It was easy, professional and clear when I was unloading the information. Up loading the documents was easy and I knew what was out standing at all times. My Aviva is super with all the document... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was very easy to make contact with your company. The staff member was very helpful, courtious and explained everything to us. Any questions we had were fully answered and sugestions to improve/upgr... See more
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I’m an 80 yr old widow. My insurance had become very expensive. I summoned up the courage to contact Aviva Direct. The customer service team were absolutely wonderful. I explained from the get go... See more
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Aviva provide a great service with fantastic cover and I have found their customer service to be excellent. Huge thanks to Pauline who answered all my queries earlier this week. Nothing was a problem... See more
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Company details
Written by the company
At Aviva, we're here to help you protect what matters most. Whether it's your car, home, travel plans, or your family's future, we offer a wide range of insurance solutions designed to give you peace of mind. From life and mortgage protection to pensions and investments, we’re committed to helping you plan for a secure tomorrow. We even offer driving school services to help keep you safe on the road. At Aviva, we focus on making insurance simple and personal; while providing a service that delivers for our customers, so you can feel confident and financially protected every step of the way.
Contact info
Building 12, Cherrywood Business Park, Loughlinstown, D18 W2P5, Dublin, Ireland
- (01) 898 6000
- direct@aviva.com
- aviva.ie
4.5
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 48 hours
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Got A very good price and after a…
Got A very good price and after a little confusion about documents got it all done and dusted.
Staff very helpful throughout process.
23 March 2026
Reply from Aviva Insurance Ireland
Hi Colm,
Thank you for giving Aviva Insurance a 4 Star rating. We really appreciate the positive feedback.
Take care
The Team at Aviva
Home is where the heart is
The ease of using the website . Its well laid out and easy to navigate.
23 March 2026
Reply from Aviva Insurance Ireland
Hi Shaun,
Thank you for giving Aviva Insurance a 5 Star rating. We really appreciate the positive feedback.
Take care
The Team at Aviva
Home insurance
Easy and quick to do home insurance via bonkers
Had to change something on my policy and was able to do it with ease over the phone. Staff very friendly
Cheaper price also than other providers
23 March 2026
Reply from Aviva Insurance Ireland
Hi Michelle,
Thanks for giving Aviva Insurance a 5 Star rating, we really appreciate it. It’s great to hear such positive feedback, and we’re glad you had a good experience with us.
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi Mary,
Thanks for taking the time to leave us a review, we really appreciate it. We’re glad we could offer you a competitive price for the year. If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
The process was quite straightforward…
The process was quite straightforward and painless and turned out to also be the cheapest. Very satisfied
23 March 2026
Reply from Aviva Insurance Ireland
Hi Jackie,
Thanks for giving Aviva Insurance a 5 Star rating, we really appreciate it. It’s great to hear such positive feedback, and we’re glad you had a good experience with us.
Take care
The Team at Aviva
One can be lucky and speaks with a very helpful agent.
When I cancelled my policy, it was because the lady I spoke to was not very helpful. However, when I renewed my policy, it was because I spoke to a lady who explained the process to me and the third lady I spoke with was one of the most friendly and helpful people with whom I spoke.
23 March 2026
Reply from Aviva Insurance Ireland
Hi Maria,
We are sorry to hear about your customer service experience, and we really appreciate you taking the time to share your feedback. We’ll pass this on to the relevant team at Aviva. They’ll be keen to hear your comments and use them to help us improve.
If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
I found the website very easy to…
I found the website very easy to negotiate, also on the day offered me the most competitive quote for fully comprehensive insurance with all the add ons.
23 March 2026
Reply from Aviva Insurance Ireland
Hi David,
Thanks for your kind feedback about Aviva Insurance, it means a lot. We’re glad you found our online service easy to use. We’re always working to keep things simple for our customers, so it’s great to know it’s making a difference.
If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi Raymond,
Thank you for giving Aviva Insurance a 4 Star rating. We really appreciate the positive feedback.
Take care
The Team at Aviva
The overall experience was great
The overall experience was great. The girl on the phone was helpful and knowledgable. Answered all questions and helped when my online quote was cheaper the what I was quoted originally.
Been with Aviva for years and have had no complaints.
23 March 2026
Reply from Aviva Insurance Ireland
Hi Imelda,
Thank you so much for taking the time to leave us a review, we truly appreciate your positive feedback. We’re delighted to hear that our staff made your experience so enjoyable! Your kind words mean a lot to the team, and we’ll be sure to pass them along!
Take care
The Team at Aviva
Insurance disc not posted
I did not realise that I had signed up to paperless I have no colour printer and now have no disc. Closed at weekend so no one to ring. This should be more transparent as most people do not have a colour printer to hand for insurance disc. I have no isssue with my documents being online but really the insurance disc should be posted and this should be more transparent
23 March 2026
Reply from Aviva Insurance Ireland
Hi Brenda,
We are sorry to hear about your experience, and we appreciate you taking the time to leave a review. Your feedback is important to us, and we’ll make sure it is shared with the right team so we can keep improving. If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi Agnes,
Thanks for giving Aviva Insurance a 5 Star rating, we really appreciate it. It’s great to hear such positive feedback, and we’re glad you had a good experience with us.
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi Michael,
Thank you for giving Aviva Insurance a 5 Star rating. We really appreciate the positive feedback.
Take care
The Team at Aviva
Gave me a good price
25 March 2026
Reply from Aviva Insurance Ireland
Hi Eamon,
Thanks for taking the time to leave us a review, we really appreciate it. We’re glad we could offer you a competitive price for the year. If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
Easy to do and a great saving with…
Easy to do and a great saving with having other accounts with you, nice to see you helping people out not like some of the other insurance companies who are just out to rip you off.
24 March 2026
Reply from Aviva Insurance Ireland
Hi,
Thank you for your 5 Star review of Aviva Insurance, we really appreciate it. It’s great to hear such positive feedback, and we’re grateful you took the time to share your experience. The team will be delighted to hear your comments.
Take care
The Team at Aviva
Frustrating technology, but good cover
Amazingly, they want two factor authentication
Do they really think someone is going to log into my account to pay for me?
10 December 2025
Reply from Aviva Insurance Ireland
Hi,
We are sorry to hear about your experience, and we appreciate you taking the time to leave a review. Your feedback is important to us, and we’ll make sure it is shared with the right team so we can keep improving. If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
The policy cover is great
26 March 2026
Reply from Aviva Insurance Ireland
Hi Arnold,
Thank you for giving Aviva Insurance a 5 Star rating. We really appreciate the positive feedback.
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi Sheelagh,
Thank you for giving Aviva Insurance a 5 Star rating. We really appreciate the positive feedback.
Take care
The Team at Aviva
Unfair insurance quote
I got my renewal quote, rang you to see could u do any better on price but was told you couldn't. I went in and did a new quote and ended up getting a quote for nearly 50 euro cheaper. I find this a scam, why couldn't you give your loyal customers the cheaper price when sending out new quote
21 March 2026
Reply from Aviva Insurance Ireland
Hi Maeve,
We are sorry to hear about your experience in relation to pricing, and we really appreciate you taking the time to share your feedback. We’ll pass this on to the relevant team at Aviva. They’ll be keen to hear your comments and use them to help us improve.
If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
Customer service was helpful & efficient/
I did it online so most of the work was done by me! I did contact Customer Service to check I had completed the application successfully and the agent was helpful and patient.
25 March 2026
Reply from Aviva Insurance Ireland
Hi Valerie,
Thanks for giving Aviva Insurance a 4 Star rating, we really appreciate it. It’s great to hear such positive feedback, and we’re glad you had a good experience with us.
Take care
The Team at Aviva
So simple and easy to do online,no bull…
So simple and easy to do online,no bull S...T . Compared to other companies. When I rang later and spoke to Marie she was brilliant, the way she treated my wife and I.
23 March 2026
Reply from Aviva Insurance Ireland
Hi Peter,
Thank you so much for taking the time to leave us a review, we truly appreciate your positive feedback. We’re delighted to hear that our staff made your experience so enjoyable! Your kind words mean a lot to the team, and we’ll be sure to pass them along!
Take care
The Team at Aviva
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