder.
Ik hoop dat u begrijpt dat ik dit bedrag graag terug wil.
Contractnummer: 25-P11-1517
======
English version:
Hello,
I have a complaint and I would like to get part of my money back. Because of our flight, I wasn’t sure when we would arrive. I thought we might arrive at the car rental after closing time, but we were lucky and got there at 20:30. I was at the Avia counter around that time, but there was another customer ahead of me. This took a while, but it's clearly visible in the system when all the documents were created (I even have proof — all Avia documents are timestamped around 21:06. I can tell you it takes much longer than 6 minutes to generate those documents).
Still, I had to pay €50 for no reason, and they refused to refund it.
Upon arrival, I presented my voucher with all the details, including insurance, but the rental company said the car was not insured and that they did not recognize the insurance provided through Discovercars.com, which is obviously ridiculous. As a result, I had to pay an additional €241.92 (excluding tax). I had no choice but to pay this, otherwise we would have been stranded at the airport in the evening with a small child.
After making the payment, I contacted the intermediary (Discovercars.com), and they confirmed that the car was indeed insured (this was also clearly stated on the voucher). I have now paid a total of €281.92, excluding tax.
All Avia does is hide behind rules and signatures that you are forced to give, otherwise you simply can't move forward.
I hope you understand that I would like this amount refunded.
Contract number: 25-P11-1517
10 July 2025
Unprompted review
Reply from Avia Rent a car
Insurance and Deposit Reduction
Although you presented a valid credit card, you voluntarily chose to accept the reduced damage liability option. This option lowers your financial responsibility in the event of damage, and in turn, reduces the required security deposit. It is not mandatory, and it was clearly explained at the rental counter as an available alternative to the standard deposit.
By opting for this additional coverage, you agreed to its cost and terms, which were outlined in the rental agreement that you reviewed and signed.
Out-of-Hours Service
Your reservation was scheduled for 21:30, and although you arrived slightly earlier, the pickup occurred after 21:00, which is considered outside of regular operating hours. As such, the out-of-hours fee applied is in accordance with the terms stated in your booking voucher.
All terms, including insurance options, deposit requirements, and service fees, were fully disclosed prior to and during the rental. Therefore, we confirm that all charges were applied correctly and in line with the conditions you accepted at the time of rental.
Thank you for your understanding.
Avia team
easy to reserve a car.
easy to reserve a car.
good service on the pickup point in split airport.
easy to return.
19 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you very much for your kind feedback! We're glad to hear that the reservation process was easy and that you had a smooth pickup and return experience at Split Airport. We appreciate your trust in AVIA Rent a Car and hope to welcome you again on your next visit. Safe travels! Avia team
Reply from Avia Rent a car
Thank you for your kind feedback!
We're glad to hear you found our team friendly and helpful. We look forward to welcoming you again in the future! Avia team
Disgusted to find at the pick up desk
Disgusted to find at the pick up desk, that a fully acceptable credit card could not be used to secure the damage deposit
A CON !!!!!!!!!!
Then to add insult, you are conning people with the threat of additional cleaning of 12euro
AND also your staff in country, ultra rude
Further Comment
Firstly, a valid card was presented, eventually a debit card was used
The way your staff member described the cleaning charge, was clearly a threat
And IT WAS YOUR STAFF MEMBER WHO WAS RUDE, NOT US !!!!!!!!
Clearly your staff are in need of some urgent re-training
16 July 2025
Unprompted review
Reply from Avia Rent a car
We must strongly clarify the following:
You did not present a valid credit card, but a debit card, which does not meet the requirements for the security deposit as clearly stated in both the rental terms and your reservation voucher. This is not a “con” — it is a strictly enforced policy applied equally to all customers.
The €12 cleaning fee is not a threat — it is a standard charge outlined transparently in the rental agreement and applied when vehicles are returned in a condition requiring additional cleaning. This is common across the industry, and all customers are informed in advance.
Our team operates with professionalism and integrity. While we understand rental processes can be stressful, rudeness towards our staff is unacceptable, and your claim is rejected as baseless.
We advise you to thoroughly read the terms you accepted at the time of booking. All conditions were presented clearly before your arrival.
Avia team
Fast, efficient service.
Fast, friendly efficient service. Car pickup a very short walk from airport and well sign posted. Great quality car and easy drop off.
16 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your kind feedback!
We’re glad to hear that you were satisfied with our service and the vehicle provided. It’s great to know that the pickup and return process went smoothly and that you found everything convenient and efficient.
We appreciate your trust and hope to welcome you again on your next trip!
Avia team
Tourist scammer
Dear fellow Tourist,
Avoid this company. They'll sell you overpriced insurance that's useless. A deductible of a whopping €500. When you pick up the car, they'll do everything they can to appear nonchalant. They'll laugh off all sorts of little blemishes and scratches. They'll say they're part of the deal. Within 30 seconds, you'll get the keys and have to leave. Returning the car is a completely different story. They'll seriously examine the car with a magnifying glass.
You guessed it. Now the blemishes and scratches are a problem. A whopping €220 for two spots they claim were my fault. My request for proof that these spots weren't there received no response other than the response that it was a new car. Everything is new at first, people, that's not a good argument. Of course, it's not possible to get an invoice from a body shop.
What a shame that they've implemented this as a business practice. In the meantime, we have made initial contact with the local police to report fraud.
29 July 2025
Unprompted review
Reply from Avia Rent a car
Your accusations are false and unacceptable.
Insurance: All insurance options and deductibles are fully explained before signing. Nothing is hidden or “useless” — these are standard conditions in the car rental industry.
Vehicle inspection: The car was checked at pick-up and again at return. Any damage not noted on the contract at pick-up is the renter’s responsibility. Suggesting that staff “laugh off” damages is a deliberate misrepresentation.
Charges: It is simply untrue that you were charged €220. The actual invoice clearly shows:
€66 for damage
€75 administrative fee
€80 for chemical cleaning, because the car interior and seats were returned stained and dirty.
Fraud claim: Calling our company “fraudulent” is baseless and defamatory. Every charge was legitimate, documented, and in line with the contract you signed.
We reject your claims entirely. The facts are clear, transparent, and fully supported by documentation.
— Avia team
Service was quick and convenient
Service was quick and convenient. The car was almost new and just the right size. The only reason why I didn't give five points is that while getting the keys at the company office in the airport terminal I was asked for a deposit of 1100 euros, although the amount of 900 euros was indicated on the website at the time of booking. But it was good that they returned the deposit on the fourth day after returning the car back, which is very fast.
18 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your review and for highlighting the positive aspects of your experience, including the fast service, the quality of the vehicle, and the prompt refund of the deposit.
Please note that your reservation was made through a booking agency, and all terms — including the applicable deposit amounts based on vehicle category and insurance selection — were clearly stated in the agency’s voucher and rental conditions. In your case, the deposit of €1,100 corresponds to the selected vehicle group and was fully refunded within the expected timeframe, which you kindly acknowledged.
We appreciate your feedback and hope to welcome you again.
Avia team
Do not rent a car here! Watch out for extra costs!
I do not recommend renting a car at Avia! At Avia you have to watch out for additional costs. They charge extra for example for cleaning (9 euro) and early check-out (approximatly 80 euro). Moreover, our tank was only half full when we arrived at check-out. The employee of Avia said we could either pay 90 euro as a fine or go to the gas station. It turned out that every gas station was closed which almost led to us missing our flight. Never again!
25 July 2025
Unprompted review
Reply from Avia Rent a car
Your allegations are incorrect and misleading.
All rental conditions, including the cleaning fee, out-of-hours return fee, and fuel policy, are clearly stated in the rental agreement and voucher you received from your booking agency before the rental. By signing the rental agreement, you confirmed your full understanding and acceptance of these terms.
Our fuel policy is full-to-full, not "same-to-same" as you wrongly claim. The vehicle was delivered with a full tank, and it was your responsibility to return it the same way. Returning it with only half a tank and expecting no consequences is simply unacceptable. The option to refuel yourself was offered to you, and your failure to plan accordingly is not our liability.
Accusations like “never again” are easy to make but baseless when you have accepted all terms in writing. We strongly advise future customers to read their rental documents carefully and respect the agreed conditions.
Avia team
Recommendable in all aspects
From the check in to the check out everything was perfect. The expereince with the car had been excelent and the people who treated with us was professional and helpful.
15 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you sincerely for your kind feedback.
We’re delighted to hear your experience from check-in to check-out was excellent and that both our vehicle and staff met your expectations. Your recommendation means a great deal to us.
We look forward to welcoming you again in the future.
Avia team
Good Overall Experience, but Some Unexpected Charges and Dubrovnik Pickup Needs Improvement
We had a mostly positive experience with this car rental company. The pricing was competitive, the vehicle itself was in great condition, and the delivery service in Split was prompt and efficient.
However, the pickup process in Dubrovnik left a lot to be desired—there was a long wait, no seating available, and the entire process was quite slow.
Additionally, we were surprised by a few extra charges. We were billed for car cleaning upon return, this should typically be included in the rental price if the car is returned in a reasonable condition. More unexpectedly, there was a hefty €40 charge simply for taking the car on a ferry to the islands. While this might be a common practice among Croatian rental companies, it wasn’t clearly communicated in advance and felt excessive, especially since island visits are a common part of traveling in Croatia.
Despite these issues, the overall experience was good and the car served us well throughout the trip.
17 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your detailed feedback.
We’re pleased to hear that overall your experience was positive and that the car and delivery service in Split met your expectations. We’re also grateful for your remarks regarding the pickup process in Dubrovnik — we acknowledge the inconvenience and will work on improving the efficiency and comfort of our check-in procedures.
Regarding the additional charges:
Cleaning Fee: This is applied based on our “clean to clean” policy, which requires that the vehicle be returned in the same condition as received. This policy is standard and clearly outlined.
Ferry Fee: Travel by ferry requires prior authorization and is subject to a standard surcharge, as per the rental terms. This is common practice among Croatian rental companies due to specific insurance and logistical considerations.
Please note that all of these conditions and related charges were clearly stated on the voucher provided by your booking agency. We strongly recommend reviewing the voucher carefully, as it contains all relevant terms and cost breakdowns.
We appreciate your feedback and are committed to continuing to improve our service.
Avia team
Extra costs
On top of the rental price came a lot of add on costs (extra cost for an extra driver, extra costs for driving outside Croatia, extra cost for taking a ferry, ...) resulting in almost double the "announced" price. Also when bringing the car back, a minor scratch on one of the wheels was taken into account for more than 300 euro damage, which is totally over-rated.
24 July 2025
Unprompted review
Reply from Avia Rent a car
We understand your concerns regarding the additional charges. However, please be advised that all conditions and optional costs—including the extra driver fee, cross-border travel fee, and ferry surcharge—are clearly listed on the rental terms and conditions provided through the booking agency and outlined on your reservation voucher. These are standard practices in the industry and are applied transparently based on the services selected by the customer.
Regarding the damage upon return: the wheel in question was an aluminum alloy rim, and the scratch assessed was not minor cosmetic wear but a visible and measurable damage requiring professional repair or replacement, in line with manufacturer standards. The associated cost is based on current service rates from authorized workshops.
We appreciate your feedback and regret that your expectations were not met, but we must emphasize that all terms were agreed upon and acknowledged by signature at the time of rental.
Avia team
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