Never again!!Stay away! The car we picked up at Dubrovnik airport was as expected. The additional fee for taking a ferry in Croatia was clearly stated. However were we unpleasantly surprised by the €5... See more
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I am disappointed with my recent experience with Avia Rent a Car. After returning the vehicle, I was charged €15 for vehicle cleaning and €35 for a vehicle category upgrade. The cleaning char... See more
Company replied
The people behind the Avia rental desk in Split Airport were very cold and unwelcoming. Despite having paid for extra insurance when we booked through BSP, which covered a wide range of issues, the... See more
Company replied
We had a great experience with AVIA in Pula. The vehicle handover and return process were both very quick and smooth, which made everything stress-free. The service was professional from start to fi... See more
Company replied
Company details
Written by the company
We are Croatian company founded in 2006. Our vehicle fleet is new, consisted of many models. Our professional team will welcome you at any of our office all over Croatia and provide top quality service.Visit us at www.avia-rentacar.hr and find that we do better !
Contact info
Ulica Narodnog lista 2, 23000, Zadar, Croatia
- +385952125790
- info@avia-rentacar.hr
- avia-rentacar.hr
2.9
Average
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 48 hours
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Simple and Quick!
Simple and Quick!
Check in and return process is quick and simple.
I got a almost brand-new car, a red Peugeot. I had no problem in traveling European countries since the desk provided detailed information for traveling and maintaining car.
6 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your positive feedback! We are pleased to hear that the check-in and return process was quick and simple, and that you enjoyed driving an almost brand-new Peugeot. We are also glad that our team provided you with all the necessary information for traveling across European countries.
We appreciate your kind words and look forward to welcoming you again!
Avia Team
Great stuff
Great stuff , good car....
I'm sure that I vill use your's service again.
19 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your kind words! We’re happy to hear you were satisfied with both our service and the car. We’ll be glad to welcome you again on your next trip!
Avia Team
Great but not flawless
Have used Avia for car rental twice and both times went smooth. However, there are some minor things that could be improved like the proper instruction/information that a credit card (not debit) is required. Also, we had to pay a significant fee for parking the car at a different place than the pickup location and a fee for cleaning of the car even though that was not made clear in the contract nor by the staff when we picked up the car. Overall though a good experience.
19 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your feedback and for choosing Avia Rent a Car again. We are glad to hear that overall you had a good experience.
However, we would like to clarify that all conditions, including the requirement for a credit card (not a debit card) for the deposit, the one-way parking/drop-off fee, and the Clean to Clean policy, are clearly stated in the Terms & Conditions and on the voucher you received from the booking agency before pick-up. By completing the booking, these terms were accepted.
The Clean to Clean policy requires vehicles to be returned in a condition ready to be rented to the next customer, and the cleaning fee applies only if this condition is not met.
We appreciate your comments and will continue to work on improving our services, but all procedures are applied strictly according to the agreed conditions.
Avia Team
ABSOLUTELY HORRENDOUS
The first car had a system fault so had to be returned and swapped . The second car was hit by another driver who claimed repsonsibility, gave all insurance details , reports and pictures to you and your agent told me all would be fine . When I returned the vehicle you charged me regardless the full 1100 euro even though your had everything to show the vehicle would be repaired by the other parties insurance - additionallly the agent MARCO was officious , uncommunicative and frankly useless in taking over one hour to try to process my payment which he was incapable of doing - so much so another colleague stepped in after one hour and ten minutes and processed the payment in two minutes. He knew what he was doing but was every bit as unfriendly - so now I am 1100 euro worse off even though Avia will have the car repaired in full ON THE OTHER DRIVERS INSURANCE and I now have to claim a refund - Absolutely shocking service on every level and your staff are the most unpleasant I have ever had the misfortune to deal with . it did not go unnoticed that another family were being dealt with also terribly by MARCO when we arrived and I then had the misfortune to encounter him when he finished offending them.
19 July 2025
Unprompted review
Reply from Avia Rent a car
We would like to firmly and clearly state the following:
At the time of pick-up, you accepted the basic insurance with a franchise/excess, as stated in the signed rental agreement. Under these Terms & Conditions, the Lessee is fully responsible for the vehicle up to the agreed franchise amount, regardless of fault.
The damage was charged strictly and correctly in line with the accepted insurance conditions. There is a standard repair procedure that must be followed, and during this period the vehicle is out of service, which is precisely why these contractual obligations exist and are applied without exception.
All conditions, including your financial responsibility under the accepted insurance, were clearly stated in the voucher you received from the booking agency before pick-up and were additionally explained to you by our staff during the vehicle handover. Our employees are trained professionals who strictly follow company procedures and apply the same rules to all customers without exception.
Avia Team
Insurance issues
I felt tricked after we had to pay a lot more for the insurance of two drivers. Carjet told us we could have an aditional driver for 45€. In the end we had to pay around 200€ for both drivers. We've been told that would be the only way to insure both drivers. Who could be happy with that after carjet advertised the 45€ per person deal?
13 July 2025
Unprompted review
Run away! Never again such a bad experience
The car was nice, clean and worked fine. But the experience at the counter was terrible. We paid more than 50% more than what was initially booked because of “options” that weren’t clearly announced or accessible to choose when we booked.
12€ for cleaning the car (never seen this before!!)
50€ to have the right to embark the car on a ferry, in the same country (???)
50€ for out of hours pickup (we arrive at 20:50 and left at 21:07, they charged us 50€ because we picked up the car after 21:00!!!)
All in one, we felt crooked by Avia rental cars and we won’t ever rent a car with them again as well as we will strongly advise others to avoid them too.
EDIT: @Avia thanks for your comments through which you acknowledge that you obviously don't care about your customers. If I read carefully your comment it's all my fault and you behave. :-D
Now let me clarify that I read in and out again my voucher (obtained through Discoverscar.com) there is 0 mention of all the additional costs mentioned above!! It is nowhere written, not even in small. I call that NO TRANSPARENCY or if you prefer the word SCAM!
Additionnally I present myself before 9pm at your counter. If your employee wasn't fast enough to complete an already paid booking in 10min I don't understand why I should be charged for that. She was probably asked to be slow to exceed the time and charge 50€ for 7min!!
Your company is dishonest and that should be raised to all future potential clients.
6 July 2025
Unprompted review
Reply from Avia Rent a car
We would like to firmly clarify the following:
All conditions and potential additional charges were clearly stated in the voucher you received from the booking agency prior to pick-up and were additionally explained by our staff during the vehicle handover. By completing the booking and signing the rental agreement, these terms were accepted.
The Clean to Clean policy requires that the vehicle be returned in a condition ready to be rented to the next customer. The cleaning fee of €12 applies only when this condition is not met and is standard practice stated in the Terms & Conditions.
The ferry fee (€50) is mandatory as it covers additional administrative and insurance requirements when the vehicle is taken on a ferry, even within the same country.
The out-of-hours fee (€50) applies strictly as stated in the Terms & Conditions – any pick-up after 21:00 is subject to this fee. In your case, as the vehicle was collected at 21:07, the charge was correctly applied.
All procedures and charges were applied strictly in accordance with the agreed Terms & Conditions, equally for all customers.
Avia Team
Very happy with the service given
Very happy with the service given, easy pick up without being oversold on the extras. Easy drop off, with no issues. I would use again.
12 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your kind words! We are pleased to hear that you were happy with our service, and that both pick-up and drop-off were smooth and straightforward. We truly appreciate your trust and look forward to welcoming you again in the future.
Avia Team
Dude at the Zadar airport was…
Dude at the Zadar airport was condescending on the phone when I called and needed help with the car. “Its very simple miss this is a very basic thing” Being condescending doesnt help me.
13 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your review and for sharing your experience.
We’d like to clarify the following:
▶️ The after-hours return fee is clearly stated in the rental conditions and on the voucher you received prior to arrival.
▶️ The cleaning policy — including the option to prepay or be charged upon return if necessary — is also clearly outlined in the terms, voucher, and was verbally explained at pick-up along with other important conditions.
▶️ Information on cross-border use, whether for EU or non-EU countries, is provided in advance with all applicable fees listed transparently.
▶️ We’re also pleased to note that you received a brand-new Opel Corsa, ensuring a reliable and comfortable driving experience.
Thank you again for your feedback — we remain committed to providing clear, fair, and professional service to all our customers.
Avia team
Avia Pula Airport Scammers
I have been hiring holiday rentals for 30 years but this is the first time I have had an awful experience. On picking up the car we had to wait an hour as the car was not ready, we were then asked to take fully comprehensive insurance, on advising we already had this they replied ‘but not with us’, which should have warned us what was to follow. On collecting the car we checked the inside and all around outside as normal and the car had no damage at all.
We used the car just to drive to/from the airport. We checked the condition before delivering back to the airport just to make sure but we knew there was no damage. On arrival at Pula airport a girl was sent out to inspect the car. She proceeded to lie on her back on the tarmac and look under the car, to which she said there was scratches on the inside of the bumper! This was not checked by them or us when the car was picked up and we were charged 275 euros! I do not believe we had incurred this damage and believe this was a scam probably used by the company as we did not take their own insurance. Beware Avia Pula airport and do not use
Just in reference to your response they did not lie on their backs and look under the car in front of me and this has never happened before, gosh the road to and from the airport must have been bad 😂no docs or pictures were ever emailed to me, Discover Cars had to chase you. I will let future clients decide who to believe
16 June 2025
Unprompted review
Reply from Avia Rent a car
We would like to firmly clarify the following:
All vehicles undergo a full inspection before and after each rental, including the undercarriage and lower bumper areas, as stated in the Terms & Conditions. Customers are required to check the vehicle at pick-up and to report any existing damage before signing the rental agreement. All inspection documentation, including time-stamped photos, was automatically sent to your e-mail both at pick-up and return (link to photos provided).
The €275 charge relates to a perforation (hole) in the front bumper lining, not merely a superficial scratch. This type of damage requires the replacement of the bumper lining, in accordance with manufacturer specifications and our standard repair price list.
The inspection procedure is standard and applies equally to all customers, regardless of whether they purchased additional insurance from us or not. Any suggestion that the charge is linked to the refusal of insurance is entirely false.
All procedures and charges were applied strictly in line with the Terms & Conditions, ensuring transparency, fairness, and equal treatment for all customers.
Avia Team
We were misled by Avia into purchasing…
We were misled by Avia into purchasing additional products we didn’t need. We had already bought full protection through an external insurance provider, RentalCover, but were told it would not be accepted and that we had to purchase Avia’s own insurance. Unfortunately, we agreed under pressure.
Additionally, we were advised that it would be more economical to choose their fuel option, where they would refill the tank upon return. This also turned out to be misleading.
In total, we ended up paying extra, approximately €235 extra due to this poor and misleading advice. It feels like we were taken advantage of — they acted more like salespeople than a trustworthy rental agency.
Dear Avia Team,
Thank you for your response.
I would like to clarify that both my wife and I had Mastercard credit cards with us at the time of pick-up. However, we were not asked whether we had a credit card, nor were we given the option to use it for the required deposit pre-authorization.
Had we been informed that presenting a credit card would have allowed us to decline the additional insurance and avoid the mandatory fuel option, we would certainly have chosen that route. We feel that this important detail was not communicated to us at the counter.
We understand and respect standard industry practices, but we kindly ask you to review this case, as we believe we were not provided with the appropriate information or options available to us at the time.
Thank you for your attention.
Best regards, Michael N. Hansen
12 July 2025
Unprompted review
Reply from Avia Rent a car
We would like to firmly clarify the following:
The additional insurance offered at pick-up is an optional product for customers who provide a valid credit card in the main driver’s name, suitable for the required deposit pre-authorization. However, as you presented only a debit card, full coverage purchased through Avia was required as an alternative. This is standard practice in the car rental industry, as external insurance providers (such as RentalCover) do not replace the mandatory security deposit requirement.
The fuel option (full-to-empty) is not an advised or optional service in such cases, but a mandatory procedure applied when no deposit is secured from which any potential fuel shortage and refueling service can be charged. This ensures that all costs related to fuel are covered fairly and transparently.
All procedures and charges were applied strictly in accordance with the Terms & Conditions, ensuring transparency, fairness, and equal treatment for all customers.
Avia Team
Significant hidden costs
On arrival at 4pm we were told that as we had booked the car from midday, our booking had now expired and we would need to pay a further 160 Euros for a different car. This was not made clear at the point of booking. Neither was the cleaning fee paid at the end. It felt as if staff members were pleased to have 'caught us out'. Would absolutely never use this service again.
13 July 2025
Unprompted review
Reply from Avia Rent a car
We would like to clarify the following:
As clearly stated in the voucher and rental terms, there is a 59-minute grace period for late pick-ups. If the customer does not arrive within this time frame and does not notify us in advance or provide a flight number, the booking is considered expired, and the reserved vehicle may no longer be available. In such cases, a new rental agreement and rate apply, which explains the additional cost.
The cleaning fee is charged strictly according to company policy and only when the vehicle requires additional cleaning beyond standard preparation.
All procedures and charges in your case were applied strictly in accordance with the rental agreement, and we reject any suggestion that staff acted improperly.
Avia Team
Book elsewhere
Hello,
I was OBLIGED to take out additional insurance (€242) on the pretext that my credit card could not be debited from the deposit!!
Moreover, I had to pay an additional fee of €50 to return the vehicle at 7am instead of 8am because my flight was leaving at 8:30am!!
Moreover, I had booked a vehicle with air conditioning and the one that was assigned to me did NOT have one!! therefore more expensive vehicle and WITHOUT AIR CONDITIONING!! I find this SCANDALOUS
I am therefore REALLY DISAPPOINTED with my rental!!
13 July 2025
Unprompted review
Reply from Avia Rent a car
We would like to clarify the following:
The additional insurance was offered as an alternative only because a valid credit card in the main driver’s name, suitable for the pre-authorization of the deposit, was not provided. This is a standard procedure in the car rental industry, and acceptance of such insurance is entirely voluntary.
The €50 early return fee is a standard out-of-hours (OOH) charge, clearly stated in the rental terms, and applies to all customers collecting or returning vehicles outside our regular operating hours.
Regarding your statement about air conditioning, we must emphasize that there is not a single vehicle in our fleet without air conditioning. All our vehicles are equipped with A/C, and any suggestion to the contrary is incorrect.
All procedures and charges were applied strictly in accordance with the rental agreement, and we reject any suggestion that staff acted improperly.
Avia Team
credit vs debit card
I was force to pay a full insurance (more expensive than the car itself) because my bank card was a "debit card" and not a "credit card" and the guarantee could not be "paied" with this kind of card.
I already booked a car and pay guarantee with this card, all went well, but the agent at the front desk did not want to try.
Also, she did not want to use my wife's card (which was a credit card) despite the fact she was here and can provide ID, and even add her name on the contract.
It looks like forced selling for the insurance, as we did not have any other choice
10 July 2025
Unprompted review
Reply from Avia Rent a car
We would like to firmly clarify the following:
A valid credit card in the main driver’s name, suitable for the required deposit pre-authorization, is mandatory and clearly stated in the Terms & Conditions. Your card was a debit card, which cannot be used for pre-authorization. Even if it may have been accepted elsewhere, our system strictly follows international banking classifications and cannot process debit cards for security deposits.
The credit card of another person (including your wife) cannot be used for the deposit unless that person is officially registered as the main driver. Adding an additional driver on the spot does not change this requirement, as the deposit must always be linked to the main driver only.
Therefore, the full coverage insurance was required as an alternative in the absence of a valid credit card. This is a standard practice in the car rental industry and not forced selling. Customers with an accepted credit card are always free to decline this insurance.
All procedures and charges were applied strictly in accordance with the signed rental agreement, ensuring transparency and equal treatment for all customers.
Avia Team
I had a great experience with this car…
I had a great experience with this car rental company. Both the pickup and return of the vehicle were very smooth and hassle-free. The car was in excellent, almost new condition, and everything worked perfectly. The staff was friendly, professional, and competent. I would definitely rent here again and can highly recommend their service.
17 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you so much for your kind words! We are delighted to hear that you had such a positive experience with us – from the smooth and hassle-free pickup and return to the excellent condition of the car.
Our team takes great pride in providing friendly, professional service, and it’s wonderful to know we met your expectations. We truly appreciate your recommendation and look forward to welcoming you again in the future! Avia team
Very disappointing experience with Avia…
Very disappointing experience with Avia Zadar. I was asked to pay an unreasonable €323 for a small scratch on the plastic wheel cover — no idea how it got there. No proper inspection was done when I picked up the car, but during return they searched for any excuse to charge extra. Felt dishonest and unprofessional.
21 July 2025
Unprompted review
Reply from Avia Rent a car
We would like to clarify the following:
All vehicles undergo a full inspection before and after each rental, and customers are advised — and required under the Terms & Conditions — to check the vehicle themselves at pick-up and report any existing damage before signing the rental agreement.
The €323 charge for the plastic wheel cover was applied strictly according to the official manufacturer’s replacement cost and our standard price list, which also includes logistics, fitting, and administrative handling. The cost is not limited to the retail price of the part itself.
Thorough inspections at return are standard procedure for all vehicles to ensure that any new damage is properly documented and that customers are held responsible only for damages occurring during their rental period.
All procedures and charges were applied strictly in accordance with the rental agreement, ensuring transparency and equal treatment for all customers. We firmly reject any suggestion of unfair or opportunistic conduct.
Avia Team
I was forced to buy cleaning service.
I was forced to buy cleaning service.
Either that or clean in my self (in and outside) before return.
Never ever had similar requirements or discussions with any other company.
I payed, but very confused and disappointed.
9 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your feedback. We would like to clarify that the cleaning policy is standard and clearly stated in the rental terms agreed upon at the time of booking. The vehicle must be returned in a reasonably clean condition, both inside and outside, to ensure it is ready for the next customer.
If a vehicle is returned requiring more than standard cleaning, a cleaning fee is applied as outlined in the rental agreement. This is not unique to our company but standard practice in the car rental industry.
We understand your concern but assure you that all charges were transparent and in full compliance with the rental policy. Avia team
Only after your money
We were an hour and a half late for pickup (from the airport — not everything goes smoothly as one would hope), and they demanded an additional €40 to "reactivate" our reservation. An unreasonable charge with no real justification considering the rental was €25 per day.
They were also extremely petty about the cleaning of the car and insisted we pay for cleaning because the trunk was dirty — of course, we refused.
In short, I probably wouldn’t recommend this company, as it felt like no matter what I did, I’d be considered in the wrong and end up having to pay.
17 July 2025
Unprompted review
Reply from Avia Rent a car
We regret that you feel dissatisfied with your rental experience; however, we would like to clarify that all procedures and charges were applied strictly in accordance with the rental terms and conditions agreed upon at the time of booking.
Late Pickup Fee
Your reservation was confirmed for 08:30, while the actual vehicle pickup occurred at 10:17. Additionally, no flight number was provided in the booking, and no delay was reported to our office. According to the rental terms, failure to collect the vehicle at the confirmed time without notice can result in the reservation being marked as a “no show” and the vehicle released for other customers. The €40 reactivation fee reflects the operational cost of keeping the vehicle blocked exclusively for you despite the significant delay.
Cleaning Policy
The vehicle was checked upon return and, despite visible dirt in the trunk, no cleaning fee was charged. The cleaning policy applies only when a vehicle requires more than standard cleaning to be prepared for the next customer.
At no point were you unfairly charged or treated incorrectly. All actions were fully in line with the rental policy, and our staff acted in good faith to accommodate your rental despite the late pickup and lack of prior notice. Avia team
Car was good but I would NOT recommend them due to the many many pushed extras
Car was good. However, when we rented the car, staff were very pushy for us to purchase lots of additions, cleaning, fuel etc..Despite us purchasing an extra insurance when we initially booked the car, upon pick up the staff claimed that we still needed to purchase further insurance and it was the wrong insurance??? This all added to a very lengthy check in process of more than 45 mins. This is interesting as we were also charged 50 Euros for being late (out of our control due to our flight being delayed and substantial queues at passport control). I also found staff very rude at check in, impolite and unfriendly. Ironically check out staff were helpful, swift and very clear on explanations. Unfortunately I will not be using rhem again and absolutely DO NOT reccommend them.
9 July 2025
Unprompted review
Reply from Avia Rent a car
We strongly reject the misleading statements in your review. All procedures were carried out strictly in accordance with the rental terms and conditions that you accepted at the time of booking.
Insurance Requirement
The insurance you purchased through a third-party platform does not replace the mandatory security deposit or the specific coverage required by the rental supplier. This is clearly stated in the booking terms. The additional insurance offered at the desk was the only way to release the vehicle without the required credit card deposit – a standard procedure across the entire car rental industry.
Late Pickup Fee
Your reservation was confirmed for 20:30, while the actual vehicle pickup took place at 21:39. No flight number was provided, and no delay was reported to our office, as explicitly required in the rental terms. The €50 late arrival fee was therefore fully justified, as the vehicle was blocked exclusively for you during this time.
Staff Conduct
Our staff are required to explain all mandatory procedures before the agreement is signed. Clarifying contractually required options is not “pushy” but a legal obligation. Any delays during check-in were a direct result of the rental conditions not being met at first.
All charges and procedures were transparent, justified, and fully compliant with the rental policy. Avia team
Reply from Avia Rent a car
“Thank you for your kind words! We’re glad you enjoyed the service and the car, and we hope to see you again soon! Avia team
AurumCars refused my valid credit card and forced an extra insurance on me
During my recent rental with AurumCars at Zadar Airport, I was pressured into purchasing an additional insurance policy I neither wanted nor needed. Although I presented a valid physical VISA credit card, the staff on site refused to accept it, claiming it was issued by a virtual bank — despite it being a standard, physical card. They insisted that unless I purchased their additional insurance, I would not be allowed to pick up the vehicle.
This experience felt deceptive and coercive. I had already booked a rental through CHECK24 that included a sufficient insurance policy covering excess reimbursement. The additional product sold to me was unnecessary and costly.
To improve, AurumCars should:
1. Respect valid payment methods – If a credit card meets all requirements and is physically present, it should be accepted.
2. Be transparent – Customers should not be misled or pressured into buying extras under false pretenses.
3. Train staff better – The rental desk should inform, not intimidate. Clear communication and respectful service are essential.
4. Align with partner platforms – If bookings through partners like CHECK24 include coverage, this must be honored without pushing redundant products.
I strongly advise AurumCars to revise their local procedures to ensure a fair and trustworthy rental experience.
EDIT (20.07.2025, 11:40 a.m. CEST): I used a physical credit card issued by Bank Norwegian (a licensed bank within NOBA Bank Group). This card has been accepted by other rental companies for deposit holds without issue. The refusal by AurumCars remains, in my view, unjustified.
10 July 2025
Unprompted review
Reply from Avia Rent a car
We strongly reject the suggestion that our procedures were deceptive or coercive. All actions taken during your rental were fully in line with the rental terms and conditions clearly stated on your voucher and booking confirmation.
Credit Card Requirement
The VISA card you presented, although physical, was issued by an online bank and therefore did not meet the requirements for the mandatory security deposit pre-authorization. As clearly stated on the first page of your voucher, only internationally recognized credit cards with pre-authorization capability are accepted. Standard payments and deposit pre-authorizations are different banking processes; while your card could be used for direct payments, it could not be accepted for the required deposit hold.
Insurance Requirement
Because a proper credit card deposit could not be secured, the only way to release the vehicle was to apply full insurance coverage, which replaces or reduces the deposit. This is standard industry practice and is not connected to any third-party insurance purchased via CHECK24, as such policies only reimburse excess after the fact and do not replace the supplier’s contractual deposit requirement.
Transparency & Staff Conduct
Our staff are trained to explain all mandatory rental procedures before signing the agreement. Clarifying contractual requirements is not “pressure” but our legal obligation to ensure customers are fully informed before proceeding.
All procedures were transparent, justified, and fully compliant with the rental agreement you accepted at the time of booking. Avia team
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