Never again!!Stay away! The car we picked up at Dubrovnik airport was as expected. The additional fee for taking a ferry in Croatia was clearly stated. However were we unpleasantly surprised by the €5... See more
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Review summary
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I am disappointed with my recent experience with Avia Rent a Car. After returning the vehicle, I was charged €15 for vehicle cleaning and €35 for a vehicle category upgrade. The cleaning char... See more
Company replied
The people behind the Avia rental desk in Split Airport were very cold and unwelcoming. Despite having paid for extra insurance when we booked through BSP, which covered a wide range of issues, the... See more
Company replied
We had a great experience with AVIA in Pula. The vehicle handover and return process were both very quick and smooth, which made everything stress-free. The service was professional from start to fi... See more
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Company details
Written by the company
We are Croatian company founded in 2006. Our vehicle fleet is new, consisted of many models. Our professional team will welcome you at any of our office all over Croatia and provide top quality service.Visit us at www.avia-rentacar.hr and find that we do better !
Contact info
Ulica Narodnog lista 2, 23000, Zadar, Croatia
- +385952125790
- info@avia-rentacar.hr
- avia-rentacar.hr
2.9
Average
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 48 hours
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Reply from Avia Rent a car
“Thank you for your kind words! We’re glad you enjoyed the service and the car, and we hope to see you again soon! Avia team
AurumCars refused my valid credit card and forced an extra insurance on me
During my recent rental with AurumCars at Zadar Airport, I was pressured into purchasing an additional insurance policy I neither wanted nor needed. Although I presented a valid physical VISA credit card, the staff on site refused to accept it, claiming it was issued by a virtual bank — despite it being a standard, physical card. They insisted that unless I purchased their additional insurance, I would not be allowed to pick up the vehicle.
This experience felt deceptive and coercive. I had already booked a rental through CHECK24 that included a sufficient insurance policy covering excess reimbursement. The additional product sold to me was unnecessary and costly.
To improve, AurumCars should:
1. Respect valid payment methods – If a credit card meets all requirements and is physically present, it should be accepted.
2. Be transparent – Customers should not be misled or pressured into buying extras under false pretenses.
3. Train staff better – The rental desk should inform, not intimidate. Clear communication and respectful service are essential.
4. Align with partner platforms – If bookings through partners like CHECK24 include coverage, this must be honored without pushing redundant products.
I strongly advise AurumCars to revise their local procedures to ensure a fair and trustworthy rental experience.
EDIT (20.07.2025, 11:40 a.m. CEST): I used a physical credit card issued by Bank Norwegian (a licensed bank within NOBA Bank Group). This card has been accepted by other rental companies for deposit holds without issue. The refusal by AurumCars remains, in my view, unjustified.
10 July 2025
Unprompted review
Reply from Avia Rent a car
We strongly reject the suggestion that our procedures were deceptive or coercive. All actions taken during your rental were fully in line with the rental terms and conditions clearly stated on your voucher and booking confirmation.
Credit Card Requirement
The VISA card you presented, although physical, was issued by an online bank and therefore did not meet the requirements for the mandatory security deposit pre-authorization. As clearly stated on the first page of your voucher, only internationally recognized credit cards with pre-authorization capability are accepted. Standard payments and deposit pre-authorizations are different banking processes; while your card could be used for direct payments, it could not be accepted for the required deposit hold.
Insurance Requirement
Because a proper credit card deposit could not be secured, the only way to release the vehicle was to apply full insurance coverage, which replaces or reduces the deposit. This is standard industry practice and is not connected to any third-party insurance purchased via CHECK24, as such policies only reimburse excess after the fact and do not replace the supplier’s contractual deposit requirement.
Transparency & Staff Conduct
Our staff are trained to explain all mandatory rental procedures before signing the agreement. Clarifying contractual requirements is not “pressure” but our legal obligation to ensure customers are fully informed before proceeding.
All procedures were transparent, justified, and fully compliant with the rental agreement you accepted at the time of booking. Avia team
Robert at the Counter was very good
Robert at the Counter was very good! Met him last year and hope to see him next year.
What I dont like this time was the new clean to clean policy…dont know why you do this but I mean its normal for a rental, if you have over used or made some realy nasty dirty on the car or inside there is a extra cleaning charge.
I had a car with many scratches but it was all in the system. Tank wasnt full full but it was ok for me.(should have told robert) returning no complains.top! 4 stars because of this…otherwise 5!
17 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your kind words and for recognizing Robert’s great service – we will make sure to pass your compliments on to him! We’re delighted that you had another positive experience overall and hope to welcome you again next year.
Regarding the clean-to-clean policy, we understand your concern. Please note that this is a standard procedure to ensure that all vehicles are returned in a reasonably clean condition for the next customer. Additional cleaning charges are only applied if the car requires more than standard cleaning.
We appreciate your honest feedback and your 4-star rating – we’ll continue working hard to earn that 5th star next time! Avia team
Very good service
We rented a car and, although we had a Visa credit card, they didn’t accept it because it wasn’t from a physical bank on their list. That forced us to use another card and pay for a higher insurance level we didn’t want.
The service itself was good. The car was great — we booked a Mini but got a brand new Peugeot 2008 instead, which was a nice surprise.
The check-in process was very slow, and they try to sell you a bunch of extras you don’t need.
We had to pay €50 just to take the car to another island. That price would’ve been the same even if we were going to several islands or abroad, which seems a bit much.
But the €9 cleaning fee was totally worth it — saved us hassle at the end.
17 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you for sharing your feedback. We are glad to hear that you were satisfied with the vehicle and the overall service — we’re happy you enjoyed driving the brand-new Peugeot 2008 as an upgrade from your original booking.
However, we would like to clarify some points regarding the procedures:
Credit Card Requirement
Although you had a VISA credit card, it was issued by an online/virtual bank, which does not meet the requirements for the mandatory security deposit pre-authorization. As clearly stated in the rental terms, only internationally recognized credit cards from approved banking institutions are accepted. In such cases, the only way to release the vehicle is to apply full insurance coverage, which reduces or replaces the deposit requirement.
Island Travel Fee
The €50 fee for traveling to another island is standard and applies per rental, not per island, which is why the amount would remain the same even for multiple islands.
Cleaning Fee
We’re glad you found the €9 cleaning option useful. This optional service is offered precisely to make returns easier for customers who prefer not to clean the vehicle themselves.
We appreciate your honest comments and are pleased that, overall, you were satisfied with your rental experience. Avia team
Great car and service
It was a great car at a good price and the staff was very kind, responsive and helpful
9 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your kind words! We’re delighted to hear that you were happy with the car, the price, and that our staff was kind, responsive, and helpful. Providing excellent service and well-maintained vehicles is always our priority.
We truly appreciate your feedback and look forward to welcoming you again in the future! Avia team
Do not use Avis without insurance …
Pick up Pula airport was good although it was a first to be asked to pay 12 euros to avoid a cleaning. Return at Split airport was very poor. Took ages for them to check the car in and seemed determined to find something to charge me for. Eventually they managed to find a small mark on the wheel and a 2 mm cut to a tyre so proceeded to charge me £360 for a tyre. ( tyres must be very expensive in Croatia)Fortunately I had car hire excess insurance. Having hired cars for many years this was the worst experience I’ve had. Don’t mind paying if I damage a car but this was just ripping me off. Would not recommend using this company
22 May 2025
Unprompted review
Reply from Avia Rent a car
We completely reject your accusations, which are incorrect and misleading. All procedures were conducted strictly in accordance with the rental terms and conditions you accepted when booking.
Cleaning Option
The €12 cleaning service was entirely optional and offered solely for your convenience. It is standard in the car rental industry and was in no way mandatory or imposed.
Vehicle Return & Documented Damage
The inspection at Split airport was carried out according to standard procedure. The damage recorded – a visible cut to the tyre and a mark on the wheel – was clearly documented at the time of return. Even a 2 mm cut represents a safety risk and requires full tyre replacement, not repair, as per safety regulations.
Full Transparency & Proof
All documentation, including the check-out and check-in reports and a link to time-stamped photographs of the vehicle at pick-up, was sent to the e-mail address you provided both at pick-up and at return. The £360 charge reflects the actual cost of replacement from certified suppliers in Croatia.
Your statement about being “ripped off” is entirely unfounded. All procedures were fully transparent, justified, and strictly in line with the signed rental agreement. Avia team
Friendly and uncomplicated service
16 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your kind words! We’re delighted to hear you found our service friendly and uncomplicated. We look forward to welcoming you again soon!
I arrived 40 minutes late for my…
I arrived 40 minutes late for my flight. They hadn't delivered the car I had reserved because they said the computer had canceled it. They offered me an automatic, which I didn't want, with an additional charge, claiming they didn't have any other. Furthermore, despite purchasing insurance in advance, they informed me that by purchasing it on a website other than theirs, they wouldn't guarantee my coverage. They insisted on purchasing the insurance through them, which would incur another additional charge.
Furthermore, the car had numerous dents and dings, the air conditioning was barely working, and the service was poor.
28 June 2025
Unprompted review
Reply from Avia Rent a car
We regret your dissatisfaction; however, we must clarify that all procedures during your rental were strictly in line with the rental terms and conditions you agreed to when booking.
Late Arrival & Vehicle Availability
Your reservation was confirmed for 12:00, while the actual vehicle pick-up took place at 14:04 without any prior notice. As clearly stated in the booking terms, reservations may be automatically canceled by the system after the grace period to release vehicles for other customers. At the time of your arrival, only an automatic transmission vehicle was available, which was offered transparently and with a clear explanation of the additional cost.
Credit Card Requirement & Insurance Policy
The VISA card you presented was issued by an online bank and, as such, did not meet the requirements for the mandatory security deposit pre-authorization. As stated on the first page of your voucher, only internationally recognized credit cards with pre-authorization capability are accepted. Because the required deposit could not be secured, the only way to release the vehicle was to apply full insurance coverage, which is standard industry practice. Third-party insurance purchased via external websites only reimburses costs after the rental and does not replace the deposit requirement.
Vehicle Condition
All vehicles are inspected and documented before rental. Any dents or dings were already recorded in the system and on the check-out report provided to you. Should you have experienced any issues, such as reduced air conditioning performance, you could have reported them immediately to our staff, who would have assisted you. Avia team
Avoid This Company – Misleading, Poor Service, Hidden Charges
A very disappointing experience — I strongly advise avoiding this company.
I waited over 30 minutes to collect the car, only to be sent off in the scorching heat to find it myself, with no assistance or apology. The whole process felt disorganised and unprofessional from the start.
Upon arrival, I was informed of a €9 cleaning fee, supposedly part of a “new policy” — something that was never communicated in advance. It felt like yet another hidden charge, sprung on me at the last minute. I was led to believe this fee covered a full clean, only to later be charged €150 more for the car being dirty.
On top of that, I was charged an additional €80 simply because I returned the car early — despite being told I could drop it off at any time and that staff were on-site 24/7.
They even promote 24-hour assistance, yet when I returned the vehicle, the key drop box was taped shut, leaving no secure way to leave the keys. This seemed deliberately set up to create problems and justify further charges.
The absence of a proper key drop system — something standard with most reputable rental companies — combined with unclear fees and poor communication, made it feel like they were looking for any excuse to inflate the final bill.
To make matters worse, the company has completely ignored all my follow-up emails, showing a total lack of accountability or willingness to resolve the issues.
This company seems to operate on a model of low upfront prices, followed by hidden charges and appalling customer service. It’s simply not worth the hassle.
In over a decade of renting cars around the world, this was by far the worst experience I’ve ever had — misleading, frustrating, and thoroughly unprofessional.
Update 4 days later
Thank you for your response, but I stand by every detail of my original review.
Vehicle Pick-Up & Assistance
While your policy may be that customers collect the vehicle from a parking area, the lack of signage, assistance, or clear instructions made the experience frustrating and confusing. After waiting over 30 minutes, I was sent into the heat to locate the car myself with no support — a poor start to the rental.
Cleaning Policy & Charges
At no stage during booking or collection was it clearly explained that the €9 fee was optional. It was presented as mandatory — and that it covered cleaning — yet I was later charged an additional €150. The condition of the car on return was in line with reasonable use, and I strongly contest the claim that it required a “deep clean.”
Early Return Fee
I was told by your staff at collection that I could return the car at any time and that the location was staffed 24/7. There was no mention of needing prior authorization or that an early return would incur a charge. Charging €80 for returning a car early — without any damage and in working order — feels unreasonable and opportunistic.
Key Drop & 24/7 Assistance
Your own marketing references 24-hour assistance, yet when I arrived, the key drop box was taped shut and there were no staff in sight. If key drop is not permitted, this should be made extremely clear, especially when no staff are present.
Lack of Communication
Perhaps most concerning is that I attempted to raise these matters directly via email, and received no response. Only now, following a public review, do you engage — and with a blanket rejection of all concerns. This does not reflect a customer-focused approach or a willingness to resolve complaints fairly.
Conclusion
I understand that terms and conditions exist, but policies must be communicated clearly, enforced reasonably, and supported by fair customer service. That was not my experience. In my opinion, this company operates with poor transparency, inflated charges, and a dismissive attitude toward legitimate complaints.
My original review remains accurate, and I would advise others to approach this rental company with caution.
17 July 2025
Unprompted review
Reply from Avia Rent a car
We strongly reject the allegations in your review, which are incorrect and misleading. All procedures and charges were carried out strictly in accordance with the rental terms and conditions you accepted at the time of booking.
Vehicle Pick-Up & Assistance
While we regret your waiting time, vehicle collection procedures were clearly explained at the counter. Customers collect vehicles directly from the designated parking area, which is standard practice at most airports.
Cleaning Policy & Charges
The €9 cleaning service is an optional convenience service for customers who prefer not to return the car in clean condition. The €150 additional charge was applied because the vehicle was returned well beyond normal use, requiring professional deep cleaning. All details were documented and sent to you by e-mail with photographs.
Early Return Fee
The €80 charge was applied because the vehicle was returned outside the agreed schedule without prior authorization. Early returns must be arranged in advance to ensure proper staffing and operational planning.
Key Box & 24/7 Assistance
The key drop box is not permitted for vehicle returns and is used exclusively for office and internal operational purposes. Returns must be processed in person to ensure proper inspection and to protect both parties. Additionally, 24/7 assistance is an extra paid service, as clearly stated in the rental terms.
Transparency & Documentation
All procedures were fully transparent, with the rental agreement, inspection reports, and time-stamped photographs provided to you by e-mail at pick-up and return. Your statements about “hidden charges” are unfounded; all fees were clear, justified, and fully compliant with the rental agreement. Avia team
Took for ever to get the car
Took for ever to get the car. All the other companies was much faster at getting the cars out to the customers. Two customers before me in line and I waited atleast 30-40 min.
They charged me 12 euros for a cleaning fee (?!?). I have never ever in my whole life had to pay for cleaning because of a clean to clean policy.
Already had bought insurance from the agency, but of course they wanted to sell me their insurance because the one I have already paid for was useless in their opinion.
Go with Avis och Hertz instead. Faster, better service, no rude staff.
9 July 2025
Unprompted review
Reply from Avia Rent a car
We regret that you are dissatisfied; however, we must clarify that all procedures during your rental were conducted strictly in line with the rental terms and conditions you accepted at the time of booking.
Waiting Time & Pick-Up Schedule
Your reservation was confirmed for 10:30, while the actual vehicle pick-up took place at 11:03. Vehicle handover times depend not only on our procedures but also on the preparedness of customers (valid documents, correct credit card for the deposit, etc.). We do not compromise mandatory document verification and safety checks simply to reduce waiting time.
Cleaning Policy
The €12 cleaning service is an optional convenience service, not a mandatory charge. Customers who choose this service are not required to return the car cleaned. This is standard practice in the car rental industry and is clearly explained before signing the agreement.
Insurance
The insurance purchased through an external agency does not replace the mandatory security deposit or the supplier’s liability requirements. Our staff are obliged to explain this to ensure customers fully understand the terms. Offering additional insurance is therefore not “forcing” a sale but a standard contractual requirement.
Staff Conduct
We strongly reject the claim that our staff were rude. All procedures were explained professionally and transparently, in strict compliance with company policy.
We categorically deny any suggestion of unfair or misleading practices. All actions were transparent, justified, and fully compliant with the signed rental agreement. Avia team
The company didn't keep our reservation…
The company didn't keep our reservation because our flight was late. We had to pay an extra 40€ to change for another rental and 25 extra a day.
When we returned the car we were fined 12€ because the outside of the vehicle was dusty ! Never heard of that before. Isn't cleaning cars part of the service ! We paid 370 instead of the 160 stated by carjet.
7 July 2025
Unprompted review
Reply from Avia Rent a car
We would like to clarify the following:
According to the rental terms, the vehicle is reserved for the booked pick-up time, with a clearly stated grace period. If the customer does not arrive within that period and fails to provide a flight number or notify us of the delay in advance, the reservation expires, and the vehicle may no longer be available. In such cases, a new rental agreement and applicable rates are charged.
The cleaning fee was applied because the vehicle was returned in a condition requiring additional cleaning beyond standard preparation. While normal cleaning is, of course, part of our service, vehicles returned excessively dirty — including significant dust or dirt on the exterior — may be subject to this fee, as clearly stated in the rental terms.
All procedures and charges were applied strictly in accordance with the rental agreement and the conditions accepted at the time of booking.
Avia Team
Reply from Avia Rent a car
Thank you for your kind words! We’re delighted to hear you enjoyed the new car and appreciated the fast pick-up and return process. We look forward to welcoming you again soon!
Avia Team
Great assistants at Split airport
Great assistants at Split airport. Very helpful and polite. They rented a car quickly and efficiently. The woman at the online office was very nice and helped me book the car. The car was clean, new, and very economical and safe. Returning the car was hassle-free! The friendly employees explained everything well and were helpful! I recommend Avia.
18 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you so much for your wonderful feedback! We’re delighted to hear that our team at Split airport and our online office staff were helpful, polite, and efficient. It’s great to know you were satisfied with the clean, new, and economical car, and that the return process was smooth and hassle-free.
Avia Team
Disapointed
Pro: Nice new car
Con: we rented for 18 days......so the car was not spotless clean ofcourse: some littele dirt...........
We had to pay 12 euro extra on delivery for cleaning!
Thats why 1 star: very disappointed
15 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your feedback. We’re glad to hear you were satisfied with the nice new car.
Regarding the €12 cleaning fee, this is a standard and clearly stated policy. The optional cleaning service is offered for customers who prefer not to return the vehicle in clean condition, especially after longer rentals, and ensures the car is properly prepared for the next customer. All details regarding this policy are clearly stated on the voucher you received before pick-up.
All procedures were transparent and in full compliance with the rental agreement you signed.
Avia Team
Scammers, €50 for 3 minutes late pickup due to a flight delay
Booked the car through agent DiscoverCars website for 21:00, which was the latest time available to book. As flight was landing at 20:35, I thought I could make it and if not, would pick up the car following day. Flight was late, thus I presented myself at the Avia desk at 21:03. From the outset, they have informed me that €50 is payable for out of hours pick up as per information in the "Voucher". I had a look at it and there was no mention of that, not even in the small print and insisted I have to pay. As I'm local and live nearby I refused and said will come first thing in the morning. Apparently that is not possible and would be a breach of contract thus I had no option but to pay. As I was the first in the queue all the rest of the passengers on this Easyjet flight had to pay. Furthermore they charged me a cleaning fee, despite me cleaning the car at petrol station before returning it. Also on return to my bafflement they started checking undercarriage and wanted to charge me for some unspecified new scratch. On a plus side condition and age of the car was fine thus I gave it 2nd star. It infuriates me that a local firm applying these tactics to con customers.
5 July 2025
Unprompted review
Reply from Avia Rent a car
We acknowledge your feedback; however, we must clearly state the following:
The €50 out-of-hours (OOH) fee is a mandatory and standard charge for all customers collecting vehicles outside regular operating hours. This fee was clearly stated in the voucher provided at the time of booking through DiscoverCars, and by proceeding with the reservation, you accepted these terms.
The cleaning fee and the full vehicle inspection, including the undercarriage, are standard procedures applied equally to all customers. The vehicle you rented was only 4 months old, and a thorough inspection is essential to document any new damage and protect both parties.
All charges and procedures were applied strictly in accordance with the rental agreement.
Avia Team
Great experience
Great experience, quick check in and check out. Good car
14 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your kind words! We are glad to hear you had a great experience, appreciated the quick check-in and check-out process, and were satisfied with the car. We hope to welcome you again soon!
Avia Team
Car was mint condition and clean.Staff…
Car was mint condition and clean.Staff was professional and friendly.
Our experience was excellent.
Would definitely recommend !
2 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your kind words! We are delighted to hear that you found the car in mint condition, appreciated the cleanliness, and had a great experience with our professional and friendly staff.
We truly appreciate your recommendation and look forward to welcoming you again!
Avia Team
A COMPLETE SCAM – Avoid AVIA Rent a car at All Costs
My experience with AVIA has been nothing short of outrageous. After returning my rental vehicle in perfect working order (I even washed the windscreens in the petrol station), I was later charged €500 for two microscopic scuff marks on a rubber piece under the bumper—damage so minor and questionable, they couldn’t even prove I caused it.
Here’s the catch: when we picked up the car, the employee didn’t inspect the underside of the bumper, nor did he crouch or use his hands to check for any pre-existing damage. But guess what? The employee who received the car did. This inconsistency reeks of deliberate exploitation.
And let’s talk about their policy of taking over €1000 as a deposit. It’s obvious they’re not just making money from rentals—they’re profiting by trapping customers with impossible-to-dispute claims and pocketing huge amounts for superficial, likely pre-existing wear and tear. They will answer that all cars are well inspected, but that is not true. They told me to check it up myself, but I nobody kneed in the front bumper to pass a hand over a piece of the car that cannot be seen. You have to literally stick your head under the bumper to see that part of the car.
I’m certain they won’t replace the piece in question, nor do they care. They’ll keep the money and move on to the next target. This isn’t just bad service—it’s organized theft masquerading as business. I dare say that they will use this damage again on the next customer, so the profit never ends. I even wonder if the people working on the airport have a comission over the damages they report; It wouldn't surprise me!
Of course I am going to take legal actions against them!
DO YOURSELF A FAVOUR AND STAY AWAY FROM AVIA RENT A CAR!!!
7 July 2025
Unprompted review
Reply from Avia Rent a car
We categorically reject the serious and entirely unfounded allegations in your message. Referring to our procedures as “organized theft” is completely unacceptable, false, and defamatory. Every action taken in your case was carried out strictly in line with the rental terms and conditions that you accepted before collecting the vehicle.
Vehicle Condition & Usage
You were provided with a brand-new vehicle with only 15 km on the odometer at pick-up. You used this vehicle for 10 days and covered 1,032 km without any reported mechanical or operational issues.
Damage Assessment Procedure
All vehicles undergo a thorough inspection at both pick-up and return, in line with standard industry practices. The fact that certain parts—such as the underside of a bumper—require bending down to inspect does not exempt them from damage assessment. Any new damage not recorded at the start of the rental is fully chargeable. You had every opportunity to request a detailed inspection or raise concerns before signing the check-out report.
Nature of the Damage
Your claim of “two microscopic scuff marks” is false. The recorded damage was a punctured front bumper lining, a clear case of damage well beyond normal wear and tear, requiring professional repair. This was fully documented and photographed at the time of return in strict adherence to our procedures.
Deposit Policy
The security deposit is standard practice across the car rental industry, intended solely to cover genuine damages or unpaid charges. It is always fully refunded when the vehicle is returned in the same condition. Any deduction is supported by photographic evidence and an official inspection report.
Accusations of Misconduct
Your statements about “organized theft,” “repeated charges for the same damage,” or “commission-based exploitation by staff” are baseless and defamatory. We completely deny these claims and are fully prepared to defend our position, providing time-stamped photographs, signed inspection reports, and all supporting documentation if legal action is pursued.
All procedures were transparent, justified, and fully compliant with the rental agreement. Avia team
Really bad experience
Really bad experience. At the airport they charged me again money for the insurance. Both of my credit cards (which I use all over the world) where not accepted. I have many experience with rental cars, this one was the worst to be honest. I have a good membership for travel insurances / cars etc. But here it only was possible to pay in cash??? I was very upset to have this experience and will think about legal steps.
10 July 2025
Unprompted review
Reply from Avia Rent a car
We would like to firmly clarify the following:
All conditions, including accepted payment methods and insurance options, are clearly stated in the voucher you received from the booking agency before pick-up and were explained again by our staff during the vehicle handover.
Only a valid credit card in the main driver’s name can be used for the mandatory security deposit, as stated in the Terms & Conditions. Even if a card is issued as a credit card in your country, some cards are processed as debit cards by international banking systems and therefore cannot be used for pre-authorization. In such cases, the only alternative is full coverage insurance, which was correctly applied in your case.
Please note that Avia Rent a Car does not accept cash payments, virtual cards, or cards issued by online virtual banks under any circumstances. All charges must be processed strictly through accepted physical credit cards in accordance with the agreed Terms & Conditions.
Avia Team
Crédit card problem!
Why 2 stars: from the beginning, disaster, start of a vacation, to avoid being bothered, I ordered a credit card from Société Générale (more expensive than the normal card) and at the counter they did not accept the card even though it is credit (indicated on the card) they forced me to take the insurance of 225 euros otherwise no car!! My banker upon my return told me that it was scandalous.
Beware therefore with this renter.
Have a good day
6 July 2025
Unprompted review
Reply from Avia Rent a car
We would like to firmly clarify the following:
According to the voucher you received from the booking agency before pick-up and the Terms & Conditions explained by our staff during the vehicle handover, only a valid credit card in the main driver’s name can be used for the mandatory security deposit.
You presented a debit card, which cannot be used for the required pre-authorization, as clearly stated in the Terms & Conditions. When a valid credit card is not provided, the only alternative is full coverage insurance, which was correctly applied in your case.
All procedures and charges were carried out strictly in accordance with the agreed Terms & Conditions.
Avia Team
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