Aviclaim Reviews 

1,949
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I am very satisfied with the service from Aviclaim. While the case took some time to resolve, I was impressed by their consistent communication. It made a significant difference knowing that my case w... See more

Rated 3 out of 5 stars

When I first contacted them, they responded fast. Responses were human. After I had handed in all documents for my claim they were less responsive. My biggest issue swith them that it took around 10 m... See more

Rated 5 out of 5 stars

A connecting flight was delayed because of "local strike at airport" , therefore had to stay over one more night. Contacting airline customer services was very hard/ impossible. Airline stating tha... See more

Company replied

Rated 5 out of 5 stars

Although the process took 2 (!) years, along this period, the service of AviaClaim was very transparent and they kept updating once in a while about the actions taken in a very detailed manner. In my... See more

Company replied

Company details

  1. Legal Services

Written by the company

Aviclaim helpt u als passagier bij het claimen van compensatie bij luchtvaartmaatschappijen na een vluchtvertraging, annulering, instapweigering door overboeking of een gemiste aansluitende vlucht. // Aviclaim hilft Ihnen als Fluggast, nach einer Flugverspätung, einer Annullierung, einer Nichtbeförderung aufgrund einer Überbuchung oder eines verpassten Anschlussfluges eine Entschädigung von den Fluggesellschaften zu fordern.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2k reviews

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No recent history of asking for reviews

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Replied to 67% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(1,949)

498 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Frequent updates and claim granted

I received regular information about the progress of my claim, and the claim was granted in the end.

10 October 2025
Unprompted review
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Reply from Aviclaim

Thank you very much for your positive review! We’re glad to hear that we could help you.

Kind regard,
Aviclaim

Rated 5 out of 5 stars

Aviclaim took the claim seriously

Aviclaim took the claim seriously. They coordinate process, request and collect all necessary documentation to proceed the claim. Well done!

10 August 2025
Unprompted review
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Reply from Aviclaim

Thank you very much for your positive review. We are glad that we were able to assist you well. We will be happy to help you again whenever needed.

Kind regards,
Aviclaim

Rated 5 out of 5 stars

Aviclaim's service is excellent

I feel the whole process, from submitting the claim to payment was effortless. I was informed about the status multiple times and I didn't have to chase Aviclaim once for an update. I would definitely recommend Aviclaim.

13 September 2025
Unprompted review
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Reply from Aviclaim

Thank you very much for your positive feedback! We appreciate your kind words and are very happy to hear that you are satisfied with our service. We always strive to provide the best possible support and are glad that we could help you.

Kind regards,
Aviclaim

Rated 5 out of 5 stars

A connecting flight was delayed because…

A connecting flight was delayed because of "local strike at airport" , therefore had to stay over one more night. Contacting airline customer services was very hard/ impossible. Airline stating that "strikes" are not covered. Aviclaim managed to secure a proper refund.

30 August 2025
Unprompted review
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Reply from Aviclaim

Thank you so much for your positive review! We are glad we could help you and would be happy to assist you again in the future if needed.

Kind regards,
Aviclaim

Rated 5 out of 5 stars

Aviclaim was transparent about what…

Aviclaim was transparent about what they were doing.
They kept me up-to-date, and most importantly, managed to win a case against an airline whose policy was to just ignore my and Aviclaim's mails in hopes of us giving up.

27 August 2025
Unprompted review
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Reply from Aviclaim

Thank you for your trust and your positive feedback! We’re glad that you are satisfied with our service and will be happy to support you again in the future if needed.

Kind regards,
Aviclaim

Rated 5 out of 5 stars

Quick and easy

It was a great experience! The process was quick and hassle-free, and I received my compensation from KLM for my delayed and cancelled flight without any issues.

25 August 2025
Unprompted review
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Reply from Aviclaim

Thank you for your trust and your positive review! We are glad that you were satisfied with our work. We are happy to assist you again if needed.

Kind regards,
Aviclaim

Rated 5 out of 5 stars

Great help

We got great help and advise to get the money back that we were entitled to! Great that DAS and Aviclaim support you in winning from a big airline - something which is hard to do on your own.

1 July 2025
Unprompted review
Aviclaim logo

Reply from Aviclaim

Thank you very much for your trust and your positive feedback! We are glad that you are satisfied with our service. We will be happy to assist you again in the future.

Kind regards,
Aviclaim

Rated 5 out of 5 stars

I am very satisfied with Aviclaim

I am very satisfied with Aviclaim's service. After submitting my claim, they filed a case against EasyJet because my flight was canceled 30 minutes before departure without a valid reason. Although such a procedure unfortunately takes a lot of time (in my case almost two years), Aviclaim ultimately won the case!

They persevered and really made sure I got what I was entitled to. The wait was well worth it. So, do you think you have a good case? Then I definitely recommend using Aviclaim. They take care of everything and go the extra mile.

1 August 2025
Unprompted review
Aviclaim logo

Reply from Aviclaim

Thank you for your trust and your positive words! We are happy that we could help you and that you are satisfied with our service.

Kind regards
Aviclaim

Rated 1 out of 5 stars

Very dissapointing service.

Very dissapointing service.
I have sent several emails without any type of answer.
I have had to directly call to Holland in order to insist for AVICLAIM to send me the money, that they have collected from RYANAIR several months before, and they did not pay it to me, this is tottally unacceptable.
I would never recommend AVICLAIM TO ANYONE.

22 July 2025
Unprompted review
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Reply from Aviclaim

Thank you for bringing this to our attention. We are sorry to hear that you had a negative experience with us.

We take our customers' feedback very seriously and are working hard to ensure that this does not happen again in the future. We sincerely apologize for the inconvenience. Please feel free to contact us at info@aviclaim.nl for a personal discussion.

Kind regards,
Aviclaim

Rated 5 out of 5 stars

Easy and fast

Claim application was easy as well as follow-up. Fair commission, and swift payment, all closed out in less than 3 weeks!

18 June 2025
Unprompted review
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Reply from Aviclaim

Thank you very much for your positive review! We're happy to hear that you were satisfied with our service.

Rated 5 out of 5 stars

I definitely recommend for difficult airlines

They persisted in the claim no matter how unresponsive or unwilling the airline was. It was a lengthy process for me, but I was very pleasantly surprised to hear that they won the court case and got my refund about 2/3 years later. For this amount of effort, I find the fee very fair.

17 June 2025
Unprompted review
Aviclaim logo

Reply from Aviclaim

Thank you very much for your positive feedback! We strive to provide the best service and we are pleased to hear that we succeeded.

Kind regards,
Aviclaim

Rated 5 out of 5 stars

Initially

Initially, we were not sure that we would get through this claim. However, Aviclaim has worked diligently & provided us constant feedback.

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Aviclaim is a very good choice!

It was very easy to upload the information, get the process started and the rest of it was handled perfectly by Aviclaim. Overall, it took one month and a half for them to finish the case. Which doesn't ask for any effort of you, except wait. Would recommend!

15 May 2025
Unprompted review
Rated 5 out of 5 stars

Very good service and outcome

Very good service and outcome. With clear, transparent update process and persistence I got a compensation from the airline that I deserved but refused intially. Recommended!

13 March 2025
Unprompted review
Rated 4 out of 5 stars

Good service, clear guidelines and delivered on expectations

Good service and clear guidelines. The no-cure-no-pay offering made is decidedly to go for this option. Avoclaim did a great job in filing a court case and cashing in our claim. Their fee is a fair ask for the work they put in.

Communication could be more frequent and their claim portal is sometimes can use a bit of an update in design and customer experience. But this is more a noce to have than a must.

Tjank you aviclaim for getting our money back.

13 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent handling of my case, great communication, and frequent updates. They won the case and got the airline to pay its dues.

6 February 2025
Unprompted review
Aviclaim logo

Reply from Aviclaim

Thank you for your positive feedback! We are glad you were happy with our work.

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