Avocado Green Mattress Reviews 

We received a bed frame that could not be put together because the holes were drilled wrong. It has been over a week and after numerous attempts to get help with this we have yet to receive any replacement part so that we can put our bed together properly. In order ot have a place to sleep we drilled our own holes, but it's not stable. Go elsewhere. This is not worth it.

This company is supposed to be people & eco-friendly. Unfortunately, I REALLY regret purchasing from them! They have a live person available when you want to buy, but after that-good luck on getting any actual customer service!

1.) I paid $10 extra for signature required on delivery to try to protect my item. BUT they didn't even set it up that way (maybe because I live in an apt.? But other vendors were able to still send with signature on it). I asked for a refund & their AI just said they give no refunds for shipping.
2.) They give little communication on when you can expect delivery (you get an email after paying saying some crazy 30 days, then hear nothing & then get some email saying it's coming soon & then it's tomorrow!)
3.) I guess fast shipping is great (though a bit of notice would be helpful so you can be there). BUT what ISN"T GOOD is when then you get a notification from FedEx that Avocado didn't put a label on well enough, so now it's stuck in transit!

I contact Avocado & all I got was, here's your tracking info.-follow up with FedEx. They completely ignored me asking when I could expect delivery by now!

This company has gotten too big for its breeches & doesn't respect its customers/stay true to its ethos.

They sent the bed frame with a faulty cross bar attachment. The support center is a dud. They make you do more things and are not able to resolve any issues.I think it is outsourced and they are just a greeter. I would not buy from this company again. My experience is that this overpriced, low quality trash that they waste fuel on shipping.

Company did not honor their warranty. Mattress was sagging more than 1.75 inches in two spots within 36 months.

I waited weeks for a duvet and cover from Avocado. When it finally arrived, the cover tore after one gentle wash. Masie S., their "Customer Experience Service Manager", offered me a vague “priority remake”—aka more waiting—and no accountability. For a company that sells “luxury” and “sustainability,” they’re shockingly careless with quality and customer experience. Extremely disappointed and would never purchase again.

Everything was bad about this experience. I’ ve waited 7 months to write this review to make sure i disliked the product and not just the AWFUL delivery experience (i was verbally assaulted by one of the employees)
No, i dislike the bedframe that cost thousands of dollars and requires rags and washcloths to stop the squeaks. Customer service is a joke. I got a $50 credit to use at the store on a $3200 purchase, when i informed them about the delivery experience. I hadn’t even opened the box to discover the problems inside. That is not a joke. You will be wasting your time and your money on this company. Don’t let the ‘green’ label sell you. Read the reviews.
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I really do think that if it were possible to rank -5 to -10 , I would give them, and very likely others would also.

*Pay attention to how they use 3 Rd party shippers and then pass the blame. Zero accountability*

I've never encountered this before with a delivery service, where I hav been verbally abused, with someone using F#$+ multiple times. I felt it necessary to come back and edit my review, for others to avoid this company at all costs.

Purchased a Foundation with Legs. It came missing an entire support beam, damaged length-wise plank, and in the wrong color. The customer support is the worst I've ever encountered. They claim everything is made in the good ol USA, they gaslight you into believing everything is quality checked and it is not. For a month I tried to get the missing pieces and then they send the wrong one that had already been used and damaged. Your rep goes dark 5 times before you get any sort of resolution and their demeanor is to basically blame the customer for their issues. The headache and time put into such a low quality product and horrible customer experience shaved years off my life. Do yourself a favor and avoid this Lemon of a worthless Avocado product.

We purchased a green mattress in a king size in the fall of 2020 for close to $2000 and had issues as soon as we received it, it was super uncomfortable when I reached out they recommended a topper which which we also purchased for an additional $800 to try to remedy and it did not help and then the mattress started to sag on both sides horribly. We reached out again and they wouldn’t do anything even though they have a 25 year warranty process and when I asked to write a review, they said I could only email support and wouldn’t offer any link to write a review on their website, super unethical company, I do not support this company at all nor will I purchase any mattresses from them in the future. Be very west as there are a lot of reviews I’m finding elsewhere because they don’t let you review on their site unless it’s positive. Very shady.

They do not stand by their mattress when it breaks

Terrible customer support. I received a damaged mattress foundation 4 days ago and have contacted customer service by phone and email multiple times every day and I still don't have authorization for a replacement. Customer support simply responds to emails by sending written notification of a 72 hour wait period for each request. Over the phone, customer service insists that it is impossible to transfer me to a manger and the local store tells me they have no authority to help me. This has been the most stressful purchase experience imaginable.

I bought an avocado green mattress. What a terrible decision. I followed instructions carefully, but the mattress still smelled. I got sick when I slept on it. Even my dog wouldn’t go near the mattress. I tried to reach avocado customer service for days with no reply. Customer service is even worse than the fumes from the mattress avoid avocado mattresses at all cost.

Item never came. I waited 2 1/2 months for my sheets which never arrived. Nobody ever called me to tell me that they no longer have them and that I will never get them. They said they will refund my money in 5-7 business days AFTER I get a confirmation within 1-2 business days. This is absolutely insane!! The customer service rep even agreed with me they the system is broken. He agreed that I would never receive a call about this. It was incumbent upon me, the customer, to call to find out about my order. I ordered the sheets in the store on February 5. It is now March 23. Isn’t this long enough time to wait for my order?

I bought the avocado children’s eco mattress. My child had an accident (the one night that I forgot the protective cover) hence the term ‘accident’. I could not get the urine smell out of the mattress. I’ve spent so much time and energy trying to fix it. We’ve had accidents on other mattresses (kids 🤷🏻‍♀️) and were able to remove the spot without any issues. (Five little monkeys is what we have for my other child and I highly recommend!!) This mattress absorbed the urine so deeply that I have no other choice then to get rid of the $600 mattress that I’ve had for less then a year and JUST paid off 😞 I’m sorry but a child’s mattress that can’t handle one accident is unacceptable. I reached out to the company and they basically said too bad! Never again - I should have read more reviews before making what I thought was an investment in my child’s health. So so disappointed. NOT RECOMMENDED FOR KIDS

Waited for months to get the wrong product. They won't send me the right product. Non responsive. Kept my gift card money and my credit card. HORRIBLE. They pay for marketing showing positive customer service reviews but read Facebook posts read areas that they don't control, crooks.

Received a toddler pillow that had incomplete or unfinished stitching. Didn’t even have to open the vacuum seal to see it. Still waiting on customer service.

There's an elephant in the room- created by SFB marketers at AGM- but being aware of it is the only way you will know what to expect with these people. It's such a mixed bag, I gave them a three. Here it is in very simple terms.
Their mattress is superlative, my partner has all kinds of sensitivities and is vegan- and couldn't sleep well- and the Vegan King ticked all her requirements. She loves it. Worth every penny.
NOW...there is all the other "stuff" they sell that isn't mattresses. It is, to an item, overpriced, suffers from really brain dead engineering mistakes and they use FedEx. So, whenever they screw up FedEx is there to make it worse. This easily becomes a re-shippment, waiting on your bed forever NIGHTMARE. The only thing their woodware has going for it is that it's good solid real wood. But then the engineering mistakes bite and they attach a leg that's the wrong shape to take the bed's weight to that nice piece of headboard wood with glue and you have a guaranteed point of failure.
FWIW, customer service seemed to be indifferent, until you get mad. Then they're pretty righteous. I'm not sure I'm actually recommending that though, so, of course, your milage may vary.
Good Luck!!! (we were glad we did it, though we'd approach it very different next time)

I ordered a quilt from Avocado on Oct.13/24. After 2 weeks of frustrating e-mails and impossible to reach anybody, I asked my visa co to cancel the order. this company must be avoided at all cost

To anyone considering purchasing a mattress from Avocado, be warned.
Avocado is quick to take your money but even quicker to hand you off to a third-party shipper and provide below-standard customer service. The time frames they provide are completely inaccurate. When you finally get to talk to a live representative, they tell you what you want to hear and then ask you to track your own delivery. After giving me a delivery date, they never showed up. It's now 9/21/24, and I still haven't received my refund after canceling on 9/12/24. The third-party delivery company keeps contacting me for a delivery I canceled 9 days ago. I've notified Avocado's customer service multiple times, but they don't do a good job of communicating and upholding the most basic customer service. I had to open a separate complaint with my credit company to alert them of this transaction, and I'm still waiting to hear from Avocado.

When i go to bed i feel ok . But when I wake up my entire body is aching . I contacted Avocado & there responce was nothing they can do. Complete garbage stay away from this ripp off company . Very nice when buying .nothing but excuses now. I would give negative 10 if possible

My wife and I were considering purchasing a new mattress and wanted something without chemicals that was a bit luxurious. We did a ton of research and were just about ready to pull the plug on an $8k mattress from Avocado.

However, before we spent that kind of money, I suggested we purchase a set of their sheets to see if the quality was as good as they say it is.

To say the sheets were comfortable is putting it mildly. Honestly, they were the best sheets we've ever owned and we were so happy with them, until...

A few months later, I started noticing my back was uncomfortable, and upon closer inspection I noticed that the fitted sheet was starting to pill. Very strange for cotton and we have purchased plenty of high thread count cotton sheets over the years from various manufacturers and have never experienced this.

We have an LG Signature washer and we only ever washed the sheets by themselves on the delicate cycle using cold water, with no fabric softeners (pretty much the best, most gentle way you can wash anything).

I called Avocado to explain what was happening and the person I spoke with was very nice, but told me that because we were beyond the 100 day trial I would need to deal with their support/warranty department which is only accessible via e-mail. Uh oh. You mean I can't actually speak with someone when there's a problem with your expensive products? Nope.

I was told I would probably need to submit photos but someone would get back to me within 48-72 hours. Today I received an e-mail explaining to me how wool, cashmere, and mohair often pill and I should buy a pill comb off of Amazon to take care of the problem.

I responded that these are cotton sheets and using a pill comb would ruin the sheet even further. I also explained how we washed the sheets, and included the photos I took of the issue. I requested a new fitted sheet as a replacement and awaited a response.

This is the response (and yes, I directly copied and pasted, so the spelling error is exactly how it was sent).

"Thank you for your repsosne, Our warranty is limited and specific, it does not cover defects caused by washing. I know this is frustrating however using a fabric softener or changing up the type of detergent you use could help. Some detergents use enzymes to help clean clothes, and one enzyme—cellulase—can help loosen and remove pills in the wash."

I responded again asking how using the delicate cycle on cold with no fabric softener could cause a defect in their product, especially when it has never caused a defect in any other sheets we have ever purchased, nor any of our clothing. No response.

I am so glad that we didn't purchase an additional set of sheets, and really happy we didn't spend all that money on one of their mattresses. They are fantastic during the sales process but if you ever have an issue with anything, you're out of luck.