Never again!!Stay away! The car we picked up at Dubrovnik airport was as expected. The additional fee for taking a ferry in Croatia was clearly stated. However were we unpleasantly surprised by the €5... See more
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Review summary
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Reviews shaping this summary
I am disappointed with my recent experience with Avia Rent a Car. After returning the vehicle, I was charged €15 for vehicle cleaning and €35 for a vehicle category upgrade. The cleaning char... See more
Company replied
The people behind the Avia rental desk in Split Airport were very cold and unwelcoming. Despite having paid for extra insurance when we booked through BSP, which covered a wide range of issues, the... See more
Company replied
We had a great experience with AVIA in Pula. The vehicle handover and return process were both very quick and smooth, which made everything stress-free. The service was professional from start to fi... See more
Company replied
Company details
Written by the company
We are Croatian company founded in 2006. Our vehicle fleet is new, consisted of many models. Our professional team will welcome you at any of our office all over Croatia and provide top quality service.Visit us at www.avia-rentacar.hr and find that we do better !
Contact info
Ulica Narodnog lista 2, 23000, Zadar, Croatia
- +385952125790
- info@avia-rentacar.hr
- avia-rentacar.hr
2.9
Average
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 48 hours
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Good price-service relationship
Good price-service relationship. The staff are ok.
Can be improved the description of the coverage of the damages to the costumers and to takes a lot of photos how is delivered the car when you receive it and after when you give it back.
16 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your feedback.
We’re glad you found our price-to-service ratio satisfactory and the staff accommodating. Regarding your suggestions, we always advise all clients to take detailed photos of the vehicle at pickup and return. However, please note that all rental documentation, including the vehicle condition form with a photo link, is automatically sent to the customer’s email address at both pickup and return.
Additionally, the insurance coverage and all terms are clearly outlined in the rental agreement, which we recommend reviewing carefully prior to signing.
Thank you for choosing Avia.
Avia team
Please avoid Avia rent a car
When I was hiring at the airport there were 2 very unhappy customers returning cars because they were being charged for cleaning, so I decided to pay in advance to avoid any unnecessary delays upon return. When I returned they charged me €150 for cleaning, additional €13 for diesel as I didn't refill at the station around the corner and €37 service charge for filling the €13 of diesel! They said the car had to be sent away for 5 days for chemical cleaning due to a damp stain on the seat. Everything in Croatia was fantastic except this scamming car hire company. The staff were so well rehearsed...professional scam artists....
25 July 2025
Unprompted review
Reply from Avia Rent a car
Your accusations are entirely unfounded and unacceptable.
The vehicle was returned in a condition that required immediate chemical treatment due to large, visible white stains on the seats. This is not normal usage, and such condition makes the vehicle unrentable for several days, causing not only direct cleaning costs but also operational losses. Charging for this is not only justified — it is standard industry practice.
Regarding the fuel, the car was not returned with the same level, and as clearly stated in both your voucher and signed rental agreement, refueling will be charged at market price plus a fixed service fee. This is not a “scam”; it is an explicitly agreed term you accepted by signature.
To claim our staff are “scam artists” is a baseless insult. Our employees are trained professionals who apply the same standards to every client, regardless of nationality or circumstance. You were fully informed of all conditions in writing, and all charges are supported by documentation.
We strongly reject your claims and suggest reading the terms and conditions you agreed to more carefully next time. Avia team
I strongly advise against this company
Very bad experience with this company
they charged me 30€ because I took the car at 5PM rather than 12AM and when I requested to modify the return hour they charged me additional 80 euros. In addition they charged me 125 euros because I will go in Montenegro, it is not clearly indicated in their documentation when I made the reservation. To finish the car had a lot of chocks and the personal when I took the car were not firendly
12 July 2025
Unprompted review
Reply from Avia Rent a car
1. Charges for Delayed Pick-Up and Return Time Modification
Your reservation clearly stated a pick-up at 12:00. You arrived five hours late—at 17:00—which is not a minor deviation. This delay disrupted our scheduling and incurred additional operational costs, which are transparently outlined in the rental terms and conditions you accepted. Similarly, requesting to modify your return time—especially outside of our regular business hours—activates an after-hours fee. These are standard industry practices and not subject to arbitrary exceptions.
2. Border Crossing to Montenegro
You were charged €125 for crossing into Montenegro, a non-EU country. This fee is prominently listed in the rental conditions and clearly indicated on your voucher. Driving our vehicle across international borders without proper authorization is a direct breach of contract and renders any insurance invalid. The claim that this was not clearly stated is categorically false.
3. Vehicle Condition and Staff Conduct
All existing vehicle damage is documented and reviewed with the customer at pick-up. You had the opportunity to inspect the car and report anything additional. As for our staff, they are trained professionals and we reject the suggestion of unfriendliness based on one-sided and subjective claims.
We strongly advise that future renters carefully read all rental conditions and booking vouchers before arriving. You signed and accepted these terms—claims of ignorance do not exempt you from responsibility. Misrepresenting our standard procedures as dishonest is unacceptable and unsubstantiated.
Avia Rent a Car Team
The car was very good service not so much, cheeky company.
The car was very good it was in very good condition and work very well.
The down side is that at the reception they charged me around 120 euros for delivering it back att a different destination. I had already declared that when I reserved the car. Every single other time I have done this the price of giving it back a a different location is added to your quote. So I did not expect to pa an extra 120 euros, this is a little cheeky on AVIAs side. They also asked me if I wanted to pay for in advance to wash a dirty car. Every other time I rented a car that means a dirty car not rain specs on the car. Cheeky again. When I turned the car back they said there was damage on the car. I said it was just a spec and could be wiped off. The attendant actually got a rag and wiped it off! Then charged me 12 euros because the car was returned dirty. I should have taken a photo! I don’t think I’ll be renting from them again. Very sly business model.
17 July 2025
Unprompted review
Reply from Avia Rent a car
We strongly reject your inaccurate and misleading statements.
One-Way Fee Clearly Included in the Booking
Your reservation was made through a third-party booking agency website, where the one-way return fee was clearly indicated and calculated in the final price. The exact amount charged at the rental counter matches what was listed on your reservation voucher. Any suggestion that this was a surprise or hidden charge is completely untrue.
Free Vehicle Category Upgrade Provided
Despite your accusations, you were actually given a free upgrade to a higher vehicle category at no additional cost — a gesture of goodwill from our side that you failed to acknowledge.
Clean-to-Clean Policy Applied Fairly
Our clean-to-clean policy is clearly communicated both in the rental agreement and the voucher. You were asked at the time of rental if you'd like to prepay the cleaning fee, and you declined. Upon return, the vehicle did not meet the expected cleanliness standards — a fact confirmed by our staff. As per policy, a standard cleaning fee of €12 was therefore applied.
No Damage Charged
You were not charged for any damage. Our staff verified on the spot that what you referred to as damage was in fact a superficial mark and wiped it off immediately. Again, you were charged only for cleaning, not damage — a fair and documented decision.
You accepted and signed the rental agreement, which clearly outlines all terms and fees. Accusing our staff and business model of dishonesty while ignoring these signed conditions and the fact that you received an upgraded vehicle is unjustified and misleading.
We encourage all customers to read their booking voucher and rental terms carefully to avoid false assumptions and baseless claims.
Avia Rent a Car
Good car but aggressive service on pick-up
Positives:
The Car was clean and properly maintained. No issues.
Price was reasonable and competitive.
Negatives:
The agent was particularly aggressive in their 'upsell' pitch when I picked up the car on 13th July.
We'd already taken out extended insurance protection elsewhere but she tried to insist we take the same cover from her. I had to decline 3 times. She also pushed several other add-ons, which I kept declining. It became a bit of an argument before she was prepared to move on with the paperwork processing and release the car to us.
13 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your feedback.
We’re pleased that you were satisfied with the condition and pricing of the vehicle. Regarding your comments at pick-up, we want to emphasize that our team is professional and trained to clearly explain all options and conditions in accordance with rental procedures and legal requirements. While this may sometimes be perceived as persistent, the intent is solely to ensure all information is communicated transparently and accurately.
We appreciate your comments and wish you safe travels in the future.
Avia team
No debit card accepted for the deposit…
No debit card accepted for the deposit first time in many rental car trough the years, so i was obligated to pay 300 more euros for something like cleaning fees and petrol when they weren’t necessary at all, obligated to do another Insurance and feary fees… ridiculous, the car was ok !
15 July 2025
Unprompted review
Reply from Avia Rent a car
As clearly stated in the Terms & Conditions and on the voucher you received before pick-up, debit cards are not accepted for the mandatory security deposit. Only a valid credit card in the main driver’s name can be used for pre-authorization.
When a valid credit card is not provided, the only alternative is full coverage insurance. The ferry fee and any other additional charges are also clearly stated in the voucher and apply only when such options are selected or used.
All procedures and charges were applied strictly in accordance with the agreed rental conditions, equally for all customers.
Avia Team
Fast pick up and drop off
Fast pick up and drop off. But smaller car than expected. Always take pictures of the car on pick up and drop off. All sides and also under the front and back spoilers! Doing this gives you evidence if there is an argument. I did not encounter any problems with the AVIA staff.
12 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your feedback. We are glad you were satisfied with the fast pick-up and drop-off process.
Please note that all reservations are made by vehicle group, not by specific model, as clearly stated in the Terms & Conditions and on the voucher you received before pick-up. A vehicle from the reserved category was provided in accordance with the agreed rental conditions.
Avia Team
Robbery
Took a long time to deliver the car when we arrived at Pula Airpor. Got a nice car. Went over the car quickly at the Airport. also stood in a long queue when delivering the car, when you have to catch a plane! other companies spend 5 minutes on this. with AVIA it took over 30 minutes. upon delivery AVIA found a tiny scratch above the wheel arch. this small scratch can easily be fixed by polishing the car which you have to do regularly anyway. they charged 288 EUR for this. Go clear of this company. this is robbery.
21 July 2025
Unprompted review
Reply from Avia Rent a car
We would like to firmly clarify the following:
The agreed pick-up time was 20:30, while the actual pick-up took place earlier, at 20:16. The agreed return time was 19:30, and the vehicle was returned earlier, at 18:52.
Regarding the damage, the scratch above the wheel arch cannot be polished, as the paint layer was damaged. According to standard repair procedures and manufacturer requirements, the entire rear wheel arch must be repainted, which is why the damage charge (€288) was applied in line with the official price list.
All conditions and procedures were clearly stated in the voucher you received before pick-up and applied equally to all customers.
Avia Team
Reply from Avia Rent a car
Thank you for your feedback! We are glad to hear that you were satisfied with the efficiency of the check-in and check-out process. We look forward to welcoming you again on your next trip.
Avia Team
need to clean
Expected to clean the car inside and outside after the rental. Never experienced that before..
Car fully functioning and according to expectations, although it had a lot of estethic damages from the past (which didn't matter to us)
19 July 2025
Unprompted review
Reply from Avia Rent a car
The Clean to Clean policy, clearly stated in the voucher you received before pick-up, requires that the vehicle be returned in a condition ready to be rented to the next customer, both inside and outside. For customers who prefer not to clean the car themselves, an optional cleaning service is always available at pick-up.
We are glad to hear that the car functioned perfectly and met your expectations.
Avia Team
Helpful staff and straightforward
Helpful staff, efficient and good quality vehicle for a rental.
Added: Not sure why their reply mentions the clean to clean. I paid up front for them to do it on return which was worth it.
13 July 2025
Unprompted review
Reply from Avia Rent a car
The Clean to Clean policy, clearly stated in the voucher you received before pick-up, requires that the vehicle be returned in a condition ready to be rented to the next customer, both inside and outside. For customers who prefer not to clean the car themselves, an optional cleaning service is always available at pick-up.
We are glad to hear that the car functioned perfectly and met your expectations.
Avia Team
Yes i should be Honest but also your…
Yes i should be Honest but also your company should be honest when your staff force us to pay the insurance deposit upon arrival on the grounds just because our French bank cards are marked 'debit'. All French bank cards are debit cards, and we have travelled to many countries in Europe (Spain, Portugal, Italy, Switzerland, Belgium, Germany...) where our cards were accepted without any issue — except with you. This is simply not fair on your part.
11 July 2025
Unprompted review
Reply from Avia Rent a car
We would like to firmly clarify the following:
The card you presented was a debit card, not a credit card, and therefore could not be used for the mandatory security deposit, as clearly stated in the voucher you received before pick-up and explained again by our staff during the vehicle handover.
While we understand that in some countries debit cards may be accepted for deposits, our policy strictly follows international banking standards for pre-authorization. Many cards issued in France, even if widely used elsewhere, are processed as debit cards and therefore cannot be accepted for deposit purposes.
In such cases, the only alternative is full coverage insurance, applied equally to all customers and strictly in line with the agreed Terms & Conditions.
Avia Team
Pfofessional and no drama
I hire cars on a very regular basis and I have never used this company before so I was a little bit apprehensive but no need the staff were very professional and its the only one where I received an email within a couple of hours confirming the car was returned in good condition.
I didn't get the car I hoped for VW T Cross but a smaller Jeep but it wasn't really a problem.
I fully checked the car and took photos of any problems just in case of any problems on return but the return was easy quick and no problems
29 June 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your kind feedback. We are pleased to hear that you found our staff professional and appreciated the quick confirmation email regarding the car’s return condition.
Please note that all reservations are made by vehicle group, not by specific model, as stated in the Terms & Conditions, which is why a different but equivalent vehicle was provided.
We are glad that the return process was smooth and without any issues, and we look forward to welcoming you again.
Avia Team
Dubrovnik rental
I recommend this company. We got an almost new car. Good customer service.
7 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your recommendation! We are glad to hear that you were satisfied with our customer service and that you received an almost new car. We look forward to welcoming you again in the future.
Avia Team
Very disappointing experience – hidden fees and shady payment practices
I had a very frustrating experience with Avia and will not be using them again. When booking the car, I was not made aware that I would be forced to purchase extra services. They added additional fees and services at pickup that I had no option to decline. In particular, I was told I could not use my Bank Norwegian credit card to pay – which is bizarre, considering that i have used this card all around the world (hotels, restaurants, car rentals eg)
This was a big problem for me because my Bank Norwegian card includes personal car rental insurance. Since Avia refused to accept it, I was forced to use another card, and therefore had to purchase their insurance at a cost of €300. Completely unnecessary and frankly felt like a scam.
I checked with multiple other car rental companies at the airport, and none of them had this restriction on credit cards. Why Avia chooses to operate this way is beyond me – but it certainly feels like they’re trying to squeeze extra money out of customers by limiting payment options.
Avoid Avia if you don’t want to be surprised by hidden costs and unfair policies.
23 July 2025
Unprompted review
Reply from Avia Rent a car
We would like to firmly clarify the following:
Virtual cards and cards issued by online virtual banks are not accepted, as clearly stated in the voucher you received before pick-up. The card you presented could not be accepted for the mandatory security deposit because it does not meet the requirements for pre-authorization under international banking standards.
You did not accept the full coverage insurance option, which is the only alternative to renting a vehicle without a deposit, and instead requested to cancel the reservation, which was processed in line with the agreed Terms & Conditions.
All procedures and rules are applied transparently and equally to all customers.
Avia Team
A mixed experience.
No one present when we arrived at check in desk at Pula. Had to go outside to find someone. The agent who checked us in (Anja) was abrasive and obviously on a hard sell. He tried to tell me the additional insurance I purchased prior to arrival was useless and that I should take Avia's at 430 euros ! This was not only untrue but bad practice trying to take advantage of tired travellers.
We finally got the key only to be sent out to the car park with no instructions as to where the car would be ! We did find another Avia employee (Tarik) who was most friendly and helpful.
On return, fortunately it was Tarik who checked the car in. He surveyed the car thoroughly and was able to reassure us that all was well.
The car was nearly new and Tarik was both friendly and professional. A very good experience was spoiled by the hard sell and lack of help when we first arrived.
Please just add the 12 euros to your hire cost and not trouble tourists on holiday with washing cars !
19 July 2025
Unprompted review
Reply from Avia Rent a car
We would like to clarify the following:
Avia Rent a Car does not determine what booking agencies include in the rental price and what is charged additionally. However, all conditions, including optional insurance and the Clean to Clean policy, were clearly stated in the voucher you received before pick-up.
Furthermore, no flight number was provided in your reservation, which may have contributed to the delay in meeting you immediately at the desk upon arrival.
We are pleased to hear that you were satisfied with the vehicle and with the assistance provided by our colleague Tarik, and we appreciate your feedback. All procedures and charges were applied strictly in line with the agreed Terms & Conditions.
Avia Team
YesGreat cars and value – but annoying insurance pressure
Yes, the cars were new and in great condition – everything looked good. The price was also excellent, very good value for money. It’s a bit off-site from the airport, but we managed just fine even with two small children and three suitcases.
The only negative part: the insurance discussion. Even though we clearly didn’t need one and already had private coverage, the staff kept trying to convince us for 4–5 minutes, making us feel bad. That pressure was really unnecessary and unpleasant.
Other than that, great experience overall. The return process was easy with the self-service setup.
23 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your feedback. We are glad to hear that you were satisfied with the car’s condition, the value for money, and the smooth return process.
However, we would like to clarify that all insurance options and conditions are clearly stated in the voucher you received before pick-up and are explained again by our staff during the handover. All details are thoroughly explained to every customer to avoid any misunderstanding, and customers are always free to decline additional insurance if they already have valid private coverage.
We are pleased that, overall, you had a great experience and hope to welcome you again.
Avia Team
Our car key was stolen. It wasn't our fault, and Avia charged us €400.
19 July 2025
Unprompted review
Reply from Avia Rent a car
According to the Terms & Conditions, clearly stated in the voucher you received before pick-up and in the rental agreement you signed, as well as explained by our staff during the vehicle handover, the loss or damage of the vehicle key is not covered by any insurance option.
The charge of €400 was applied strictly in line with the official price list and contractual obligations, as the key had to be replaced and reprogrammed for security reasons.
All procedures and charges are applied transparently and equally to all customers.
Avia Team
Good service and helpful
Good service and helpful - especially when the key for the car stopped working, we got a quick response and help to get our car started. There is a short walk (5 mins) from Split airport to pick up the car, which was fine, but would be more challenging for those with limited mobility.
18 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your kind feedback. We are glad to hear that you were satisfied with our service and that our team responded quickly and efficiently when you had an issue with the car key.
Regarding the short walk from Split Airport to the pick-up location, please note that we have no influence over the designated airport parking locations, as they are determined by airport authorities.
We look forward to welcoming you again in the future.
Avia Team
Good service
20 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your feedback! We are happy to hear you were satisfied with our service and we look forward to welcoming you again.
Avia Team
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