It was easy, professional and clear when I was unloading the information. Up loading the documents was easy and I knew what was out standing at all times. My Aviva is super with all the document... See more
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Review summary
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What people talk about most
Reviews shaping this summary
It was very easy to make contact with your company. The staff member was very helpful, courtious and explained everything to us. Any questions we had were fully answered and sugestions to improve/upgr... See more
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I’m an 80 yr old widow. My insurance had become very expensive. I summoned up the courage to contact Aviva Direct. The customer service team were absolutely wonderful. I explained from the get go... See more
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Aviva provide a great service with fantastic cover and I have found their customer service to be excellent. Huge thanks to Pauline who answered all my queries earlier this week. Nothing was a problem... See more
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Company details
Written by the company
At Aviva, we're here to help you protect what matters most. Whether it's your car, home, travel plans, or your family's future, we offer a wide range of insurance solutions designed to give you peace of mind. From life and mortgage protection to pensions and investments, we’re committed to helping you plan for a secure tomorrow. We even offer driving school services to help keep you safe on the road. At Aviva, we focus on making insurance simple and personal; while providing a service that delivers for our customers, so you can feel confident and financially protected every step of the way.
Contact info
Building 12, Cherrywood Business Park, Loughlinstown, D18 W2P5, Dublin, Ireland
- (01) 898 6000
- direct@aviva.com
- aviva.ie
4.5
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
“Poor Customer Service and Hidden Requirements – Aviva
I recently decided to move my house insurance to Aviva.
Just 10 days later, I was told that the engagement ring included in my policy would need an updated valuation, as my existing one for €8000 is from 2017. I’ve never had this requirement with 123.ie or AXA.
Getting a new valuation means arranging an appointment in Dublin and paying around €200, which is both inconvenient and an unexpected extra cost.
I called two days ago to express my dissatisfaction and was promised a call back — which never happened. Instead, today I received an email (from a “no reply” address) warning that my cooling-off period is about to expire. What’s the point in sending an email I can’t even respond to?
At this stage, I’ll be moving back to 123.ie, even if it costs more — at least the service is better.
To add to the frustration, one of the reasons I switched to Aviva was the promise of a discount for existing customers. However, I was then told that my 30-year life insurance policy (which I pay €109 per month for) doesn’t qualify.
Honestly, you couldn’t make it up — this has been one of the worst experiences I’ve had with an insurer.
Update:
Look at their reply below - how does that address or resolve the issues raised. This is a good example of 'Poor Service'
1 April 2026
Unprompted review
Reply from Aviva Insurance Ireland
Hi Trevor,
We are sorry to hear about your experience, and we appreciate you taking the time to leave a review. Your feedback is important to us, and we’ll make sure it is shared with the right team so we can keep improving. If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
Very good all quick done online
25 March 2026
Reply from Aviva Insurance Ireland
Hi,
Thanks for your kind feedback about Aviva Insurance, it means a lot. We’re glad you found our online service easy to use. We’re always working to keep things simple for our customers, so it’s great to know it’s making a difference.
If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
Very easy and simplified online process…
Very easy and simplified online process to obtain a quote.Received all documents in the post within a matter of days.The whole process was very straightforward and efficient.
25 March 2026
Reply from Aviva Insurance Ireland
Hi Michael,
Thank you for your 5 Star review of Aviva Insurance, we really appreciate it. It’s great to hear such positive feedback, and we’re grateful you took the time to share your experience. The team will be delighted to hear your comments.
Take care
The Team at Aviva
Ease of use of the process,
25 March 2026
Reply from Aviva Insurance Ireland
Hi Aidan,
Thank you for giving Aviva Insurance a 4 Star rating. We really appreciate the positive feedback.
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi Donal,
Thank you for giving Aviva Insurance a 5 Star rating. We really appreciate the positive feedback.
Take care
The Team at Aviva
better price than previous insurer
23 March 2026
Reply from Aviva Insurance Ireland
Hi Tony,
Thanks for taking the time to leave us a review, we really appreciate it. We’re glad we could offer you a competitive price for the year. If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
CLEAR CONCISE INFORMATION AND GOOD…
CLEAR CONCISE INFORMATION AND GOOD COMPETITIVE PRICES
25 March 2026
Reply from Aviva Insurance Ireland
Hi Noeleen,
Thanks for giving Aviva Insurance a 5 Star rating, we really appreciate it. It’s great to hear such positive feedback, and we’re glad you had a good experience with us.
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi,
Thanks for giving Aviva Insurance a 4 Star rating, we really appreciate it. It’s great to hear such positive feedback, and we’re glad you had a good experience with us.
Take care
The Team at Aviva
Not Happy
Not inpressed with having to print off mu own disc and cert.
Not everyone has a printer.
25 March 2026
Reply from Aviva Insurance Ireland
Hi,
We are sorry to hear about your experience, and we appreciate you taking the time to leave a review. Your feedback is important to us, and we’ll make sure it is shared with the right team so we can keep improving. If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi,
Thank you so much for taking the time to leave us a review, we truly appreciate your positive feedback. We’re delighted to hear that our staff made your experience so enjoyable! Your kind words mean a lot to the team, and we’ll be sure to pass them along!
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi Dermot,
Thank you for giving Aviva Insurance a 4 Star rating. We really appreciate the positive feedback.
Take care
The Team at Aviva
Aviva,we're easy to deal with and the…
Aviva,we're easy to deal with and the person was very good explaining the policy
24 March 2026
Reply from Aviva Insurance Ireland
Hi John,
Thank you so much for taking the time to leave us a review, we truly appreciate your positive feedback. We’re delighted to hear that our staff made your experience so enjoyable! Your kind words mean a lot to the team, and we’ll be sure to pass them along!
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi Marian,
Thank you so much for taking the time to leave us a review, we truly appreciate your positive feedback. We’re delighted to hear that our staff made your experience so enjoyable! Your kind words mean a lot to the team, and we’ll be sure to pass them along!
Take care
The Team at Aviva
Good website
Good website, easy to navigate and quote obtained very quickly with no problems.
24 March 2026
Reply from Aviva Insurance Ireland
Hi,
Thanks for giving Aviva Insurance a 4 Star rating, we really appreciate it. It’s great to hear such positive feedback, and we’re glad you had a good experience with us.
Take care
The Team at Aviva
Easy to use online and delighted with…
Easy to use online and delighted with my quote and experience
24 March 2026
Reply from Aviva Insurance Ireland
Hi Breda,
Thanks for giving Aviva Insurance a 5 Star rating, we really appreciate it. It’s great to hear such positive feedback, and we’re glad you had a good experience with us.
Take care
The Team at Aviva
Good service
I was served by Pauline and she gave me time, promised to call me back , very patient with me.
24 March 2026
Reply from Aviva Insurance Ireland
Hi Nikiwe,
Thank you so much for taking the time to leave us a review, we truly appreciate your positive feedback. We’re delighted to hear that our staff made your experience so enjoyable! Your kind words mean a lot to the team, and we’ll be sure to pass them along!
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi,
Thank you so much for taking the time to leave us a review, we truly appreciate your positive feedback. We’re delighted to hear that our staff made your experience so enjoyable! Your kind words mean a lot to the team, and we’ll be sure to pass them along!
Take care
The Team at Aviva
Very helpful with your staff.
23 March 2026
Reply from Aviva Insurance Ireland
Hi Angela,
Thank you so much for taking the time to leave us a review, we truly appreciate your positive feedback. We’re delighted to hear that our staff made your experience so enjoyable! Your kind words mean a lot to the team, and we’ll be sure to pass them along!
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi Michael,
Thank you for giving Aviva Insurance a 5 Star rating. We really appreciate the positive feedback.
Take care
The Team at Aviva
The customer experience was great…
The customer experience was great because of the price I obtained and the very helpful staff.
24 March 2026
Reply from Aviva Insurance Ireland
Hi Ian,
Thank you for your 5 Star review of Aviva Insurance, we really appreciate it. It’s great to hear such positive feedback, and we’re grateful you took the time to share your experience. The team will be delighted to hear your comments.
Take care
The Team at Aviva
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